SewingMachinesPlus

These people are rude as hell! I placed an order and have been given several different dates for delivery. They take your money and don't follow threw. I ordered a insert for my sewing machine and was never told that it would take 6-8 weeks to sent. I was sent an order number. But nothing about the delivery or anything. I called and they still tryed to give me crap. The rude $#*! I spoke with hung up on me. DONT PURCHASE from these people! There scammer's

I spent over 700.00 on a new machine. I noticed it didn't run smooth and was making noises. The tension was messed up and when I tried to adjust it I noticed there was fabric like fuss down in the bobbin area. Clearly they sent me a used machine someone had returned. When I called and tried to return it after only having it 4 days, they told me I had to pay a 20% restocking fee. They put you in their call que and don't call you back. Don't fall for this company they are dishonest.

I have their in house brand longarm quilting machine the King Quilter Elite II Second Edition. The electronics on the king quilter are inferior, unreliable and fails with frequent regularity. Right now I have two sets of electronics laid out over my studio
And a useless longarm. That's what I've had for all but about 8 months of owning this machine for two and half years. The bosses hide from all customer contact which screams "this business is not to be trusted." I cannot sell this useless longarm as it is, I cannot trade it because it is an unknown brand and there are too many reports of the electronics failing and the company being inept at supplying reliable electronics.
I'm filing formal complaints because the owner, the president "bosses" of SMP are
Hiding out avoiding being confronted with selling a longarm that is not ready for the market with the electronics they are using.

Machine freezes up more than it sews. It had a loud noise from inside machine. Returned it and as of this week it is sitting in a large room of machines waiting to be looked at. I'm very disappointed! Advertisers said it could be returned for any reason. They won't refund my money. Said they had to try to repair it first, but couldn't tell me when that might be since they have so many returned machines.

Worst customer service I have ever seen. Called multiple times and left numerous messages all ignored. Did speak with one customer service rep who gave me misinformation regarding the financing company they use. Spoke with a woman regarding some information on a particular machine and she couldn't tell me what I wanted to know. She said they did not have the machine available so that she could look at it and answer my question, but that she did have the identical machine at home. Thought maybe she'd offer to check on her machine and get back to me - no such luck. I was totally ready to purchase this machine as soon as they would respond to my question on financing, but no one would respond. I purchased the same machine elsewhere for the same $$ and received it in two days. Will never "attempt" to do business with these people again.

Although the ad I saw was a bit misleading the agent I chatted with was very helpful and they ship the product very quickly. I've read many negative comments about this company and I really don't understand why because my experience when very well.

I order a sewing machine and I had trouble with it. The machine was acting up. I called customer service, they said they'll transferred me to tech. Tech was very impatient and rude. Then I called customer service the next day want to returned it. Not heard... I've send them email few times. Still no heard. So I'm stuck with the machine that I've lost 800 dollars!
But I've learned my lesson is never order online. The best thing is to order nearby your area. So be careful what you order from them. You may not able to returned it and you will lose your money. It's not worth it!

Ordered an expensive sewing table Mar 3. Sent query via site contact message and called twice to check order told it was drop shipped. Called to check again, said they were waiting for my phone number (phone number was in the two messages I sent). Receive notice Mar 24th that the vendor was "building" my table and mine would be the next after the one they were currently building and it might be shipped in a week. Not happy.,

I saw a dress form that seemed too good to be true so I messaged to find out what's the catch. Representative claimed there is nothing wrong with the dress form it is a great dress form. I instantly ordered right after that I immediately got an email saying my dress form was on back order I called to cancel they said we never charged I told them the charge has come out of my bank they said it was just a hold being that it's not available and it's on back order your money will be refunded in seven days I told them to cancel and they said OK. Here it is seven days later and my money is still not in my account I called them and they said it was not canceled. So they canceled it today let's see if I get my money back.

I expected to get 50 different colors, not 3 white, 2 black, 2 red. These colors are easy to get even tho I may use lots of these colors. For the money and the advertisement of most popular colors. I would not ever order thread like this again.

I want my money refunded. I have called and the phone is not answered. My email has not been answered. My order should have been delivered by now. I have notified my credit card company. My payment is limbo. I want some action. Either a machine or my money back..

