Serenata

I ordered two Bella Bouquets in the largest size to present to two of our staff. The flowers arrived when they were supposed to and were well-packaged against damage. The bouquets were precisely as they appeared in the image - absolutely beautiful - and the recipients thought they were fantastic. I would certainly use this firm again.

Have used Serenata a few times they deliver when they say they will, inform you that they have done so and receivers have always said flowers are lovely. Cannot fault their service and value, will continue to use them when sending flowers.

I ordered flowers for my mum's birthday. I placed the order the day before and they arrived promptly. They were well packaged and she loved them.

Great value, easy ordering process and great communication from the site!

I ordered the twilight bouquet. Roses were supposed to be yellow but all petal tips were brown. Took photos and followed complaint procedure. Was told outer petals were guard petals and had to be removed and more photos sent. Guard petals? Buds were clearly Brown all the way through. Never use again. Disgusted.

I ordered the grande bouquet of 26 red roses and they are stunning. The blooms are outstanding. I was sent an email on the morning of the delivery date advising me of the hour time slot and they arrived on time. Definitely recommend. Were expensive but you get what you pay for. Worth every penny.

The flowers were lovely no issues except I paid for the largest size and I expected a fairly large bunch accordingly. The quantity and size was a good reasonable size you would buy in a supermarket. A bit disappointed. But service and delivery was excellent. So you are paying for the convenience factor.

My friends flowers arrived around 4pm, she rang to say thankyou and how pretty the roses were. My daughter went to see her the day after and my daughter told me that the roses was lovely just opened and smelt lovely. So really pleased.

I was looking for flowers for my mums birthday, also to cheer her up as well due to a huge loss in our family just last month I decided to use Serenata Flowers & it was so easy to do so. The flowers I picked were beautiful & reasonably priced. My mum phoned me to thank me & to tell me her flowers were just gorgeous! Thanks Serenata Flowers I would highly recommend you.

Ordered a bouquet did not specify a time and within the order it does not state the time span so presumes it would be with me before 6pm on the day, oh no it wasn't so the lady who was 60 had to wait until the next day for the delivery which came at 4 pm

Great service, lots of communication and reliable, essential when ordering over a long distance. One suggestion, in the order form it would be good to separate the home address of the recipient from the delivery address.

I ordered the flowers for my parents 60th wedding anniversary. They arrived on time and mom and dad said they were lovely but when I visited the next day, I thought that there was very little there for £25. I am hoping that they last because if not, I will not be using this service again.

Flowers for my friends 60th Birthday, delivered on time to a neighbour as she was in France. Text to thank me for the beautiful yellow roses?!. My order was a large Peace bouquet which was a completely white arrangement. Contacted the company on the day of delivery and no response almost 3 days later. Will definatley not use this company again

It was for the second time when I ordered from SerenataFlowers and every time the reaction was the one expected. Beautiful flowers, on time delivery, good prices. Satisfied with the customer service, as well!

I ordered flowers on line very close to Christmas, yet they were delivered on time, the display was beautifully done and the quality of the flowers was excellent. The recipient was delighted with them. The ordering process is very easy and they were good at keeping me up to date on progress.

Pleased with the service regarding choice of flowers offered and timely delivery of them with only problem being the failure online of the 15% discount offer to friends introduced when using the service. The friend was unable to obtain the 15% discount using the Code provided even after repeated attempts clearly a problem with the website in this regard.

I ordered some flowers for my wife's birthday to be delivered to her work. When I received the email telling me they had been dispatched, it said they could be delivered up to 9PM. This is hidden in their Ts & Cs but is not made obvious until you receive this email and if I had known this would never have ordered with them.

My wife left work at 6pm, they did not attempt to deliver them til 6.38 and even then couldn't find the place (it is a large shop marked Mothercare on a retail park!).

So, flowers for my wife's birthday arrived the next day (what use is that?) and surprise, surprise the driver the next day found the place no problem!

Avoid this company they hide behind their Ts & Cs like all the best cowboys. They should make their all day delivery times more apparent when you are ordering instead of being underhand.

Delivery was very good however, the quantity of flowers for money spent was very poor. I had to get further flowers from local shop to add to them. 5 people had chipped in towards them and the bunch received. We spent £25 and this was smaller than one I bought for £7.50 in local shop.

I've used serenata flowers a few times now and they have been excellent, the flowers are always delivered in good time and they have a fantastic selection. I love the fact that they keep you updated the whole time. I have never had a problem and would always use them thank you Serenata Flowers.

Given what I paid I have to say I was disappointed in the funeral flowers and more than one other person said I would have done better to buy £10 worth of Tesco flowers. It was small, with little selection, untidily wrapped and certainly didn't compare well with other tributes.

I bought these flowers for a family members funeral, the roses had died and were brown, the rest of the flowers were limp. When I spoke to customer services they asked me to take pictures so they could investigate, I went on to say I could not get my phone out and take pictures as it I was inappropriate at a funeral. They then said they could re-send me another bouquet for a different to date, which is ridiculous as it was more important for them to be right on the day. I will never shop here again or reccomend!

I ordered flowers at 8pm on Saturday night as I'd forgotten it was Mothering Sunday the following day. No other florist could do it. They delivered some beautiful flowers the following day. Amazing service, considering the order was placed at such short notice. Great flowers and excellent service. Would highly recommend.

Easy to order and great swift service will use u again for future occastions and hope to get same level of service. The picture on web site showed flowers in varse but the came without it wasnt aware till i looked again it was extra

This is the first review I have written for a product or service. I had flowers delivered to my mum with next day service. Every step of the way the company informed me of the progress of my order. More importantly, my mum and her partner were delighted with the flowers.