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    Shapermint

Shapermint

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Overview

Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    334
  • Value
    324
  • Shipping
    348
  • Returns
    224
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 66.7%
Positive
40
Neutral
3
Negative
17
View ratings trends
141
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How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
See positive reviews
Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
See critical reviews

Reviews (7,342)

Rating

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Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user ginah344
California
1 review
0 helpful votes
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February 17th, 2022

I bought an item from this company and so called joined the membership program I have tried to reach out to them to pl stop my membership several times and am unable to reach a real person. The time I contacted a so. Called ai they are never able to sing an account with my email address I keep getting flooded with ads for and are not able to find an account yet my bank statement is being billed monthly.

Products used:
Camisole

Service
Value
Shipping
Quality

Date of experience: February 17, 2022

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry for the hardship in canceling your Shapermint Club subscription, Gina. Allow us to take care of this and cancel it right away. Simply drop us your e-mail address here https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there

Thumbnail of user kelynd1
Kansas
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

Reviewed my first purchase, and because I wasn't 100% satisfied, this wonderful company immediately reached out to make it right. The second was perfect for me! You just don't find great customer service like this anymore!

Date of experience: January 18, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

The pleasure is ours, Kelyn. We're just a DM away if you need help, pretty! http://m.me/shapermint :)

Thumbnail of user debbiep310
New York
1 review
0 helpful votes
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May 30th, 2020
Verified purchase

It was very easy to order and I really like the quality of the products. Some after receiving were not quite my style but still the products themselves were very well made. Had to return some items for larger sizes and/or a refund but this company is very easy to work with. Will definitely buy again.

Date of experience: May 30, 2020

Thumbnail of user milainel
Illinois
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I've been in the market for wireless and comfy bras to wear. I am big busted and it's always such a hassle to find a comfortable bra that has support.
This is the answer to my prayers! Love love this bra! I have one in every color. Pls make more colors would be my only request.

Date of experience: November 23, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Your wish is our command, Milaine. Definitely added on our to-do list! You know, you'd be a perfect addition to our Brand Ambassador Crew! Sign up here: https://shapermint.com/pages/ambassador

Thumbnail of user rcp2
Georgia
1 review
1 helpful vote
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August 23rd, 2019
Verified purchase

I purchased an XL product and it was too large so when I tried to exchange it for a smaller size, they told me to keep the XL and the L would be on it's way. Shipping is fast and the product is just as described. Comfortable but does a great job of shaping my curves.

Date of experience: August 23, 2019

Thumbnail of user mindyh10
Canada
2 reviews
2 helpful votes
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February 10th, 2021
Verified purchase

First off, MEASURE! These bras are not sized like other brands. Follow their measuring and sizing directions and you will be surprised.
Find the one that's right for you. I had a proiblem with straps slipping but I finally found the one that fits, doesn't slip and I live in it!
Wash it by hand or machine, hang to dry then go. Amazing comfort!

Date of experience: February 10, 2021

Thumbnail of user danielah29
Canada
1 review
0 helpful votes
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May 21st, 2020
Verified purchase

Needed something to wear under a formal dress, the shapewear I ordered did the trick smoothing out any lumps and bumps. And because it has a lace finishing looks pretty on. Service was excellent as well. One satisfied customer here.

Date of experience: May 21, 2020

Thumbnail of user margriets
Canada
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

I expected the bra to be comfortable and supportive. It was very comfortable, but I could have purchased a fruit of the loom bra for the same lack of support. Adjustable straps would have helped. I didn't expect to be given a bra extender to fit my band size. That was a disappointment as well, and I feel the lack of support was affected but that. It reminded me of sport shoe companies that would take men's shoes and "shrink 'em and pink 'em" rather than engineer the shoe to fit a woman's foot. I feel that the same happened here. Instead of actually designating the bra for a larger woman, adding the bra extender did not address the difference I size and shape.

Products used:
Bras

Value
Shipping
Quality

Date of experience: February 13, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're sorry to hear about your experience, Margriet. Allow us to make it up to you. Send us your order details here: http://m.me/shapermint

Thumbnail of user jenniferp1105
Minnesota
2 reviews
0 helpful votes
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December 27th, 2020
Verified purchase

Everything actually works for me with their size small camis (and I'm an xs-s standard sizes needed, so they likely run slightly on the small side for others reference). Customer service was great about answering my questions before purchase and I've got a few more now for a good ability to use them more often.

