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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
They reach out to you to make sure you are completely satisfied. Instead of ordering and then nothing. They want to make sure that you got the shipment and love it. So far I ordered the belly sucker and even with a nap it stayed in place and was comfortable. Next I just ordered a bra. I normally only order from Victoria secret due to my large bust for support so I'm eager to see how it fits, covers and supports me.
Date of experience: July 12, 2020
Shapermint cared more about my satisfaction then I did! How unusual is that? They made sure I found the best bras for me and made returns simple and easy. And exchanges easy.
I'm super pleased with the customer service. It's the best I've had on any online store.
Date of experience: March 8, 2021
Been trying different brands of wireless bras over the past year, year and a half and had never been conquered so far. Now done with shapermint. So happy. It has it all. And tried in the hot French summer of my living area: you don't sweat:)
Deal made!
Date of experience: July 19, 2020
Upon receiving my 2 bras I tried them on and yes they are extremely comfortable, but I felt I needed a size smaller as there wasn't enough lift and it kept riding up. I emailed company and they said I bought sale product that all sales are final. So now I have 2 bras that do not fit. Had it not been for this I would buy more product as it was very comfortable.
Tip for consumers:
Make sure it’s returnable
Products used:
Truekind shaper bra
Date of experience: December 23, 2021
The bras I ordered arrived very quickly, but the size was way too small at the band for me even when I used the extender, which was included. After contacting the company, they immediately sent out a larger size, and it's very comfortable to wear all day long!
Date of experience: January 31, 2021
I didn't like any of the products I ordered. They are made from fabric that will not breathe and I can't even imagine how terrible it would feel after a few hours. I returned the items and was charged a $4.95 return fee! When I was ordering I made sure I would be able to return easily if I was unhappy with my order. Based on the website and their "easy returns" I felt confident that I could. There is nothing on their return page that mentions the fee. If I had known there would be a return fee I would not have ordered from them.
Tip for consumers:
Know that there is a fee to return anything- $4.95.
Products used:
I kept one tank.
Date of experience: February 3, 2022
We feel bad that you experienced this, Carrie. The fee is waived if you'd opt for an exchange. You may see our policy here: https://help.shapermint.com/hc/en-us/categories/360000369573-Exchanges-Returns. Hope you can try us again in the future. We'd love to enhance your Shapermint experience.
I never had a packing slip when my order arrived. No way to get a real response it's all automated. If you don't have your packing slip you do not have an order number and there is no way to get it. I am going to the credit card company to file a complaint. This is a total rip off when you can not return or exchange unless you have an order number and there is no way to get it from the company!
Tip for consumers:
It may help someone else from buying from them.
Products used:
None they do not fit and I do not like the quality
Date of experience: May 4, 2022
This isn't how we want to leave you, Rebecca. We're eager to get this sorted out. Please send us your order details here https://m.me/Shapermint?ref=w15260442 so we can better assist.
I've been hesitant to buy this. So many companies say they work for bigger busts and they just don't. Based on my measurements I got a large. It fits well for the bust. I'm a bit smaller around the rib cage and this is where I always run into trouble. For the most part the bra fits me and stays in place. I immediately had to go to the tightest hook to keep from riding up in the back. I hesitate to go to a medium since the cups fit me so well. I just wish the band had a little bit more structure to keep from riding up from the weight of my bust. Honestly, this is my issue with all bras and this one is the most comfortable so I'm overall very happy!
Date of experience: March 19, 2021
That's awesome, Erin. Your happiness is contagious, and we'd love to continuously put a smile on your face. Shapermint is a marketplace and there are tons of styles from the top brands that you may exchange the item with. Exchange is FREE. DM us with your order details here: http://m.me/shapermint
Very happy with Shapermint's satisfaction guarantee policy. When the first bra I ordered was too small around, they replaced it with another larger size. It's nice that the bra with hooks has an extender tab included. I would still advise people to go up a size. I like the wide straps. However, I am having a slight problem with the bottom of the bra which extends down a bit so as not to cut in under the cups, but I seem to have a problem with that strip rolling up. That is the case with both the hook and slip-on bras. Other than that, they are very comfortable, as far as bras go.
