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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Shipping took 3 weeks. Helps hold everything in. Don't believe the ads it won't give you that hourglass shape. Ordered the boyshort style, rolls up at the thighs, rolls down in the back at the top. But comfortable.
Date of experience: February 6, 2021
Wearing your undergarments have been one of the best purchases that I've made over the years. No longer do I have marks on my shoulders, or the painful unwire not fitting correctly and rubbing the skin raw around my breast. I have freedom of movement no jiggle or uncomfortable feelings. Thank you.
Date of experience: February 3, 2021
The material is stretchy and fits me well. However, I would still wear a bra under it for support. I bought the 3XL size. I would not wear it as a top as too much of my bust shows through. Not very lady-like!
Tip for consumers:
Not a wow product as advertised, but that is what marketing is all about.
Products used:
Camisole top.
Date of experience: September 24, 2022
Fret not, Christine. Let's find your perfect match. DM us here. https://m.me/Shapermint?ref=w15260442
I have bought 2 bras and a pair of leggings and am so happy with my purchases. The quality is excellent and they are sooo comfortable! I am a very happy customer and look forward to many more purchases in the future. :)
Date of experience: October 28, 2020
Yasss! That’s awesome, Stacey. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I was really impressed with the speed in which my Truekind® Daily Comfort Wireless Shaper Bra arrived (10 days) It fits comfortably. However, It would be great if the straps were adjustable.
I was happy with my order so much so I ordered more. This is where the problem starts.
6 weeks later I still don't have my order when I questioned by email where it was I get an automated reply full of excuses. At the time of writing this no answer no product... NOT IMPRESSED!
Tip for consumers:
Be careful
Products used:
Truekind® Daily Comfort Wireless Shaper Bra
Date of experience: June 16, 2021
We're sorry for the automated replies and for not getting your order on time, Heather. We are experiencing shipping issues, and we’re taking steps to resolve them as soon possible. Can you share on this link your order details so that we can check what happened to your order? https://m.me/Shapermint?ref=w15260378 Plus, we'll take care of the bra that is not fit, exchanges are FREE.
After not correctly fitting into the first one, customer service sent me another on in the correct size for free. This time it fit and was overall very happy with it. I didnt even notice it was on. It wasnt rolling down the back, was easy to take of and on. Very happy with it all. Thanks
Date of experience: July 7, 2019
I ordered 3 Trukind bras, one white, one flesh and one black, all in size Medium. The white one fit perfectly but the other two were too tight. I purchased a white bra in November and liked it so much that I purchased additional ones. I am disappointed the black and flesh bras do not fit properly.
Date of experience: January 30, 2021
Oh, we actually change sizes and measurements for our sizing chart, depending on the reviews that we've been receiving, Gayle. Don't worry, we'll have this sorted out for you. Please DM us your order info here: http://m.me/shapermint We've got you, pretty.
I ordered two bras on 5/14/21. I paid thru PayPal. To date, I have received only half the order. Customer Service is non-existent. All I get is an auto reply to my email and no response. I will NEVER order another item, nor will I ever recommend this company! HORRIBLE EXPERIENCE!
Date of experience: June 10, 2021
We're sorry if there are missing items on your package, Lauri. Let us sort this out and send a replacement for it. Just send us a private message with your order number and email address here: https://m.me/Shapermint?ref=w15260378
I am happy with the bras I purchased. They are very comfortable without the underwire. I do wish the straps were a little wider because they do cut into my shoulders and hurts me there. I have bought 2 different types of boy shorts and the one pair I have tried bug me because when I sit down the legs roll up and I have to try to pull them down every time I stand, not a big fan of those! Overall I would give the bras a 4 out of 5 and the boy shorts a 2.5 to a 3.
Date of experience: May 11, 2020
Hi, Gidget. We can help you get a boyshorts that stays up. Exchanges are free. Just send us a DM with your order details through this link http://m.me/shapermint.
The bras are fine. Not as much support as advertised but fine otherwise. The issue is that this is the 3rd or 4th reminder for me to review. I'm just not that into you or your company AND I don't work for you. Stop it.
Date of experience: July 6, 2020
The feel is always Confortable especially the bra. Reason why I ordered 2 more. I rated 4 because of je second order which I thought will arrive faster than the first which I ordered during the Christmas rush but this order tool forever to arrive.
Date of experience: March 16, 2021
It is often difficult to find a bra which fits properly and is not exorbitantly expensive. The ShapeMint bras are very comfortable and are flattering to wear. The coverage is good, as is the fit. I bought one bra in each of the 3 colors.
Date of experience: March 9, 2021
I have been wearing the the bra on a daily basis. Due to this COVID-19 stay-home guidelines Been home trying to be as comfortable as ever. The bra is essential in every women's collection. I have also been using the tank during these hot days. This tank you could use it with or without a bra. I hate using shirts without a bra because I'm a 40D but this shirt keeps my boobies in its place.
