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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I was a little bit nervous after reading the bad reviews that I would have a similar experience with their products. Although when I received my order I was so pleasantly surprised. I got 3 bras and I absolutely love them. I got a 2X and it fits very true to size. I will definitely order from this company again. Keep up the great work :)
Date of experience: April 10, 2019
100% quality with the shape wear from Shapermint. Nothing is overly binding or hard to get on and the fabric is soft and silky. Customer service is very responsive and knowledgeable. I'll be ordering again
Date of experience: May 7, 2020
This is my third time since I keep buying, because it is so perfect fitting, just buy with Shapermint, because you will not regret. Thanks
Shapermint for treating me with your coupons. I Really appreciate
Date of experience: May 11, 2020
The bra itself is very comfortable. It offers medium support. Not enough for a heavy chested woman, such as myself. I was led to believe it would offer more support than it does.
Doesn't wash well either. I washed it in the lingerie wash bag that comes with it. It came out picked or pilled all over. I tried to get some of it off so that it would look better.
All in all, it is really comfortable to wear around the house. Just not enough support to go out in public
Date of experience: August 11, 2020
I have been trying for 3 days to exchange 2 items. Their online exchange site is worthless! I follow the exchange prompts and nowhere does it show or allow me to choose my exchange items without purchasing them. It just proceeds as if I am purchasing new items with no allowance for exchange. I do almost all my shopping online and I have never had such non existent customer service! I have called numerous times only to be told to leave a message. No one has returned my call. I have done "live" chat only to get scripted non person responses, I have emailed and I continue to get scripted responses. It has been a continuous circle of robotic responses. I will now attempt to just return the damn items! Wish me luck!
Date of experience: December 13, 2019
Oh no. Sorry to hear about this, Lori. Allow us to make things easy for you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I'm neutral on the shapermint I ordered. It is one of the more comfortable shapewear I've worn, it doesn't dig in at the top of the band making it uncomfortable. But after putting it on, I found the material to be very thin. Especially having the nude color, you could see right through it. It was very hard to get on the first time, as another review mentioned- it is extremely small when you take it out of the package. But it did fit. I ordered my size based on what the site told me.
Date of experience: July 22, 2020
Got you covered, Kerri. Our marketplace has plenty of items that you can have it exchanged with. Send us a DM via this link: http://m.me/shapermint so we can quickly sort things out.
My experience with shapermint women's undergarments made me feel like a renewed woman full figure women out there should try shapermint garments it pulls everything together all that flabby fat on your body feels great is shapermint products try it you'll love it it's comfortable and I'll also comments from Friends and relatives they were impressed how my body figment changed is holes in tummy legs breast leggings they all are what I need just feel confident and myself and compression which is good for your body and blood circulation not tight smooth relaxing
Date of experience: January 15, 2021
The material in the shape wear is great and no rolling. But will need to start seeing them on more plus size woman so i will know what bigger woman will look like in then. They do shape me well in my clothes but my stomach dont flatten out like they show on TV.
Date of experience: August 12, 2020
We got this, Netta. Let's check the best option to resolve this. Can you send us a DM with your order details, so we can sort things out? Here's the link http://m.me/shapermint.
Unfortunately they rolled down. Ordered the correct size and the compression on tummy was great but super annoying having them roll down
I was so happy to order because of the videos but because of how they roll just like the cheaper kind I might as well stick with that and save some dough...
Date of experience: March 4, 2020
I had a problem with fit and they sent out new articles without even requiring me to mail the other items back! They said it was ok. Just keep them! So nice! Everyone I spoke with were very polite and patient with me. They were very helpful. I would recommend this company to everyone!
Date of experience: July 2, 2019
My recent purchase about two or more weeks ago, i was able to get into one of the two leggings i purchased, but its ok, i love the product and will work with it. I did purchase two more at a bigger size and will report back when i get them. Thanks for checking
Date of experience: May 4, 2020
Had no problem ordering but the very next day I got an email with free shipping and additional 10% off shipping which was not an an option for my order.
I also have not received my purchase as of March 31st! Still waiting...
Date of experience: March 31, 2021
No worries, Janice. We'll take care of the additional discount. Please send us a DM of your order number and email address on this link. http://m.me/shapermint We'll track your order as well.
