Serenata

I received flowers from Serenata following the death of my beloved Mum in June. They lasted for ages and I subsequently purchased two further arrangements for colleagues who experienced the loss of their Fathers in July and August. All three recipients were delighted and the flowers certainly cheered us up. Ordering was simple, delivery was quick and communication at every stage was excellent. I will certainly recommend SerenataFlowers to family and friends.

They are an awful company, I paid for flowers to be delivered to a close friend who's mother had just died,
They didn't turn up, then when I emailed to ask what happened to them they abused me and called me a liar.
Would never use them again. I wish I had checked out their awful reviews on trustpilot (which they have now turned off) before I bought them,
I got some from Bloom & Wild in the end, they are much better.

My friend was highly delighted with the flowers that I ordered - I was a little disappointed in the picture she sent to me as I thought they looked quite "drab" but at least they got there in good time, as specified. Because I live so far from her I could not get to actually see them for myself, which is a shame. I would probably use you again as you are the closest to her and you do not charge delivery charges, which is a bonus nowadays!

Had some trouble but not with this company, just the courier. I had to deal with their customer service and it was top notch! Went above and beyond to make me happy! I would definitely order from these people again. Cant give 10 stars or I would. Thank you

I ordered my flowers, gift and chocolates literally the night before and they arrived as scheduled the following day in time for my moms birthday. She was over the moon with the gift. Such amazing service keeping you updated via email from the onset through to delivery. Highly recommended

They are useless. Automated on line service so cant talk to them. Got email replies basically saying if you dont like it tough. Damaged goods on Valentines Day and they refused a refund or to deliver another. I have had to get my bank to sort this out with them. DO NOT USE THEM!

Although delivery was fast and free as stated the flowers look nothing like the picture on the website. I paid for the medium bunch and it is just your average supermarket flower bouquet. Won't be using again.

Ordered flowers for my wife and flowers were turning brown when delivered, Awarded 2 stars for ease of ordering and speed of delivery. Never complained so I dont know if they are any good to rectify problems.

Great selection of flowers and extra goodies to include if you want, and delivered well in time for my grand-daughter's birthday. I will definitely be using this company again!
I didn't expect such great service... well done!

Very good Web site, the flower displays are well represented, order process was smooth and easy, i made a international transaction which went off without a hitch, flower were delivered in time as mentioned on the site.

Delivered on time. I am amazed that you can order fresh flowers and they are delivered the next day in beautiful condition. Such a lovely surprise for the recipient when you've only seen them the day before!

Service was fine, delivered on the day, but flowers did not look anything like the ones on the website. I understand Lillie's are closed but all bar one was due to open in a few days, the rest were so not ready it would have taken them weeks to open at which point the rest of the flowers are dead. Also lacked most of the filler flowers shown online... Disappointed. Won't be ordering from here again

Ordered what I thought was free delivery flowers (only 200 yards from their shop) only to find out I would be charged Customer service were very unhelpful after several e-mails back and too I gave up. The flowers were delivered and for the nearly £40 spent were nit value for money a pathetic display. Would not recommend them to any one.

The flowers are beautifully displayed on the website and this gives a false impression. They arrived at 6 o' clock having spent all day in a van, and looked every bit as if they had come from Malta where the HQ of this company is. The flowers were tired and damaged. I thought I was buying from something like Interflora where local florists deal with orders. The website is misleading and I felt as though I had been tricked in to using it.
I will never use this company again

I put my order right on the cut off time and the flowers were still delivered next day. Good communication and my mother in law was over the moon with them giving me loads of brownie points! Will definitely recommend and use the service again.

I have to say my first review of this company was negative, however, reviews should also include how a company responds with any complaints. I contacted Serenata Flowers through Facebook, difficulty contacting them on their website. They dealt with my issue promptly, which was as a result of the courier delivering the flowers to the wrong address, and I didn't get them until several days later. Serenata Flowers reimbursed me fully, and I was allowed to keep the flowers. Happy customer, and it restored my faith in them. Will use them again in the future.

Not many firms deliver on Sundays, and what's more there was no extra charge. Flowers arrived in the morning which was perfect. I was very impressed with the quality as well. So, from now on, it's goodbye Interflora and Hello Serenata Flowers! A wonderful service.

I would advise NO ONE to use this firm it is the most appalling service. There is no one you can talk to and it is through email. The company was supposed to send flowers to my sister before she went into hospital. They cost 37.97 and 9.99 was to have it delivered before 10.30. They have not turned up. This firm is an absolute disgrace and I am still waiting to hear from them with a refund. Please do not use them at all EVER. They were apparently delivered to the wrong house not my sisters dont know who and just have a picture of a tiny box by a porch door. Ludicrous firm.

Terrible company.Not possible to reach a staff to discuss order. Every thing seems to be by voice with fast talkers. I have been unable to open the the web site they give for answering a question.
I will never use them again.
C T Krause

I ordered these flowers for some very special friends. Serenata kept me updated as to the status of my order and confirmed when the flowers had been delivered.
Whilst I am unable to see them, my friends have said just how beautiful they are and they certainly brightened up their difficult day.
Many thanks Serenata

Having received flowers from a friend thru Serenata we used them ourselves.Our recipient was delighted with the quality of the flowers which had arrived exactly within the time frame we were given and they in turn will now use them! Perfect.

Ordered flowers for my mother in law, just to let her know we were thinking of her. Once again not disappointed, a gorgeous bouquet of flowers arrived to brighten up her day. I love Serenata flowers I can always rely on them. Would strongly recommend you give them a try. Start with the raspberry ripple...

I had flowers sent to my mother in law for her anniversary as I live in Australia thought it would be nice to have a local shop deliver.
Delivery was great But the flowers only lasted a day
Wasnt very happy