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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I have purchased a couple of Shapermint items and really like them a lot. If you want to be held in, these are the garments to wear.
However, if you find that you don't like an item or it just doesn't fit, good luck with your return. I have been trying for two months to return these flimsy "boy short" bottoms but I can't even get into my account. I get cutesy emails saying "No worries" and "we got you" but they don't got me. They're good at that but they're useless when trying to establish your account so that you CAN return something. I have sent them photos of the packages I've received with the tracking info, but what I've learned is that providing a lot of information to assist them is the equivalent to sending them no information.
Good luck, and be sure you choose carefully because trying to return something is more trouble than it's worth.
Tip for consumers:
Be sure you are going to keep the item you purchase.
Products used:
Cami's
Date of experience: July 17, 2022
Can't tell you about the product as I never got it.
Communication with them has been terrible.
I ordered them, great sale save a lot of money. Now I'm out the money which ended up costing 45.00 more then agreed on. It was a small order so 45.00 extra dollars was a big jump. No bras, no money and really bad communication.
Date of experience: February 15, 2023
I ordered from a sale ad (about half off). At the end of the process there was no opportunity to put in a cod pe and I was charged full price. I sent a text message to their customer service and did not receive a response. I'm trying to return and they charge $7 for return. Be very careful if you are thinking of ordering from them.
Date of experience: March 10, 2020
Sorry about that, CJ. We can help you get a refund for the discount. Simply send us a DM on Facebook with your order details. Hope to hear from you soon.
I felt very excited to take advantage of what seemed like a great sale to get a few things from this company but it didn't mention anywhere that the prices was in USD until I got the confirmation email that the order was processed. It's almost 37$ on a 100$ here in Canada so now the actual charge is over what I could spend. I really hope these items last and are good quality. This really upset me and hurt my pocketbook - so much for the deal
Tip for consumers:
It would be very helpful to have the total show up in the currency of the country where the order is placed from.
Products used:
I’m waiting for the order to arrive. I’ll be happy to do a review on the quality once I have it
Date of experience: October 22, 2023
Sorry to hear that, Jude. We'd love to check in with you. Send us your order number and email address here 🔗https://m.me/shapermint to look into it.
I placed an order and it has never arrived. All I got was "I'm sorry." This was for vacation and now I have to wait 10 more days for the refund. There is no way to talk to a person at Shapermint. It is all Bots. Horrible customer service. I do not recommend them.
Tip for consumers:
Don’t shop here
Products used:
Never received order
Date of experience: November 5, 2023
Sorry to keep you waiting, Leslie. We'd love to check in with you and would love to help you out. DM us here 🔗https://m.me/shapermint for assistance.
Somewhat satisfied with slimming features. Could be more of a panel in the lower abdomen. The upper abdomen is nice and tightening. The top isn't very flattering to the breast- it flattens more than shapes. Overall I'm happy. Color options would be lovely
Date of experience: February 23, 2021
Thought I'd give them a try. They sure were comfy! Gave them a positive review, and now a few weeks later, I'm paying the price. I have a large, nice chest... had... yesterday I was changing and happened to look in the mirror and now I'm very flat-chested and my nipples face downward. Unfortunately, the bras are comfortable enough that you can't feel the damage they're doing. I'm unbelievably sad right now. Sorry to give details, but my nipples are now looking at the floor and when I lay on my back, my breasts go flat and slip to the sides. Sounds extreme, but it certainly is. Now I'm self-conscious around my boyfriend. He can tell the difference is significant. :/ Hopefully I can undo the damage with exercise, but it's so significant that I won't hold my breath. DO NOT GET THEIR BRAS!
