Shadestation

Shade, a UK- based online merchant, exploited the lack of protections for me as a US customer.

In October 2017, I ordered prescription sunglasses from Shade for $365 USD. After I placed the order, Shade contacted me several times requesting I make modifications to the order because they were unable to honor the original order. Months later, Shade sent me sunglasses without a prescription. Shade refused to send me a return shipping label for the item. After months of email correspondence with Shade and placing a dispute with my credit card company, Shade gave me a $9-7 USD credit to mail the item back to Shade. I had to pay $14 USD to return the merchandise. 7 months after I originally placed the order, Shade indicated that it had closed the issue and would not refund my return.