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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 17 days
Very comfortable. It is soft on the skin and there is an extension that is very useful tailoring its size to my needs.
Date of experience: March 6, 2021
Wrong size, exchanged. Then I was sent wrong color. Waiting for phone call. Hopefully I'll get the correct size and color this time.
Date of experience: November 21, 2019
Sorry about that, Gayle. We can take care of that for you. Would you mind sending us a private message with your order details, so we can check the status of the exchange? We hope to hear from you soon.
I am really appreciate your help and understanding. Help me to find the right one body suit. I would recommend to my friends.
Date of experience: July 1, 2019
Could not place my each time I put my card info in tried to complete my order it did not go through. Frustrating
Date of experience: August 5, 2020
That's a bummer, Alberta. Please send us a message at http://m.me/shapermint, so we can help you out. Thanks!
No problem with exchanging and very happy with my products. They fit well, smooth my shape and are comfortable to wear all day.
Date of experience: September 1, 2019
Very disappointing. The shorts were difficult to put on and uncomfortable to wear. Not figure flattering at all! The tanks fit very well.
Date of experience: July 5, 2019
We're sorry to hear about the shorts, Jameela. You probably need a larger size, it's best if you get your size based on your actual hip or waist measurement in inches. Please send us a private message with your order details through our facebook page and we'll have someone help you figure out the correct size for you and send a replacement right away.
I ordered one for my mom, she loved it so I ordered her 3 more. She is very happy how comfortable they are
Date of experience: December 17, 2020
My original order was not what I wanted. I called to make a return and reorder. The service was pleasant, quick and easy.
Date of experience: July 12, 2020
My main thing is that I got an xl/xxl size and when I put it on it was a bit snug for the size. I would buy again but go for the next larger size.
Date of experience: March 9, 2021
I love Shapermint. I ordered the wrong size and you guys sent me a new one in my right size. The shipping was fast and easy.
Date of experience: July 10, 2019
I bought my bra it came in and didn't fit all I had to do was print out and file for an exchange. Put bra in mail that's it.
Date of experience: May 16, 2020
Fit ok, but doesn't smooth off areas they say it will, but did not roll down. Next one will be the longer leg one I will try that one.
Date of experience: September 25, 2019
Thanks for sharing your feedback, and we're sorry if the compression did not work as expected, Faye. Please know that we are here to help you out. Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
That's not my name, keep track of the orders, get people's names that matches the orders, and then the reviews can go to the right person.
Date of experience: April 1, 2021
Oh, dear! We're so sorry we got that wrong. Let us help you track the most updated order status. Please DM us with your order details, so we can better assist you. Here's the link. http://m.me/shapermint
The ordering process was simple and the return policy comforting. The products are very comfortable. And no gouge marks at the end of a long day.
Date of experience: July 22, 2020
The website was easy to navigate and the products arrived on time. I really enjoy the shake wear too. Very comfortable and gets the job done.
Date of experience: February 23, 2020
The first bra they sent was too small so getting the right size was really easy just a quick text and another one was being sent
Date of experience: March 26, 2020
I want to send them back, but having difficulty doing so. I put all necessary info 2 days ago, but didn't see a way to send.
Date of experience: June 28, 2019
Hello there, Karen. You may submit your return or exchange request through this link: https://returns-exchanges.shapermint.com/#/
Your correct order number is SM1745799. If you still need further assistance, please let us know.
I am sold on only buying these bras. The most comfortable bra ever. I would love it if they came in different colors.
I have all colors in bras.
Date of experience: September 12, 2020
Woohoo! You got us dancing the happy dance, Teresa! We can't thank you enough for spreading the love! Hey, wanna be our next Brand Ambassador? Go to the link to learn more: shpmint.com/ambassador.
I ordered a wrong size bra & the sales lady sent me another bra in my correct size. That's what I call super Great & Wonderful!
Date of experience: December 6, 2020
You are great and wonderful too, Barbara! Let's have you signed up to become one of our Brand Ambassadors. You'd be a great fit! Here's the link: https://shapermint.com/pages/ambassador
The shapermint items I have are great they are comfortable they make you feel fantastic and sexy holds you in so that you actually look good.
Date of experience: August 1, 2019
LOVE my new bra... I can get it on and off with ease - wear it all day and really don't even know I have one on!
Date of experience: February 22, 2021
The products are actually better than described. Shapers work very well and I look forward to ordering more as they are very well worth the cost.
Date of experience: August 26, 2020
Perfect! Thanks for the feedback, Sonya. Take a picture and send it to us to help us spread the love. You can get a chance to be featured or posted on our Social Media page. You can also join the Brand Ambassador program we have through this link: https://shapermint.com/pages/ambassador
What is your phone number i need to talk to some one about exchange or return? Your company is the hardest to get any customer help!
Date of experience: April 29, 2019
We're sorry, Rosemary. We don't have an active phone line yet, we're still in the process of securing one. It should be ready anytime soon.
Regarding return or exchange, you may submit your request here: https://returns-exchanges.shapermint.com/#/
If you need further assistance, you may send us a private message through our facebook page.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Aww. This is music to our ears, Maria! Can't wait for you to try more! :)