Date of experience: March 2, 2021
We just love how thorough you are with your feedback, Diane! We'll let the team know about this and see you again on your next purchase! Thanks!
Product arrived quickly - friendly reusable packaging! The product lived up to all my expectations - it was exactly as advertised. I had ordered the wrong size originally, but exchanges were simple, and the customer service was so helpful! When the replacements came, they fit perfectly and were SO comfortable. I highly recommend both the product and the experience of shopping at Shapermint.
Date of experience: August 1, 2020
I like the bra I got for the most part. The back doesn't ride up at all which is great The straps definitely stay put. I never think about them. The only thing I would change would be either a more substantial band on the lower front, or some kind of strips on the band to keep it from rolling up.
Date of experience: March 14, 2021
Thanks for sharing your experience, Patricia. We'd love to make sure you get 100% satisfaction. Exchange is FREE. Probably a different style will work better. DM us now with your order details. Here's the link. http://m.me/shapermint
Things you come across on social media don't always have the promise of quality, but their new ad, had me at least daring enough to try it out. Prices were reasonable, shipping was fast, and then, when one of the products didn't fit, the exchange process was above and beyond anything I expected. I now have some great shapewear that works and didn't cost me a fortune. If I need something else, shapermint will absolutely be my first stop.
Date of experience: September 13, 2020
Oh wow! We're blown away by this review, Enna! We can't thank you enough. We'd love you to be our next Brand Ambassador! Join us through this link, gorgeous: shpmint.com/ambassador.
Never ordered before. Decided to try the Emperua high waist leggings for support during exercise sessions. Got them within a few days and they were terrific. Now waiting for my second order to arrive.
Date of experience: July 3, 2020
I've bought 2 pairs and will probably buy another soon. I wear them daily for everything from the office to yoga. I'm a 50ish year old woman, and this product makes me feel youthful and sexy. Thank you so much!
Date of experience: November 12, 2020
This company goes beyond any other. Excellent leggings & camis. Will try more items. One didn't fit as well, was able to seamlessly exchange for ones that fit 100%. Love Shapermint! Wish every company would follow suit. Great job!
Date of experience: November 19, 2020
Glad you love it, Di! Wanna go and try to be one of our Ambassadors? For we can see a great deal in you. To know more about what we're talking about, you can check this link. https://shapermint.com/pages/ambassador
Just received my high top brief. So disappointing. Did nothing but cover me. Didn't take anything in or smooth anything out. Don't waste your money. Order#SM*******-TR
Products used:
High rise brief
Date of experience: July 2, 2023
Definitely not the experience we wanted for you, Betty. Don't worry, we won't leave you hanging. Send us your order details via DM 🔗https://m.me/shapermint. Talk soon!
Exquisitely-simple shopping experience + excellent deal on what I consider perfect everyday shapewear (this lightweight bodysuit w/ convenient open gusset provides cool, comfortable, smoothing, medium support). Size guide was accurate & item fit well, but even so, because of Shapermint's generous, no-limit "keep trying till you find the perfect fit" return policy, I had no worries there (to my great relief!). Last but not least, my purchase arrived quickly & securely packaged. I'm a very satisfied customer!
Date of experience: September 15, 2020
Yaaas! Made our day, Suzzette! You sure are a great fit as one of our Brand Ambassadors! Join us by clicking on this link: shpmint.com/ambassador. ;)
I've worn my share of "girdles" & body shapers over the years, but the Shapermint far exceeded anything I've experienced over the years. Not only does it "do the job" it's comfortable! Imagine something this light and comfortable being effective, unheard of with women undergarments.
This assessment also includes the bras. I'd just given up finding a bra that gave me needed support and was comfortable, without underwires and all "that stuff" that's put in the cups for some ungodly reason. I can't believe I'm again wearing a bra all day without praying for an event to be over so I could take it off.
