Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I purchased a high waisted bathing suit bottom and paired it with a top I already had. It went together perfectly, the bottom fit just right, provided the coverage I wanted, great quality material. No issues at all, would definitely recommend.
Date of experience: September 9, 2020
I am happy with my purchase but it is not something that I will do on a regular basis. The next time I am in need of a foundation garment I will take Shapermint into consideration. Having bought 3 I don't believe I will need another for a while.
Date of experience: January 25, 2020
I know its cheesy, but my new shapewear have restored a new level of confidence. My clothes fit better and i feel less self-conscious when I wear them. Not to mention, they are waaaaaay more comfortable than I expected. No roll down period. Then again, I'm able to tuck it slightly under my bra.
Date of experience: September 9, 2020
We appreciate the compliments you send our way, Anastassia. You may be interested in helping us spread the love. Here's the link to learn more: shpmint.com/ambassador
The bra extender on one of the bras that I ordered was missing 2 of the 3 hooks that would connect it to the bra, so I emailed them and asked for another bra extender because I definitely needed it in order for the bra to fit well. To my surprise, they send me a whole new bra along with the new extender and asked me to pass along the other to someone else whom I thought might like the bras. Wow! So, I gave the extra bra to my daughter-in-law, and now she is a fan as well. She likes to sleep with her bra on, and she loves how soft and comfortable these bras are. You can barely feel them and almost forget that your wearing a bra, even through you're getting all the support you need. We love them!
Date of experience: September 25, 2020
One of the three items I purchased fit properly. It didn't matter that two were only different in color. Now I have to pay to ship it back and if I replace it, pay more. I've been working from hoke with no access to a printer so still haven't had the opportunity to send back the two pieces.
Date of experience: October 5, 2020
Thanks for letting us know about this, Nickie. We would love to get this resolved quickly and make it up to you. Please send us your order details here: http://m.me/shapermint. We'll keep our eyes peeled for your message. :)
I had ordered the leggings and shorts assuming they should be the same size, my fault for not checking the size chart on both. I contacted customer service and they sent a replacement pair of shorts in the correct size right away. I was very happy with my purchase.
Date of experience: August 14, 2020
All three bras I ordered do not fit, not even close and pretty much zero support. I did not return them because not going out these days to the post office to make a return, too dangerous to do that in these corona virus days so gave them away.
Date of experience: June 17, 2020
We got you, Laurel! We have 60 days free exchange. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
I love it it feels like you're not wearing a bra at all. It's so comfortable I even slept in it! I want 10 more seriously! Iam definitely going to get more of them! Every. Girl should have at least one!
Date of experience: October 9, 2020
Glad you've got to experience the unbeatable all day comfort, Anne. You're a great candidate for our Brand Ambassador Program. If you're interested, please sign up here: shpmint.com/ambassador
I have been trying to get ahold of somebody because, I like the product. It's just the top part keep rolling down I bought the shape short I really like it. That's the only thing I was not happy with and I'm trying to see if I can exchange it or get a refund or something but nobody has gotten ahold of me yet. *******601
Date of experience: October 10, 2019
Hi there, Lidia. We're sorry that your shapewear rolled down on you. It may happen if the size is not right. You can send us a Facebook message or email us at hello@shapermint.com with your order details so we can help you.
I bought the truekind Shapermint bras according to their size chart which are very comfortable, I also bought one in one size smaller and the hold is better. There is only one thing would be nice if the band at bottom of the bra would stay put as it unfortunately rolls up but overall I would buy more.
Date of experience: March 12, 2021
I was kindly informed by Shapermint's customer service that they aren't a scam company as I did receive my products. So I'd like to rephrase to say Shapermint is like a charity... buy from them if you like giving away FREE money!
Here are reasons you should not buy from Shapermint
1. You'll place an order... but wait, half the products you ordered aren't available.
2. You'll wait a hefty amount of time for your order; mine took 6 weeks!
3. You'll be met with the WORST customer service when trying to process a return/ exchange, and its not as hassle free as they say.
4. Their shapewear is SUB-PAR, at best.
I warn you... stay away. They are up to no good. If I could warn any woman time and again of bad companies, Shapermint would be no. 1.
Tip for consumers:
Don't
Date of experience: September 5, 2022
Totally respect your feedback, Melissa. We hope you can still give us a chance in turning your experience around. Know that exchanges are FREE, and if you feel like returning your order for a refund, we'd understand. DM us here, and let's sort this out together. https://m.me/Shapermint?ref=w15260442
As a male, sometimes we need help as well.