Date of experience: December 27, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for vouching for us, Jennifer. Anyways, would you consider to be one of our ambassadors? Here is the link to check to know more. https://shapermint.com/pages/ambassador

Thumbnail of user natalinem1
Michigan
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

Bras were delivered quickly. Fit perfectly with no spillover a good lift without feeling tight. The only preference I would ask is for shoulder straps to be thinner so a cami can be worn. I'm really happy with my purchase.

Date of experience: February 13, 2021

Thumbnail of user sadiem17
Tennessee
1 review
0 helpful votes
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July 20th, 2020
Verified purchase

The reason I give them Five stars is because they are constantly having sales, which means you can get the product for amazing prices. Their bras are extremely comfortable: do not ride/roll up, dont dig into skin, dont lose their shape after a few washes, and hold the laddies upright (no sag look). In addition, their customer service and top notch, and the absolute best to work with. If I were to nit-pick about anything, it would be that (only for the slip on standard bras, in nude) the inner pads/cups are see-through from the outside lining, which is only a personal aesthetic observation, that cannot be detected through clothing.

Date of experience: July 20, 2020

Thumbnail of user cherylw476
Texas
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

The products are top quality but whenever I have an issue Customer Service responds and reacts immediately and they always keep you informed and will follow up with you to make sure that you are satisfied. That's something very hard to come by nowadays. I will continue to purchase from them and refer friends and family!

Date of experience: May 27, 2020

Thumbnail of user kymberleyp3
Canada
2 reviews
0 helpful votes
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January 17th, 2021
Verified purchase

These days the postal services are slower - COVID + online shopping - and when I got my order the pants were too big. They just didn't work for me. Shapermint immediately responded with a solution. Shipped that day. Hopefully these pants fit! But the service is appreciated.

Date of experience: January 17, 2021

Thumbnail of user sheilal175
Washington
1 review
0 helpful votes
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November 9th, 2020
Verified purchase

Overall I'm very pleased. With weight gain gradually over the past year I had been slow to bite the bullet and buy a new set of bras. I tried a few other brands previously and had serious sizing issues, they'd either be way too small or way too large aand I never found the right size. My Shapermint bras fit perfectly my first order because I found the sizing guide to be useful. I took one star off because the two bras I have do ride up a bit. They're described to "stay in place" (and they really are comfortable while still keeping my breast shape normal, as opposed to saggy) but if I move around enough the band will roll up and it can become uncomfortable enough that you'll catch be tugging at my bra through my t-shirt. But, truly, these are the only bras I've found that are very comfortably and shapely. Will order again.

Date of experience: November 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're happy to hear that you find your new bras comfortable to wear, Sheila. Worried about it rolling up though, 'cause they shouldn't Don't worry, we have a 100% fit guarantee and free exchange within 60 days. Just send us a DM at http://m.me/shapermint and we'll help you right away. Thanks!

Thumbnail of user kirstenh76
District of Columbia
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

Shapermint is my go to for all the things that keep my curves just where I want them! They have never let me down. Whether it's was my Son's wedding and that blue beaded dress I wore! My husband couldn't stop smiling! To the Picnic where Grandma here, had to keep up with a very active 5 year old granddaughter and her friends! There are never any surprises and even though I'm 61, I'm always ready for what each day brings, and I feel as good as I did when I was chasing 4 kids under 10 and was 35! From bras, to shaper panties, super stylish leggings and more! Thanks Shapermint!

Date of experience: March 5, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

This just makes our hearts sing, Kirsten! Thank you for sharing this, and we look forward to your next purchase. Stay dashing!

Thumbnail of user barbarac1248
Arkansas
1 review
1 helpful vote
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August 4th, 2020
Verified purchase

I have purchased similar items that claim to smooth and nothing rolls. Only to be greatly disappointed(always two sizes too small). Not this time... I decided to wear a clingy dress with leggings. I opened the shapermint packaging preparing for the "battle of the fluff" to be confined by small "fluff constricting attire."

I was more than surprised! I chose to wear the high waisted shorts. They slid easily over the fluff! No huffing and puffing, no contortionist bending... As other reviewers recommended, I placed the waist band under my "over the shoulder boulder holder." No rolling down. I pulled up my leggings. The shorts hems did not roll up nor did the roll up when walking.

I am seriously impressed with these and will order again in multiple colors!

Date of experience: August 4, 2020

Thumbnail of user wrethas
Texas
2 reviews
0 helpful votes
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October 5th, 2019
Verified purchase

I never have to worry about how my shape wear from Shapermint will fit, my first order was not the right size for me, once I contacted them, they immediately sent out a full replacement of everything, no questions asked, completely free.

