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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
It has been a month and I'm assuming the representative messed up correcting my order and the one item I need for my wedding is sitting there unfulfilled and your robo email responses are no help and just add to the aggravation.
Date of experience: May 18, 2020
As soon as I received my Shapermeint I went to try it on. You can see my underwear line around my waist and it immediately rolled down. I tried to use my bra to hold it up. But as soon as you move or sit. It rolled down to my waist line. I'm going to get hold of the customer service. But I'll bet it will cost more than they're worth to ship them back. I think I'll add a wide stiff fabric at the top where they roll down and I think if I add straps I can get them to work. Shapermeint is a good idea... just doesn't work. Waistband needs to stick on your skin and needs to be wider to work.
Date of experience: September 29, 2019
Excellent product. The underwear stays up all day. Very wearable, sexy and comfortable all day. Fits like a dream. Beautiful material and I have no complaints at all. I highly recommend purchasing these garments.
Date of experience: August 2, 2019
The product is showing wrong size. The first one fit perfect but had defected zipper. This one is smaller in size. I measured them together and it clearly is shorter. I will take pics but will NOT order again. I'm tired of waiting
Date of experience: June 11, 2020
From the first moment I put my new bra on, I was in love. I wear mine from morning to night in great comfort. So I ordered two more and now I'm set. Introduced them to a friend and she ordered one too.
Date of experience: November 27, 2020
Thanks for spreading the love for us, Judy. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador. We'd love to work with a lovely person like you.
The products are extremely comfortable and they smooth me down. My only issues with my most recent purchase are that it doesn't hold me in as much as I would like and the legs rolled up and were digging into me all day.
Date of experience: July 8, 2020
Glad you loved how super comfy it feels, Jasmine. Perhaps a different style and brand with higher compression will suffice your needs. DM us with your order details, so we can help you with a free exchange. Here's the link. m.me/shapermint
I was sent the wrong size. I used the chat to contact customer service and they quickly found my order and sent me the correct size. Easy to deal with. Product feels of high quality and does a good job sucking you in.
Date of experience: December 17, 2020
We're happy to be of help and thank you for giving us a chance, Crystal. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
I have gotten two bras from you. And they really work for me. So I got the last one for my sister as she has been having issues as well. She really likes it. I will probably get her another for her birthday.
Date of experience: February 10, 2021
I have 5 high waist shorts and I love them! I wear them everyday and they are absolutely comfortable. I order mine a little large for my size because I do not like to feel too tight but comfortable while contouring my body!
Date of experience: April 20, 2020
I am a size 8, an actual size 8, sometimes I even wear a 6. I ordered a tank top in Size large and it was way too small. The customer service bot was helpful in replacing my order with an XL, but based on how tiny the Large was I suspect that the XL will be too small as well. I'm confused by the "real size" models all over the branding. This company seems to cater only to size 0-6, yet capitalizes on being inclusive of larger sizes when that are fact, not. When a size 8 women needs to order an XL, something is a wry. This brand has drop shipment from China with dishonest market branding written all over it.
Date of experience: February 16, 2022
So sorry yours is too small for you, Marianne. We're eager to find the perfect fit for you. Hope you can give us another chance. Please send your order details here https://m.me/Shapermint?ref=w15260442. We'll keep our eyes peeled for your message.
I had a little difficulty with the website when making an exchange/refund. At first the refund amount was at the bottom of the page but then when an chose another item it put it in my cart as if I was purchasing it instead of deducting the refund amount. I took a few tries before I was able complete the exchange/refund. I'm waiting for the refund to show up on my credit card.
Date of experience: April 24, 2020
Very comfortable on. Do use the extender hoping to not stretch out of shape. Wondering how the non- adjustable straps will work in the future. If all stays as is this will be a keeper and more will be ordered in the future.
Date of experience: January 19, 2021
Yasss, Kathryn. Lovely to know that. Keep us posted, pretty. We're just a DM away. http://m.me/shapermint :)
From ordering to receiving the merchandise, my experience was great! This is a top notch company!
I was going to return my original order, but decided to give the items another try. I'm glad I did! I actually went on to buy more!
