Serenata

Flowers delivered 2 days ago and saw them for the first time today. Lilies great but roses brown on the edges which was somewhat disappointing. This was an important delivery but not one that was anything like as good as any of the previous orders. Sad as this was for my daughter who had just given birth.

Ordered a deluxe bouquet of 32 stems but they sent standard 21 stems. I was disappointed because I wanted a larger bouquet as a thank you. Not resolved yet, but if they deal with this well, I would order again as my friend said that the flowers arrived nicely packaged and in excellent condition.

Flowers delivered to my uncle today who had a cardiac arrest, aunty sent me a phot and they are dreadful! Sparse and weedy and definitely not what was advertised!
I am bitterly disappointed and they were not cheap! Have seen better arrangements at the local supermarket.
If i could give a zero I would.

Bought some flowers as a gift for my partner and ordering so easy and told with each stage of delivery right up to the point of signing
Arrived in good clean condition and was very happy with the flowers
I will be using again

I ordered some flowers as a nice surprise for my Mum for her birthday. We have had a lot going on with my Auntie being very poorly so thought some flowers would cheer her up. The flowers arrived exactly when they should have done and were lovely when they arrived... two days later they started to die. How can flowers that should last at least 5 days start to completely die after 48 hours.

It was quick, easy, they kept me well informed, told me when the delivery was on its way to my family and when it had been delivered, good choice of arrangements and at reasonable prices, very impressed, will use again in future when needed.

I had a lot of trouble placing the order as wrong address registered on the computer and there was absolutely no way to correct that. However, as it was crucial that flowers be delivered two days later, I placed the order and immediately contacted customer service. They responded right away and quickly corrected the problem. The flowers were beautiful and delivered exactly as ordered. This was not the first time we used Serenata and we were always happy with the service. Will order from them again.

When I saw the flowers next to the grave I was very saddened to see how bashed they looked. There was 2 petals left of one rose and rips and petals missing from other roses. There seemed to be far too much greenery compared to the picture online and I was informed by the funeral directors that the box had arrived all crushed.
My best friend deserved the best and this was not acceptable. I did take pictures of the flowers and I have tried uploading them onto the serenata contact sheet and it failed. I will be trying again until I get answers.
Sarah Cook

Flowers dumped on the doorstep of the 92 year old recipient despite specific instructions to be patient on delivery. Flowers themselves described by our grannie as "looking very sorry for themselves", the quality was very poor, we would not recommend.

Failed 1st delivery, unapologetic, no communication as to why not delivered, when eventually delivered were going brown. Was just told to pick those petals off. I personally would not use them again or recommend them. I couldnt give 0 unfortunately.

Thank you, Serenata Flowers, you delivered a fantastic bouquet of flowers to my mother for her birthday. She was overjoyed with them and I was impressed that the courier you used gave me an expected delivery time which they adhered to. The web site was easy to use and payment was simple. Well done! Will definitely use you again.
Regards, Andy R

We all make mistakes. It was our wedding anniversary. I ordered deluxe flower arrangement. It didn't arrive on the day. When it arrived it was not as ordered, not the deluxe and was damaged. Ironically my wife uses the same company and was surprised that what was ordered did not come up to expectations. Now she is concerned that the many orders she has placed for other people did not receive the selections she ordered. Admittedly the company were apologetic and I received a partial refund. Head office being based in Malta means they rely on honesty of their outlets. Not sure I would use them again.

Fantastic next day service. Ordered them from the other side of the world for a friend's birthday. Was kept informed with fun emails every step of the way and my friend said the flowers are beautiful. Can't ask for more!

I chose Serenata as it seems to be one of the few online flower delivery services that delivers on a Sunday, which was the date of my daughter's move to her new home. The flowers, which were exactly as advertised arrived at the appointed time and I was kept informed by email of the progress of the order from start to finish. I found the website very straightforward to use and I will certainly use this service again for a similar gift.

Excellent service - Constant communication and updates. Goods were delivered on time, as per my request. The recipient was delighted with the flowers and gifts that I had ordered. Everything as promised.

I have given a three star rating based on good feedback in the past. However, my mother-in-laws yellow rose bouquet for Mothering Sunday has been very very disappointing. The rose buds have not opened and the display is over already.

12 roses arrived well packaged and what a fabulous little card to tell you how to look after your roses. Going by other reviews I'm not sure they all read this card. My partners roses were beautiful and still are.

The bouquet that arrived for my aunt's wake was extremely disappointing - no comparison to the online photograph. The reply I received after complaining was equally lacking and disappointing. Serenata florist's is a money-making racket with no heart and I will never use them again.
How do I attach a photo of what I ordered and what was actually received?

Delivery not received company would not offer refund or redeliver the flowers. Showed photo of illegible scribble on a delivery note without any identification on it re delivery number or recipient and photo of blurred box which could have been anywhere again label not readable. Very disappointed sick friend received nothing and I lost £35. Avoid like the plague

Sent my mum and dad flowers for there 35 anniversary and they absolutely loved them, just as pictured and came the next day. I was a bit worried as I'm on the other side of the world travelling, but it was really easy and fast. Highly recommend.

The flowers that were delivered were lovely and beautifully presented. They are still blooming after 2 weeks. The service was great, very easy to order and arrived on time. My mother also commented on how nice the delivery man was, so very happy all round. Thank you!

Have ordered from this site twice from my home in Canada. My friend in the North East of England has been delighted with the flowers on both occasions. I think the prices are good, and I like the regular discounts offered when you sign up for emails.

- Sunday delivery is a plus.
- prices are very competitive
- emails and communications were quick, clear and modern/ fun (informed on every step of the ordering and delivery process)
- the quality of the flowers are great. So please with the outcome

Would definitely recommend this company. I have been disappointed by so many others, but I have finally found a company that I think I am going to stick with.

Thanks!