• Bookmark

    Shapermint

Shapermint

Write a Review

Overview

Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    334
  • Value
    324
  • Shipping
    348
  • Returns
    224
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 66.7%
Positive
40
Neutral
3
Negative
17
View ratings trends
141
See all photos
How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
See positive reviews
Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
See critical reviews

Reviews (7,342)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user bi9
Texas
1 review
0 helpful votes
  • Send Message
February 2nd, 2020
Verified purchase

I was skeptical when placing my order, but the price was good and it seemed a safe risk. I'm now about to place my next order. I couldn't be happier with the fit, the comfort and especially how much better my clothes looked. I'd recommend these products without reservation. Not only will your clothes fit better, but your self esteem and confidence will have an instant boost

Date of experience: February 2, 2020

Thumbnail of user catherinen135
Canada
2 reviews
0 helpful votes
  • Send Message
November 22nd, 2020
Verified purchase

I bought 2 pairs of leggings and I'm really pleased that I did. I love the fit and the way they feel on. They pull-up and the look is great. I would certainly recommend them to Legging wearers who like a good fit without being tight.

Date of experience: November 22, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Heaps of love for you, Catherine. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador

Thumbnail of user sashao18
Florida
1 review
0 helpful votes
  • Send Message
September 29th, 2020
Verified purchase

I had sizing issues then fitting issues! Enough to drive you insane, but customer service was amazingly patient with me and took the time to go over all my issues! Very attentive and helpful. Got my issues resolved and loving my new bras!... With adjustable straps!

Date of experience: September 29, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for letting us help you find the right shaper bras, Sasha! Remember, we're just a message away if you need help okay?

Thumbnail of user thomasm
Rhode Island
6 reviews
9 helpful votes
  • Send Message
December 16th, 2020
Verified purchase

I ordered 3 items from Shapermint in my usual size. When they came, the items fit, but were tight and it seemed their size was smaller then what I usually wear, I took a survey and mentioned the size problem and was asked If I wanted to return them. I said no because they did fit even though they were a bit smaller. I was then offered a free replacement of 1 in a larger size by their Customer Service rep and I was thoroughly impressed by their offer and how they wanted to be sure I was happy with my purchases. This company wants their customers to be 100% satisfied and their Reps make sure you are.

Date of experience: December 16, 2020

Thumbnail of user shellyf79
Canada
1 review
0 helpful votes
  • Send Message
November 13th, 2020
Verified purchase

This was my second order and I bought 4 pieces this time. I am happy with everything except the bra in nude. It is the same size as the black (purchased two identical bras except for color) but the fit is completely different. It at least one size bigger than the black bra

Date of experience: November 13, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh, my! We'll have this checked for you, Shelly. We promise to make it right, okay? Exchanges are on us! Please send us a message with your order details here: http://m.me/shapermint

Thumbnail of user tamaram485
Canada
1 review
1 helpful vote
  • Send Message
December 21st, 2022
Verified purchase

I purchased the cami and the open chest shaper I went by the sizing chart an ordered XL. I find the cami squeezes my breasts together so much that it looks like I have a uni-boob. I also find that both products roll up at the bottom terribly. Also I am now spammed with constant texts and emails which I really find overkill. I will likely not purchase from here again.

Products used:
Cami, open chest shaper

Service
Value
Shipping
Quality

Date of experience: December 20, 2022

Thumbnail of user cindyb770
Ohio
1 review
0 helpful votes
  • Send Message
June 13th, 2020
Verified purchase

I don't know what I was expecting. I thought the material would be lighter weight.
It does smooth out the lumps and bumps, but not as easy to pull up as the commercial indicates.
I am a massage therapist in a small hot room and am not able to wear it during sessions.

Date of experience: June 13, 2020

Thumbnail of user jamien59
North Dakota
1 review
2 helpful votes
  • Send Message
November 4th, 2019

I never received my purchase. When I tracked my package it said invalid address, which is incorrect. When I tried to contact Shapermint, the online chat was a joke and just kept repeating asking my name. You can never talk to someone and they never call you back like they say they will.

