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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I was very impressed with your customer service. The first order was size medium and too tight, your company replaced my order without having me return the first order. I like the bras, but the only complaint I have is the band below the breast is too wide and starts to curl up which is annoying.
Date of experience: September 28, 2020
It has been an easy experience. The price is what caught my attention and then to see how the product could make you feel and look. It was an easy purchasing experience and product came in almost no time. I got the shapermint shorts amd have to say I like the way they fit and make me feel. I will defenitely buy more products from them in the future.
Date of experience: October 11, 2020
Don't get me wrong, I have purchased before from Shapermint and have been very happy with my item and the service.
This time, my usual items were sold out, so I opted for a different brand. The size advise chart was the same as my usual items so I ordered the same size. Too small! The sizing label attached to the item was completely different to that on the website. Considering I live in Australia and am currently in lockdown, it is too hard to return these items. I will keep them in case I lose weight!
The moral of the story, please use the manufacturers size charts so we know what size to order and I will stick to my usual purchases when they are back in stock.
Date of experience: October 10, 2020
Thanks, Jennifer! We can have it exchanged and send you the right size. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint
Bras, panties, leggings were all better than I expected for such a great price point. The cami was my only 4 star item. I wish it was a bit softer around the girls without a bra on.
The bras are awesome right out of the bag.
Date of experience: December 22, 2020
We're glad to hear about your feedback with your Shapewear, Karen. We also want to help you get a FREE exchange for your Shaper Cami, no worries. Please send us a DM with your order number and email address here: http://m.me/shapermint
I received 2 identical camis and both were extremely smaller than my size. I ordered what I normally wear and there was a big difference. I also requested assistance with sizing and have never received an email or any type notification for assistance.
Date of experience: August 24, 2020
Leave it to us, Lisa. We’re here to help you get the right fit. DM us through our Facebook Messenger at http://m.me/shapermint, so we can better assist. Thanks!
I am currently wearing the second bra sent by Shapermint. They kindly sent this one as the first was too small, and I donated the medium bra. The large bra is also too small as it bunches my breasts together so the topple over the bra. I am frustrated at this point, but didn't want to contact Shapermint again, but this will be my only purchase.
Date of experience: April 16, 2020
Products are great quality, just not designed for tall women. Tank tops are a bit too short and ride up, and the shorts aren't quite long enough and the waist isn't as high as it should be. Still wearable just not amazingly comfortable.
Date of experience: March 14, 2021
We appreciate your feedback, Amy. The good news is Shapermint is a marketplace. Probably a different style might work better on your. Exchange is FREE. DM us with your order details here: http://m.me/shapermint
I had purchased 2 items from Shapermint and sadly, one didn't fit as well as I had hoped so I reached out to customer service to get an exchange. It took less than 5 minutes to get that processed, and all I had to do was return the item that didn't fit well. Their customer service was so polite and helpful, that I decided to continue purchasing items from them. The items are very well made and they do help keep it all together if you catch my drift. Overall, I would definitely recommend this company to anyone looking for shapewear!
Date of experience: August 29, 2020
Your feedback made our day, Ana! We always aim to deliver a great customer experience, and we will continue doing it no matter what the circumstances are. And hey, you know what else is very true? That you are awesome!
Shapermint bras fit very well and are extremely comfortable. After I tried my first one I immediately ordered a second one since I knew how well they fit! Now the next test is the test of time- how long do they last!
Date of experience: September 21, 2020
Glad that you loved the fit, Natalie! We'd love to take care of your concern regarding the email that you're receiving though. Just please DM us with your order details via, http://m.me/shapermint, to best assist you.
I wear many body shapers through my life when i was a young lady and I had good weight and curves but now i have just some lb over but i still have curves and waist. I wore, shorts, camis, body briefs, high waist briefs from many brands but i saw this ad on pinterest and I decided to buy one so im so happy because it works very well it has a lot compression on the belly and I feeling so good specially when the period is coming up so soon, well I'm very short lady 5" 2 " and my weight is 185 so i bought M/L so I'm very happy with my purchase. This body shaper really works the material is really stretch and compact and it doesn't rolled down, it stay on my high waist and it is very comfortable. I love it!
Date of experience: February 24, 2020
I thought it looked like it would be a comfortable bra, but when I got it and tried it on it find fit right.No way to adjust the straps so I just returned it. You never really know when you order clothes.
Date of experience: August 15, 2020
Sorry to hear it turned out that way, Pamela. Should you think we can still be of help, please DM us at http://m.me/shapermint.
I called because I purchased the wrong bra by mistake. I explained my dilemma and the customer service rep handled the problem professionally, efficiently and told me to donate the wrong bra to someone who needed it. Absolutely best of all scenarios!
Date of experience: December 17, 2020
I never give 5 stars, but my experience was pretty close. The items I ordered did not fit and I didn't care for the fabric. I received a return label and the items were returned and full credit was applied. Thank you
Date of experience: March 27, 2020
I ordered this because it popped up on my social media several times. It look really go and since I'm about to go back to the office I thought this would be great. I am a 14, I ordered a camisole and cant get it past my neck. I ordered the shorts and cant get them above my knees. I ordered XL in both products. I hate having to return. It's such a hassle, but I cant give up $70. It's hard ffg or me to get through to anyone. I see the reviews but I am a real person.
