- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
My Shapermint bras arrived on-time and fit perfectly. I've only had them a week and washed them once but time will tell how long they last. My breasts are a C cup and I've never bought a bra online... from a new brand. So far, these are a welcome surprise. Padding was key but straps that stay put and don't dig in are EVERYTHING. I'm grateful someone made & sold these.
Date of experience: September 17, 2020
I have had great service up til now. I need to exchange some bras but getting hold of the customer service is very difficult because you have to leave your contact info with their virtual assistant and a live person will contact you within 3 working days. I did have one person contact me at a time where it was difficult to hear her because of traffic noise as well as her accent was very strong. I believe she said she would call back. I haven't heard from the company. I tried calling them and was able to leave a message on Friday. It's only Monday so hopefully in the next day or two, I will hear back. Their products are top notch and it's only because it's an online purchase that this is happening because customers have to guess the type and size!
Date of experience: June 8, 2020
We'd love to help you with the free exchange process, Sheryl! DM us your order details via this link: http://m.me/shapermint so we can quickly sort things out. Hope to hear from you soon!
When the leggings in my original order had too much compression and I needed to do an exchange Shapermint sent out my new order and told me to keep the original order; no need to return. Super impressed by that "no hassle" approach! Many sizes and styles were out of stock, so that made shopping difficult. They should also mention that ordering by measurements is essential since their sizing is not standard sizing.
Date of experience: June 12, 2020
Just received my new Shapermint leggings and it doesn't hold anything in its a cheap material with lines on the sides like a track suit. What happened to the plain black leggings? This is not what I wanted! I have ordered several in the past but if this is the quality I will be getting from now on. NO THANKS! I will be returning it now. Its a real shame they have downgraded their quality.
Date of experience: October 13, 2020
Hey, Samira. So sorry you're not happy with your leggings. Can you message us your order number through Facebook Messenger so we can check it out and have it replaced for free? Here's the link http://m.me/shapermint
First - Shapermint has been nothing been accommodating. I ordered a bra that people raved about as the most comfortable bra ever. That was the main selling point for me. I have now had 3 bras delivered in ever increasing sizes, hoping that would make the difference. And while they offer an incredible exchange program, none of these bras are my definition of comfortable. The last delivery would make an excellent compression bra for exercise, but definitely not for everyday life and lounging.
Date of experience: March 16, 2020
I've found a new love of foundation wear. I've never wanted to wear nor enjoyed wearing "girdles". We can all relate to this but, I have contour without the pain (pulling up and pulling down those things that never seem to fit properly). Thank you Shapermint!
Date of experience: June 13, 2020
No more auto bots. You need real people to man your customer service department!
I have yet to enter any discount code for purchased merchandise as promised. Trying to remedy that is impossible. I will not be ordering anything else that doesn't allow a discount code.
Date of experience: December 21, 2019
Sorry to hear that, Jennifer. We can definitely take care of that for you. Can you tell me the discount you're trying to use? Hope to hear from you soon.
I am always pleased with my purchases. Recently I received the waist high Leggings, and they don't stay up. Worn them one day and sick of pulling them up all the time. Would definitely still recommend anyone to shop at Shapermint, but just avoid these leggings.
Date of experience: October 26, 2020
Hey, Tracy. Perhaps a different size or style can fix that. We can even exchange your leggings to a different brand if you like. Please message us your order number through Facebook Messenger so we can look into it. Here's the link http://m.me/shapermint
Item works well when it's new, but sounds not maintain it's elasticity. So scary a few times wearing it, the shaper stretches out and does not hold you in much. This is a good item overall, but I would round my size down cause of this.
Date of experience: August 20, 2020
Sorry to hear about your disappointment, Sarah. Perhaps what you need is something that offers former compression. Can you message us at http://m.me/shapermint, so we can help you get the right fit?
I emailed the company never hearing back regarding the first pair of pants I purchased and is now showing a hole between the legs. I thought these items were made with better material and should last more than four times wearing them.
Date of experience: July 12, 2020
I ordered two bras online, then discovered that the price was in American dollars, not Canadian. The total was more than I could afford to pay so I contacted customer service to cancel my order. Since the bras were already en route, they cancelled the fee but let me keep the bras which are of excellent quality. I highly recommend the bras; they are comfortable and give good support. Just watch out for the difference in price if you don't live in the US.
Date of experience: November 29, 2020
Thanks for sharing your experience here, Elizabeth. Looking forward to hearing that you ordered again for the other colors. Stay awesome!
Loved the merchandise, until I re-ordered. The second set had different product numbers & completely different sizing. They wanted me to PAY to return them. It took a week of emails, chats, and finally getting AmEx involved. Impossible to get them on the phone. Big disappointment.
Date of experience: March 13, 2020
Really sorry about that, Sally. If you still need assistance, send us a DM on Facebook through this link instead: m.me/Shapermint
Love it! It works just like they say it does. I did a little "before and after" show with my husband and he said "well honey, not to sound mean, but...". It was pretty funny and a great review of your product, if you ask me!
