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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 15 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Had to exchange the bras I ordered due to the fact that although they were incredibly comfortable, they did not have enough support. The on line consultant was a great help, the return process was simple, and the turnaround very quick! I received two new bras in a few days. Again, incredible comfortable. Still not quite as much support I need for the girls but I kept them for when I am home or when I am dressed casually (sweatshirts) and support is not as important. Thank you!
Date of experience: August 18, 2020
My experience with Shapermint has been very satisfactory. Terrific return policy. My only complaint with the product is the band around the bra is a little tight, and therefore rolls up, which makes it even tighter. I don't know if that means I need a larger size or that I am just pudgy in that area.
Date of experience: April 20, 2020
Sadly I wanted to like these leggings based on all the social media coverage. I've lost a lot of weight and work out all the time and most size large pants fit me well. But these I could barely pull up and they were so tight and uncomfortable. I'd return them but I've already taken the tags off and washed them. So I guess I'll take them to Goodwill. Sign me disappointed l.
Date of experience: March 5, 2021
Initially, there was a significant delay of many weeks in the delivery of my first pair of Shapermint leggings. I finally contacted Shapermint by phone to ask about where my leggings were in the shipment process. I was told they could not figure that out, so would send me a new pair right away. I received these within several days, but they were slightly small for me. When I completed a satisfaction survey and said this, Shapermint reached out to me by email and said they were sending me yet another pair in the larger size and did not need me to return the first pair. The upbeat, positive attitude of Shapermint staff is appreciated and the leggings are so versatile in the many ways they can be worn. They look good with a "dress up" top or with a t-shirt and go well with any kind of shoes. I have already recommended these leggings to some of my friends!
Date of experience: January 14, 2021
Well I tried them on it was ok until I need the little girls room had trouble getting them down and then up again there just not doing it for me, I didn't look any different either and I'm only a 14 in size. Not putting them on anymore sorry.
Date of experience: August 20, 2020
Sorry to hear about this, Shirly. We offer free exchange, and we can help you get the right fit. Please send us a DM at http://m.me/shapermint.
Not all of the tank top bras fit the same. Make sure you read the descriptions carefully and I would suggest to ask questions before buying. And even if you do order the wrong size, They have a great customer service team and returns/exchange policy. I would recommend this store.
Date of experience: January 4, 2021
I love the way that the Shapermint Wear feel on my body! It's not restricting and definitely doesn't roll and make you have to keep adjusting it! It smooths out all of the unsightly lumps and bumps! Shapermint Wear makes me feel beautiful at she 64! I'm a happy camper!
Date of experience: November 13, 2020
Oh, yaaaas! You have just made our team happy, Veronica! You're a perfect Brand Ambassador that we're looking for! If you're interested, we'd be pleased if you sign up here: https://shapermint.com/pages/ambassador
First one I ordered was really comfortable. Doesn't look good and it rides up but still comfortable. With no discomfort. I can wear it all day So I ordered 2 more from the booklet that came with my bra. They did not fit. I use the extra hook and eye piece that came with it. Still tight and a bit small on my breasts. OK to wear for short periods of time. Disappointed with those
Date of experience: January 22, 2021
Fret not, Isobel! Let's have it exchanged to a different size, style or brand for free! Send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.
I've never experienced such customer service as with Shapermint. I bought u detested from Hanes and tried a pair on and the size is sized wrong-very big. I was told to return at my expense to exchange them. I'd rather just throw them away. Shapermint before the virus sent a prepaid label for exchange at their expense and since the virus, they just send the proper size and tell you to donate or keep. Amazing!
Date of experience: September 15, 2020
I'm 73.6 years old, have had a medium large bust since I was 16. The struggle to find a comfortable bra is an old story. When I tried Shapermint I admit I was skeptical. After returning the first one because it was too small, I found that it is indeed comfortable. Sort of like an exercise bra, but better, not so tight. I just ordered my second one in beige. You have a new devotee.
Date of experience: December 10, 2020
Hooray! Soo happy that your search for your perfect match ended with us, Sue! Glad that you loved your shaper bra! Join our Brand Ambassador Program and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador.
Better than I expected. Still don't know why I have to put it on sitting down. Because its a top not bottoms. And is much easier for me to pull over my head. Lol trust me hips don't go in tops lol. I love it fits beautifully! I'll have to order 2 more..
Date of experience: August 12, 2020
I've had a challenge finding the right size bra with Shapermint. They have been so helpful with sending me different styles and sizes to find a good match for me at no extra changer. Their customer service is wonderful and prompt. They are happy to help and want to see their customers satisfied.
Date of experience: April 23, 2020
I really like my short's shaper, it's not too tight, doesn't have metal inserts. The craftsmanship is better than most and it's not too tight, covering and decreasing ones body flaws. It provides smoothness under the clothes, giving the body the appearance of perfection. The idea to design it where the top of the item sticks to one's skin is brilliant. This feature keeps the top in place at all times.