The customer service is excellent as they understand that we all need help looking our best.
The products I have ordered have fit great. I have to admit that I'm a Shapermint guy. If I need anything else in the future, I'm looking here first. I strongly recommend this company and their products.
Date of experience: March 11, 2020
I had a charge on my bill I didn't understand... I'm of the older generation and sometimes I need a little assistance! After a couple of very quick emails everything for explained and settled to my satisfaction. Thank you
Date of experience: December 20, 2020
I was so tired of constantly having to pull up my straps which had fallen down my shoulders 15-20 x daily. Although I love the underwire bras, eventually they starting poking out and poking me. Painful to say the least. After trying the Shapermint, I have thrown away all my other bras and only use this one. ( I have several in different colors). Customer service is great. The bras are comfortable and no more worries about the shoulder strap or underwires!
Date of experience: March 12, 2021
I love the Shapermint line. I have tried many over the years and they are always so hot and uncomfortable no matter the size or time of year. These are breathable, super comfortable and easy to wash and wear.
Date of experience: November 2, 2020
We're so happy that you love your shapewear from us, Victoria! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? Just go to this link and fill out the form if you're interested https://shapermint.com/pages/ambassador
I purchased a bra for my 14 yo daughter and myself.
We've both commented on different occasions how comfortable the bra is. I won't wear anything else if I can help it. It fits great, and is so comfortable.
Date of experience: January 18, 2021
I clicked on Shapermint off an Instagram ad and had some trouble placing my order. I reached out to them and they were super helpful - created an invoice of all the products I wanted and included the discount I had seen on the site a day earlier. My products came and they were all great. I did exchange two things and the process was super simple.
Date of experience: September 1, 2020
We’d love to continue providing great service to awesome customers like you, Alexandra. Thank you and looking forward to hearing from you soon!
I had ordered the tank in a particular size. When I received it and tried it on, it was WAY too small. The customer service from shapermint was so easy and calming to work with about getting it replaced.
Date of experience: February 3, 2021
I ordered the bike short. The fit is true to size and is comfortable. They sent 2 instead of one. When I wrote to customer service, they apologized and told me just to keep the extra one, even though I only paid for one. I will definitely be using them again.
Date of experience: September 7, 2020
Yiieee! Great to hear that, Audrey! Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
My first order was perfect I swore I'd never purchase another kind of bra. My last order, another bra has sharply poked me at the fastener. I can't see anything to cause this. I love the comfort of your product but at the price I paid I won't be ordering again.
Date of experience: September 14, 2020
Oh, we don't want you to miss out on amazing savings, JerriAnn. Send us a DM via FB Messenger http://m.me/shapermint and we'll check what we have for you in store.
I loved my new bra when I received it. But I find that I can only wear it about 2 days and then it looses some of it's strength. Once I wash it, it fits fine, again. I love the fit and feel but this is something I'm not happy about.
Date of experience: December 2, 2020
Oh, no! It shouldn't work that way, Karen. Allow us to further assist you on this. We have FREE exchanges! Send us your order details through this link: http://m.me/shapermint
Originally it said free shipping, but when I ordered I was asked to choose between 1-2 days or 5-7 (I believe), one was $9.99, the other $4.99, so I picked the lesser. Then I remembered about an hour later about the free shipping! I do like the pants, they feel good!
Date of experience: December 22, 2020
I bought a few times and a couple of the items were too small. Return was quite easy and customer service was very responsive. I received the exchanges in no time and I didn't have to return one of the returned items. Quality is also great. Overall, I had a great experience. Will definitely recommend to others.
Date of experience: May 10, 2020
I was in the market for a GOOD bra that was comfortable and one that provided support. I took a chance on a product I knew nothing about. It turned out to be the best decision ever. Not only is the bra perfect, the customer service team is responsive and caring!
Date of experience: August 28, 2020
Yassss! So happy to hear this, Brenda! You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. Hey, you can also join our Brand Ambassador program here: https://shapermint.com/pages/ambassador
The item is just what I been looking for it's comfortable and it really give you curves
I just wish you had items with attachments such as tiny hook to hook on and hook off easily when you need to use the laboratory instead of having to take it all off
Date of experience: May 16, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Thank you, Teresa. Help us spread the happiness and be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador Stay awesome!