My latest order, the high wasted shaper shorts work great for me, comfortable, smoothing, no panty lines(!), they don't roll up or down.

I ordered these from Amazon, I'm so glad Shapermint is now on Amazon and on Prime!

Service
Value
Shipping
Returns
Quality

Date of experience: October 5, 2019

Thumbnail of user toniac13
New York
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I love this shapewear, nothing like other items that claim to do the same. These undies actually let me breathe, and doesn't squeeze the life out of you, while smoothing out your waistline for a sleeker, more slender look! I just bought 2 more!

Date of experience: July 5, 2019

Thumbnail of user kristenm456
Ohio
1 review
0 helpful votes
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August 26th, 2021

The comfort claims are 100% true. This is probably the first bra I've owned that I don't need to remove as soon as I get home.
As for support, compared to other bras without an underwire I'd say it's above average. It does create a uni-boob effect--there is no separation of the breasts. The lift isn't great either, so if you're big-breasted and want the girls up, you really just need an underwire. I had hoped this would replace my collection of underwire bras, but alas, wishful thinking!
I will order more of them though, because I don't need to be super perky all the time but I sure like being this comfortable.

Service
Value
Shipping
Quality

Date of experience: August 26, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're happy to hear you liked how comfortable the bras are, Kristen. Please know that we also offer exchanges for FREE in case you want to try a different style that might work better for you. You can send us a message here https://m.me/Shapermint?ref=w15260442. We'll process it for you.

Thumbnail of user dacey
Indiana
1 review
0 helpful votes
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September 3rd, 2020
Verified purchase

Shapermint customer service is nice, but the garments I tried didn't fit me well. That I can explain with being petite size and Shapermint doesn't carry petit sized shapewear. So sad about not finding my perfect fit.

Date of experience: September 3, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Don't feel sad as we are here to help, Dace. Message us here http://m.me/shapermint with your order details, so we can help find the right fit for you. No worries, exchanges are on us!

Thumbnail of user rachelc659
Missouri
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

I ordered the Empetua leggings they are amazing! They feel better than I could ever imagine. Being older I wanted a bit more support. They offered both support and comfort. In addition I ordered an incorrect size and the return process was very simple and easy. Exchange came timely as well. Thank you for making ordering, the fitting, and total process so easy!

Tip for consumers:
The fitting chart was spot on.

Products used:
All products

Service
Value
Shipping
Returns
Quality

Date of experience: February 23, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We got you and we really appreciate this, Rachel. Rock on, girl and see you on your next purchase.

Thumbnail of user michelen109
Ohio
1 review
21 helpful votes
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December 7th, 2020
Verified purchase

I went against my better judgement and purchased this wireless bra thinking it would be "ok"to wear around the house after work. That was a mistake, the bra is marketed toward everyone but should be marketed to women who have a c cup or less. There is no support whatsoever ever, and the cups neither support nor separate.
This makes your chest into a sagging, bouncy uniboob. I'm so disappointed and will not recommend this product nor will I purchase from shapermint again.
Always go with your gut instinct.

Date of experience: December 7, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry to hear this, Michele. Allow us to find the right bra for you and exchange it for free. Send us a message on this link http://m.me/shapermint with your order details.

Thumbnail of user denisew357
Colorado
1 review
2 helpful votes
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June 17th, 2020
Verified purchase

My new Shapermint shaper gives me the boost of confidence I need when wearing knit dresses or tops. It firms without cinching too tightly--I can still breathe and move comfortably. I originally ordered an XL based on my weight/height (5'6" and 180 lbs) but found it to be too long in the torso. When I used the online chat feature to inquire about an exchange, the company sent me the next size down and asked that I donate the original one to a women's shelter. Shipping was super fast, too. Now THAT's customer service! Great product, great company--I'll be a return customer!

Date of experience: June 17, 2020

Thumbnail of user lindah1437
GB
1 review
0 helpful votes
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March 31st, 2020
Verified purchase

All of my items are fairly fast as we do live in remote Highland village. They're all beautifully made and do what we women want - but these are the only shapewear ive bought that comfy so thank you to your. Company's R&D Department.

Date of experience: March 31, 2020

Thumbnail of user evelynd103
Utah
1 review
0 helpful votes
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June 2nd, 2020
Verified purchase

Well made, soft, and easy to wear, and best of all, it really, truly stays in place.

Shipping was fast and each product comes in an individual, reusable ziploc style bag that you can use for storage.

Date of experience: June 2, 2020

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From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

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