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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 17 days
The boyshorts just do not fit. The only thing that has been great is the high waisted panty. The material has a different feel and feels. Great on.
Date of experience: April 10, 2020
Bought 1 Shapermint aAgqper Shortd & when I bought it & fit, SHAPERMINT PERFECTCustomer Svc Dedicated & I Absolutely LVED THAT & For sure WOILDNT GIVE ME A HARD YOMR FOR NOTHING Give me a shard Tome, daaw It fifnt fit, & were
Date of experience: March 16, 2020
The absolute BEST leggings I've ever owned. They're super comfortable and they stay in place ALL DAY! I will be a shapermint buyer for life.
Date of experience: February 7, 2020
I totally agree with the other comments about reading reviews before purchasing from this business. I wish I had done that before buying. I ordered five bras and two cami tops. When my purchase was submitted it did not take off the correct amount of the discount that was offered. So then came the "chat" with a person who could not do the basic math to obtain the correct percentage of a discount. She was somewhat challenging with me. I told her that I wanted to just cancel the order if the discount offered was not going to be honored. She replied that the items were already being prepared for shipment. After much "chatting" she finally credited my purchase for the correct amount of the discount. She told me that I could use the higher discount I received on a future order. I told her that I did not even want the current order so why would I order again. But she insisted that the items were already preparing for shipment. Ironically I received an email a few days later that the items "preparing for shipment" were delayed which makes me question why my order couldn't have been cancelled in the first place as I had requested. I received my items. The size 3x camis might fit a 100 lb person... definitely not me! I could have suffocated in that cami if I had left it on for one minute. The 3 X bras are not true to size, have too much padding for a larger breasted person, are flattening, bands roll up, and are not comfortable. I tried to convince myself that they would become comfortable, tried one on for about 15 minutes and couldn't stand that it was digging into my back, I could feel the hooks, and band rolling up even while I was just sitting down. So back they are going minus the $ 4+ that they charge for a return fee. I think it's terrible for any company to charge a return fee if they want to keep your business in the future. Overall, a bad experience and I will not order from this company again.
Tip for consumers:
Don't do it!
Products used:
NONE!
Date of experience: August 26, 2022
Totally understand the frustration, and this is not the experience that we wanted you to have, Linda. We hope you can still give us a chance in sorting this out for you. DM us here. https://m.me/Shapermint?ref=w15260442
I was Soooo Excited to receive my New SHAPERMINT Bra ‼ The first time I purchased the wrong size, I contacted customer service, and they were GREAT, about shipping me another bra, in the correct size.
I but my new bra on, and it was a PERFECT FIT, however after wearing it for thirty minutes or so, I felt something pop, went to the restroom at work to see what was going on. I removed my shirt, and my New SHAPERMINT bra had broke, literally the hooks on the bra had come out. I was at work, so I had to figure out some way to fix it, at least until I could get home. I tried the other row of hooks, the bra was way to big, went back to the restroom, moved it to the last row of hooks, it was so tight that I couldn't deal with it. I ended up having to get my coworker to go back to the restroom with me to help me figure out what I could do at this point I had been away from my desk for 45 minutes. My coworker found a safety pin, used it until I got home. I threw it in the Trash! Very UPSET, DISAPPOINTED, and ANGRY!
Date of experience: January 30, 2021
Oh, my. We're sorry for what happened, Tiffaney. We don't want to leave you empty-handed. Our great customer service will be with you all the way. Send us a DM on this link and we'll surely make everything right. http://m.me/shapermint
I ordered a cami in 3xl and I got a small. Previously I ordered two cami's and they sent me the wrong sizee
Date of experience: November 29, 2020
Leave it to us, Lorena. We’re here to help. Can you message us at http://m.me/shapermint, so we can take care of your FREE exchange for the right fit?
I love my shaper pants they pull everything in and feel so light and amazing to wear.
Date of experience: September 24, 2020
Yes! We're happy to know that you like it, Sharon! We're excited for you to try more! :)
Wonderful fit and comfortable. Really glad your company sends an extender for the width of the Bra.
Date of experience: October 7, 2020
Glad you find them comfortable to wear, Anina. Should you need help, please send us a message here http://m.me/shapermint. Stay awesome!
I have been looking for a bra that didn't dig into my underarms. These bras do that.
Date of experience: December 18, 2020
We love this, Vickie. Thanks for sharing your wonderful feedback. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
Silky soft on my skin. My previous bras have been cotton knit. This feels so much better.
Date of experience: September 7, 2020
Yay! That’s great to hear, Evy. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
Tried them on and was very pleased with the fit. I was able to move around freely.
Date of experience: December 21, 2020
Love to hear this, Nancy. Thanks for sharing your feedback! Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
At first I loved these leggings but after one wash they have come away at the gusset.
Date of experience: February 10, 2021
Hearing this doesn't sit well with us, Jill. Allow us to make things right. Send us a DM on this link http://m.me/shapermint with your order details.
I'm a plus size women and I love these products.
So very comfortable and worth the money.
Date of experience: January 12, 2021
I'm gonna order more just as soon as I can and would recommend them to any one
Date of experience: May 22, 2020
Now I have five, three black and two beige! Gosh! I can't write that much! Fifty characters?!
Date of experience: March 5, 2020
They are very courteous, quick and professional. I had to exchange and it was a fast process!
Date of experience: October 19, 2020
Glad to have helped you, Stephanie! Should you need anything, you know where to find us. Stay amazing!
Feels very comfortable, builds my confidence when I go out, friends tell me how lovely I look
Date of experience: April 24, 2020
The hose are sturdy and will last awhile. I love the way they feel on my legs.
Date of experience: October 20, 2020
Thanks for your lovely feedback too, Phyllis. You can help us spread the love by becoming the next Brand Ambassador. You can learn more here: shpmint.com/ambassador
Stay awesome!
I am a very satisfied customer! Doing an exchange was so easy I could not believe it.
Date of experience: March 5, 2020
It was as described in the ad very comfortable and gave the necessary body support where needed
Date of experience: July 25, 2020
Thank you so much, I love this product, have purchased again and will continue to do so
Date of experience: December 26, 2020
Thank you for sharing and what a timing! We are actually looking for some ambassadors and I see you are perfect fit to represent our brand, Janice. To see the nitty-gritty and perks that comes with being an ambassador, you may check this link. https://shapermint.com/pages/ambassador
Shipped fast, great customer service! I had to contact and the girls are so friendly and caring!
Date of experience: February 9, 2020
The material is very comfortable but my gut was not suck in enough. It look the same.
Date of experience: March 9, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We can have your boyshorts exchanged, Lori, no problem! Just send a message to us thru our Facebook page so we can do that. Here's the link http://m.me/shapermint