• Bookmark

    Shapermint

Shapermint

Write a Review

Overview

Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    335
  • Value
    324
  • Shipping
    349
  • Returns
    225
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 65.6%
Positive
40
Neutral
3
Negative
18
View ratings trends
141
See all photos
How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
See positive reviews
Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
See critical reviews

Reviews (7,343)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user heatherm1978
Canada
1 review
0 helpful votes
  • Send Message
November 9th, 2022

I was originally very excited about the order I placed on Oct 14th 2022.
On October 19th I received an email telling me they were out of stock for a number of things I ordered. (the email indicated "It's been so popular on our website that we've completely sold out.") This is the beginning of my confusion, as I don't understand why the website showed it as available when I placed my order.
Since then I have received 41 emails. 41 emails. None of them about my order.
When I reached out, I spoke to a number of bots. Unfortunately they are not helpful.
I received a notice this morning that in order to receive my shipment I have to pay another large fee for the shipment to Canada.
Today is November 9th. 26 days after I placed my order it doesn't even matter if I like the clothes. The purchase process was a very hard process and lacked communication and full details regarding extra fees.

Shipping

Date of experience: November 9, 2022

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We got your back, Heather. DM us here, and let's track your order. https://m.me/Shapermint?ref=w15260378

Thumbnail of user annaf322
Canada
1 review
0 helpful votes
  • Send Message
July 30th, 2020
Verified purchase

The shipment took some time to get to me, overall very comfortable product but I followed the size chart according to the measurements and I feel the shorts could be snugger... I should have gone down a size

Date of experience: July 30, 2020

Thumbnail of user danad260
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 14th, 2020
Verified purchase

I wear a size 14 and I got a size L boy short shape wear. I should've gotten a M size. The bottom part rolls up and it doesn't hold my stomach in at all. Very comfortable though, I will try a medium next time and regular panty so no roll up will happen.

Date of experience: August 14, 2020

Thumbnail of user lisao364
Rhode Island
1 review
0 helpful votes
  • Send Message
September 14th, 2020
Verified purchase

I wasn't expecting a bra from Bali I was a expecting the same bras I first purchased. Bali bra fits tighter and doesn't snug all of my breast so it runs smaller the the first order I made. I also needed to size up the waist trainer which is probably my fault but it did say but was true to size and that wasn't the case. So yeah first order was hit though fell in love with the bra although it did not come in a box like the second order!? Found that weird.

Date of experience: September 14, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

This is not really the kind of experience we want you to have, Lisa. Should there be need for an exchange, please send us a message here http://m.me/shapermint.

Thumbnail of user bonniec322
Canada
1 review
0 helpful votes
  • Send Message
March 18th, 2021
Verified purchase

All the ladies I spoke with wer outstanding, even though my order didn't fit me I was just impressed with ur company policy of donating to a local women's shelter, that is remarkable & gets u my 100% referral to friends & social media
This is the second survey I've done

Date of experience: March 18, 2021

Thumbnail of user demetriat9
New Jersey
1 review
0 helpful votes
  • Send Message
February 12th, 2021
Verified purchase

I ordered the cami and it came in the wrong size. The communication between myself and customer service revealed that I needed a different size than what I ordered originally. I was really please with the way the information was given and how I was walked through the sizing process.

Date of experience: February 12, 2021

Thumbnail of user terriea10
Michigan
1 review
0 helpful votes
  • Send Message
August 10th, 2020
Verified purchase

I was excited about my product!
However my boyshort rode up my thighs and i was constantly pulling them down which is uncomfortable.
Other than that I loved the material and they felt so good on. I still reccomend women try them, just because my experience was not the best, you will absolutely love them.

Date of experience: August 10, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for sharing your honest feedback, Terrie. A different size or style can get you going. Let us help you get the right fit. Please send us a DM through our Facebook Messenger at http://m.me/shapermint, so we can help you with your order.

Thumbnail of user anzad
Maryland
1 review
0 helpful votes
  • Send Message
July 23rd, 2020
Verified purchase

Not that happy with my purchase (50/50) because it has two holes on it on the lef side of my tight. It fits me but does not support my shape and I do not see a difference with my stomach when wearing it under my clothes nor my shape. I also saw that it does not move much.

Date of experience: July 23, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Allow us figure out the best option to fix this, Anza. For better help, please send us a message here http://m.me/shapermint

Thumbnail of user elsap111
Kentucky
1 review
0 helpful votes
  • Send Message
September 7th, 2020
Verified purchase

My shaperwear is doing all that it promised to do. It's soft and very comfortable to wear. It makes my clothes look so neat. So far it stays in place. I'm very pleased with my purchase, and will purchase more.

