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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I was disappointed about the material as nylon really doesn't breath so will be good in the cold but not indoors. Glad I live in Canada?
The bras ball up under my breasts so are not comfortable for all day wear. I do like the wide straps and the wider sides.
Date of experience: November 18, 2020
Comfortable and light. I expected perfection due to the great advertising, but as usual the straps fall down.
Will buy more when they have a designed a bra with adjustable straps that can also be worn crossed at the back so they cant fall down.
Date of experience: September 12, 2020
Hi Karen! Mind if we take a look on your size to see what we can offer you as an exchange? It could be that the size is a tad big on you. Just get in touch with us using this link. Thanks! http://m.me/shapermint
Lovely dresses with versatile design. Perfect sizing as described. Delivery was good. Even returns are straightforward I bought quite a few by now and I loved it. I recommend shein to my friends and they also loved it.
Date of experience: August 4, 2020
My only issue is that the straps are too long so every bra I buy I need to cut these and adjust. It would be better if they came with adjustable straps to avoid doing this. Two of my friends have also purchased these bras on my recommendation although I also have needed to adjust their straps. This is why I have given 4 stars rather than 5.
Date of experience: January 31, 2020
I bought this for my mother that wanted one. She loved it. According to her it stays on with no slipping. It's comfortable to wear in long periods of time. She likes the way she looks when she wears it. Would definitely buy another one.
Date of experience: June 10, 2020
I really like everything I have bought from Shapermint. I have 10 plus items including the panties, shorts, leggings and bras. This company is great to work with, fast shipping, offer great deals to keep you coming back.
Date of experience: February 8, 2020
I find this bra to be very comfortable, without need for adjustments throughout the day. I find it keeps everything in place, but does still show the lump under the band on the sides (my extra back fat).
Date of experience: November 30, 2020
Glad that you loved it, Cathy. But we're worried about the lump under the band that still appears. Don't worry, we're here to sort things out. Just slide us a DM through this link. http://m.me/shapermint Thanks!
The order placement was very easy, Shapermint bra's are amazing it feels as if you don't have a bra on so very comfortable, I will never wear another brand. Shipment time turn around was fast as well.! Thank you Shapermint.! I highly recommend these bra's.!
Date of experience: December 2, 2020
The products that I purchased are real nice - they do the trick of making your body look smoother under clothing. And I love the soft plastic bags that each product comes in too. Great for storing them in.
Date of experience: September 25, 2020
Happy you like it, Cindy! Thanks for your feedback! Keep safe!
Very disappointed in this garment. It's false advertisement. The band is supposed to stop the garment from rolling. I purchased 2 of these and both pairs roll. Will not buy anything from this site again. Waste of money.
Date of experience: June 17, 2020
So sorry to hear about your experience, Cheryl. Let us help you find your perfect match! DM us your order details via this link: http://m.me/shapermint so we can take care of it.
Shapermint has fantastic customer service. I bought two different types of leggings, both in the same size. When I got them I noticed the one size didn't fit as it was too small, but the other fit just right. They were great with getting me the size I needed hassle free!
Date of experience: March 20, 2021
Easy to use website and the product came quickly. Pants fit well and are very comfy and they do smooth my lumps out, especially when wearing trousers. I'm quite petite, but quite squishy after being pregnant. Still a little lumpy under the top when wearing the pants, but better than without.
Date of experience: March 20, 2020
I've never had the pleasure of dealing with a company who clearly makes customer service a priority. Everyone I've dealt with so far has been exceptional. The product is amazing and will definitely reorder.
Date of experience: December 5, 2019
I contacted Shapermint regarding a purchase I made and the customer service was great despite the chat dropping multiple times. They were able to exchange the product size for me since I was having issues doing it myself.
Date of experience: February 22, 2021
We're glad to be of help, Alejandra. :) We can't wait for you to try more items! Keep slayin'.
The staff are amazing and my shopping experience certainly, could not have been better. I found however the bra did not give me enough support to wear all day at work. OK for at home. The band kept rolling so I had to keep adjusting. Love the fabric, but needs adjustable straps and firmer sides for support. Have been looking for a wireless bra for a while, unfortunately this is not the one for me :(
Date of experience: January 8, 2021
We hear you and we are so happy that you find our service exemplary. Just stay in touch if you need anything from us, okay? Stay awesome!
I sincerely appreciate having such a personable experience with Shapermint! I will be telling family and friends to seek out their product line and be confident of quality customer services. That is difficult to seek in our world today of extreme-competitive mail order services :)
Date of experience: July 7, 2019
I've made quite a few Shapermint purchases in the last year and I have found the quality to be top notch, with the products performing just as advertised. But in this day and age, quality alone is not enough! I also have nothing but praise for their wonderful customer service. Easy, fast and friendly with no questions asked. They have made a customer for life in me :)
Date of experience: January 15, 2021
I had never bought from this site before, so unfortunately the suit I bought was just a bit too small. Very quick reply to my query about returns. Replacement order was done quickly. I am still waiting on the replacement. Very courteous and rapid service.
Date of experience: August 30, 2020
Great support from both bras, especially the sport bra. First sport bra that had support and was very comfortable. Will purchase colors in the near future. Just one question. Is there a bra with great support, plus separation? I sometimes get a rash between the girls. Your input would be helpful.
Date of experience: January 25, 2021
This recommended product did not fit my body type. Rides up the butt. Rolls down the torso. Customer service was horrible. Wanted me to pay the shipping to return the item I already paid 2 day express shipping to wait almost two weeks for it to show up. Do not recommend.
Date of experience: May 14, 2020
Hi, Melissa. Sorry, you feel that way. No worries, we're here to help you get the right shapewear. Exchanges are free. Just send us a message through this link http://m.me/shapermint.
While I was disappointed when my order didn't fit the Pro Fitter was incredible. She was personable, ready to help me. Sending a return label and encouraging me to try a different size. Assuring me if that didn't work a refund would be cheerfully issued. Great company ethics!
Date of experience: May 22, 2020
I feel like I mY have bought everything in the catalog! I love everything! They have a no hassle exchange / refund policy! Due to this it helped me buy more items even if the sizing was off. I will continue to purchase Shapermint for many years to come!
Date of experience: May 30, 2020
I can truly say that I am in love, not only do I look like I dropped bunch of weight but they fit perfectly and are comfortable. I absolutely recommend it. Regardless of what you're doing at work, while working out. They stay in place at all time...
Date of experience: January 31, 2020
Ordered 2 items and received 6. This cost me $169.00. I had not planned for that. Sent multiple emails addressing this problem and no one would listen. I keep getting emails asking for me to tell them how I liked the product and that I can exchange if they didn't fit right. No refund offered. This has actually hurt me financially. I would recommend to stay away from ordering from this company.
Date of experience: February 8, 2020
Here's a screenshot of your order, Kristi: http://prntscr.com/r1vxqv. This is why it's really important to check the quantity before checking out. Anyway, we can definitely refund the extra five shaper, you just need to send them back to us. Send us a DM on Facebook, and one of our fit experts will assist you with our return process. Hope to hear from you soon.
I ordered a size that was too small and needed to exchange for a larger size. Customer service answered my email within hours. Within 24 hours a positive resolution had been reached. Other online businesses could take a page from their book on how customer service should run.
Date of experience: March 15, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We want to make you satisfied with your order, and want to help you get a FREE exchange for the right fit, Mary. Please send us a DM here: http://m.me/shapermint