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    Shapermint

Shapermint

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Overview

Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    334
  • Value
    324
  • Shipping
    348
  • Returns
    224
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 66.7%
Positive
40
Neutral
3
Negative
17
View ratings trends
141
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How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
See positive reviews
Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
See critical reviews

Reviews (7,342)

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Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user teresag305
Florida
1 review
0 helpful votes
  • Send Message
November 5th, 2020
Verified purchase

I had seen the commercials on these products many times but always hesitated to purchase because I wasn't sure of the quality or if I ever would receive it. I finally decided to take a chance because a friend of mine bought one of your products and she told me about how pleased she was. I must say that your customer's service was excellent because I had made a mistake in the ordering process and I was guided step by step. I have no complaints. Thank you very much.

Date of experience: November 5, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

You rock, Teresa! Thanks for this awesome feedback. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you on our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador

Thumbnail of user kathyp774
Kansas
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

I wish this bra would work for me. Unfortunately I am too large for any bra without dynamic support (compression) which is so uncomfortable. The bra is great when I first put it on. When I walk around I start sagging which only gets worse later in the day. This is the softest bra ever! I so wish it could hold me up!

Date of experience: March 30, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We are so thrilled that you loved how comfy it feels, Kathy. And sorry if it didn't give enough support that you need. Probably a different style might turn this around. DM us with your order details here: http://m.me/shapermint

Thumbnail of user luzg10
Texas
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

I have spent a lot of money trying to find something that makes me feel comfortable and is not noticeable. Finally I found it. I am VERY satisfied with my shapermint purchases. I am proud to say that I have purchased a few items, that's how pleased I am with this product.

Date of experience: July 6, 2019

Thumbnail of user amandap488
Missouri
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I'm a medium, I am 5'2 and 140. I ordered them mediums and they fit like and XS. I've tried to return these 4 times now and keep getting the run around with the BOT. I'm sick of it. I just want to return this and get my money back. I want to talk to a real person.

Date of experience: June 1, 2020

Thumbnail of user laurag1767
California
1 review
0 helpful votes
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June 2nd, 2022

They are all BOTS - I asked to cancel an order minutes after placing it on a holiday weekend and by the time they got back to me they inform me I missed the cancellation window. I asked to change the ship to address - all I get is a BOT response with no info. I have tried to get tracking after a week of ordering and all I get is a BOT response. Impossible to deal with. Still no info on my order. No tracking, no confirmation of shipping, no confirmation of the change of address. I'd be lucky if my item arrives by the end of the year. I have no doubt a BOT will respond to this...

Products used:
The refund window is 1 hour

Service
Value
Shipping
Returns

Date of experience: June 2, 2022

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Really sorry you're going through this, Laura. Please give us a chance to make things right. Send us your order details here https://m.me/Shapermint?ref=w15260378 so we can get started.

Thumbnail of user margh17
Canada
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

The website made it clear and simple to place the order. The only problem was not until the final stage did it show this was in US$. That should be at the beginning so those of us outside of the US can make that calculation to determine if we want the product or not.

Date of experience: January 18, 2021

Thumbnail of user barbarap516
New Jersey
2 reviews
0 helpful votes
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November 16th, 2019
Verified purchase

I could not believe the amount of shaping from such a comfotable garment. I've been wearing these heavy boned waist cinchers for years to help me arrange my curves, but this little soft garment really helps put everything where it used to be. I can even enjoy eating out at the restaurant again without feeling like I was the stuffed sausage. I definitely will buy more as i think this product is a winner. Thanks again, I'm feeling better about myself.

Date of experience: November 16, 2019

Thumbnail of user sherees26
Arkansas
2 reviews
0 helpful votes
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March 3rd, 2020
Verified purchase

The Body Slimmers I ordered run very small compared to normal sizing. I contacted them and tried an even larger size but it was too small too. I gave up. The size I ordered should have been falling off of me. I even gave the sweet girl on the phone my measurements but still no luck.

Date of experience: February 27, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

It would be best if you get your size based on your actual hip and waist measurement in inches, Sheree. Send us a DM on Facebook, and we'll send you the correct size for free.

Thumbnail of user jaa5
New York
2 reviews
0 helpful votes
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November 1st, 2020
Verified purchase

Exchanged with ease size L for size XL x 3 cols. Wht, Blk & beige. Sadly cup still a little small & now straps are too long & cant adjust. Band rides up somewhat. White colour shows outline of pad through t- shirt - hate that.

