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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 15 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I received the bras within a week which was wonderful. The bras are very comfortable though I am not sure they fit right. The band around the bottom curls up. It is not so inconvenient that I would return them because like I stated above they are very comfy. Was hoping for a little more lift but it's ok that it doesn't. I am an older woman and I know things are not going to fit perfectly. I will enjoy the comfort they bring and perhaps find a push up bra to try.
Date of experience: June 22, 2020
I ordered 3 pairs of leggings and the first warning I got was the shipping was delayed. With my job I know this can be a day or two, but not significantly. Then I got the tracking and saw that they were being shipped from China. Of course, they were blaming it on delays with the shipper and not telling the truth. When they finally arrived 3 1/2 weeks later, they were the cheapest, ugliest leggings I have ever seen
Do not buy from this company in China that's pretending to be American.
Tip for consumers:
Do not order items are cheap and shipped from China.
Products used:
None
Date of experience: August 24, 2022
I'm not happy when a company has no phone number to call for customer service. I have tried for over an hour to return an item because it's the wrong size and it's not happening. I guess I'm stuck with the size XL when I wear a size medium. Will never order from this company again and beware of ordering unless you are positive of size and product
Tip for consumers:
Don’t order from this company unless you will be ok with no refund
Date of experience: October 4, 2021
We’d love to talk to you over the phone, Lori. But phone lines aren’t available right now. Allow us to make things right and get you the perfect fit with our FREE exchanges. Send your order details on the link, so we can best assist. https://m.me/Shapermint?ref=w15260442
Bottom line: file a paypal claim and get your money back.
I ordered almost a month ago. I started contacting them about a week ago because I have received zero updates. They acknowledge the shipping delay but repeatedly refuse to refund. They took my money and are not upholding their end of the transaction. I filed a claim with PayPal and status is pending. May file with the FTC next. This is 100% not okay. *****UPDATE: Paypal refunded me as i expected they would. Shapermint sent my items around the same time. So I ended up with the bra, bra saver, and the full refund. I tried on the bra and it is very soft but I would not wear it because it lacks support. Think of it as a low-support, soft sports bra.
Tip for consumers:
I wish I had read recent reviews before ordering. I relied on FB comments on their ads. That was a mistake.
Products used:
Bra (low support but comfy) and bra saver (useless, unzips in wash, threw it away.)
Date of experience: July 23, 2022
We appreciate you sharing your experience with us, Nola. Hope you can try us again in the future. Just dropped: Comfortable and empowering styles at bargain prices! Items are an on sale up to 70% OFF this National Shapewear Day sale.
I recently purchased a couple of casual T-shirt bra's from shapermint because they guarantee the fit, I got my order and it was one size too small. I chatted with someone at shapermint too make sure I was measuring correctly and I needed one size larger. They were so nice, I bet they had the new size mailed out to me that same day. I received the new one's and Love them! I can sleep in them they are So comfy! This company sure live's up to their promise's and the product is high quality, will order more items soon!
Date of experience: July 31, 2020
The first order I received didn't fit as I thought it would. The customer service rep got back to me right away and also offered some alternative options based on what I was looking for. When the replacement items arrived they were great and just what I needed!
Date of experience: August 3, 2020
I inadvertently ordered a wrong size and contacted them about swapping the unopened, unused item for the right size. It was taken care of in mere minutes and a few days later the correct product was delivered. Simple. Nice to know a company that stands behind its word.
Date of experience: October 14, 2020
Great customer service. I had a sizing issue and it was sorted out so quickly. The item itself is really comfortable to wear and doesn't make you overheat. The back does roll down a tiny bit which is annoying but it's not hard to pull it back up.
Date of experience: May 12, 2020
Comfort and ease. The look and feel of this item is phenomenal. Would highly recommend to my friends and family members. I have already ordered and received two more of the regular panties. Just love your website, looking for more items to date. Thank you so very much!
Date of experience: July 6, 2020
The clingy stuff they show on the waist band that is supposed to grip, does NOTHING! The first time you bend over, sit down, stand up, move, sneeze etc. they roll. Instead of a smooth silhouette, you get a big old roll of fabric right at your waistline.
Date of experience: April 25, 2019
We're sorry to hear that, Mary. You probably need to get a different size. It's best if you get your size based on your actual hip measurement in inches.
Can you please provide me your order number or email address? We'll be happy to send you a replacement right away. Also, what is your hip measurement in inches?
We hope to hear from you soon.
I found the service efficient and the garment fitted perfectly in the size I ordered. The fabric and fit are comfortable, although the "stay up" feature is not quite perfect. Delivery to Australia was a little slower than expected but that all seemed to be from this end.
