• Serenata

Serenata

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Overview

Serenata has a rating of 2.5 stars from 2,709 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Serenata most frequently mention customer service, local florist, and poor quality problems. Serenata ranks 19th among Flower Delivery sites.

  • Service
    132
  • Value
    132
  • Shipping
    126
  • Returns
    50
  • Quality
    127

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
99
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How would you rate Serenata?
Top Positive Review

“Great Service”

Nigel R.
12/3/17

1st time used, Easy website, liked the prices and extras, ordered in the evening and delivered next day as requested.My nephew and niece loved them, although I doubt their 2 day old son took much notice. Will certainly use again

Top Critical Review

“Awful company”

Sílvia S.
9/16/24

I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the wor

Reviews (2,709)

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Reviews that mention popular keywords

serenata flowers (209) customer service (165) day delivery (89) mothers day (85) web site (38) delivery time (32) phone number (18) front door (15)
Thumbnail of user janec140
GB
1 review
1 helpful vote
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December 26th, 2017

Firstly I will say that the flowers looked quite fresh and arrived on time. End of positives. I ordered a bouquet to be delivered to me so I could hand a beautiful bouquet to my mother-in-law and it wouldn't look like I'd rushed in to a supermarket and grabbed the first bunch I came to. Unfortunately it looked just like that. They were poorly presented, wrapped only in cellophane exactly as supermarket flowers are presented, except I'd paid £25 for the privilege of doorstep delivery. I was embarrassed handing them over. Oh and the bouquet my son-in-law gave me from Sainsbury's was twice the size, a third of the price and 100% nicer. Won't use again.

Thumbnail of user andrewt121
GB
1 review
0 helpful votes
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September 3rd, 2017

My mum received an amazing large bunch of flowers in time for her birthday and included a birthday card for only a few pounds which was great as I couldn't get one in the post in time as it was a bank holiday but the flowers from SerenataFlowers were delivered on Sunday when no-one else could and cheaper than the rest.
Used a few times now, highly recommended.

Thumbnail of user pauls727
GB
1 review
0 helpful votes
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May 11th, 2018

Ordered flowers for my mum with next day delivery. I received an email to say they were on their way and then another to say they had been delivered. The flowers were much cheaper than Interflora, and other online retailers too.
My mum was pleased with the flowers so I can highly recommend them!

Thumbnail of user janeth180
GB
1 review
0 helpful votes
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May 12th, 2018

When one sends flowers the recipient will usually thank you for the lovely flowers even if they are not.
The friend to whom I sent the orchid plant sent me a photograph and her daughter contacted me to say the plant was lovely.
I ordered the plant after 8.30 pm on Thursday and it was delivered in a remote area the following early afternoon.
Most impressive.
Thank you.

Thumbnail of user ashleym270
GB
1 review
0 helpful votes
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March 19th, 2018

I ordered a dozen roses for my girlfriend on Valentines Day, the delivery arrived early in the morning which meant her day started with a pleasant surprise. The packaging and quality of the roses was excellent and the flowers went on the blossom even further over the following 10-14 days. I would definitely recommend.

Thumbnail of user mariak90
GB
1 review
0 helpful votes
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August 15th, 2017

I ordered flowers for my daughter in law's birthday. As usual the service was exceptional and the bouquet my daughter in law received was gorgeous and very fresh too. I ordered the Scarlett Pimpernel bouquet and a birthday balloon to be delivered to her work address. Serenata Flowers kept me well informed as to the progress of my order. She loved her birthday flowers we sent her. People have commented on how beautiful and fresh her flowers were too. Thank you so much again Serenata Flowers.

Thumbnail of user janetc121
GB
1 review
0 helpful votes
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November 1st, 2017

I was able to order flowers on a Sunday for next day delivery on a Monday. I was informed by email when the flowers had been delivered and my sister-in-law sent me a photo of them and they are lovely. Very fresh and pretty.

Thumbnail of user andrewt145
GB
1 review
0 helpful votes
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March 19th, 2018

Flowers ordered in the morning and delivered before lunchtime the same day.
The flowers were greatly appreciated by my wife. The only reason I didn't give 5 stars was the price for the flowers, but it put a smile on my wives face (priceless).

Thumbnail of user eg121
Spain
1 review
0 helpful votes
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January 19th, 2022

The night before my flowers needed to arrive for my friends birthday the let me know that the flowers I had ordered were not in stock and I had to choose another bouquet. This or not receive them on the day I had paid for.

I chose the same amount of roses in pink (originally white) for which they tried to charge me extra for even though this is all due to them making a mistake.

When I declined they refunded my my money with no apology or response.

Awful. I will never order again. My friends present will now never arrive and I live in another country.

Products used:
Nothing arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshd77
GB
1 review
0 helpful votes
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September 12th, 2017

It's been a week on since and the flowers still look great. Bought for somebody I was trying to impress and they were completely in aw.

