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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I had the opportunity to wear for a whole day and although I was pretty impressed and didn't have to end up taking it off, it began to crawl up my leg just a little. I am constantly up and down on my job so that my have been why. The top didnt roll down though which was a plus because the last shapewear I had constantly needed fixing. I was able to wear it comfortably the whole 8 hrs. And ended up wearing it about 2 or more hours after getting off. I got a medium based on other reviews and may should've gotten a small to provide extra support. The medium provides support and is comfortable, but my stomach doesn't appear as flat as I would like. The small may give me the look I really want, but I wonder if it would jeopardize my comfort. Overall it is great in comparison to the typical shapewear.
Date of experience: June 18, 2020
I recently had to return shapewear I ordered because of the fit. The Shapermint Representative who assisted me was extremely professional and made me feel that my concerns mattered. The items were returned and I received my replacement items before Shapermint received my returns!
Shapermint Diva for life
Date of experience: August 28, 2020
I bought the Shapermint bras and they fit well but the straps were a smidge too big. I've been losing weight so I exchanged them for the smaller size. They fit wonderfully with the included bra strap extenders, and hopefully will fit without one soon! The exchange was smooth and fast.
Date of experience: March 14, 2021
I love this product. Usually when I get towards the affternoon/early evening, I'm ready to discard my bra. I dont even feel like I'm wearing one now. And I had 2 lumpectomies in one side and it resulted in a rather noticeable disparity in size between my breasts. Other bras would fold leaving a rather noticable line, this has not done so. I am so pleased with the shapermint and plan on getting more and throwing out the old bras I have.
Date of experience: November 29, 2020
You’ve got us sporting big smiles, Kathleen. You can get all the colors next time. Be one of the Brand Ambassador, and help us inspire other women too. Just head over to the page on our website and fill out the form. Here’s the link: shpmint.com/ambassador
Stay awesome!
The product doesnt shape ANYTHING at all and rolls down. False advertising! On top of that received only half my money back. Charged me a $6.95 return fee but won't let me rerurn. Told me to give away. Why would i give a product to someone else that isn't good. I wouldn't. Shame on shapermint!
Date of experience: March 19, 2020
Hey, Irene. Sorry about your order rolling down and the refund fee. Send us a DM with your order number on Facebook and we'll see what we can do. Here's the link http://m.me/shapermint
Everything was easy to find price wasn't to high and product came pretty quick considering the coronavirus and everything! The Shapermint wear it's self is great I like my new extra form fitting panties the best!
Date of experience: April 24, 2020
I have been using underwire bras for years because of the support, but I hate them. The Shapermint bra supports and is so comfortable I don't even know I have it on. The straps don't slip, which is wonderful.
Date of experience: October 30, 2020
Yay! That’s great to hear, Cindy. You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I bought the shapeware for my sons wedding. The weather was soo hot & humid. I was worried about the garment slipping down because it was so hot. But to my surprise it stayed in place! I was comfortable the entire time I wore it, even in the heat & humidity. Definitely recommend!
Date of experience: August 2, 2020
Thanks for posting an honest review, Judy. Should you need assistance with how it fits or anything about your order, feel free to DM us through our FB messenger at this link: http :// m. Me/shapermint
Stay awesome! ❤️
I had originally ordered a large and that ended up being too small. I am only 38b. So I was a bit surprised that it did not fit very well. It was a bit tight. I had to return for an extra large and I got that back quickly! The extra large fits wonderfully and it's so comfortable I absolutely love it. I'm never comfortable in any bras due to having fibromyalgia I don't like having anything to Snug around me. But the extra large is going to work out great! I just would advise ordering a size up
Date of experience: September 30, 2020
Thanks for your trust, we're thankful for amazing customers like you, Lori! Spread the love!
Absolutely love this bra. So soft and comfortable. Bra is so supportive. No underwires, but lots of support. Breasts are supported and rounded. I was somewhat skeptical that a bra without underwires would be this supportive. But I was pleasantly surprised. I would definitely buy this same bra again. So comfortable, don't even realize you have a bra on.
Date of experience: October 5, 2020
You know the way to our hearts, Sandra. We appreciate your wonderful feedback and so happy to hear it. We'd love you to be a part of our Brand Ambassador Program—if you like, please sign up here: shpmint.com/ambassador
So I went to she site to get another bra. When I got there it was hard to find the same one I had ordered before. Not sure how I ordered the 1st one. Maybe it was an email. While there I wanted to see if there was other cami styles. There were other brands and that confused me. Anyway I found what I needed but not the other things I wanted. Not sure why there are other brands on the site. Also I have a cami with reduction from another retailer. It is no longer made and I need the smaller size. I love love love it and wish there was one like it in the shaper mint collections. Is there any way to talk with someone about the design? I would get 1 for every week day if I could find one I love as much. I like the compression for the cami I got from you but not the top or the straps.
Date of experience: January 5, 2021
We hear you, Rae. Let's talk more about it! Send us a DM with your order details so we can quickly sort things out. Here's the link: http://m.me/shapermint.
For years, I have purchased bras hoping this is the one. I've always worn an underwire for the support. The Shapermint bras I purchased from an ad on Instagram are the most comfortable bras I have ever worn. I can't even tell I am wearing a bra and the support is fabulous. I've got two more on the way.