Date of experience: November 19, 2019
These bras do not fit a full figure person. I have tried the xl and the xxl.
There is no support for full figure. If I had very young perky boobs or fake ones they would work.
Boobs just hand over the band. Please adjust your fit scale.
Date of experience: January 29, 2021
We'll take note of your feedback, Karen. No worries, we offer FREE exchanges so that you can get the fit you desired. Please send us a DM of your order number and email address on this link, and we'll take care of it. http://m.me/shapermint
At first I was skeptical of buying a Shapermint because I go up and down in weight. However, when I first received my Shapermint panties, they were absolutely comfortable and soft. Just like you see the women on the Shapermint commercial(s) trying theirs on, is how it actually fits. Now I ordered the Shapermint body suit. I can't wait until I receive it by mail. In the beginning, I read the size chart, and customer reviews. Afterwards I "had" to order my Shapermint(s)!
Date of experience: June 22, 2020
My shaper is so comfortable and fits perfectly to my body! It isn't hot or uncomfortable, it feels amazing on my body, like it is a piece of me that has been missing my whole life! I cannot believe how much money I have wasted by buying from other places, Shape Wear is the absolute best! Thank you so much!
Date of experience: May 23, 2020
This is the second time I've ordered from Shapermint. The first time, the product didn't fit me so I gave them to my sister. This time, the product fits better but the padding inside is just garbage. I actually removed it because you get a wrinkly look instead of smooth coverage. Otherwise, they're okay so far. The packaging was neat and delivery was relatively quick.
Date of experience: July 31, 2020
Most comfortable bras I've ever worn. The shaper high waist leggings are fantastic, they even make my bad back feel a bit better. The customer service is fantastic. I had ordered the wrong bra size and they immediately sent me replacements and told me to keep the ones I had ordered, in error, so my DD got some new bras. I highly recommend this company!
Date of experience: January 15, 2020
There are two things that bring my response to only 4 stars. The first being the bra must be taken over your head and not hook and eye. The second issue is the form inside the bra is not attached and floats. A couple stitches could have kept it from moving. This apparently will be my project so I can love my bra even more.
Date of experience: February 24, 2020
When you are attending a special event, you want to look and feel beautiful and comfortable. My Shapermint item provided me with that. The compliment s I received gave me much joy. Keep on keeping on.
Date of experience: June 12, 2020
I have tried several times to contact customer service to report that one of the items I ordered and paid for was not received. I am unable to speak with a real person and all I receive are automatic/canned responses that are neither relevant nor helpful in resolving my issue. I simply want someone to either ship to me the missing item that was supposed to be included in my original order or to give me an immediate refund, however I am NEVER able to connect with a person. The company has a great concept, however their customer service is horrible. Based on my experience with not being able to get my issue resolved, I will not purchase anything from this company again.
Date of experience: July 26, 2020
Sorry for the trouble, Lai. Allow us to make it up to you. Please send us your order details so we can send you your missing item. Here's the link: http://m.me/shapermint.
These have to be the most comfortable bras I have ever worn. It almost feels like there is nothing there! I ordered one and tried it on then right away ordered 6 more, that's how much I loved them. I would recommend them to Everyone. Thank you for finally making a bra worth wearing.
Date of experience: June 18, 2020
I saw the ads on the Internet and after reading reviews and seeing the pictures I decided to give it a try, I've always used wired bras and at this point seemed time to try new options. So far very happy with them! They're super comfy and holds the shape of my breast. I still don't know how long they will last after washing but so far I'm really happy with them!
Date of experience: June 16, 2020
Items are well made and really good quality. Customer service is very good. My order took a while because I'm in Canada and it has to go through customs, without me even asking about it i got an email update letting me know my order was delayed due to customs waits and its still on its way.
Date of experience: October 22, 2020
Thank for understanding, Christine. If you need anything else, just send us a DM at http://m.me/shapermint Stay awesome!
Love my new shapermint singlet. Service was fantastic as I was given a refund due to garment arriving late (which was not even the fault of Shapermint). I will definitely be ordering more things from them.
Date of experience: October 19, 2020
Sweet! Thanks for your feedback, Jenny! Can't wait for you to try mooore! Stay awesome!
My order never came although they said they shipped it. Spoke with customer service and sent me my package right away! I have already ordered another one and recommended this to all my friends! Awesome job!
Date of experience: July 2, 2019
Unfortunately this does nothing for me. I purchased a medium/large and it's like wearing long underwear. It is comfortable and stays up all day, however it does not help hide my stomach like others would say.
Date of experience: July 2, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Totally respect your opinion, and we hear your disappointment, Joan. Let's find your perfect match, and DM us here for a FREE exchange. https://m.me/Shapermint?ref=w15260442