Date of experience: April 1, 2020
Customer service was awesome and my replacement bras are so comfortable! Unfortunately, after several washes, the side of one bra completely came apart. I had noticed a small area had separated when I first received the bra fitting thought it was some sort of specialty panel. The second bra is holding up so far, but it has a small area that's starting to separate too. I still love this bra, and would be willing to try it again when there's a really great sale.
Date of experience: September 14, 2020
I ordered an extra large they fell great but not as much compression as expected, gave my review and the company sent me a new pair in size large free o price and shipping! The leggings are strong excellent quality material and all that, exceeded my expectations and the customer service is incredible!
Date of experience: November 29, 2020
That is part of our core, Maribeth. If great customer service is the blood, then excellent quality is the heart that pumps it. Let this be heard! Become our brand ambassador by clicking on this link. https://shapermint.com/pages/ambassador
Stay awesome!
I have bought 2 different products and both fit great. When i made the orders I did not know my exact size and ordered wrong ones. Even though it was my mistake, they sent me the replacements at no cost foot me. I am waiting to receive one of their leggings. I hope to get same quality product than the previous ones.
Date of experience: June 12, 2020
Immediately after ordering several everyday bras I reviewed and noticed I had submitted the wrong size. Went to website and initiated Chat. The Rep was so helpful and explained that orders are processed almost instantly but upon receipt if the sizing is wrong, just follow the return process. She fully explained everything. And, wow it worked just like she said! Very impressed.
Date of experience: July 5, 2019
I am aware of Shapermint products as I bought other items in the past, and they are amazing. I was particularly looking forward to the bikini set, bottom part. Could not believe that they would apply same concept to a swimsuit!
It is simply amazing I love it. Haven't been able to find something like it anywhere else in shops or internet
Date of experience: August 14, 2020
I despise shopping for under garments and I refuse to spend ridiculous amounts of money on a single garment that won't fit well and cannot be returned. For the price of one piece in a store I got three here. I figured I'd have to try out and fight for the return policy to be enforced... but they fit! I have a bad back, and the compression garment I should wear is $300. For less than $50 the piece I bought here expectantly worked just as well. Thank You. I've since purchased another order this time tights, that are on their way:-)
Date of experience: November 24, 2019
I ordered three products, unfortunately they did not fit. Staff response was exceptional as they consulted with me Over replacement size and had them shipped directly to me. Also I didn't have to pay or return the products that didn't fit. You can't ask for better customer service. I will have no hesitation in recommending Shapermint to my friends.
Date of experience: February 15, 2020
I absolutely LOVE the way these shapermint leggings make me feel! They're comfy and keep everything in around my tummy area, making me feel like I have a much more tones silhouette. The only drawback for me is that, even with the silicon control top, the top does still slide down a bit and after just two wears (being careful not to let them go in the drying, only washing on cold water) the silicon control top is already starting to wear down.
Date of experience: April 8, 2021
Thanks, Rebecca! Don't worry, let's replace your leggings for free. Can you send your order number to us via Facebook Messenger so we can take care of it? Here's the link http://m.me/shapermint
At first I was skeptical to try something I learned about by an ad on Facebook. I've heard too many horror stories of things like this. But something told me Shapermint was going to be different. At first I ordered 1 item. Received it quickly and once I tried it on, I fell in love. So I ordered 2 more items. Then 2 more! Shapermint has everything... comfort & quality all at an affordable price. Don't miss out on your chance.
Date of experience: March 18, 2021
At first I liked the shaper panties because they are made with great quality and are very comfortable, but they do not give me the look I wanted. My belly is accentuated rather than hidden or tightened. I feel like these panties are made for women with longer torsos. I have been trying to return the items but I am having one issue after another. For a company that says they excel in customer service, they are not winning my vote.
Date of experience: June 9, 2020
Try a different style or brand, Nicole. Don't worry, it's free! DM us your order details via this link: http://m.me/shapermint. Our Fit Experts are waiting to help you.
I recently ordered a Shapermint everyday bra and I was skeptical at first. I thought it would be very tight and uncomfortable but it is hands down the beat bra I have ever owned! I feel supported but not restricted, my shoulders and back don't hurt, and half the time I totally forget its on. I will definitely be ordering more. On top of great products, they have the best customer service team. Everyone is super helpful and kind. A truly great experience all around!
Date of experience: February 1, 2021
I have purchased several items - out of the three bras I would have that comfort level is definitely 10, however after wearing it for about a week I am finding the straps are curling. This did not happen on the Bali one, just the regular plain shapermint beige one.
Date of experience: October 8, 2020
Let's check the best option to have this fixed, Norma. Remember, exchanges are on us. Please send us a message here http://m.me/shapermint, so we can better assist you. Thanks!
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Aww. Made our day, Ingrid. Glad you've found your breastfriend! :)