American Express Serve

If you ever find yourself in need of a debit card DO NOT GET A SERVE CARD!
I made a Hotel Deposit using one of these cards.took over 30 days for my money to put back on my card. Then the problems began, I could not withdrawal my money, every other time I used it in the store it would be declined! I don't remember how many times I've called to get the card off hold! I don't remember how many hours I've spent on the phone trying to get this straightened out. MIGHT HELP if they would hire people that can understand what you are saying. Save yourself the biggest headache in the world and avoid that card, it is not worth the aggravation!
By the way, I STILL have not been able to access my balance! TYVM SERVE

When a card arrives unrequested and has the American Express name on the card, American Express is complicit in the promotion. I complained to to American Express and they do not take any responsibility for the solicitation despite the fact that their brand name and logo are on the card and someone has to request approval by American Express legal. Bad move.

This was the absolute worst customer service I've ever experienced and I deal with Comcast and PG&E regularly. The woman I spoke to was so rude in fact that I was willing to look for a new card and close my account immediately! Honestly I wouldn't have bothered with this card if I had known how useless "Metabank" is. Heads up a lot of companies don't do business with Metabank.
So rude, horrible customer service and the card isn't accepted by many companies that you can't pay most bills with. If negative stars were a thing this card would be getting plenty of them I'm sure.
End of story we switched to Greendot and are very happy with it. Good riddence to the dead weight that is Servecard.

These nasty people have done it to me 3 years in a row! Im stupid for using them again but it was the quickest way to get my refund from jackson hewitt… they literally have embarrassed me numerous times since last week. They basically took my funds and said there was suspicious activity and froze my money! THERE IS NO LIVE CUSTOMER SERVICE ON ANY NUMBER! THERE IS NO EMAIL TO CONTACT THEM! Im going to file a police report. Worst company in the history. And btw jackson hewitt wont even help lol. Beware dont use

This bank and card service is a joke guys.They are gone to steal from you and give you the run around, do not get a serve card please

I received a SERVE.com Card as a gift. It was activated and I was instructed to go online to register the product. I am now 48 hours later - no less than 50 attempts to register - 7 Customer Care agents (6 who hung up on me) - and I am LIVID because I am no closer to doing the REGISTER than when I began! AMEX SERVE could care less. It's a gottcha moment. The one agent who did not hang-up on me told me to wait 16 hours and take it to a local PNC Bank. Upon doing so, the teller requested the PIN code. It is most apparent that YOU CAN'T HAVE A PIN CODE IF ONE CANNOT REGISTER THE PRODUCT! This is as disgusting as anything that I have ever experienced in a lifetime. I want access to the funds. I want the account to close forever! I hope AMEX puts it where the sun doesn't rise!

I'll never do my taxes with Jackson Hewitt, my refund was issued on March 23rd I still haven't received anything, the serve debit card stinks, it makes American Express look bad, if I was American Express I would not do business with Jackson Hewitt. Finally today I talked with someone from American Express they said that they will send me a check and I will get it in 14 working days, that is disgusting.

On June 29,2023. I purchased a Serve American Express prepaid card. I attempted to make reservation to get a Car from Enterprise Car Rental. Some how Scammers rerouted by Information and pretended to be Enterprise. I gave my Serve Card information (SERVE CARD# 3*******8053 - Right side# 2816) CVC Code # 551. I have attempted to contact Serve so I can be REFUNDED. The transaction was Pending and had NOT been processed once SERVE had been contacted of the problem. I was instructed to Register the card. I am Unable to register my card by Phone or Computer. How can this problem be RESOLVED? I need my 410.00$ I am on a FIXED INCOME. I am without Transportation and Rely on Rental Cars and Public Transportation. Thank You. I can be reached at *******452 by Test Message. I have tried to call customer service *******559. Can I process this Claim over the Phone? Patricia Smith Pringle (104 Freestone Street Greenville SC *******)

This is the absolute worst card that I ever had! For some reason, that makes no sense to me, they decided to temporarily lock my account And when I called to unlock it, they told me it was going to take 5 to 7 business days for the emails to go through and process with their team. Like What do you mean I didn't claim fraud or anything close to something like that they just randomly decided to lock my account up and told me it was going to take a week basically to fix it and my birthday is in 3 days. So frustrating! Oh and this was after about the fourth person I got transferred to because they kept transferring me to the wrong department and they couldn't transfer me to the right one so I had to call back and start the whole waiting hold process over. So if you get this card through Jackson Hewitt for your tax return like I did I highly suggest you take all of your money off of the card and transfer it to another one cuz this is not the only problem I've had with them. And they charge a monthly service fee I recommend Varo!