I loved these so much but on the second wear the shapermint ripped in the center of the crotch during the wedding I was attending. Really bummed out about it, because they felt so nice. Not sure what could have happened to them.
Date of experience: July 10, 2020
Oh, no! So sorry to hear about what happened, Alyssa. We'd love to make it up to you. Send us a DM with your order details via this link: http://m.me/shapermint so we can send you a new one for free!
I had originally bought a size too big, which I thought was the right size, and they were kind enough to send me the replacement. They really cared about customer service and it shows. Thank you so much to Jane, Pearlie & Amanda.
Date of experience: July 15, 2019
I was really skeptical about ordering this. Cause alot of things seem awesome. Till you actually get it. But this was everything I hoped it would be! I have a before and after pic but cant figure out how to add them lol
Date of experience: June 8, 2020
Purchased a bottom and 2 bras. Love them both. These products actually do what they advertise them to do. You have to try them to really get the picture. Customer service is exceptional. Your satisfaction is priority. Not many companies practice what they preach.
Date of experience: January 12, 2020
Love the product! The entire process of ordering and receipt of items was flawless. The only negative (and it's not really) are all the countless emails I've received in weeks since. Not needed. I know how to reorder items as needed. But thank you.
Date of experience: September 14, 2020
So sorry you have to go all through that, Kathryn. Another way to reach us is by sending us a chat using this link. http://m.me/shapermint Just send us a chat if you need anything. Thanks!
The bras came with an extender for the back. What a great idea! Bras are very comfortable. I'm 38 B, don't need a lot of support. Haven't had a chance to wear the body shaper yet. Very happy with the delivery time and packaging.
Date of experience: December 2, 2020
We all are human therefore mistakes are possible, through our mistake we must learn from it and do better I am still in love with you Shapermint because you strive to do better and make things right with me showing me good customer service.
Date of experience: November 6, 2020
Our hearts are full hearing your lovely feedback, Sonja. Thanks for giving us a chance to make it up to you too. Know that we are just a DM away anytime that you needed assistance, okay? Here's where you can quickly reach us: http://m.me/shapermint
Iv been looking at ads for shapermint for a while now and decided to try a shaper. It was amazing! So I went back and bought the whole body shape and 2 bras and all of them fit great and I feel great too!
Date of experience: September 3, 2020
Amazing! Thanks for the sweet feedback, Kelly. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
I bought four shapewears for the price of one, compared to those expensive brands. I was skeptical buying online but these are true to size. So comfortable and flattering. I will be buying additional products.
Date of experience: May 20, 2020
I purchased a bra that fit a bit snug. I will be exchanging it for a different item. Exchanges are free and easy to do. Luckily I kept the original packaging and was able to reseal and apply a printed return label. Returns are easy as well but you do pay a return fee of $6.95.
Date of experience: May 26, 2020
Hello gals, after reading so man bad reviews i was terrified because i had already placed my order on Shapermint. Since it was my first time on this website i only chose a pair of Empetua shorts. The bad thing was they didn't provide shipping number but to my surprise the item arrived on time and it fit as expected. In the end i cannot say if i was lucky...
Date of experience: November 9, 2018
We're glad to hear that, Marie. Thank you so much.
Shapermint customer service went above and beyond what I expected, especially for an online store. They were very understanding and accomodating and helped me from start to finish. Very impressed. Would buy from them again,
Date of experience: November 1, 2020
You're so sweet, Sarah! Thanks for the awesome feedback! Stay beautiful!
I got an offer to get free boy shorts for labour day and I spent over $100, however the shorts did not show up on my cart, so I emailed them. They told me that they sold out of the shorts and I can have either a large or wait for the medium size. Told them I will wait for the medium size and to ship complete. I was told they already shipped my order, and now the said "their system doesn't allow " to ship the shorts for free and I have to spend another $50 to get free shipping. I will be returning all their products and never buy again. This is false advertising
Date of experience: September 7, 2022
This is definitely not the experience that we wanted you to have, Alejandra. Please give us a chance to check on your best option, let's turn your experience around. DM us here. https://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Wow, we're so happy to hear that, Tatiana.