Date of experience: October 2, 2020

Thumbnail of user carolm1282
California
1 review
0 helpful votes
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October 23rd, 2020
Verified purchase

I was dissatisfied with the a scratchy clasp and size of my first bra purchase. Customer service graciously sent me a free bra, one size up. I tried that and still experienced scratchy points on the hook and eye clasp. Customer service sent me another bra, free of charge, with no clasp. That took care of the scratchy clasp issue! I have since tried a Gloria Vanderbilt, similar style bra, purchased from Costco. Very similar product, no scratchy clasp.

Date of experience: October 23, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry to hear this, Carol. If you still like to exchange them to a different bra, we'd be more than happy to assist you. Just send us a DM here: http://m.me/shapermint

Thumbnail of user kl283
Michigan
2 reviews
0 helpful votes
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October 12th, 2019
Verified purchase

Shapermint has some good shapewear in alot of different styles & there is something 4 everyone!
They are very comfortable for everyday use and I highly suggest you try them because it will truly make a difference in your daily wardrobe and the way that you dress.

Date of experience: October 11, 2019

Thumbnail of user maryloum32
Massachusetts
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

I've cleared out all my older bras to donate them as they are like new. Before I tried Shapermint my bra would be off in minutes. Now I don't even know I have it on. My favorite is Truekind Daily Comfort Wirefree. Try one you'll come back for more!

Date of experience: January 10, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yasss! Thank you for vouching for us, MaryLou. Just stay in touch if you need anything, okay? Stay awesome!

Thumbnail of user carolynl202
New Jersey
1 review
0 helpful votes
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May 15th, 2020
Verified purchase

I order 3 shaper shorts and three bras so far, for myself, mom, and grandma. I was not so impressed with the shorts as I was hoping, but we still are going to wear them. Although the bras haven't come back, they look like they will be just fine for the purpose we bought them for.

Service
Value
Shipping
Returns
Quality

Date of experience: May 15, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thank you, Carolyn! Please know that exchanges are free, and we have shapewear with higher compression. Please send us a message through this link with your order number http://m.me/shapermint.

Thumbnail of user sandiem13
California
2 reviews
0 helpful votes
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March 3rd, 2021
Verified purchase

The Shapermint bra fabric has a great feel when touched.
My discomfort is the lack of support under the armpits.
I seem to have an overflow of skin just hanging out.
In all fairness, I have lost a lot of weight and am finding myself a little flabby in certain areas.
I have given my Shapermints to my daughter and she loves it for her workouts and fits her perfectly.
Shapermints is a high quality bra just not for me.

Date of experience: March 3, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Fret not, Sandie. We're here to turn your experience around. DM us your order info using this link. http://m.me/shapermint We'll sort things out.

Thumbnail of user leannd22
California
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

I purchased two different styles of shape wear in the same size. One style fit perfectly- the other did not. After attempting to return/reorder through the website, and becoming frustrated, I contacted customer service via email, and Kendra saved the day, and set me up. I love the daily wear bras and am a HAPPY customer!

Date of experience: February 25, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yay! We're so happy that we're able to give you an amazing service, LeAnn! We'll let Kendra be aware of this and stay dashing!

Thumbnail of user brittanyl168
New York
1 review
6 helpful votes
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September 7th, 2020
Verified purchase

Definitely rolls down unlike what was advertised and cuts into my skin. I ordered the size that was recommended for me and got one that wasn't 2 sizes (ex: M/L) so sizing shouldn't have been the issue. I wore it for a couple hours and after the first hour all h*'ll broke loose. Not best for long periods of wear, maybe for a photo shoot or something where your just trying to look good briefly.

Date of experience: September 7, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh no! Sorry to hear about what happened, Brittany. Perhaps a different style will work better on you, we're sure we'll find you one from the many shapewear we offer in our marketplace. Please send us a DM so we can help you right away, http://m.me/shapermint

Thumbnail of user ninam188
Canada
1 review
0 helpful votes
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November 19th, 2020
Verified purchase

When I received my first purchase I realized the sizing was not what I expected. Shapermint representatives were very helpful and ensured that I got items that fit properly. I love my items, especially the bras - no more underwire for me! I will be a repeat customer.
If you're sceptical, don't be. The reviews are real.

Date of experience: November 19, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for vouching for us, Nina. Anyways, would you consider to be one of our ambassadors? Here is the link to check to know more. https://shapermint.com/pages/ambassador

Thumbnail of user serrayaq
New York
1 review
0 helpful votes
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August 9th, 2020
Verified purchase

There are mutliple brands to choose from on the website, I had issues with one brand, and was ready to throw in the towel, because that's what you do right? Well not with Shapermint! I remembered how they kept saying: Let us know if there's a problem! Free exchanges! Free returns! So I though sure why not, fully expecting to pay return shipping and everything. As it turns out Shapermint has the best customer service and business policies out there. They have made every single "wrong" right and I will only be buying shapewear from them moving forward!