They charge 1.50 activation fee then as soon as you activate the card they charge you $7 monthly fee do not use this card its better cards out there

To continue with my card issue with my american express serve.I had a rep tell me that I could transfers money to walmart to pickup, um lady how the hell can I do that without the new card or the old one active? Now I get an email to complete a fraud form to submit, um WTF again how can you do that without the card info? This whole situation is just utterly rediculous that these csr's don't have a damn clue! But between the reviews and calls that will made maybe they will learn. Again I can't get over that is was CLEARLY STATED DO not CANCELL until I call you due to my deposit,needing to pay bills and also being VALENTINE'S DAY! So why and who AUTHORIZED it Because I didn't.This issue even cost me money due to late fees and even missed my daily number that would have hit for about $1200.00 or more So therefore I am seeking answers and retribution. Calling BBB SOLVE IT SEVEN AND ANYONE ELSE ON EARTH AND HEAVEN!

If i could this card a no stars i would this card is trash. I dont even have the real card still have the temp card and the already taking monthly fee off an i havent even had the card a month yet only had it for like 4 days all i can do is swipe but they can take my money when ever they feel like it this is very unexpectable. Customer service is trash she trying to tell me that it is a legit transaction and it very much is. Yall need to refund me my money. Everybody reading this DO NOT GET THIS CARD "RED FLAGS RED FLAGS"if i could this card a no stars i would this card is trash. I dont even have the real card still have the temp card and the already taking monthly fee off an i havent even had the card a month yet only had it for like 4 days all i can do is swipe but they can take my money when ever they feel like it this is very unexpectable. Customer service is trash she trying to tell me that it is a legit transaction and it very much is. Yall need to refund me my money. Everybody reading this DO NOT GET THIS CARD "RED FLAGS RED FLAGS

I HATE PREPAID CARDS AND THIS ONE HERE IS THE WORST

Been trying to access my money for months they are a rip off finally got card and it won't activate pure crap

On May 28th, 2022, I initiated a bill payment from my Serve account to a small cleaning company in FL for a residential cleaning scheduled for the following week. I was aware the payment was being made by check, but the delivery date given was 'By 6/04/2022'. I was hoping for delivery by 6/02, but 6/04 seemed acceptable so I confirmed payment. The payment amount was immediately deducted from my account on 5/28. I notified the company that I had paid the invoice online and delivery would be on or before 6/04/2022. Well 6/4 came and went and no check. I called Serve Customer Service and I was told to wait until Tues, 6/08, for check to arrive. Well, the mail was delivered on 6/08 and they still did not have the time to check. The business said they could not wait any longer and they had concerns about an additional hold on the funds by their bank. I contacted Serve again to advise them the merchant requested alternate payment, but and I was told to call back in 2 days. As requested we made the payment by Cash App and the funds were in their account within seconds. Of course, the payment did arrive the next day. They had already been paid so they mailed the check back to me. I tried to deposit check in my none Serve account by endorsing check with Not used for intended purpose. I thought it was a long shot since I was not the Payee but my name and address was on the check in the usual account name spot on the check. As I anticipated, my bank would not take the check. I contacted Serve again and explained the check was returned to me and in my possession. After 15 min, I was told the check was still 'Processing' in their system so they couldn't return the funds to my account at this time. I said to the person on the phone that this was my money not theirs. I was told to call back in one week. The check is $120 and they have been using my money for free since 5/28/2022 and that just isn't right! I think Serve must be the Amex for poor folks and thus they treat you as SUCH! VERY DISSATISFIED IN VA

I recently purchased and loaded this card at Walmart. No problems with the first few transactions. Then I went to order pizza and the purchase was declined (my error as I entered the wrong zip code) however a hold was still put on the card for the amount of my order, $110.93. I called customer service and was told the hold would be lifted in 5-8 business days which is ridiculous - why is there a hold when invalid information was entered in the first place? The rep also suggested I register the card in case I need to dispute any charges - ok, makes sense. I still need food so I place my order again, this time entering the correct zip code, order goes thru no problem, delivery received, all is fine with the world. I attempt to register my card and am repeatedly denied. Call CS back and was told I must be entering something wrong to which I responded that is doubtful since the information I was registering with is the same information entered on the phone to get my balance and customer service, then she says register from a computer and not a phone, still denied. Days later I check my balance again and the hold and has now POSTED as a completed transaction and AMEX is refusing to review and correct it. This is BS! I have called the merchant and am disputing it with them but it doesn't look promising so for now I'm out $200 for f****** pizza and am just supossed to suck it up? I don't think so! These cards are TRASH and so is American Express as a company. Transactions like this and registration denials are a reoccuring issue with these cards and something needs to be done to shut them tf down. If neither the pizza merchant nor AMEX doesn't correct this asap I will be pursuing legal action.

On google it says $1 monthly fee, LETS TRY $6.95 a month, Lets get REAL, junk service, junk card! Dont use them!