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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I ordered the wrong size and the salesperson was extremely nice. Asked what was wrong so I told her. So she sent me the correct size without any problems.
Date of experience: March 8, 2020
My experience was great and the product is excellent. Got the product in a timely manner and it does hold your stomach in. The product delivery what is promised it would do
Date of experience: August 12, 2020
I ordered the shorts and the it didn't fit as expected so I contacted customer service and they sent me another pair and I didn't have to return the first pair
Date of experience: May 27, 2020
I was delighted with my purchase. The quality was excellent and it was good value for money. Considering the product was sent from overseas I thought the delivery time was good.
Date of experience: July 1, 2019
Each time I receive my order it comes fast. I love that it comes in it's own bad. I order the size I purchase in a regular store and it is a perfect fit.
Date of experience: April 16, 2020
Nothing fit right... not your fault... I have a funky body shape to deal with... I need to quit trying to HIDE my belly fat; I just need to LOSE the belly fat!
Date of experience: February 23, 2020
I love my results... it is amazing!
The moment I placed it knew that I found the best shaper ever!
It created the right amount of pressure in the problem areas... I love it!
Date of experience: March 6, 2020
I purchased an undergarment from Shapermint twice... the first time, the shipping on this item was fast, and the second time the item that I purchased was about the same amount of time.
Date of experience: August 20, 2020
Ordered the wrong size bra. They sent me the correct size and I didn't have to send back the one that was the wrong size. They told me to donate it. Made it very simple. Thank you!
Date of experience: November 2, 2020
No problem, Denise! And thanks for letting us help you get the right size. Remember, we're just a message or email away if you need help okay?
Shapermint does a wonderful job of shaping a figure. It also does a great job of promoting healthy plus sized body image. Lastly, amazing customer service!
Date of experience: October 27, 2019
I ordered xs bra it was little tight but still so comfortable I didn't have to exchange to bigger size. It was so strangely comfortable! Just love it!
Date of experience: July 4, 2020
I ordered a top unit... I wear a extra large shirt and ordered a 3 x and it is so small I am afraid to put it on as I will never be able to get it off
Date of experience: March 3, 2020
Nothing to worry, Robin. Remember, we have a 100% fit guarantee and free exchange. We'll send you a new one for free. Simply send us a DM on Facebook using this link: m.me/Shapermint
Reliable Shapermint product. Order the Shapermint with ease and received in a very timely fashion and was fitting with ease and the look under my clothes was smooth.
Date of experience: July 5, 2019
Camo flattens your blogs so badly that from tummy to blogs you are completely flat. Good for the tummy but not for the boobs. You look completely flat chested
Date of experience: December 24, 2020
Oh, no! It shouldn't work that way, Don. Allow us to take care of this and send you your perfect fit. Slide us a DM through this link: http://m.me/shapermint
The staff at Shapermint are great! The customer is always first! Great customer service!
I love my shapermint items, with great consideration I was sized correctly!
Date of experience: January 10, 2021
Awww.This truly warms our hearts, Suzette and we're sooo happy that we're able to give you an exemplary service. Stay dashing!
I ordered and most of it didn't meet my expectations. I was given replacements and i was awed by the personal caring and completeness to the response to my reply.
Date of experience: October 26, 2020
We're just happy that you let us help you get the right shapewear for you, Andrea! And if you need anything else, remember that we're just an email or message away.
Ordered the wrong size needed a larger size, they took my correct size and told me to give the wrong one away and I received a new, correct size in the mail!
Date of experience: January 31, 2021
This is a comfortable bra. Uniboob but I can deal with that. But it's now hot outside and this is like being wrapped in a heat pad. Gotta get something else now for summer.
Date of experience: June 12, 2020
I love the way it fit my body like no other. It's very comfortable and you can wear it under anything. I love the way it don't roll down when you sit down are bend down are over.
Date of experience: November 21, 2019
I purchased my leggings. Very happy with them. I was supposed to receive free trial but they went to wrong address so I purchased these. I am very happy with them
Date of experience: December 16, 2020
Oh! We guess true love really find its way, Sonia. We're so glad to know you loved them. You may want to join our Brand Ambassador Crew this time. You'd be a great fit! Here's where you can sign up: https://shapermint.com/pages/ambassador
Items take way way way too long to arrive! Understanding that there's a pandemic it's still took so long to arrive that I forgot that I actually placed an order.
Date of experience: October 9, 2020
I was very happy when my Shapermint products arrived quickly.
I am very, very happy with how they fit. Very comfortable. When washed by hand, they dry quickly.
5 stars
Date of experience: July 1, 2019
I order two ideals and only got one. Never heard from anyone about the rest of my order. Never got still haven gotten the rest of my order. Very disappointed
Date of experience: August 23, 2020
Let us see what happened with the rest of your order and check on what we can do to straighten this out, Bonita. To see all our options, mind sending us a chat through this link? Thanks! http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
I see that you already requested a refund, Sheila. Once the items were shipped back to our warehouse, your refund will be processed. If you need more help, we're just a DM away.