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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Service was great and shipping was fast. The camisole fits well and doesn't ride up. But it does crush my bust. I am abnormally large busted so I'm sure it works well for a normal sized woman. The material is good... thick but very stretchy. It seems to wash well. I place in a mesh bag to wash and then hang to dry.
Date of experience: January 15, 2021
Please don't buy from this company. Bought 3 bras, order form says that they are return/exchangeable. A month goes by before I receive the bras. NOW company says they are on final sale and I cannot return or exchange. But they weren't on final sale when I bought them. Complete rip off. Company's customer service is automated and it took me 8 mins to get a person and 11 more for that person to look up the order. Looks like the company is based in Uraguay, not the USA, although their text claims to be"shipped from the USA". Also, they absolutely bombard you with emails and texts after your purchase. I mean literally many times a day. Seriously, stay away from this company, it's terrible.
Tip for consumers:
Go elsewhere immediately!
Products used:
Cannot use any of the 3 bras that I bought, the straps are not adjustable and way too short for my shoulders.
Date of experience: December 21, 2021
Sorry that the stretchable straps and their length didn't work the way you expected, Andrea. Allow us to turn things around and we'd love to shape a better experience for you. Can you please drop your order details here https://m.me/Shapermint?ref=w15979346? We'll sort the rest from there. Chat soon!
I was pretty skeptical to start with but was amazed at how much they do actually work - and stay up! Ended up getting a smaller size as the first ones were a little too big, and the customer service couldn't be faulted. Actually lots of other companies could learn from these guys!
Date of experience: February 6, 2020
This "cami" I ordered was actually a breast binder. No contouring or shaping, just flattening. Was charged $7 shipping which I wanted refunded along with cost of this rag. Plus I do not want to pay $7 return shipping for this 2 cent garment. Nobody answers their customer service phone, and you just have bots to deal with. No follow up after 3 days. Had to go through credit card company for resolution. The customer service is just as inferior as their products. Don't waste your time with these crooks. Plenty of sites with primo stuff for FREE shipping BOTH ways.
Date of experience: April 11, 2022
This isn't how we want to leave you, Grace. We'd love to dig into your order and see what we can do to shape a better experience. Please drop your order details here https://m.me/Shapermint?ref=w15260442 so we can get started.
I bought myself two pairs of the shorts the ones that go from rite under your bra line down to mid thigh and they are great! They smooth everything out just as advertised. I think I may have to go up a size though cuz I found it was rolling down a bit at the top( not much) super comfy though and great prices too. I lived them so much after I got my first order and tried it out I ordered myself another product that I am now waiting to arrive... Thankyou shapermint! I actually feel comfortable wearing fitting clothing again! You guys made that possible!
Date of experience: November 11, 2020
Looooove that you loved them, Trish. Although, we want you to be 100% satisfied with it. Send us a message with your order details through this link: http://m.me/shapermint. We'll have it exchanged to what's going to work best for you. It's on us! We'll be waiting, pretty!
This is my 2nd purchase from Shapermint. I am MORE than satisfied! The panties fit super firm in all the right places. The bra I just received, I cannot say enough about how well it fits and it's pretty too. Thanks again!
Date of experience: February 18, 2020
No Rolling down - no unreasonable tightness... the boy cut does roll at the thigh but it's not uncomfortable. The bra fits perfectly. I will be buying the high rise panty and other garments to try as well. LOVE IT... will you soon have something for my arms?
Date of experience: February 14, 2020
It fits perfect! I like that the faja definitely does NOT roll down. That's important because I hate being somewhere trying to fix it in public. I've ordered a few more items, but have not tried them yet. They always have great promos! That always helps during these times! Thank you
Date of experience: July 7, 2020
I placed an order early September, there was a delay but I received my orders except the free capris. I ordered extra items just to get it for free. I'm a cancer patient and did multiple surgeries I needed the support from the high waisted items while healing. Back and forth messages and until now November is almost over still on back order but I kept receiving an email and text that its on sale. Someone is lying! I bought so much items in this company and would like to purchase more but with this situation, I don't think I would take the chance again. I'm a very patient person but I'm loosing ng patience with them. Products are great but the service is terrible. Good luck getting your orders!
Date of experience: November 22, 2022
Diane, your customer service rep, couldn't tell me when my order would arrive. It's been sitting in their warehouse for a week and she kept saying that it would be 1 - 2 weeks unless there is a delay. How am I supposed to know if they are delayed and how much of a delay are we talking? She refused to answer. They keep running in circles when asked about shipping. I won't buy from them again. I can't review the actual item because it's in their warehouse! Horrible company with bad customer service!
Tip for consumers:
Just don't shop there.
Products used:
I can't use them because they won't ship it.
Date of experience: October 27, 2022
We know waiting is never fun, Andrea. DM us, and we'll keep you posted. https://m.me/Shapermint?ref=w15260378
Stephanie answered my first question about shaper shorts but didn't really help me when I asked about the full body suit I had purchased. It would have been more helpful if she'd actually checked my order history to see which garment I was asking about, rather than sending me a link to those with gussets.
Date of experience: July 2, 2019
We totally agree, Sharon. We have continuous training to all of our associate on how to properly assist our customers. We'll make sure it won't happen again. If you still needs further assistance, don't hesitate to let us know. Have a great day and stay awesome!