Speedy and helpful service. They even went the extra mile and asked the courier to deliver the flowers around a specific time for me and to my surprise, it worked!

Thumbnail of user catherineb95
North Carolina
2 reviews
0 helpful votes
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February 12th, 2018

Sent a birthday hamper to a dear friend, and she absolutely loved it! She said it was just beautiful! She said the bath items, chocolates, and sweets were just lovely and delicious. The communication I received throughout the entire process from SerenataFlowers was excellent. Wonderful service, and I will definitely be using them again! Highly recommend.

Thumbnail of user sharonh166
Australia
1 review
0 helpful votes
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February 19th, 2018

I live in Australia and wanted to send my friend in the UK some flowers as she had just lost her father. She received lovely flowers 2 days after placing my order. Great service and the photo she sent me of the flowers were just like the photo on line.
Thanks she was a happy bunny.

Thumbnail of user nadinet8
Australia
1 review
0 helpful votes
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October 24th, 2017

Great service ordered from oz for uk delivery, kept me inform from leaving the shop and estimated delivery time and even confirmed delivery and my mum was very happy with the flowers. Thanks will defiantly be using again.

Thumbnail of user sarahw242
Australia
1 review
1 helpful vote
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January 9th, 2018

The flowers were delivered on time and looked absolutely gorgeous.
We ordered them from Australia for a delivery in the UK, Wales for my mother in laws birthday.
She was so happy and so are we
Thank you

Thumbnail of user christined98
GB
1 review
0 helpful votes
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December 3rd, 2017

I was well impressed with the ease of ordering and the fast and efficient service.
I was kept fully informed by email that my order had been received; when the flowers were being delivered; that the flowers had been delivered, the recipient emailed me with a photo and was extremely pleased with the bouquet received. This was the first time I had used Serenata and would have no hesitation is doing so again and recommending to my friends, Many thanks

Thumbnail of user suen45
GB
1 review
0 helpful votes
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February 27th, 2018

Ordered flowers and wine for my son and daughter in law Anniversary on Sunday. Ordered Middle afternoon on Saturday for delivery on Sunday. They were delivered late morning. Amazing will definitely be ordering again. Thank you so much

Thumbnail of user janec186
Australia
1 review
0 helpful votes
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May 2nd, 2018

We live in Brisbane in Australia and spoke with my mother in law who lives in the UK last night, she told us how beautiful the flowers were and how much she appreciated the chocolates that came with it. It is so nice to know that we can still send a beautiful gift to an elderly lady even though we live so far away

Thumbnail of user garethb6
GB
1 review
0 helpful votes
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April 2nd, 2018

Very easy to use site with a good selection of flowers, well priced, delivered on time and the person they were sent too was very happy with them. Good communication about the despatch and then final delivery to.

Thumbnail of user ianh183
GB
1 review
3 helpful votes
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October 15th, 2019

Avoid this company. Product was late and both the flowers and packaging damaged. My wife was polite about it and thankful for the thought I was hugely disappointed and will NEVER order from them again. Cheap but nasty

Thumbnail of user royg125
GB
1 review
0 helpful votes
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June 7th, 2020

Not next day as advertised, when I contacted them I was told to read their terms and conditions pertinent to delivery. The fact that it's plastered all over their website as next day apparently doesn't factor into it.

Thumbnail of user chriss757
GB
1 review
0 helpful votes
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August 10th, 2017

Ordered as a surprise birthday bouquet. Arrived on time but considering they were a special offer price i am glad I did not pay full price.
The colours were not so vibrant as the picture, the size was very average and within a day flowers were starting to wilt.

Thumbnail of user ld94
GB
1 review
0 helpful votes
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November 3rd, 2017

I know that I did not pay extra for a morning delivery but I think evening ti too late to deliver flowers to celebrate a special. Mots florists deliver in the morning. Perhaps I would get round this by ordering for the night before so people are not disappointed.

Thumbnail of user lynseyk1
GB
1 review
0 helpful votes
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October 25th, 2017

Ordered flowers on a Sunday afternoon and beautiful bouquet arrived for my friend on the Monday morning! The flowers were of beautiful quality and I was updated every step of delivery. It was so good to receive notification of when they arrived too (without having to pay any extra).

Thumbnail of user aminav3
GB
1 review
1 helpful vote
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January 10th, 2018

It got there, the stalks were broken and the vase was smashed, all I got was an email saying they'll try to deliver again soon, no date or time or deadline just 'soon' it was for a 21st birthday absolutely pathetic.

Thumbnail of user judithv11
GB
1 review
0 helpful votes
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April 27th, 2018

I ordered flowers for a friends 50th Birthday. The website was very easy to use, the flowers were beautiful and arrived on the right day. I was kept informed by e mail of every step. Highly recommend this company!

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From the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.

Company Representative

Thumbnail of user luciap21
Lucia P.
Typically does not respond to reviews

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