Serenata

We have used Serenata many times in last few years. Flowers are always great quality, are delivered on time and last well. This time, great quality and delivered on correct day, we assume they will last, but they only arrived 2 days ago. Big issue was deivery, the flowers were to my mother, who lives in block of residential apartments. Flowers were left near front door by manager's office (he was on day off). No communication to say they had arrived. Another resident saw them and advised my mum they were there, otherwise she would not have got them.

I have sent flowers to friends after I received some myself and being delighted with the quality and freshness. It is easy to navigate the site choosing from a beautiful selection. Being kept informed about delivery after placing your order is a bonus!

I played extra for the large bouquet. If that was the large the small must have been a button hole. If my husband put his hand in front of it you could hardly see it. My sister who I sent it too said the box was big though.

I appreciate that I did not choose the most expensive flowers but what we got for the money was disappointing. They did not really resemble the flowers I had chosen and they were also left outside the front door where anyone could have taken them. Could do better.

Flowers were wilted, roses were dying could have bought these flowers from a supermarket for under £5 if they were fresh, which they were not. My mum was disgusted with them. I am hoping for a refund as these flowers cost £25. Would not use this service again

After ordering flowers for a very special occasion i was very pleased when all requests were meet, i then decided to order one of the hampers, a gift for christmas and once again was very pleased, will use again in the future, thankyou serenata for your excellent service.

I've ordered a few times from this company and have always been pleased. This time I had a query with my order and was very impressed by the speedy response and how the problem was solved without a fuss. Thank you Serenata, I'll definitely order with you again.

I have previously sent several gifts for birthdays and Christmas and everyone comments, how lovely they are. I am so impressed with the service, I am constantly informed of the dispatch and delivery to the recipients.
It's also really good value for money and delivered free of charge.

Great service and delivered on time and in good packaging. Website process also good. The product itself was very disappointing as all the roses had brown petals on them and there was no way to change them as they were for a special occasion on the delivery day.

Sent some flowers to my sister in France from here in the UK. They arrived on time and I appreciated the email to tell be they had been delivered. My sister lives in a very Rural area and doesnt have what we would call a normal address but the delivery person found her.
I have not seen the flowers and my sisters email is not working but I am sure they will be fine. Just couldnt give the highest amount of stars without knowing what they were like.

Ordered flowers on Saturday inside deadline for same day delivery and paid extra.
Received confirmation order received and would be delivered that day.
Heard nothing and chased on Saturday evening and had no response.
Received email on Sunday saying their partner couldnt deliver and although website says 7 days they couldnt deliver Sunday either. This was a copy of a message which was supposed to have been sent on Saturday but I never received.
Offered me either upgrade on flowers or cancel.
I had chosen already an upgrade when I ordered so cancelled.
Poor communication until point I complained. Not possible to speak to anyone on the phone.
May have been unlucky as reviews seemed good when I checked but wouldnt use again based on this experience.
Guess they rely on local florist who may not treat as priority. In future I will simply call the local florist as they will speak on the phone.
Waiting to see if money refunded.

Ordered the smallest apple sours bouquet. Whilst it was pretty. Shame it was so small.the one being advertised makes it look really full. Felt it was a bit of a let down. But they were fresh and still looked pretty.

I requested flowers for my cousin whose husband had just passed away. We live over two hundred miles apart and I was unable to be with her so I thought flowers would show how much I cared. The flowers were delivered the following day, Serenata treated me with the utmost dignity and kept me informed of the delivery. My cousin said that the flowers were beautiful, I really wasn't expecting her to thank me as I knew she would be very upset at losing her husband of over 50 years, but she did send me a lovely e-mail expressing her thanks and telling me how beautiful her flowers were. Thankyou Serenata.

I ordered flowers from Australia to be delivered to my parents in Wales who were celebrating 62 years of wedded bliss. The flowers were perfect and I loved fed the quirky notifications of their journey to delivery.
Sue Gold Coast.

Getting the right amount of updates is what I look for and it was great not getting too much or too little. The flowers were excellent and delivered at the correct time with no issues. No reason not to recommend

Excellent service, as usual, delivery early on the right day, making for a happy start to the day for the recipient and I'm told that the Plant was beautiful.
Thank you SerenataFlowers, you never fail to deliver in every way.

My friend did receive her flowers and thought they were beautiful. But I had tried to cancel the order due to my friend having cancer and was taken ill with high temperature and was rushed into hospital while she was away for the weekend from her home. Wasn't very impressed that nothing could be done to stop the order.

Ordered flowers for my mums birthday have used the site before with no issues. But some of the flowers have wilted within 2 days this time depending on response to this if I will order flowers again from this site.

What can I say other than this was the perfect experience. 1st time I have used them and not the last one. From their website to the delivery all was easy. I can't fault them. Just perfect. Thank you :)

I was able to change my delivery date at short notice that was really good and I was grateful. My flowers come the next morning I could of literally cried. They looked NOTHING like they did in the photo I could of get better from lidls down the road for £3! Its not about the money, its the principle of it. Wont be using these again.

Some of the flowers were already brown dead and 7 of them were drooped. Poor quality, small and short.
So disappointed.
I got these for my mums birthday who is a florist and she said these flowers were laughable and there absolutely rubbish. Flowers were practically finished the evening they arrived.

Do not use this website. Caution to people looking to use this for valtentines day!

The worst dead dying diseased rubbish I have ever had delivered for mothers day. Now in the bin! Discusting. Broke my heart having to tell my daughter. The second picture is what I should have received. Discusting!

Ordered flowers for a funeral and they were never delivered. Said they tried but no one was at the funeral home, really? Contacted them when they told me this and their answer was like "oh well" no guarantee we can get them there even though this was Saturday and the funeral is on Monday.
Wonder if I will get a refund or is their anyone their. "oh well" we will see