Date of experience: November 4, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're so sorry to hear about this, Jamie. Allow us to assist you with your order. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

Thumbnail of user glendac134
Florida
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

In my order was something that did not fit, I called to return it and was told to donate the item, (which I did). They then sent me 2 more of the same item, different size and only charged me for 1. I call that good customer service, I surely didn't expect that.

Date of experience: March 3, 2021

Thumbnail of user marcellan7
Mississippi
1 review
1 helpful vote
  • Send Message
September 25th, 2019
Verified purchase

I wasn't exactly impressed with the product. They attempted to correct it by replacing it with something of comparable value, but I think the brand just wasn't my type. The only way to fix it would have been to refund or use the credit towards something else. Not sure if that was an option, but because I didn't spend much, it's a lesson learned. Not necessarily something I plan to pursue.

Date of experience: September 25, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hello there, Marcella. So sorry to hear that you weren't impressed with the product. There is an option to exchange your item with a different brand, and we can further assist you with that. Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

Thumbnail of user biancag46
California
1 review
0 helpful votes
  • Send Message
June 20th, 2020
Verified purchase

When I ordered the leggings I thought a L would fit, but they were too snug. I emailed about how to do an exchange and someone contacted me right away and I got my exchange very fast! The next size up was a way better fit and I was happy with the process.

Date of experience: June 20, 2020

Thumbnail of user sarahg387
Michigan
1 review
0 helpful votes
  • Send Message
July 5th, 2019
Verified purchase

Shapermint has amazing customer service! I picked out the wrong size for myself and not only did they reach out to me to replace what I bought for the correct size for no extra charge, but I did not have to send anything back to them! Everything was so simple. Completely 100% satisfied!

Date of experience: July 5, 2019

Thumbnail of user saryc1
California
1 review
0 helpful votes
  • Send Message
August 24th, 2020
Verified purchase

I bought the wrong size for my sister, and customer service was able to help me get the right size. I was very please how fast it took and what helped was that I didn't have to worry about going to the post office to return the item. They said I can donate it or give it to someone who might fit it.

Date of experience: August 24, 2020

Thumbnail of user elizabethe628
Texas
2 reviews
0 helpful votes
  • Send Message
November 4th, 2020
Verified purchase

Ordering was very easy. My order arrived well packages. I received many emails (maybe too many) regarding how wonderful my order would be. I like the bra in that it doesn't have wires and doesn't ride up. However, it takes up a lot of space on my torso and i am afraid it might show at the neckline of some of my tops. I have laundered it once and let it drip dry and it kept its shape.

Date of experience: November 4, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're glad to hear that you like your bra, Elizabeth! Just a bit worried about your concern with it though. Please send us a DM at http://m.me/shapermint so our Fit Expert can help you with it right away. Thanks! -Viel

Thumbnail of user jenniferj374
Australia
1 review
0 helpful votes
  • Send Message
October 21st, 2019
Verified purchase

I ordered leggings and the comfort bra, leggings are the best - like second skin of comfort.
The bra was not a suitable fit for me, I have been given all the assistance (I'm in Australia) to be provided with a better style for my lifestyle and breasts.
I cannot speak more highly of my experience.

Date of experience: October 20, 2019

Thumbnail of user alisonm218
Texas
2 reviews
0 helpful votes
  • Send Message
November 29th, 2020
Verified purchase

Ordered 2 of the same bras.
One was tan the other black, both same size.
When I got them the black one was too small even with the extender. The tan one was fine and quite comfortable. I called to let them know the situation and they were very understanding and was told they would send a new black one out right away. I haven't not received my replacement yet. That's why so far I give it a mediocre review.

Date of experience: November 29, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We'd would love to check the status of your replacement, Alison. Send us a message on this link http://m.me/shapermint so we can better assist you.

Thumbnail of user joellel16
Canada
1 review
0 helpful votes
  • Send Message
April 16th, 2021
Verified purchase

They are super comfy, and would be good if you are sitting at a desk all day long, and not doing a lot of movement. I am doing a fair bit of lifting, bending, stretching with my job, and I find they ride up all the time, and I am forever pulling them down.
Like I said comfy, but unfortunately I would not order them again.