I bought a machine July 31st and received it August 8th. It has many issues wrong and I thought that returns and exchanges would be easy but i have found out differently. I am worried that they are going to waste enough time that the sixty days is up.

Failed to send me all of the items in my purchase. After numerous calls and emails requesting a credit, which they have failed to respond to, I will never shop there again. I was going to buy a serger there in the future - so glad I didn't.

If you do return items purchased from this vendor please note that there is no Free 60 refunds. If you return a machine you still must pay shipping and in my case that was $112 through FedEx (which they recommend)
Also, if you opened the item they will charge you 20% restocking fee (in my case $300).
They do not tell you any of this on packing lists or invoices or receipts. You have to ask.
If product you ordered is defective they will give you a full credit towards another product (in my case I wanted aserger that does the WAVE stitch, which turns out to only come on a high end babylock serger, and of course they can only sell this to you in person due to contract with babylock). I live in Georgia and this online company is located in California.
So my suggestion is to find a reliable LOCAL sewing machine dealer and talk before you purchase.

I woul like to hear from your ceo Blaine Maybe he could help They say cause of the pandemic call can be longer than usuall How long is usual Do you have that many complaints that it takes days and weeks to get back to you.

YOu sent me a machine but it does nothing. Can't even wind the bobbin Just makes a humming noise. Texchs don't even answer the phone. Can I just send this machiner back and get my money.

I purchased the Butler robotics system for my King Quilter II Elite longarm machine. The Butler robotics was easy to attach to the frame. I made a video of the installation and uploaded it to YouTube so others could find help. I bought the Deluxe version of the Butler. Once I had it installed, I used YouTube videos to learn how to use the system. I am pleased with the robotics. I've stitched close to 50 quilts on it since I installed it and have had no trouble whatsoever.

Ordered on May 3rd with 3 day shipping. It is now the 24th and still didnt get my order. Noone answers phone or email. When I check order status, it gives me an error. I understand times are crazy, with Covid, but at least let people know what's going on. My money was out of my account on the 3rd

Do not b e afraid of ordering from this company. I have ordered and had great service even when one thing I ordered didn't work out for my machine there was no problem with the return. Great company.

When searching for a new serger, I really wanted to make sure I had the opportunity to learn about all its features. I was told by the salespeople online that they offered classes. That sealed the deal for me. I signed up for the first class I could. The day after signing up, I was told that because I bought online, I could not attend this ZOOM class. They referred me to UTube for help. Seriously? I am returning the machine even though they charge a 20% RESTOCKING FEE! Do no buy a machine online from this company.

I ordered my machine on Saturday by phone received my order Friday thats fast service it had to come from California to Ohio and got it in less than a week. Haven't opened it yet.

The price wast the lowest I could find, plus free shipping. The machine arrived ready to set up in the time frame they gave me. All around happy with the company and my purchase.

I have purchased machines from them before; so naturally, I thought would be okay too. I paid 3K for a cabinet - took over 7 most to get it and that was not without a lot of heartburn. Had to be shipped in 4 different shipments because parts were not sent appropriately the first three times. I told them I wanted my $299 shipping costs back and they offered me a $50 gift certificate. There is not enough space to detail all the problems with the order, not to mention that you can never get through to them on the phone. If you don't have an extension number of someone to speak with forget it. Never again. By the way if you have something outstanding and need a phone number dial ext 102 - at least that way you can bypass the continuous loop of no answer that takes place. They kept blaming Taconi the manufacturer of the product - which to a degree I can see but after the insult of $50 give card for an order that was supposed to take 6 weeks - ultimately took 7 months and hours upon hours of time - nope they have the responsibility. By the way, after I explained that was unacceptable, I have never heard from them again. Marie G.

Management at sewing machines plus at mission bay San Diego is either uneducated or trying to pull the Ole switcheroo and say that the king quilter [[ standard is the same as the king quilter [[ elite except for rear handlebars and was argumentative when I notified her that I was shipped the standard machine I will update my review if this problem is resolved promptly and properly as of now I dissatisfied.