Date of experience: May 11, 2020
Hi there! Let me help you get the right size. Exchanges are on us. Just send us your order details as well as your exact waist and hip measurements through this link http://m.me/shapermint.
I bought 2 of the same bras only in different colors. One fits fantastic and I love it. The fabric is very soft and I have to watch what my skin touches, The other would not have fit at all if they did not send the extra clasp or hooks. I have no Idea why. Both are the same size and kind, just different colors. Did I say anything about this? No, Because I do have the extra hooks they provided. Yes, I would have had they not have sent the hooks. Will I purchase from them again and take the chance? Yes
Date of experience: July 8, 2020
Oh, wow! Thanks, Aimee. Glad you still loved it despite some differences. But don't fret. Exchange is free! If you feel like getting a different size, and style will be better, just let us know.
Bought wrong size got it replaced it was ok second time around but still folds down doesnt stay in place. The commercials for it are over rated. Hanes pantyhose holds your stomach in better than your product
Date of experience: October 22, 2020
Oh my! Sorry to hear this, Catherine. Don't worry, we'll still take care of this for you. Perhaps you need a shapewear with a higher compression level. Just DM us at http://m.me/shapermint for faster assistance. Thanks!
I love my pants! My first pair did not fit right-
(because I thought I was smaller then I actually am. I recently gained a lot of weight)
-and when I contacted customer support they were so amazing! I did not even have to send my pants that did not fit back! I was able to give them away and they sent me another pair that were my actual size asap! It was a great experience all the way around! I love my pants and i love the buying experience they offer!
Date of experience: July 2, 2020
I needed very firm Shapeware for medical reasons and I'm not sure if they should feel this tight or if I got them in the wrong size. They're difficult to put on they leave sea marks in my legs and sometimes the top band does roll on my stomach. But that's just one pair that does that. I am tall so I think that might be one of the problems is that I cannot pull them up as high as I would like to I take salt pills which causes my legs to swell up at but according to the measurements I ordered the right size. I need your advice and expertise and telling me if I need to go up a size or if this is how they should feel. It is a relief to take them off at night because they do you compress my legs and stomach which is exactly what my doctors wanted for me. Please get back to me and give me the advice as to whether I should return these and go up a size or this is Howell really firm compression leggings work. I don't remember when I ordered them I still have one pair I have not opened yeah.
Date of experience: February 22, 2021
So sorry to hear this happened to you, Tracey. Though it shouldn't feel this way. Allow us to exchange yours to your correct fit. Send us a message on this link http://m.me/shapermint with your order details. We offer exchanges for free.
It's so perfect Im not sure how else to describe it. Okay it is comfortable, it doesn't fall down with movement, it flattens my tummy and bulges without flattening my booty. So all in all I love it and I will definitely purchase more very soon. Mine was the black Empetua with the short booty shorts
Date of experience: September 10, 2020
Oh wow! Your feedback brought us to cloud nine, Tawnie! So happy you love your shapewear and we're excited for you to have more soon! Hey, you know we're looking for Brand Ambassadors and we can see that your a great addition to our team! Join us! Here's where you can learn more: shpmint.com/ambassador.
I needed some shape wear to cover some belly rolls and this worked. I don't really like shape wear as I dislike any pressure on my upper or lower stomach. This product smoothed it out and no pressure whatsoever. I recommend it. Thank you!
Date of experience: September 21, 2020
We're so glad it works perfectly on you, Karen! You can also be one of Brand Ambassadors and spread some love! Click this link to learn more: shpmint.com/ambassador
This does the job, while remaining comfortable all day. I bought the boy shorts version and found them very comfortable. Best of all, the top doesn't roll down after a few minutes of wearing it! Never moved, even after a long day of wearing.
Date of experience: July 6, 2019
I have bought a couple of pieces that I am pleased with. I don't feel the tightness that I get from other girdles but I do see how smooth my clothes looks on my body. I don't see lumps and bumps everything is smooth and comfortable. I can wear my pieces all day and not have any worries that it's going to roll up or down. I have ordered about 6 pieces 3 panties and 3 shorts sizes 2xl. The customer service is great and works hard to please your needs. I have suggested my family and friends to try Shapermint to see what they think. You won't be disappointed at all.
Date of experience: July 3, 2019
I bought bras and they were first sent to the wrong address! Then, I got a bras with wrong size!
This was for my sons wedding and I never received them in time!
Then, get them and they roll up and strap gets twisted!
Date of experience: August 23, 2020
We are just saddened to hear this, Kim. Please let us make this right and to get you started, please send us a chat through this link. Thanks! http://m.me/shapermint
I have 4 Truekind wireless bras and they were comfortable. I wash them in cold water. I hang them to dry. Either some arrived larger than the others and I did not notice, or they are stretching. Two are no longer comfortable because I can't make them tight enough around my ribcage and they slip up.
Date of experience: February 14, 2021
That must have been frustrating, Sue. We'd love to fix that. Send us a message on this link http://m.me/shapermint with your order details. -Joyce
I had ordered a few bras and I was very pleased to feel that they fit perfectly. I can even take out the pads in the cups to wash them separately and put them back in. It definitely is true to size and I am a 2x! I'll order myself a tank top next time :)
Date of experience: February 5, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Great! Thank you for your sweet feedback, Wendy. Take a picture and send it to us to help us spread the love. You can get a chance to be featured or posted on our Social Media pages. Stay lovely!