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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
You guys get an Excellent for customer service. All the bras are just uncomfortable, the Bralette was so little I gave it to my granddaughter. Your sizing is just way off. I gave them to my friend who is a 34D. Hopefully they will fit her. Nice product, but sizing isn't correct.
Date of experience: February 10, 2021
The high waist legging and high waist short is soo light, comfy, not hot and most importantly it did not roll down. I'm a mother of 8 kids. Always busy attending to them, carry the small ones. Bending here and there. It did not roll down..
Date of experience: November 27, 2020
You're MOMazing, Arlin! You are exactly a perfect ambassador that we're looking for! Sign up here: https://shapermint.com/pages/ambassador
I have purchased 2 items from Shapermint and both are perfect. I accidently ordered an item other than the one I wanted and only realized my mistake when the item arrived. The customer service was outstanding and they sent me the item i really wanted immediately.
Date of experience: February 18, 2020
The product is amazing... the feel and comfort. The prices during Holiday sale were amazing. The customer service was even
More amazing with easy exchange on sizes or different product. I will order again.
Date of experience: December 21, 2020
We're excited for your next purchase, Jamie. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
This is not a complaint. According to the sizing chart I needed a large but the large didn't quite do the job I expected. I needed a Medium instead. I love the product and I will order it again. This time the right size. I was so excited that I took the tags off and decided to keep them. They do help and the comfort level is great.
Date of experience: July 5, 2019
Shapermint is a dream to shop with. I love their products. When I have had to contact them with an issue their Fit Experts are helpful, pleasant and dedicated to making my experience with their company as pleasant and stress free as possible. 5 star Company.
Date of experience: August 31, 2020
Yay! That's music to our ears, Lori! Your positive remark motivates us more to continuously provide excellence with our products and services. Stay awesome! ❤️
Love the feel of the bra but I ordered the size according to chart not knowing that included a spacer. My work is very physical and I found the spacer was just not doable for me. When I order another bra I'll order a larger size.
Date of experience: August 29, 2020
I absolutely love this shape wear. I ordered it too big and had chat with one of your representative who was absolutely wonderful and helpful. She helped me through the process and I got my new shape wear very fast. I am very happy with it.
Date of experience: July 18, 2020
This was my first purchase. I ordered two pair of leggings. I decided to try and exchange one pair for a smaller size. When I contacted them, they said give the one pair to someone else and they would send the smaller size at no cost
Date of experience: February 3, 2021
Everything is great except the American facility that products are received from in Australia is in China and the sizes listed which should vary little for the same product can vary by 1 to 2 inches. They have made in China in large writing. I have 3 pairs XL empetua high waisted shaper shorts and can wear 2 of them, only 1 very comfortably. Would prefer if there is an option to actually get them from the US.
Date of experience: January 31, 2021
Hi, Imogen! All of the should fit the same if they are the same size, but can you send your order number to us via Facebook Messenger so we can take a look? Here's the link http://m.me/shapermint
First, customer service is excellent. I was looking for a cami with wider straps. This one is great. I might have done better with one size up as it did well everywhere except my left arm. Just couldn't get it positioned right for it to feel comfortable. Not giving up. It's clearly a quality product with thoughtful details.
Date of experience: May 17, 2020
I ordered one bra, loved it so ordered a duplicate. Unfortunately it was not the same fit, even though it was supposed to be same size. Customer service gladly sent me a new one and told me to keep the misfit or donate it. All was super easy and fast.
Date of experience: June 12, 2020
I ordered a wide range of items from the body shaper high waisted tights, to some shorts for shapewear, and also a couple of the new bras.
I was mostly very pleased. I liked everything but the bras. The sizing chart is important and I went through it very carefully and am happy with the sizes I got. The bras are not designed for big natural breasts, so I'll be returning those, but thankfully they have a great return policy
Date of experience: February 17, 2021
Exchanges are FREE, and allow us to help you get your perfect fit, Brieanna. Please send us a DM with your email address, so we can better assist. m.me/Shapermint
Thanks!
I purchased both a shapermint brief and a spanx one to compare since I could not get to a store to do so. I found that the You Tube videos do not lie and the Shapermint besides being cheaper is more comfortable and seems better made. I definately will be buying more of this brand.