I do and will continue to recommend these garments to all my friends and acquaintances. I'm an old girl and vain is not part of my conversation when it comes to personal comfort, so I'll be spreading the word at every opportunity presenting itself.
Date of experience: September 9, 2019
Didn't like the 3bras I ordered, almost impossible to return! Company Just wanting sizing or exchange. I gave up trying! The hooks in back are on some kind of plastic ridge around lower side very uncomfortable!
Date of experience: November 19, 2019
So sorry to hear that you weren't happy with your purchase, Marcia. Please know that we are here to help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Ok. No product will make you thin'. Ive tried three different shapers. The boy shorts ride up The empetua fits nicely. The longer shorts' are great for cold days under a dress EXCEPT it takes an act of congress to get them up and down. Don't wait til last minute to use toilet! Customer service is great - when you're buying. And my oh my do they have great marketing! Lotsa hype. The quality was not good. Crotch ripped. No. Im not interested in trying to replace. Have read what others say. I would say these are par with other shapers I have tried. Everything has pros and cons. Just a matter of where you want to spend your money. I made this choice, but I will not be buying another Shapermint.
Tip for consumers:
Try one. Then decide.
Products used:
Empetua
Empetua long short
Date of experience: November 24, 2019
We're sorry to hear about that, Hodgepodge I. Thank you and we appreciate your honest feedback, we hope there is something we can do to make it up to you. Let us know if there is anything else we can help you. We're still hoping to see you again soon.
Very happy with my empetur panties. In my last order I requested another brand and found they were too tight so I've sent them back requesting replacements. Now I'm looking forward to receiving them. Thank you. Rhonda
Date of experience: November 26, 2019
I do recommend product... doesn't roll and does what it claims. The website not so much. My single order of one item became two orders somehow with multiple items. Took three chats with customer service to fix. Last girl wouldn't give up trying to convince me to buy all. Exhausting.
Date of experience: March 13, 2020
I love the high waisted shorts, they are comfortable and don't ride up my leg or the waist doesn't fold over like other brands I've tried. Will definitely continue to order these. The shaper bras run a little big but next time I'll try a smaller size. Overall a great purchase.
Date of experience: October 7, 2020
Hearing that you had great experience is the best thing we could hope for, Carmen. You can also be our next Brand Ambassador. Click this link to learn more, shpmint.com/ambassador
Good customer service but still no delivery. I recently spoke to customer service and got a refund on my last order of 495. She shipped out another pair of gray size 2X leggings. They have not arrived. That's what happened with my first shipment as well. I'm wondering what address is on file for me. I don't know what else could be going wrong.
Dawn Saunders
1200 N. 5th St. Apartment G2
Sterling, CO 80*******756
Date of experience: February 11, 2021
We'd love to dig into your order, Dawn. Please send us a DM on this link http://m.me/shapermint with your order details.
Uncomfortable fit, it was 3 sizes bigger than I needed yet it fit extra small. Submitted online request for refund. No response just several emails to to buy more products. Tried calling customer service, unable to reach live person. Wish I would have read the reviews prior to pursuing my items. It's possible this company is based in a third world country because it's impossible to to reach anyone. I strongly suggest other stick with Wal-Mart or Amazon. At least you will get streamline customer service. My order #SM******* ad proof of purchase.
Date of experience: August 5, 2022
Hello, Latresa. We'd be happy to assist you in getting the right fit and size. Kindly message us here: https://m.me/Shapermint?ref=w15260442 with your order number and the email address associated with the purchase so we can assist you better. Exchanges are FREE of charge 60 days within the date of purchase.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry that the size you got didn't give you the lift and support you were looking for, Crystal. We totally understand the frustration and we're with you on this. We'd love to help you further and check the best option to sort this out. Drop us a message with your order details here https://m.me/Shapermint?ref=w15979346 and we'll take care of everything from there.