Date of experience: September 12, 2020
Please, let us see what went wrong with the order and see on how we can straighten this out, Tiffany. Just send us a chat using this link and let our Fit Experts help you out. http://m.me/shapermint
I finally decided to give the product a try and ordered a pair of shorts. However, the website was made in such a confusing way that I was offered many things while I checked out. I tried to decline the offers but somehow ended up still got two additional shorts added to my order. I was in a hurry and didn't check the receipt until after a couple of hours and only then did I notice it. But of course, when I tried to contact customer service, the order has been processed and they refused to cancel the additional items. This is fraud! No way of doing business. I will never buy again.
Date of experience: May 13, 2023
Hi there, Lu. We'd be glad to look into your order and give you an update. Send us your order number and email address here 🔗https://m.me/shapermint
I would never order from Shapermint again because the processing and shipping of my order was extremely slow. That ship time was supposed to be 5 to 10 business days. It has been 12 business days and I can't get a straight answer from the company about when my package will be delivered. I cannot easily find a customer service number and the AI chat bot is a joke.
Date of experience: July 22, 2021
Really sorry that you have not gotten yet your order, Anna. We're just having a slight hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now. Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have this checked.
If I could give 0 stars I would. This product ships from overseas and they make you pay customs fees, not included in the price you pay. This was not on the page I ordered from in a way that make this charge clear. 8 days later and still no product and they tell me it cannot be cancelled. These people are a rip off. BUYER BEWARE!
Tip for consumers:
Deceptive trade practices.
Products used:
None
Date of experience: October 30, 2023
Definitely not the experience we wanted for you, Junk. Don't worry, we won't leave you hanging. Send us your order details via DM 🔗https://m.me/shapermint. Talk soon!
I normally do not give reviews but after waiting for almost a month to receive my order and still waiting I feel like others need to know. The order shows fulfilled but is sitting at freight carrier for the past three weeks. I can ‘t speak to the quality of their items because I would not know but I can tell you they sent an email saying if I was not happy they offer free exchanges. Well I would have to actually receive the order first before I could exchange it. Crazy right? I feel like they did not even read the email before sending an automated email response. Hopefully they get it together but I will not be ordering from them again. Good Luck to anyone else currently waiting on their order to arrive.
Tip for consumers:
No refund only exchanges
Products used:
Never received
Date of experience: August 11, 2021
So sorry that your order hasn't been delivered yet, Beth. We are just experiencing hiccups due to the global shipping issues affecting our logistic partners. But be assured that we will not stop until you get what you paid for. Please drop us a line with your order details through this link: https://m.me/Shapermint?ref=w15260378. We'll check the current status of your order.
I placed an order on May 12, it is now June 12 and I do not have my items and haven't even received tracking info. Tried calling, can't get to a live person. "Chats" are only answered by bots. Emails are answered with form letters. Can't get any real help with the order I placed. At this point I don't need the items and only want a refund. Worst customer service I have ever experienced! At this point they should pay ME for all the time I've wasted trying to get help with my order! Ridiculous!
Date of experience: June 12, 2022
Really sorry you haven't got your order yet, Julie. Let's dig into your order and check what may have happened. We're here to help. Send us your order details here https://m.me/Shapermint?ref=w15260378.
I ordered a bra that was awful. I ordered it because it was rated so high by reviewers. After I received it and saw how bad the bra was, I went back to read the reviews again. It was then I discovered that if you sort from "low to high", there are lots of bad reviews - but they were all shown as 5-star ratings! When I tried to contact Shapermint through their website, their "chat" and "messenger" services only take you to a computer generated answer list and not to an actual person. Their use of 5 stars for poor ratings is false and unethical!
Tip for consumers:
Beware of their review ratings for their products!
Date of experience: March 19, 2022
We hear you're eager to reach us, Abby. Sorry to hear this has been your experience. Drop your order details here https://m.me/Shapermint?ref=w15260442. Out team will surely turn this around. Hope you can give us a chance. Talk soon!
These bras are so comfortable! I've been looking for a bra that actually fits! I've been too a few stores lately and let's say there's no one there to help anymore. This was recommended by someone and being me I ordered 2 thinking I'd just send them back! NOPE!