My experience overall was good. Due to Covid my package took a little longer then normal but that's understandable. I've now how an opportunity to wear one of the bras I ordered and I'm very happy with it. It's so comfortable and I'm glad that I bought it. I hope some day there will be a distribution centre in Canada so I can save money on the exchange rate.
Date of experience: January 26, 2021
Thanks for your detailed and honest feedback, Melanie! This is definitely noted. We can't wait for you to try more items! You made us happy! :)
I saw an AD and navigated the website easily to locate the items I was interested in. I talked with a fit expert on line and selected the size that I thought would work. Unfortunately, the size bra selected did not fit properly and the replacement style was out of stock, so I was refunded my money. I did purchase a high waist brief which appears to be the correct size though I have not worn under clothing yet.
Date of experience: May 13, 2020
I bought some to cover my tummy area and to smooth down my sides. It's not too hard to put on and stays in place surprisingly well! My only complaint is that the compression areas are too short for my liking, and the way it hugs my stomach then stops at my hips make them jut out. Also I wish they flattened my tummy; there's always a bump that peeks through, and I'm using their smallest size and am 150 pounds, 5'4. I feel like wearing two to finally actually get that last bit flattened.
Date of experience: September 16, 2019
We do appreciate your feedback, Kaitlyn. We do have other brands and styles that offers medium to high compression. We'd love to help on how you can get the best shapewear for you! You can send us a Facebook message or email us at hello@shapermint.com with your order details.
I received a product that had been previously worn by someone else I emailed customer service within 24 hours they emailed me back and had me a new one on the way and told me to dispose of the other one or do what I wanted with it super fast friendly very happy!
Date of experience: November 23, 2020
Phew! Glad we were able to turn things around, Donna. Thanks! We just always aim to always deliver an excellent and friendly service. Hope you're liking your shapewear!
I absolutely love my product! I did have a problem with what I had ordered (I ordered the wrong size). I contacted customer service and they were so very friendly and easy to talk to. I can't wait to order more! These things feel amazing on and makes me look less fluffy lol
Date of experience: September 11, 2019
I've never found a bra and leggings so comfortable in my life! Such great undergarments. Customer service is so nice and always willing to help. I've never ordered products from a better company. I will always go back to Shapermint! I've also told a lot of friends about Shapermint as well! Thank you!
Date of experience: December 24, 2020
WOW! That's a lot of stars, Sherida! Let's keep the love coming! Sign up to become one of our Brand Ambassadors! Here's the link: https://shapermint.com/pages/ambassador
I have bought a few elastic bras without wires, but all the others weren't comfortable or supportive enough. This one is! I was also pleased to see that my deep v neck tops don't have a bit of this bra showing!
Date of experience: April 28, 2020
I received an email to get $20 off my next order and that it would be subtracted at check out. No code was given. It was not showing on the receipt so I contacted the online customer service. They were very helpful although a bit time consuming and I am to receive my credit on my credit card sometime later. My question is why couldn't this have been corrected- adjusted right then and there?
Date of experience: October 30, 2020
Got your back on that, Terry. Please send us a DM at http://m.me/shapermint so we can fix this for you right away. Thanks!
The customer service alone is what makes me love this company so much, and then adding to my appreciation is how amazing their product is. They really value the customer and our happiness, they go above and beyond to make sure we're satisfied. Love the product, just be cautious with your sizing, I didn't think the chart would be so accurate so I went up a size, but they helped me fix up the situation!
Date of experience: May 4, 2020
I will never order from this company again, based on shipping alone. Their process on tracking is horrible. My shipment has not been updated in the past 7 days. Their chatbot is useless. There are far too many other options where you can receive your order in a timely fashion, to waist time on this. When checking out it says 4-8 business days. This is a lie. Oh
Date of experience: August 24, 2022
Really sorry for your disappointment, Lauren. We know waiting is never fun. Don’t worry, we’ll be more than happy to check your order’s status. DM us here: https://m.me/Shapermint?ref=w15260378
Shapermint Customer Service is the worst! Dispicable! All I'm getting is auto text messages asking me how can we help? I explain to them they sent me wrong size and I need them to send me the correct size. For two weeks straight we go back and forth with auto text stating that they are receiving a freaking BLANK PAGE! Rip off company! Stay away! Especially if you get the wrong order. Their shapers are ok. Feels good on, but roll down a little.
Date of experience: May 8, 2019
We're really sorry to hear that, Darlene. That's not the kind of service we want you to experience. Please allow us to make it up to you, tell us your order number and the size you want to get as a replacement and we will process it as soon as we receive your reply.
We hope to hear from you soon.
Though I really like the leggings, I've had two different experiences with holes in the crouch area. One we're not even worn yet & I noticed as I was putting the leggings on then, the second while I was at work & had to go the whole day knowing there was a hole in my leggings. Makes me doubt buying anymore. Sad because I do like the high waist.
Date of experience: August 7, 2020
I liked my first shapermint so much I bought a second. Waited for a like 40% off sale, they happen like all the time. It makes me a smoother shape, which I imagine is the purpose... I've never owned another shaper.
Date of experience: July 6, 2019
I needed some support wear for after my tummy tuck, Took a chance and ordered some (even though i live in the UK) delivery was quicker than i expected, All i can say is Shapermint where have you been all my life?. Very happy with my purchase:-) will be ordering more as i reach my target weight.
Date of experience: July 2, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Glad you like it, Sherri! We're just concerned about it giving you an uncomfortable feeling in your busts. Let's have it exchanged to a different size or style! Send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.