Date of experience: September 20, 2020
Hearing that you had a great experience is the best thing we could hope for, Carol. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more: shpmint.com/ambassador
I had tried 2 other wire free bras and was about to give up so when this bra had a reasonable sale price I decided to try it. The sizing chart was accurate which is one of my issues with online bras. I was quit happy once I got it. It covered my side well. The cup had a good coverage which not the case with allot of bras. The quality was pleasing. It came with an extender, which I didn't need, and that was a surprising but great. It was not a sexy bra but that wasn't what I was looking for. Since the bra was wireless it had a good design for support which was what I was looking for. This bras works for large and small busted people. I highly recommend this bra.
Date of experience: June 16, 2020
The 1st pair of shapewear I bought was too big, you replaced it with a smaller size and told me to give the 1st pair to charity. The 2nd pair did help a bit but I felt they didn't control my tummy or muffin top enough. You then explained I may need a different type with more control. I can't wait for them. Your aftershaves service is awesome.
Date of experience: July 31, 2020
I normally wear an XL in tops and a 16 in most pants and jeans. However, I followed the size chart which called for a 2XL but I sized up to a 3XL to make sure the shaper fit over my hips. It is a great fit and I now own a black and white shaper. Good product. You won't be disappointed.
Date of experience: October 1, 2020
The order took additional time to ship.
I have requested refund authorization and no response from Shapermint.
I am very, very, very DISSATISFIED.
I lost almost $200.00 due to your refusal to live up to your dishonest advertisement.
Date of experience: October 9, 2020
We hear you and we'd love an opportunity to make it up to you, Brenda. Please send us your order details here: http://m.me/shapermintand we'll sort this out quickly.
Love, love, love my Shapermint shapewear and also the leggings. Now I can wear leggings and not be conscious of my wobbly tummy as it's now firmly encased in the shapewear leggings.
Time between order and delivery to the UK was only one week. I will definitely be back again
Date of experience: February 3, 2020
In regards to the shaping cami, I love the fit, the wireless support etc. The only thing is it doesn't seem to "breath" very well with all the stretchiness and it's gets very sweaty under my breasts. I don't know how to resolve this except if there was something cotton like next to the skin, I'm not a heavy person 160,5'7" and not large breasts. I do love the feel of the shaper and the leggings are just greatl
Date of experience: December 10, 2020
We're happy to hear that you loved the support and comfort your shaping leggings are giving you, Deborah. No worries, we won't leave you less satisfied. Our Fit Experts will help find the perfect style and fit and exchange your cami for FREE. Just DM us your order details through this link: http://m.me/shapermint.
Ordered Shaper panty brief and they were to big. Called customer service and they walked me through sizing and helped me get the proper fit. Exchanged my order. The customer service gal was friendly and knowledgeable. Will shop again and tell my friends.
Date of experience: October 1, 2020
Yay! Thank you for allowing us to fix your concern, Irene. Stay safe and healthy!
So so happy I finally decided to purchase from them. Once I finally figured out the right size, with the help from customer service. I absolutely love my bra and shapwear. Will definitely purchase more items!
Date of experience: March 22, 2020
The undergarments didn't have any support. It did nothing for my shape, and it actually made my butt smaller adding to my Danny DeVito-esque physique. I wanted something to bring my tummy IN, not just make it a firmer egg shape. I'll be returning it, and not looking for a replacement as I've accepted my physical appearance and resolved to rely on my personality.
Date of experience: April 7, 2020
Sorry, you feel that way, Michelle. We're a marketplace with different styles and brands. We're sure we'll have one that we can recommend. Send us a DM through this link http://m.me/shapermint and we'll help you right away.
Your responsiveness is first class and your website is easy to use. My bra didn't fit properly and you immediately shipped me a smaller size. Unfortunately the smaller size is a bit too small and the straps fall down. I wouldn't buy truekind again. I need a product that has an adjustable strap.
Date of experience: April 2, 2020
The shapewear is a great fit, super comfy and light. It seriously doesn't roll down! The only complaint I have is with the hash panty/underwear lines. I wear the shapewear with my jeans and even through my jeans you can see the harsh underwear lines. My only suggestion is maybe order a size up if you have a butt on the larger side. Still super comfy I'll just have to wear it with loose pants or a skirt. Would definitely recommend.
Date of experience: July 5, 2019
The shapewear itself is great it controls your tummy tucks and everything that needs to be it does what it says. But the top part that holds it up is way too tight around your organs. This is why it rolls down because it doesn't flow properly with your body. It's almost to tight to breathe. It makes no sense to have the upper band tighter than the shapewear itself.
The shapewear tank top: rose up and doesn't stay down as well. Also it doesn't need to be so tight around your boobs it's supposed to control your belly and below. It's too tight around your chest and hard to breathe..
Date of experience: October 16, 2020
We got you, Tana! A different style would do the trick! We're sure that there's something in our marketplace that would work better. Send us a DM with your order details via this link: http://m.me/shapermint so we can work on your free exchange.
The bra comes with an extender which I needed. I ordered a 3x. Reason for a 4-the straps are not wide enough for 3x. The bra is very comfortable but the straps roll and pulling up all day. I ordered silicone attachments and good now.
Date of experience: March 14, 2021
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sweet! That’s great to hear, Patricia. Stay awesome!