Products used:
Daily comfort bra

Service
Value
Shipping
Quality

Date of experience: March 17, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh, this should be comfortable and give you the perfect fit, Joelle. No worries, we'll send a replacement for FREE to make this right. Please send us a private message on this link with your order details. http://m.me/shapermint We'll take care of it from there.

Thumbnail of user sharonw669
Georgia
1 review
0 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

One bra, I was completely happy with. I have been searching for a bra with no wires that doesn't slip off my shoulders and have to be pulled back up all day. The beige one was perfect. When I wore the white one, I was pulling the right strap back onto my shoulder constantly. Doesn't make sense to me that it would be only one side.

Date of experience: May 26, 2020

Thumbnail of user cathleenc25
Idaho
1 review
0 helpful votes
  • Send Message
December 30th, 2019
Verified purchase

I contacted Shapermint regarding a shaper I had purchased. I told them I liked it, but felt I needed more compression. The service rep was very helpful and was able to recommend something else that might better fit my needs. It was very easy to place the order and I was surprised and happy to be told I would not need to return the other shaper! With the quality of their products and their excellent customer service, Shapermint has gained another loyal customer! I'm already planning my next purchase.

Date of experience: December 30, 2019

Thumbnail of user joannec622
Canada
1 review
0 helpful votes
  • Send Message
December 9th, 2020
Verified purchase

I was very satisfied with my Shapermint purchase! The product is of a very good quality, and the price is right. There was a small mix-up in my delivery, and Shapermint stepped up and corrected the error immediately. Since this product does come from China, it takes a little longer to arrive. But it is worth it! Excellent service.

Date of experience: December 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're over the moon hearing this, Joanne. We'd love to work with you. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador

Thumbnail of user aprild118
Arkansas
1 review
9 helpful votes
  • Send Message
March 5th, 2019

I ordered four items and only received two, I have emailed and sent messages through Facebook and cannot get a straight answer about if products will be sent later or if I will receive a refund. Have also received an email wanting me to leave a review for one of the items that I didn't even receive.

Date of experience: March 5, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're so sorry to hear that, April. What is your order number so we can check what happened to the other two items?

We hope to hear from you soon.

Thumbnail of user kaylaj84
Montana
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

The high wasted full leg are extremely hard to find under $90 so I was excited to find this site. The tummy control is perfect. One wash and the stuff to keep from sliding down started to flake off. 2nd wash and the seam in the crotch has split. I've had these for about a month.
I love the material, I just wish they could hold together longer than 1 month. I am debating trying the high wasted capri ones, maybe I got a bad pair, it happens. I love everything about the shaper just need to hold up a little bit more. I can sew the seam together. I'm a full time mom and full time employee so I am beyond busy.
I will give one more try!

Date of experience: March 30, 2020

Thumbnail of user anitak111
New York
2 reviews
0 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

This company is awesome. If you're dissatisfied with the fit, compression, look feel, etc. they are there to help you. The Shapermint girls are fantastic. They work with you even if you prefer an exchange or refund. I love this company, they have my vote anytime. I recommended them to all my friends and family! Thanks Shapermint!

Date of experience: May 26, 2020

Thumbnail of user lindab1243
Kentucky
2 reviews
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

The product made by this company has made me feel better about myself. Due to age and certain medications, I have gained a good bit of weight and feel very self conscious. Using this product does not make you lose weight. This product gives me enough compression to smooth out the bulges and make me look a little smaller.

Date of experience: July 1, 2019

Thumbnail of user cherylr287
Mississippi
1 review
0 helpful votes
  • Send Message
May 2nd, 2020
Verified purchase

I ordered 4 items and could not wait to try them on with my summer dresses and they're amazing! I have more confidence and it feels great! They're comfy and cute. I love the packaging and the wash bag they send with it! Will definitely be buying more and telling all of my family and friends! :)

Date of experience: May 2, 2020

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

How do I know I can trust these reviews about Shapermint?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shapermint?