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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I tried several times to make a return request online following the instructions, but nothing happened at the end. Received no email as confirmation.
Date of experience: June 1, 2020
I ordered 3 items online, received them in short time! Needed to do exchange gal was more than helpful and made me feel appreciated to be a customer
Date of experience: October 22, 2020
Perfect! That's great to hear, Lynn. Thank you for letting us help you as well. Stay wonderful!
I was skeptical but I am loving all my items and can't wait to order more! Thank you for giving me self esteem back
Date of experience: April 27, 2020
Everything that they claim from hassle free returns and exchanges to their customer service is absolutely true and on point. I highly recommend them
Date of experience: February 11, 2020
Shipped fast fit perfectly! I was very pleased about the shipping. Leggings fit just right. So comfortable that it can be worn all day.
Date of experience: October 29, 2020
Perfect! Thanks for the sweet feedback, Doreen. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Love your products! And your customer services team were lovely helping me to sort out a further order from the UK - thank you very much!
Date of experience: February 22, 2021
Pleasure is ours, Lisa! Can't wait for you to try more items! Stay amazing!
Shapermint is a brand the reunited quality + good price + awesome customer service. I highly recommend and definitely will buy many other items
Date of experience: June 8, 2020
So glad I bought this product makes me feel good about myself which I haven't for a while would recommend to my best friend
Date of experience: October 9, 2019
More than what was expected no roll down a great hold down should have purchased along time ago but now so glad I did
Date of experience: June 11, 2020
Evidently my back fat is to much and it didn't meet my bra. Covering the stomach was great. Maybe I should buy a larger size.
Date of experience: June 18, 2020
You products are wonderful and if I need to exchange an item, it's the most painless process ever. I'll keep going back for more items in the future.
Date of experience: March 2, 2021
Louder! Thanks for sharing this, Nancy. We're so happy that you're living for your orders. Stay awesome!
Worth the wait during these strange times. I feel wonderful in shapermint and I am blown away by how easy it was to exchange for a different size.
Date of experience: August 13, 2020
My order came right on time. I ordered one comfortable bra in the past and I had to get two more they are so amazing.
Date of experience: March 2, 2021
Love the product, it's worth the wait on delivery which takes a bit but I'm in Canada. Fits very comfortably and website is easy to navigate.
Date of experience: November 16, 2020
Oh, yaaas! Glad you loved it, Pamela. You may want to join our Brand Ambassador Crew! Here's the link: https://shapermint.com/pages/ambassador
Love these leggings. The only thing is they're made for taller women. I'm a petite and it would great if they came in petite fit.
Date of experience: November 15, 2020
Let us know if you need help with getting what's going to work best for you, Marian. We have Fit Experts you can always count on! :) Send us a message through this link: http://m.me/shapermint
They do roll down. I am returning them going to buy another at *****love don't buy it!
Emily Gonzalez long island city NY *******
Date of experience: May 9, 2020
Hi, Emily. I totally understand that you just want to return your order. But please know that we offer a 100% fit guarantee. That's a free exchange to a different size, style, or brand. Just send us a DM with your order details so we can get this sorted out.
I ordered a product that really didn't work for me and customer service was wonderful in helping me pick out the perfect fit. It shipped very fast.
Date of experience: December 16, 2020
I am very satisfied with my purchase. They are true to size and really remain in place as stated. I would highly recommend this product.
Date of experience: September 20, 2019
Great product, good customer service. I've bought from this company for awhile now. Do not like the bras at all but I love the underwear.
Date of experience: July 2, 2019
Customer service is great and if you've got a problem with sizing there's always someone there to help you. Returns or refunds are dealt with quickly
Date of experience: January 30, 2021
Bought two bras and shaper high waist panties I love them! Very comfortable and fit well. Does NOT roll down or ride up. Will purchase more.
Date of experience: December 17, 2020
I should have known better than to think any of these products would fit me. But customer service was great about it and refunded me.
Thank you.
Date of experience: March 15, 2021
We won't give up, Aline. The next time that you decide to purchase again, allow us to help find the perfect fit based on your needs. Just DM us anytime here: http://m.me/shapermint
When I purchased the leggings and slipped into them my husband looked at me like I was that young girl he married 48 years ago!
Date of experience: November 20, 2020
Yaaaas! Really love this! Let's keep the love coming, Betty. Sign up to become one of our Brand Ambassodors here: https://shapermint.com/pages/ambassador
Not too difficult to put on; comfortable
To wear, and pretty much, smoothing.
However, for me, there isn't enough
Flattening in my stomach area.
Date of experience: July 9, 2020
Perhaps a different style or brand with higher compression is something that you need, Beverly. Exchange is free! Please provide us with your order details via FB messenger through this link. m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hi, Joyce! We can check on it for you, and process your replacement. Please send us a message through this link with your order number http://m.me/shapermint.