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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
So happy with my products, such high quality and the customer service is awesome. I recommend Shapermint highly they really look after their customers. I'll continue to buy my shapewear from Shapermint in the future.
Date of experience: May 3, 2020
I loved my recent experience with Shapermint. My email sale price didn't match the website sale price but their Customer Service easily took care of it and honored their email. Then the sale lacy bodysuit arrived and it is beautiful, fits perfectly and looks amazing! Though your product is reasonably priced, it's still usually out of our budget. So, to be able to buy such a gorgeous piece at such a great value is so exciting for me! Thank you! Very Sincerely, Karen
Date of experience: May 21, 2020
I made this purchase due to an upcoming vacation. I paid for fast shipping and kept waiting for my shipping / tracking info. It never came so I tried to contact customer service thought Facebook, submitting a note from their website and by sending an email. Tried all of these avenues and each time I got a canned response promising that would contact me soon. Never happened. I leave for my trip in 3 days and have not heard a thing. If I knew anything about this I would NEVER have purchased these. I've now wasted precious time, money and energy on this company and I am extremely unhappy. Might I add I am on a FB community with over 2k gals who know that I've placed this order and waiting to hear my thoughts on the product. Not great advertisement Shapermint. :(
Date of experience: December 19, 2018
Fab experience. Great website. The three Camis i got were excellent quality and really comfortable to wear. Plus they are pretty good at not rolling up!
However be aware that if you are ordering from the UK you still need to pay additional import tax and postage handling.
We need a UK site! These are fantastic products!
Date of experience: January 17, 2021
The leggings fit but I'm not sure if you could call them "shape wear" as they don't hold my stomach in. They are VERY high waisted which is nice and also have a rubbery like band inside to keep from rolling down. I am petite in height so they were a tad bit long but not too long, the high waist was an issue with my short height. Overall I gave them a four bc of the size
Date of experience: February 6, 2021
Let's go with a different brand that offers firmer compression, Jill. It's on us! Please send us a DM with your order details so we can work on your free exchange. Here's where: http://m.me/shapermint.
I found your website to have issues. One major issue is not being able to see the total before you hit payment! I accidentally ordered two bras and only wanted one because I hit the back button to check my total!
The good news is that when I called, the associate was able to fix my problem immediately! The response time was slow in coming, yet very helpful! Now that I have my bra, I truly love it!
Date of experience: March 2, 2020
I had to exchange a bra because I ordered the wrong one. I had some issues with arranging the transaction. The person I spoke to in chat seemed to have a challenge understanding what I wanted. They finally sent me an email that gave me a choice of refunding the purchase for a considerable amount less than what I paid for it or receiving a credit. I selected the latter as I wanted to order the correct bra. Another issue not related to this transaction is your policy of only taking one discount per order. In other words, if an item is on sale I cannot also use a 20% off coupon. Most stores will honor all discounts appropriate to the order. That's a bad policy and could be a deal breaker for some.
Date of experience: December 20, 2020
My order of 2 bras took a month to get to me. The straps of the bras were too thick and my tops didn't fully cover the straps. I wanted to return them for a refund and was given the run around for THREE weeks until the 60 day return policy ran out. Buyer beware!
Date of experience: June 9, 2022
Completely understand how you might be feeling, Katherine. We'd love to see what we can do to shape a better experience. Send us your order details here: https://m.me/Shapermint?ref=w15260442. We'll get this sorted out.
These new ones are really nice, the new detail on side of leg is cute, more dressy. I unfortunately blew it, thought I was buying these leggings, but CURVEE leggings came... so not good on me, I don't even understand the style. Makes bulges appear round hips. Awful... can't return. Live & learn.
Date of experience: March 12, 2021
I had an issue with one of the products. They reacted promptly with best customer service EVER!
A lot of companies are promising free exchange or return, but if you have a problem they usually try to avoid it. Not Shapermin! I never experienced such amazing customer care. A++++
Date of experience: January 25, 2021
I like my empetua bra. 1 out of 3 times that I go to the website to order another, the site does not work -- it won't accept the order. It will be this way for at least several hours. And they don't admit to it --- they say to try clearing your cache and browing history, which doesn't work. This exact same problem has happened to me more than once. It is clearly an ongoing website issue. Very frustrating that this online business can't keep its website working.
Date of experience: August 20, 2019
Hi there, S. M. We're so sorry to hear about this and thank you for bringing this to our attention. We will definitely look into this. Please message us on our Facebook page and we'll assist you further. Thank you.
I bought bras which don't fit, you can't get a human on the phone and to add to that, they signed me up for the shaper mint Club that I did not authorize for 4.99 a month which they are talking out of my credit card each month just beware!