Date of experience: August 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Music to our ears, Serraya!

Thumbnail of user nancyc913
Kentucky
1 review
0 helpful votes
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July 10th, 2020
Verified purchase

Experience has been great. The product is good except "my" fit is not as good as I would have liked. But... since everyone's body is not the same, my fit isn't either. It is very comfortable except the straps want to roll on my shoulder. The sport bra style is also comfortable but the band at the bottom also rolls. However, on a positive note, I really like the product and it is like wearing nothing. Coming from a woman who only wore underwire bras... I can't see myself going back to that style.

Date of experience: July 10, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for sharing your experience, Nancy. We promise 100% fit guarantee, so if you feel it fell kind of short of your expectations then you can have it exchanged for free. Just PM us via FB messenger through this link m.me/shapermint

Thumbnail of user pattia54
Ohio
1 review
0 helpful votes
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September 5th, 2020
Verified purchase

I was quite shocked at how this fits!
No poking.
Full coverage.
Next size will be a medium/small.
Ladies, no hype! I've lost 50+ pounds.
Now I'm a bit saggy, but this panty and the boy cut empetua panty make me look flawless. And accentuate my hourglass figure.(I'm 59).

Date of experience: September 5, 2020

Thumbnail of user lynnl334
Pennsylvania
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Fits perfectly, amazingly comfortable. I feel supported, not squeezed. Washes well, styles are great.
Great customer service. I mistakenly ordered a smaller size. I called to see if it could be returned to be exchanged for the larger size I needed. The customer service rep told me they would send me a replacement, and that I should donate the small size that I had to a local charity! (Which I did.)

Date of experience: November 23, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sweet! You've got us smiling from ear to ear, Lynn. We'd be pleased to have you as one of our Brand Ambassadors. If you're interested, sign up here: https://shapermint.com/pages/ambassador

Thumbnail of user coreym105
Vermont
1 review
0 helpful votes
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February 12th, 2020
Verified purchase

The bras I ordered do a beautiful job of slimming my back and sides, giving smooth lines and coverage. However, I felt no separation and support for my breasts, which is the key function of a bra. The straps are not adjustable and the bust needs to be shifted constantly throughout the day in order to help my breasts stay in place. What was promised regarding the slimming nature of the back and sides of the bra did deliver, however the overall functionality of the bra is not great. I have a large chest. Perhaps this would work better for small breasted women.

Date of experience: February 9, 2020

Thumbnail of user lindsaym87
Canada
1 review
14 helpful votes
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December 20th, 2018

Didn't like the product very little compression and not comfortable. Inquiried about a refund same day. That was Dec 8th. Had been 11 emails back and forth ( with 5 responses from them) giving me the run around. Tried several Facebook messages and commenting on their Facebook posts. Still no luck. I've accepted that I'm probably not going to get a refund but have made it my mission that no one else gets duped like it did.

Date of experience: December 20, 2018

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're terribly sorry for the inconvenience, Lindsay. Can you please provide us your order number? We'll process your refund right away, you may also fill out this link to initiate a return or exchange request: https://returns-exchanges.shapermint.com/#/
We hope to hear from you soon.

Thumbnail of user lisas1645
Florida
1 review
0 helpful votes
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April 29th, 2020

A very difficult return process via chat, you can not log in and pull up your order and print a label. Plus they charge a $6.95 return fee! You also can not call in to make a return only leave a message. My order had no packing slip with order information and I could not log in online to find my order on the web site. Also very pushy to exchange the item.

Date of experience: April 28, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry for what happened, Lisa. Were you able to register an account using the email address associated with your order? Please know that we're always here for you. If you need further assistance, send us a DM at http://m.me/shapermint.

Thumbnail of user carolm1552
Canada
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

This is my second order with Shapermint. The first ordered arrived with Canada Post. It was delivered to a lock box in my building. This second order is through DHL. They tried to deliver but I was not home. I received an email that they tried to delivery. I tried to track the package but am finding their website not user friendly. I can't track it. I am hoping they leave a delivery notice letting me know where I can go to pick up my purchase. Due to the shipping (and only because of this) I will probably not order again.

Date of experience: March 2, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry for any inconvenience, Carol. We'll sure take note of this so we can improve our services further. Send us a DM here: http://m.me/shapermint so we can send you a replacement.

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From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

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