I recommend one knows their true size or it will be uncomfortable.
Date of experience: June 18, 2020
I returned my originally order for a bigger size & the exchange was flawless! I never had a company be so nice & understanding about returning a product! Then my exchange came back in less than 7 days! I will continue ordering from here because of the pricing and the AMAZING customer service!
Date of experience: July 8, 2019
I purposefully asked ahead of time about the packaging being discreet and they assured me it would be. Then of course when it came to my office my boss brought it to me in a big pink envelope with the word Shapermint in big letters. I was so embarassed! I contacted the company & they said all they could do was give me 10% off on my next order. What next order? I'll never order from them again! I'm so mad!
Tip for consumers:
Watch out for bright pink packaging with Shapermint printed in large letters!
Products used:
Shapewear tank top
Date of experience: September 7, 2021
Oh, no! Really sorry to hear about this, Alissa. We'll surely pass it along to our team, and we'll make sure that this won't happen again. Hope you can still give us another shot next time. We're just a message away if you need further assistance. Here's our FB messenger link: http://m.me/shapermint.
I am very pleased with the price point but it's not enough protection to the product as expected. I have ordered several different items with the same results. When you order the product for supporters just make sure you get a smaller size than usual and it will work better for you.
Thanks,
Date of experience: August 29, 2020
We can help you get a free exchange to something that offers firmer compression, Evelyn. DM us here: http://m.me/shapermint
I had been so unhappy with store bought expensive bras. Found some other online bras which are comfortable but not as supportive. Thought I would try Shapermint and really happy that I did! Normally I would get a Large but usually found them to be snug so I purchased XL. Little did I know they include with each bra an extender! No other company that I am aware of, does that! Since I purchased the XL I don't need the extender but truly happy with the comfort all around. Great support without the tightness underneath. Very satisfied with my new bras!
Date of experience: July 28, 2020
Of course the people you use on your web site all seem to look so much trimmer. I didn't find that to be true for me. It doesn't make that much difference. I really don't usually order clothing on line, and I remember why now. If giving my opinion to my friends it would be difficult, this product is not an item to order on line.
Date of experience: June 4, 2020
Recently ordered a bra that didn't fit right and got the right size finally! And kept the wrong one to give away. I didn't even know I was wearing anything. Nothing too tight under my arms. No miserable hook and eye making my back itch. Nothing uncomfortable anywhere. One thing that comes to mind... is there a discount for quantity purchase?
Date of experience: November 26, 2020
Thanks for sharing your wonderful experience with us, Mary! Keep spreading the love! By the way, we don't have special discounts on bulk order but no worries, our prices on the website now are already in their sale prices where you can get as mush as 80% discount and you can even get exclusive promos when you order.
Shopping easy but as other reviews noted they had size problem. I need next size up than I ordered. Fortunately, my daughter fit it in perfectly, so I gave all I ordered to her and reordered. Hopefully these will be better for me. I have larger bust and have been looking for something that would be comfortable and had no hooks.
Date of experience: September 17, 2020
I placed my order 12 days ago. I've not gotten an email stating my order has shipped or anything. When I check the app. It shows the order but no movement. If you try to contact them you get a bot responding. At this point, I will be filing a complaint with BBB. This company should be ashamed of themselves. At this point I just want a refund.
Tip for consumers:
Shop with a more reputable company
Date of experience: July 21, 2022
We understand why you'd be worried, Tina. Let's look into your order and track your package. Send us your order details here https://m.me/Shapermint?ref=w15260378. Talk soon!
My first bra was not what I expected and didn't work too great for me. After speaking with a representative I was told which product works be right for me. They sent it without extra cost to me. The new bra is fantastic!
Date of experience: October 18, 2020
Perfect! Thanks for letting us fix this for you, Rachel. Take a picture and send it to us to help us spread the love. You can get a chance to be featured or posted on our Social Media pages. Stay awesome!
My order was processed extremely quickly and I received outstanding customer service. I had a request and they went above and beyond to satisfy it. Literally. The product is great, it works as described and it's super comfortable. Five stars all the way!
Date of experience: July 3, 2019
I love all my shapermint purchases. Everything fits well— I'm a short curvy gurl. The bras are supportive with the wide elastic. My favorites are the ones with cup padding that stays in place. I don't like having to fix the pads each time I put it on. The panties are comfortable, too, and my tummy is flatter.
Date of experience: August 11, 2020
The bras are not as advertised nor true to size. They are a step up from an uncomfortable sports bra. I would have said dissatisfied if not for customer service getting back to me with an offer to replace the ill-fitting bra at no charge. Even at that, I don't think I will be purchasing in the future
Date of experience: September 22, 2020
We can still turn your experience around, Debra. Please reach us out using this link and we have fit expert there to help you out. http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Worry no more, Sarah! Our 100% fit guarantee got you covered. Please send us a DM here: http://m.me/shapermint so we can make it up to you.