Date of experience: September 25, 2020
Yay! Thank you for such a wonderful feedback, Diana. We stand behind the quality of the shapewear we carry from our very best brands and wants to make sure we meet your expectations. You can also be a great fit to become our next Brand Ambassador, click this link to learn more: shpmint.com/ambassador
The customer service is wonderful from this company. I had to exchange my size and they were prompt to exchange it. The new one arrived within days of contacting the company online. This is a great product and I can't wait to wear it when I cruise soon.
Date of experience: July 2, 2019
I ordered a pair of leggings and also I was to get a wash bag as a free gift in which I have only received the wash bag nothing else but they have charged me £7.50 so it was not a free gift will not be ordering again.
Date of experience: January 5, 2021
Oh, no! That's odd, S! We'd love to take a closer look at what happened. DM us your order details through this link: http://m.me/shapermint.
I was very skeptical with anything that had to do with body shaping. I hate anything that will be tight around my stomach cause I'm so sensitive to things that go over my belly. I always feel like it's squeezing me and I can't breathe. In addition, I'm relatively thin but I wanted to wear it under my wedding dress in case I get a bit bigger since it's 9 months away. I have a bit of a belly and when I tried it on and put over a tight shirt I could totally see the difference. Also, my mom is bigger than me due to having 3 kids and she tried my small on and I could totally see the difference. She has a bit of the back rolls and when she pulled it over it I was shocked cause it totally smoothed it out. I asked if she could breathe or if it's tight because it was a small and she's not a small but she said it feels like nothing. She could totally wear it out. Again a 10/10. Highly recommend
Date of experience: February 8, 2020
Very prompt response for any issues, and great product. Would recommend to anyone. Shapewear that stays in place and is comfortable for every day wear. And it is super affordable. It's better than my expensive shapewear.
Date of experience: September 27, 2019
I set out for Shapewear with the intention of buying from the brands I'd heard the most about, but did some research into other brands. Shapermint consistently got amazing reviews so I ordered four articles. I can't be happier with them all.
The only thing I will say is that I have a bigger rib cage and despite the silicone band in the waist, it still rolled down a bit. It wasn't enough for me to negatively rate anything, but for women who have a waist and a bigger rib cage, this is something to know. I didn't mind hiking the waist up a bit though, it didn't really bother me, just something I noticed.
Date of experience: October 4, 2020
The size chart was not correct. I ordered my correct size according to the chart given, which is the size which I normally wear, but the bra I received was too tight. Customer service was great and gave me a larger size which fit perfectly. It is so soft and comfortable. Just wish their sizing chart were accurate so that there was not a delay.
Date of experience: March 17, 2020
I am always looking for comfortable compression garments to help my lymphedema and pelvic instability patients. Your product exceeded my expectations. I will be recommending it to many patients.
Thank you so much!
The Pelvic Whisperer
Date of experience: December 19, 2020
Awesome! We're thrilled that these shapewear can do more than shaping and smoothing, Elizabeth. Amazing how it can make your patients comfortable too. You can help us educate others and share this great news to everyone - be our next Brand ambassador! Sign up through this link: shpmint.com/ambassador.
I bought the whole body shape wear in size (L) which turned out to be my exact size but there wasn't enough hold around my stomach section. After having my twin girls I needed something to give me a firm hold around the stomach. But the full body shape wear I bought didn't do that at all plus upon putting it on the first day I got a little tear around the thighs and that is due to the Material being too tin.
Date of experience: May 27, 2020
I buy this product for my daughter she is 15 size XL. Now she is so happy. Wear a dress was her dream. Now she is wearing that dress that she wants and it's awesome to see her happy. I buy for me too I work 8 hours standing. I feel the support on my back all day.
Date of experience: May 12, 2020
I love my shapermint short! It's so comfortable that I can wear it all day with no discomfort. It stays in place and doesn't roll, and most importantly, it holds all my rolls in place! I'm one satisfied customer!
Date of experience: November 10, 2020
Glad to hear you loved it, Lisa! You can be one of our Brand Ambassador Program. If you like, you may sign up here: http://shpmint.com/ambassador
My experience with Shapermint was unique. The customer service was excellent. However I think I got the wrong size. I will keep the ones i have and just gift the ones that are too big to a family member
Date of experience: September 14, 2020
That is a splendid idea, Leah! However, mind sending us a chat about this? We can offer you an exchange for free and you, sending us a chat will get you started. Thanks! http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
So sorry to hear that the bras didn't fit you, Sandra. Allow us to make it up to you. Have them exchanged to a different size, style or brand for free! DM us your order details so we can quickly sort things out. Click here: http://m.me/shapermint to get started.