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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I could not get out to shop because of the "sheltering at home" situation. The website was very helpful in walking me through its products and assisting me in finding the bra I needed. It fits well and washes/line dries well!
Date of experience: April 20, 2020
Ordered a cami and ordered the wrong size. The material is really soft and if it did fit it would feel good. So far have not found anything that fits from shapermint. Thats ok its not meant for everyone.
Date of experience: January 17, 2021
Just got my Truekind bras and, oh, they are wonderful. Comfortable all day long. No pinching, feeling too tight around my body, keep my girls up and perky-looking. I am thankful to have found bras that are so great.
Date of experience: January 15, 2021
I purchased my Shapermint tank tops after seeing how many woman were using them and the success they had wearing them: feeling more confident with what they were wearing. I love the feel of them and how they keep everything smoothed out. I would definately recommend them to anyone looking to smooth our belly rolls or back rolls. Lol
I plan to purchase more soon!
Date of experience: January 19, 2021
You have no idea how you made us to happy, Stephanee. Always remember that we're just a DM away if you need help. http://m.me/shapermint
Overall Shapermint is a great site to get all types of shape wear. I am very happy with the leggings and bras. The control is firm enough and hold what I want with comfort. The only downside to my purchase was the mid top control thong didn't have a good hold for what I was looking for. I will absolutely come back for more shape wear products.
Date of experience: June 25, 2020
I tried the shaper underwear and they were too small, I was sent another pair and they were uncomfortable but I got used to them.
Then I bought bras and they were way too small.
So I emailed the company back and forth many times and had quite a bit of difficulty and loops to hurdle but they are finally being replaced as promised. I don't know when they will be here. So I won't know anything about the replacement bras yet.
Date of experience: June 5, 2020
Sorry it was too small for you, Betty. Please keep us posted with your replacement. Thank you!
I never thought I would be writing a review for a bra but omg this bra is amazingly comfortable! If you hate your bra, which unfortunately is the consensus, you must try this bra. I highly recommend this!
Products used:
True kind daily comfort wireframe shaper bra
Date of experience: April 15, 2021
Music to our ears, Nanci! Thanks for sharing this awesome review! Keep spreading the love. Stay fab!
At first, I thought it was like any other girdle or body suit.
But the benefit of the doubt is a good thing.
I'm not one for spandex, but now i feel comfortable in the one I bought.
I've been hooked ever since.
I went online and got some other stuff.
Thank you
Thank you
Date of experience: July 16, 2020
I'm normally not one to wear shapewear but since recent weight loss I've resorted to wearing shapewear more often. I must say since trying Shapermint they've changed my thoughts and feelings overall when it comes to shapewear. They have the most comfortable control garments out there I've ordered 3 more pieces since trying them out.
Date of experience: January 13, 2021
I ordered two bras. One is just wonderful and the black one came in way too small. Reordered and it came in way too small. Very frustrated because when I called I had to go though you automated phone system for quite a long time before finally getting a very nice lady who reordered. Don't want to go back into your system so I guess I won't be ordering again. So sad because the first one is just wonderful.
Date of experience: January 31, 2021
Oh, dear. Allow us to make it up to you, Judy. No need to order again. We'll send a replacement for FREE. Send us a private message on this link of your order number and email address so that we can make it right this time. http://m.me/shapermint
I have been enjoying my Shapermint every day as I have recently had a tummy tuck and need to wear a compression garment at all times. This one has enough hold to keep me together and support well. Only complaint is that is squishes my breasts and makes me look flat. Lol
Date of experience: November 23, 2020
Awesome! Glad you loved it, Tara. We're just a bit worried about it squishing your girls. We have FREE exchanges! Let's continue chatting here: http://m.me/shapermint
I mistakenly ordered the wrong size for my wife, they offer free returns so I requested a return. The Web page had me answer a couple of questions and I was able to get the return with a reorder of the right size on the one page. The shipping return label was sent to me within an hour with notification of my new order being readied for shipment. No errors, no wasted time, professional, very good site to get the order corrected and resent. I am extremely pleased with the company. The products are well made, the shipping is fast and errors are easily corrected.
Date of experience: February 8, 2020
After sending a item which was so small for xl said would send a replacement gave tgem my correct address and post code only for them to put a incorrect address and incorrect postcode now have to wait weeks for another replacement wont be ordering from this company again total let down
Date of experience: October 6, 2020
We're sorry your experience with us is less than ideal, Dorothy. We'd love an opportunity to turn this around. Please send us a message through this link: http://m.me/shapermint
Order came on time. Product worked but I wanted to return to try a smaller size. They processed the return, told me to keep the item I was returning and shipped me a new one, in the new size. It set my mind at ease that I wasn't being sold undies that someone else wore and returned. I also believe that their product is good enough to not have that many returns for them to be able to do that. I think the quality of the product is great and will definitely buy again.