Date of experience: June 9, 2020
Everything that is told to you on the ads they run are absolutely on the money. I was skeptical the product would work as they were saying so it was a risky purchase that I was getting for my wife. It could've went all wrong giving the wife something to make her more shapely but thankfully it worked great and she loved it. Phewww
Date of experience: February 3, 2020
I am very pleased with the two bras I ordered. They fit great and feel good. They are smooth under my clothes. The only problem I have is with the straps; they don't lay flat on the shoulder, kinda crunch up. But still is a very comfortable bra!
Date of experience: March 3, 2020
I bought the sports bra & high panties. Love Love Love ive lost 45 pounds and they take care of my flab
I just got my 2nd order the bike shorts & leggings, both are comfy leggings see threw like tights when you bend over & the shorts a little to big but ill give them to mommy & but the smaller for me..
Date of experience: October 5, 2020
Hey there, Tracee. We'd love to send you a free replacement for the leggings and shorts. Please send us a DM with your order details here: http://m.me/shapermint
I'm not happy with this company.
Placed my order, and several days later received an email stating my items were not in stock, however they'd send a replacement.
They told me to respond whether or not I wanted the replacement or to wait for my item to come back in stock. I, naturally, chose to wait for what I wanted. They then proceeded to bill me and send the replacement item anyway.
I'm now forced to pay to return the items I specifically told them to not send to me. The "customer service" was ridiculous. I was finally sent the link for the return label and the person was incredibly rude and hostile about it.
Lost a few bucks, but lesson learned. Caveat emptor!
Tip for consumers:
Don’t bother!
Products used:
NONE
Date of experience: June 2, 2022
We understand your frustration, Michael. Give us a chance to get this sorted out. Please send us your order details here https://m.me/Shapermint?ref=w15260378.
I had purchased these bras approximately about three weeks ago and I am so glad that I did because I got to wear them everyday with maximum comfort and great support, I only will shop with Shapermint from now on. Thanks!
Date of experience: September 6, 2020
You rock, Christina! Thanks for this awesome feedback. You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page.
I purchased several items during the sale and encountered a problem after I submitted my order. The customer service representatives were very helpful. The items I ordered did stretch, are comfortable and do not irritate my skin like other brands.
Date of experience: July 29, 2020
I absolutely love love my everyday bras! I feel like my breasts are in clouds! But when one of my clasps broke off I was so sad. But customer service came to the rescue and replaced my bra! Thank you!
Date of experience: March 2, 2021
I love the items I got, but one did fit a little weird. I contacted customer service via messaging online. They were phenomenal. They took care of the problem quickly and satisfactorily. They sent a replacement and it was great.
Date of experience: September 15, 2020
YAY! We're glad to know that the replacement did the trick, Deborah! :) Spread more love by being our Brand Ambassador. Simply click this link: shpmint.com/ambassador to learn more.
This is the second time I was not happy with my purchase. The first time I tried your product I had ordered the wrong size but that was taken care of and was impressed with the service. I had purchased a boy short to try how it is but the thigh part keeps rolling up. Again I sent my feedback and was taken care of right away. I will always recommend my experience with family and friends. Again thank you very much and kudos to your staffs in customer service. Awesome job.
Date of experience: December 10, 2020
We're happy that our efforts to give you the best customer experience resonated with you, Corazon. Thank you! Keep spreading the love and stray gorgeous!
I recently purchased products from shaperMint and there was a problem with a missing product that was very quickly rectified to my advantage and am very satisfied with their quick response in solving the problem, thank you
Date of experience: March 17, 2020
The only reason I'm not giving these a 5-star rating is that the pull over style I got, the cups are not sewn into the lining of the bra, so they get creased and folded and it are not easy to straighten the cups out for a smooth fit, which is a hassle to unfold between the 2 layers of fabric. If the cups were attached to the lining then they would be perfect!
Date of experience: March 10, 2021
Thanks for letting us know, Julie. We'd love to take a look at your order and exchange them for free. Please send us your order details here: http://m.me/shapermint.
They have been great people to deal with when it comes to returns and exchanges. I've dealt with other companies who make it so frustrating to return so I am over the moon with how easy breezy Shapermint has been.
Date of experience: October 25, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Oh no, Connie! We're sorry to hear that your shapewear rolled down on you. :( It may happen if the size is not right! Allow us to make things right for you. You can send us a Facebook message or email us at hello@shapermint.com together with your order details. Thanks!