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    Shapermint

Shapermint

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Overview

Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    334
  • Value
    324
  • Shipping
    348
  • Returns
    224
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 66.7%
Positive
40
Neutral
3
Negative
17
View ratings trends
141
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How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
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Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
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Reviews (7,342)

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Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user teresag284
Arizona
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

I purchased a high waisted bathing suit bottom and paired it with a top I already had. It went together perfectly, the bottom fit just right, provided the coverage I wanted, great quality material. No issues at all, would definitely recommend.

Date of experience: September 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thank you, Teresa. Help us spread the happiness and be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador Stay awesome!

Thumbnail of user michelt23
Nebraska
1 review
0 helpful votes
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January 25th, 2020
Verified purchase

I am happy with my purchase but it is not something that I will do on a regular basis. The next time I am in need of a foundation garment I will take Shapermint into consideration. Having bought 3 I don't believe I will need another for a while.

Date of experience: January 25, 2020

Thumbnail of user anastassiae
Texas
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

I know its cheesy, but my new shapewear have restored a new level of confidence. My clothes fit better and i feel less self-conscious when I wear them. Not to mention, they are waaaaaay more comfortable than I expected. No roll down period. Then again, I'm able to tuck it slightly under my bra.

Date of experience: September 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We appreciate the compliments you send our way, Anastassia. You may be interested in helping us spread the love. Here's the link to learn more: shpmint.com/ambassador

Thumbnail of user monicar280
New Jersey
1 review
0 helpful votes
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September 25th, 2020
Verified purchase

The bra extender on one of the bras that I ordered was missing 2 of the 3 hooks that would connect it to the bra, so I emailed them and asked for another bra extender because I definitely needed it in order for the bra to fit well. To my surprise, they send me a whole new bra along with the new extender and asked me to pass along the other to someone else whom I thought might like the bras. Wow! So, I gave the extra bra to my daughter-in-law, and now she is a fan as well. She likes to sleep with her bra on, and she loves how soft and comfortable these bras are. You can barely feel them and almost forget that your wearing a bra, even through you're getting all the support you need. We love them!

Date of experience: September 25, 2020

Thumbnail of user nickiej2
Maryland
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

One of the three items I purchased fit properly. It didn't matter that two were only different in color. Now I have to pay to ship it back and if I replace it, pay more. I've been working from hoke with no access to a printer so still haven't had the opportunity to send back the two pieces.

Date of experience: October 5, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for letting us know about this, Nickie. We would love to get this resolved quickly and make it up to you. Please send us your order details here: http://m.me/shapermint. We'll keep our eyes peeled for your message. :)

Thumbnail of user carlyb47
Massachusetts
1 review
0 helpful votes
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August 14th, 2020
Verified purchase

I had ordered the leggings and shorts assuming they should be the same size, my fault for not checking the size chart on both. I contacted customer service and they sent a replacement pair of shorts in the correct size right away. I was very happy with my purchase.

Date of experience: August 14, 2020

Thumbnail of user laurelb50
California
1 review
0 helpful votes
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June 24th, 2020
Verified purchase

All three bras I ordered do not fit, not even close and pretty much zero support. I did not return them because not going out these days to the post office to make a return, too dangerous to do that in these corona virus days so gave them away.

Date of experience: June 17, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We got you, Laurel! We have 60 days free exchange. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!

Thumbnail of user anneg273
Pennsylvania
1 review
0 helpful votes
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October 9th, 2020
Verified purchase

I love it it feels like you're not wearing a bra at all. It's so comfortable I even slept in it! I want 10 more seriously! Iam definitely going to get more of them! Every. Girl should have at least one!

Date of experience: October 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Glad you've got to experience the unbeatable all day comfort, Anne. You're a great candidate for our Brand Ambassador Program. If you're interested, please sign up here: shpmint.com/ambassador

Thumbnail of user lidias16
Texas
1 review
0 helpful votes
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October 11th, 2019
Verified purchase

I have been trying to get ahold of somebody because, I like the product. It's just the top part keep rolling down I bought the shape short I really like it. That's the only thing I was not happy with and I'm trying to see if I can exchange it or get a refund or something but nobody has gotten ahold of me yet. *******601

Date of experience: October 10, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hi there, Lidia. We're sorry that your shapewear rolled down on you. It may happen if the size is not right. You can send us a Facebook message or email us at hello@shapermint.com with your order details so we can help you.

Thumbnail of user antoinetter48
Canada
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

I bought the truekind Shapermint bras according to their size chart which are very comfortable, I also bought one in one size smaller and the hold is better. There is only one thing would be nice if the band at bottom of the bra would stay put as it unfortunately rolls up but overall I would buy more.

Date of experience: March 12, 2021

Thumbnail of user melissah1946
Singapore
1 review
0 helpful votes
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September 5th, 2022

I was kindly informed by Shapermint's customer service that they aren't a scam company as I did receive my products. So I'd like to rephrase to say Shapermint is like a charity... buy from them if you like giving away FREE money!

Here are reasons you should not buy from Shapermint

1. You'll place an order... but wait, half the products you ordered aren't available.
2. You'll wait a hefty amount of time for your order; mine took 6 weeks!
3. You'll be met with the WORST customer service when trying to process a return/ exchange, and its not as hassle free as they say.
4. Their shapewear is SUB-PAR, at best.

I warn you... stay away. They are up to no good. If I could warn any woman time and again of bad companies, Shapermint would be no. 1.