The customer service chat seemed pretty automated and though I wasn't really talking to a human, the prompts were so good that my issue was resolved without needing to talk to one.
Date of experience: January 15, 2020
I love them! The fit is true to size, fabric is pill free, they wash and wear great, dryer or line drying.
The compression is perfect for long walks and for holding in areas that need it.
I'm long waisted so the rise isn't as high as I'd like but overall they are the best leggings.
I highly recommend them.
Date of experience: February 23, 2021
This just made our hearts flutter, Leah. Thank you for sharing this. Love lots!
Found the advertisement online through Instagram. Clicked on the picture looked at the reviews for the product I was interested in. I bought the most comfortable bra I've ever owned. Love it. Purchase was simple and the product came in a very reasonable time span. Will most definitely buy another product.
Date of experience: March 5, 2021
Glad you've found your breastfriend, Angelika! :) Can't wait for you to try more product! Keep safe!
I really liked the comfort out of the package. After I wore it for a few days, it seems to not be so comfortable and lacks support. Since there are no adjustments in the straps this cannot be changed. I will not be continuing to wear this unless just hanging out
Date of experience: September 9, 2020
I was overall expecting a little more support from what I saw on all the ads. The top rolls down and that is one of my main problems with all the other brands out there. Sorry I was just not as happy with the item as I thought I would be.
Date of experience: September 4, 2019
Hello there, Tara. So sorry to hear that your shapewear roll down. That should not happen if the size is right. Don't worry because we are here to assist you. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you!
I was very confident that purchasing the items would perform like the video, but what happened it just pushed all the fat to the back and several rolls of skin was showing more with the Shapewear off than when I was not wearing one. Also, it took maybe two additional weeks after contacting them immediately for a refund. I asked for a refund they return comment was for me to contact one of their team to discuss filling so they may send a replacement. But finally I sent a the link so I will get the refund with their returned item.
Date of experience: August 17, 2020
Sorry that experience wasn't so great, Gail. No worries, if you still need assistance. We're a DM away through this link
SCAM SITE! Paid $30 for the butt lift in XL im not a super large woman but i am fluffy... they arrived i think these A were made in china given how long took to arrive... and B they didnt even go past my calves... like i said im not even that large... when i went to return they only will refund you half of what you paid so $16... DONT BUY FROM THEM!
Date of experience: March 15, 2019
We're so sorry to hear that, Jessica. Co'Coon is actually a brand made in Columbia. It's best if you get your size based on your actual hip measurement in inches.
Also, Our record shows that someone from our Customer Care Team already provide you a refund of $30.70 yesterday. It should appear to the original payment source within 5-10 business days.
Should you require further assistance, don't hesitate to let us know.
I had a baby a couple of months ago and have been having "trouble spots". I am so happy with the results I see after I pit my shaoewear on! My confidence is high when I see myself in the mirror. Thank you for making this mama feel amazing!
Date of experience: July 5, 2019
I had a great a great return experience! They were awesome about exchanging mind that was too big! My new one fit like a glove! However, as someone who wears one alot, I feel like it doesn't snap back into shape as others do when you take it off.
Date of experience: April 9, 2020
I accidentally ordered the wrong bra got a replacement at no additional cost and it was shipped to me so quick!. They even said to keep the first order or donate it! So I went ahead and donated it to a couple friends! The service was beyond my expectations. Thanks Shapermint!
Date of experience: January 18, 2021
I have purchased from Shapermint in the past and was very satisfied with everything. However, my most recent purchase did not live up to my expectations. Shapermint stands behind their product and made sure I was refunded. I will never hesitate to purchase from them in
the future. Excellent customer service!
Date of experience: February 22, 2021
Awww.You got the whole team smiling, Kathleen! :) Thank you and stay amazing!
I ordered 2 pair leggings and one of the high wasted panties. I found while I am keeping what I had, next time I would like more compression. I called to ask about this and the lady I spoke to was very friendly and very helpful. All of my questions were answered and she made sure we had covered all of them. I was very satisfied.
Date of experience: July 24, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We got you, Carol. We're pretty sure that there's something in the Shapermint marketplace that would work better. Exchange is on us! Just send us a DM with your order details here: http://m.me/shapermint. We'll be waiting! ;)