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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I love the comfort with the bra, but the boops it's like a unibrow and the cami it's awesome fit. The high waist shorts depend on the size you purchase it won't slide down.
Date of experience: October 20, 2020
I had to go up a size from M to L, and it fits great and is SO comfortable! Washes well too! No dryer, of course.
Date of experience: August 23, 2020
I contacted someone and was told get a return e-mail or some kind of return contact, nothing has happened as yet. That was 2 weeks ago.
Date of experience: May 28, 2020
Sorry you haven't received your return label yet, Laura. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint
Arrived fast, tried them on and instantly fell in love with how they feel. They do hold up and made my outfits looks amazing. Highly recommended.
Date of experience: October 31, 2019
With gaining weight not knowing my exact size their customer service was amazing to work with on an exchange. I feel better in my clothes now!
Date of experience: July 30, 2020
The items came quickly. They were packaged quite nicely. They fit well, stay in place. And it does what it was designed to do. Thank you.
Date of experience: August 2, 2020
Easy site to navigate, plenty of reviews to go by! The product came quickly and works great! Will definitely be using Shapermint again in the future!
Date of experience: June 20, 2020
If I've had to contact shapermint because of whatever problem I'm having they fix it for me every time. It's never been a problem for them.
Date of experience: August 13, 2020
You can wear for hours is very comfortable I work long hours. It also stays put, I have bought 3 of them to share with others
Date of experience: August 13, 2019
I really like them, but they are very difficult to pull up in the back. This makes it difficult pulling up and down when nature calls.
Date of experience: July 2, 2020
A different size or style should get you going, Sue. Exchange is easy and FREE! Send us your order details via this link: http://m.me/shapermint and we'll take care of that. :)
I have loved every product I have bought, contol panties are so comfortable, bras are awesome and the next thing I buy will be some more leggings, they are the best I have tried.
Date of experience: May 2, 2020
I loved the product enough to give the company another go after the disappointing delivery and communication from my first order. I've never received what I originally requested from their site due to supply logistics. They are quick to send you a form email of the changes to your requested order standing by with their guarantee exchange and return policy- But really? Who wants to go through all that for a product that you didn't order in the first place.
The first order was a 2 pk Empetua (blk and beige) Scoop Neck Cami - replaced with black and black… Okay, not too disappointed but I really wanted to get a lighter color especially with how they fit.
Second Order: Same 2pk Empetua (Blk and beige) and additional Everyday Tank blk, and Tank Cami blk.
I recieved that there was a change to my order 3 days after I ordered it- blk tank to blk cami, Ok.
I received another notice that it changed Again- but this time the form was blank and I couldn't see what they replace it with. :(
When I finally received my shipment 16 days later- They were all Brown scoop neck Tanks. - Needless to say, I will be going through their exchange/ return process. Hoping it is not as complicated as their ordering. I would have happily waited Longer for the products that I initially ordered- had a person responded to my email inquiries vs. the bot emails that came across as more dismissive than comforting.
Tip for consumers:
*May want to try to talk to a service representative to make orders to possibly get real time information on supply shortages etc.
Products used:
TBD
Date of experience: June 8, 2022
We understand how frustrating this has been for you, Jennifer. Give us a chance to make things right and enhance your Shapermint experience. Please send us your order details here https://m.me/Shapermint?ref=w15260442. We'll keep our eyes peeled for your message.
Thanks to Shapermint I brought the shaper shorts and panty I love them both they make me look two times smaller my husband love how they make me look.
Date of experience: June 15, 2020
Although the chat component was very frustrating, I did receive excellent customer service when I spoke to someone
Date of experience: January 21, 2021
Fit well comfortable and easy to care for. Print shipping and delivery. Even on the middle of crisis.
Date of experience: May 16, 2020
Still haven't received the product. It's been over 2 weeks. Contacted them and it's supposed to come tomorrow
Date of experience: February 21, 2020
It was delivered on Feb. 8 at your mailbox, Kathy. If you need anything else, we're just a DM away.
I'm totally satisfied with everything about my purchase! The customer service was excellent and the product is great!
Date of experience: May 22, 2020
Excellent service, great quality product and speedy shipping. All products I have purchased never disappoint and uphold expectation.
Date of experience: February 9, 2021
Fantastic site. It's easy to use and I've found the most comfortable bra I've ever owned through it.
Date of experience: February 10, 2021
Thank you for making the adjustment for my initial purchase! Your concern to correct this is deeply appreciated!
Date of experience: May 25, 2020
Very helpful great quality items and always reply to emails will certainly be recommending them to my friends
Date of experience: October 19, 2020
Yasss! That’s awesome, Karen. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Bought two about three months ago and wanted two more because of how comfortable but effective they were!
Date of experience: July 21, 2020
Fantastic product and amazing customer service. They went over and above to ensure I got the right fit
Date of experience: August 24, 2020
Very good customer service and fast delivery. Resolved exchange of product with no hassle. Exchanged product much better
Date of experience: November 28, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Great to hear that you love your order, Magdaline. Just a bit worried about the part where they don't separate enough for you. Let us help you with this, please send us a DM at http://m.me/shapermint for faster assistance. Thanks!