Date of experience: September 21, 2020
Customer service is really bad I emailed them so many times regarding my rebate and promo code they keep sending me a robot emails even you response to their email already still you received same email
Date of experience: December 7, 2019
Hi there, Guia. So sorry to hear that you haven't received an update about your rebate yet. We'll help you. Please send us a message via our Facebook page with your order details. Thank you.
My day bras are very comfortable and still have support. Shapermint's willingness to satisfying their Customers in anyway possible is rare. In these Problem Times its a relief to know there's an American Company we can count who cares about us vs every penny of profit from us!
Date of experience: June 14, 2020
Could not get the free shipping as promised for cyber sa! E.
Then weeks passed and no paid for item. Tried to contact them
But it was impossible to talk to an actual person. I will NEVER
Order from this company again.
Date of experience: December 13, 2019
So sorry to hear about your frustration, Martha. Allow us to further assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Original order date 12-01.12-10 I noticed shipping stopped. Today is 12-20 and tried to contact or find the package myself several times every day. Still no response so requesting a refund. Still no response. It feels like theft at this point.
Date of experience: December 20, 2019
Sorry for the slight delay, Karen. It seems that your package was delivered yesterday. Let us know if you need more help.
The bot just kept giving me the same answers. After getting frustrated, I finally got a representative but when I asked to speak live, she still didn't do so. I find texting time consuming and never get my concerns addressed 100%Lyons
Date of experience: June 22, 2020
Allow us to make things right this time, Louise. Tell us more about your shapewear experience by sending us a private message via this link: http://m.me/shapermint.
I want to do an exchange but my item is on back order. Instead of taking my order and shipping when available l have to return for a 4.95 fee hence not free return. No one answers your emails even after days. Go buy at the store it'd easier.
Date of experience: June 21, 2020
Hello, No. Please know that exchanges are for free. If you opt to refund instead, there will be a minimal refund fee of $4.95. Don't worry, we'll take care for the fee for you. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
Love every item I have purchased. 10 days ago I placed my third order it has still not shipped. Seriously takes forever. Irritating, and don't use online chat it will upset you more. But if you can be patient the bras and underwear are awesome. It's like wearing a cloud. Fix the shipping issue please!
Tip for consumers:
Gave patience
Products used:
Bras underwear and leggings
Date of experience: July 19, 2022
Glad you love your SupportiveWear, Brittani. We also really appreciate your feedback about both our shipping and service. Our team is already taking the steps to get our orders back on track, and improve your experience with us. You can always drop us a DM here: https://m.me/shapermint
Prompt delivery, arrived as stated. Nice, comfortable fit, good fabric. Definitely makes a difference when worn under clothing, it slims quite nicely. Would order the same product again and will recommend this product to my family and friends.
Date of experience: August 11, 2019
Really loved the fit and comfort of the bra but my straps slide down my shoulders, I keep getting I'm guessing what is computer generated customer experience survey's with no satisfaction. Very disappointed. Just want a suggestion or solution.
Date of experience: March 5, 2021
We hear you, Denise! We'll help you find your ShaperMatch! Exchange is absolutely FREE. Send us a DM here: http://m.me/shapermint anytime so we can work on your free exchange.
I paid extra for two day shipping! It has been a week now, It should not take four days to process through when someone is paying EXTRA MONEY. Ridiculous. It was supposed to be delivered last night and nope still in Springfield. Never buying anything from here again. Can't even get through to them through email. You need to be more on top of things. Customers are your number one priority. Very unhappy.
Date of experience: November 13, 2019
We're so sorry to hear about this, Hannah. We will surely help you out with your concern. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I ordered a few things from shapermint. One of the panties rolled. Customer service was great and they continued to communicate with me until this was resolved. Now waiting for the shipment. Thank you
Date of experience: September 8, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
This isn't how we want to leave you, Susan. Allow us to look into your order and make things right with you. Send us your order details here https://m.me/Shapermint?ref=w15260442. Hope to hear from you soon.