Date of experience: August 1, 2022
So sorry to hear this, Janet. The Shapermint Club Membership gives you amazing perks and benefits. Allow us to assist and get this sorted out. Send us your order details here http://m.me/shapermint.
Okay, so... I am very busty and work long hours in healthcare. I didn't think I would ever find a bra that could hang with me. Until I found Shapermint. Every aspect of my experience was above and beyond the call of duty. They stand behind their no hassle returns and will help you every step of the way if you require assistance. I will recommend them to every woman I know and care about. No more migraines from bras that were uncomfortable, no more back fat bulging, no more worrying about my tiggers! Thank you Shapermint! You have a customer for life!
Date of experience: September 7, 2020
Wow! Music to our ears, Crystal! We very much appreciate your feedback, thank you. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
Purchased Truekind comfort wireless bra and had to get two more. Great quality, good price, fast shipping. Love the fit but worried about the straps not being adjustable cause I have rounded shoulders. Found if I pull the back down some it helps with the straps. The bra gives me a nice figure in a shirt.
Date of experience: August 17, 2020
I recently bought three wire free shaper bras from Shapermint because I wanted something comfortable, but more supportive than the sports bras I've been wearing while social distancing at home. I like them so much that I bought six more. I've retired all my "pre-Covid" bras in favor of these very comfortable ones. As other reviewers have said, I almost forget I have a bra on. I am a large woman in my senior years and I appreciate finding something that looks fine under my clothes and is painless to wear.
Date of experience: March 8, 2021
It was amazing. Beginning with website design which is simple and easy to navigate. Ordering, delivery and customer service is just incredible. They will work with you until you find your true fit/size. The items I ordered feel like a hug and not like a shaper. The quality is very good and compared to others it doesn't slip. Keep in my that this will shape your body not make you look like a size 0 when wearing it. So as long as you have real expectations anyone will be happy with the products. My new love Empetua shaper shorts and Bali bra concealing and smoothing.
Date of experience: August 21, 2020
The underwear was nice and fit fine though not much support. But, I was disappointed that the crotch wasn't cotton and most women wearing such panties will do so all day. This type of underwater leads to frequent urinary tract infections. This is ok underwear for a few hours every few days. It's not daily underwear.
Date of experience: April 16, 2020
Called to report that an additional bra that i did not want or order showed as a purchase/charge on my invoice.
I got a refund for that error almost immediately. The girl was pleasant and courteous and proved to be very efficient. It was a simple fix
for what I thought might be a hassle. Very satisfied with customer service.
Date of experience: January 25, 2021
Five stars for outstanding customer service. I was going to give a four star because my purchase was a no go. Nice but not what I was looking for. That being said I will probably shop again and I've recommended the site to others.
Date of experience: July 30, 2020
The high waist did stay in place with out rolling in the leggings. The underwear fit well but they tend to roll at the back... so perhaps I should have gone up a size to prevent that... but otherwise comfortable with good tummy control
Date of experience: December 14, 2020
We got your back, Randi. Allow us to process an exchange and make it up to you. Please slide us your order details on this link: http://m.me/shapermint
How they manage and ship orders is ridiculous. I was supposed to get free shipping with a codes but did not. I had my credit card charged but they never shipped the product. Using their online help and trying to talk to a live person is impossible.
Date of experience: January 15, 2020
Hey there, Pamela. We just refunded the Bundle Truekind Daily Comfort Wirefree Shaper Bra together with the shipping fee today. You should receive it back to your account within 5-10 business days. If you need anything else, you may send us a DM on Facebook.
My products are too small and don't fit, but I can't get in touch with a human to help me return them. I get the same computer responses over and over. At this point, I just want my money back, but I doubt that will ever happen.
Date of experience: June 11, 2020
Sorry you feel that way, Anita. We are here to help, and give you the best option. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
Very helpful. Thank you for sending daily emails just to say hello. Your company cares about your customers which doesnt happen much today. I love your products they are exactly what you have described.
Date of experience: June 8, 2020
1st Shapermint was a poor fit, Rated my experience. Different model was suggested, so I ordered it. Even worse fit. Gave up. Chalked it up to foolish notion that you could buy something that personal on-line and expect it to fit. Too much energy for no reward.
Date of experience: September 14, 2020
Our apologies on what happened to your order, Susan. To be of better assistance, please reach us out through this link and let our Fit Experts there help you real time. Thanks! http://m.me/shapermint
I purchased two non underwire bras and I love them! Fit well, no bulges. The only problem I have is that you send me multiple emails every day. I don't want or need to delete your emails. Once a week is more than enough
Date of experience: February 18, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
That's not something we want you to experience, M R. We're totally sorry for what happened. Would you mind providing us your order number? We'll check what happened. We hope to hear from you soon.