Date of experience: April 26, 2020
I had no idea that what i order would forever change my life. My family and friends all notice the difference in my appearance. My clothes fit and look better. Everybody asked me if i had a tummy tuck. Wow what a difference the shapemint experience made. Shapemint have a customer for life. Thanks shapemint
Date of experience: June 17, 2020
I've had good experiences with the Customer Service from Shapermint.
I wanted to try the brand but was concerned that the cup wouldnt fit. I was right. How can you make a bra like Shapermints and not make the cups large enough for a large breasted woman? A 3x bra should fit a person with larger than DD. Maybe adding another size would help.
During this time of virus, I decided not to send the product back and just took the loss of money.
Date of experience: March 30, 2020
I was apprehensive because I've had this type of product before. I really do like the high waisted shaper panty. Does it do what the advertising videos do... no... but they do hold everything in and they don't roll down!
Date of experience: October 22, 2020
I bought two shaper panties. They make you an offer so you get a discount you more you buy... fell for that... now want to return as nothing much happens. The ads are misleading or maybe it works for flabby fat, if you are firm it does zero for you. I tried to return one of the panties and the scamming was evident... they return only a FRACTION of the value as they charge a huge return fee. Then they direct you to purchase more... in tiny print it tells you the small amount you are credited. I knew it was going to be a hassle. The insistent ads, the loads of email and the overpriced product. Argh. Stuck with it now. Learned my lesson. If it seems too good to be true, it is.
Date of experience: October 18, 2019
Oh no, Margaret. So sorry to hear that it turned this way. We’re concerned! Please send us a Facebook Message or email us at hello@shapermint.com with your order details.
I feel like there should be a size between medium and large and the size extra-large to 2X it was super hard to get on but no roll down problems. It's so hard to pull on it's a deterrent for wearing. Loved it once I had it on but haven't worn it since
Date of experience: May 21, 2020
I bought the cami and it is amazing it folds me in with out feeling like I cant breath. Very comfortable I wear it everyday. I did take their advise and ordered a size smaller than what I am and it is amazing. Will be buying again.
Date of experience: July 2, 2019
I ordered 3 bras. 2 tan, 1 white. I ordered the size as per the size chart. I received 1 black, 2white. I hate black. I wore a white one for a day. It provided zero support and the strap kept sliding down my arm. I am very unhappy with them. The best part? There are no directions for returns. Not a happy customer
Date of experience: July 2, 2019
We're sorry to hear that, Andrea. You may submit your return or exchange request through this link: https://returns-exchanges.shapermint.com/#/
Your correct order number is SM1996868. If you're having troubles processing the exchange or return, you may send us a private message through our facebook page.
I love this shapewear most of all because it is comfortable. I can actually wear this without feeling like I am going to suffocate. I love how it doesn't roll down, and stays put. And it makes me look great!
Date of experience: July 26, 2020
The order process is lengthy I wanted to order more items but with 2 orders in your system and tracking information was not valid on one order I lost out on some items that had been discontinued these items I had been searching for over 4 years
Date of experience: June 8, 2020
We can surely help you with that, Donna. Send us a PM through this link: http://m.me/shapermint, we'll send you an invoice instead. Thanks!
I love these! I got a pair if leggings and some shaping shorts and I love them both! I found the grips keep the shapewear in place most of the time but they sometimes roll down a little. Overall I still would absolutely buy them again and recommend them!
Date of experience: July 12, 2020
Got your back, Alea. We'll help you find the best fit! Just send us a DM with your order details via this link: http://m.me/shapermint so we can quickly sort things out.
My experience was average. The process was easy. I thought it was weird that I was offered the same bra I had just ordered at a different price (a bit cheaper, if I remember correctly). I did take up the offer. I'm disappointed that the description didn't state that the pads were removable. If I had known that, I wouldn't have bought the bras. I don't like the removable pads because they don't stay put and you have to adjust them every time you put the bra on. I suspect the pads will eventually start coming apart even though I air dry them. This has been experience with other bras that have a similar style of pad. The bras are also not as comfortable as the ad claim.
Date of experience: July 13, 2020
Our Fit Experts got you covered, Yolanda. You can try a different brand for free! Just send us a DM via this link: http://m.me/shapermint and we'll take care of it.
I love these bras and was disappointed in the other 3 I purchased. The lining on the inside was a different shape and was hard to fit in place. No problems with the circular lining with the first purchase. Putting on a bra shouldn't be this difficult. Other than that they are comfortable just wished they were like my last purchase.
Date of experience: April 18, 2020
Hi, Tammy! So sorry the three other shaper bras you received aren't like the ones you ordered before. Can you send us a message thru our Facebook page so we can check it out? Here's the link http://m.me/shapermint
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Rollings can be prevented by getting the right size or style, Linda. Have them exchanged or free! Send us a DM here: http://m.me/shapermint so we can best assist you.