Tip for consumers:
Don't

Service
Value
Shipping
Returns
Quality

Date of experience: September 5, 2022

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Totally respect your feedback, Melissa. We hope you can still give us a chance in turning your experience around. Know that exchanges are FREE, and if you feel like returning your order for a refund, we'd understand. DM us here, and let's sort this out together. https://m.me/Shapermint?ref=w15260442

Thumbnail of user jonr317
California
1 review
0 helpful votes
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March 11th, 2020
Verified purchase

As a male, sometimes we need help as well.
The customer service is excellent as they understand that we all need help looking our best.
The products I have ordered have fit great. I have to admit that I'm a Shapermint guy. If I need anything else in the future, I'm looking here first. I strongly recommend this company and their products.

Date of experience: March 11, 2020

Thumbnail of user karenb2066
New York
2 reviews
0 helpful votes
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December 20th, 2020
Verified purchase

I had a charge on my bill I didn't understand... I'm of the older generation and sometimes I need a little assistance! After a couple of very quick emails everything for explained and settled to my satisfaction. Thank you

Date of experience: December 20, 2020

Thumbnail of user pattir119
Texas
1 review
1 helpful vote
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March 12th, 2021
Verified purchase

I was so tired of constantly having to pull up my straps which had fallen down my shoulders 15-20 x daily. Although I love the underwire bras, eventually they starting poking out and poking me. Painful to say the least. After trying the Shapermint, I have thrown away all my other bras and only use this one. ( I have several in different colors). Customer service is great. The bras are comfortable and no more worries about the shoulder strap or underwires!

Date of experience: March 12, 2021

Thumbnail of user victorias484
Florida
1 review
0 helpful votes
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November 2nd, 2020
Verified purchase

I love the Shapermint line. I have tried many over the years and they are always so hot and uncomfortable no matter the size or time of year. These are breathable, super comfortable and easy to wash and wear.

Date of experience: November 2, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're so happy that you love your shapewear from us, Victoria! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? Just go to this link and fill out the form if you're interested https://shapermint.com/pages/ambassador

Thumbnail of user lindsies2
North Dakota
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

I purchased a bra for my 14 yo daughter and myself.
We've both commented on different occasions how comfortable the bra is. I won't wear anything else if I can help it. It fits great, and is so comfortable.

Date of experience: January 18, 2021

Thumbnail of user alexandrar109
Washington
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I clicked on Shapermint off an Instagram ad and had some trouble placing my order. I reached out to them and they were super helpful - created an invoice of all the products I wanted and included the discount I had seen on the site a day earlier. My products came and they were all great. I did exchange two things and the process was super simple.

Date of experience: September 1, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We’d love to continue providing great service to awesome customers like you, Alexandra. Thank you and looking forward to hearing from you soon!

Thumbnail of user joys317
Florida
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

I had ordered the tank in a particular size. When I received it and tried it on, it was WAY too small. The customer service from shapermint was so easy and calming to work with about getting it replaced.

Date of experience: February 3, 2021

Thumbnail of user audreyb160
Oklahoma
1 review
0 helpful votes
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September 7th, 2020
Verified purchase

I ordered the bike short. The fit is true to size and is comfortable. They sent 2 instead of one. When I wrote to customer service, they apologized and told me just to keep the extra one, even though I only paid for one. I will definitely be using them again.

Date of experience: September 7, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yiieee! Great to hear that, Audrey! Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Thumbnail of user jerriannr
Kentucky
1 review
0 helpful votes
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October 14th, 2020
Verified purchase

My first order was perfect I swore I'd never purchase another kind of bra. My last order, another bra has sharply poked me at the fastener. I can't see anything to cause this. I love the comfort of your product but at the price I paid I won't be ordering again.

Date of experience: September 14, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh, we don't want you to miss out on amazing savings, JerriAnn. Send us a DM via FB Messenger http://m.me/shapermint and we'll check what we have for you in store.

Thumbnail of user karene676
Canada
2 reviews
0 helpful votes
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December 3rd, 2020
Verified purchase

I loved my new bra when I received it. But I find that I can only wear it about 2 days and then it looses some of it's strength. Once I wash it, it fits fine, again. I love the fit and feel but this is something I'm not happy about.

Date of experience: December 2, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh, no! It shouldn't work that way, Karen. Allow us to further assist you on this. We have FREE exchanges! Send us your order details through this link: http://m.me/shapermint

Thumbnail of user conniem425
Wisconsin
1 review
0 helpful votes
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December 22nd, 2020
Verified purchase

Originally it said free shipping, but when I ordered I was asked to choose between 1-2 days or 5-7 (I believe), one was $9.99, the other $4.99, so I picked the lesser. Then I remembered about an hour later about the free shipping! I do like the pants, they feel good!

Date of experience: December 22, 2020

Thumbnail of user beehl
Washington
2 reviews
0 helpful votes
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May 10th, 2020
Verified purchase

I bought a few times and a couple of the items were too small. Return was quite easy and customer service was very responsive. I received the exchanges in no time and I didn't have to return one of the returned items. Quality is also great. Overall, I had a great experience. Will definitely recommend to others.

Date of experience: May 10, 2020

Thumbnail of user brendam800
Virginia
1 review
0 helpful votes
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August 28th, 2020
Verified purchase

I was in the market for a GOOD bra that was comfortable and one that provided support. I took a chance on a product I knew nothing about. It turned out to be the best decision ever. Not only is the bra perfect, the customer service team is responsive and caring!

Date of experience: August 28, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yassss! So happy to hear this, Brenda! You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. Hey, you can also join our Brand Ambassador program here: https://shapermint.com/pages/ambassador

Thumbnail of user julissam6
New Jersey
1 review
0 helpful votes
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May 16th, 2020
Verified purchase

The item is just what I been looking for it's comfortable and it really give you curves
I just wish you had items with attachments such as tiny hook to hook on and hook off easily when you need to use the laboratory instead of having to take it all off

Date of experience: May 16, 2020

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From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

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