Date of experience: September 7, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yassss! So happy to hear this, Elsa! Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador

Thumbnail of user cherylc537
New York
3 reviews
0 helpful votes
  • Send Message
May 19th, 2020
Verified purchase

The first time I wore the waist trainer it was very comfortable. On consecutive days it became somewhat unformatted later in the day. I figured it was because I was wearing it daily and therefore it left indents against my skin. This was uncomfortable. All and all, I am glad of the purchase as feels better than my other items from different brands. Perhaps I am better off without the bone in types.

Date of experience: May 19, 2020

Thumbnail of user carlab224
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2020
Verified purchase

Shopping on the website was easy. My shipment was a bit delayed but I expected that as it was coming from the US. I was disappointed in the sizing. I guessed at my sizes based on what I have purchased in shape wear elsewhere. I expected that the 2 styles would fit similarly and they did not. The panty style was too big and the shorts style was extremely small. I would purchase from them again but definitely be cautious on the sizes I choose. 1 size down in the panty and 2 sizes up in the shorts style.

Date of experience: August 9, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Let us straighten this one first before you make another purchase, Carla. As you know, exchanges with us is for free especially in cases such as this. To get more details with your order, please reach us through this link. Thanks! http://m.me/shapermint

Thumbnail of user maryh1504
North Carolina
2 reviews
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

It was hard to get on so I thought there was no way it was going to fit, but I have it another try about a week later and it was still hard af to get on but I figured out it was supposed to be that way to hold in my tummy. Lmao

Date of experience: August 16, 2020

Thumbnail of user kathleenm955
Texas
1 review
0 helpful votes
  • Send Message
October 15th, 2020
Verified purchase

I ordered two bras and got charged for the two plus for a panty charge. When I called to report the error they not only reversed the charge on the panty but told me to keep. The best part is the quality of all the items is excellent.

Date of experience: October 15, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Yassss! So happy to hear this, Kathleen! Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador

Thumbnail of user beckis16
Ohio
1 review
1 helpful vote
  • Send Message
October 20th, 2020
Verified purchase

I had been looking in local stores for a shaper to control my midriff. All I could find had bands that showed an unpleasant panty-line at the leg openings. So, I was very excited to find the high-waist boy short shaper. I am long-waisted, so was worried the shaper would not come up high enough and stay there, but it came up right under my bra and stays there. The leg openings are indeed short-like, so no band. I do wish the short legs had the same tacky material around the edge as the top of the hi-waist, as they can creep up. The price was outstanding, and customer service was as well.

Date of experience: October 20, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Got your back by our 100% fit guarantee and free exchange within 60 days, Becki. Just send us a DM at http://m.me/shapermint and our Fit Experts will help you right away. Stay lovely!

Thumbnail of user christiel67
South Carolina
3 reviews
0 helpful votes
  • Send Message
January 20th, 2021
Verified purchase

I bought a shaper and was not happy with my product. I gave a review about how unhappy i was and with in in minutes I received an email asking to give them a chance. They replaced my product with a smaller size and I LOVE this cami. I am so happy with the product. I am buying one in every color!

Date of experience: January 20, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

The pleasure is ours, Christie. Always remember that we're just here through this link http://m.me/shapermint if you need help.

Thumbnail of user jamiet255
New Jersey
1 review
0 helpful votes
  • Send Message
February 4th, 2021
Verified purchase

Two torn to judge. I received a pair of pants that was too small because the sizing chart was inaccurate when I requested assistance I was ignored so I requested assistance again and then again so I finally received the response which was only a refund so I didn't give a bad review and then ever since then all I get is request for good reviews, daily. I think that's a bit of a stretch. How do you review something you don't know because all you ever did was get a bribe of a refund which was only accurate to get because of a product that you couldn't use because of an inaccurate sizing chart?

Date of experience: February 4, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hi, Jamie! So sorry for the emails. You can just click on unsubscribe on any one of them and you won't receive them anymore. But just in case you want to give us another chance, send your waist and hip measurements in inches to us via Facebook Messenger and we'll check which size is the right size for you. Remember, they are true to size by measuring tape, not by clothing size. Here's the link http://m.me/shapermint

Thumbnail of user katiec280
Arizona
1 review
0 helpful votes
  • Send Message
August 16th, 2020
Verified purchase

I like the way it smooths out my hips and thighs. I wish it would smoosh in my tummy a bit more, but overall great fit. It it fairly comfortable to wear, although a bit hot in Arizona weather. Overall great product.

Date of experience: August 16, 2020

Thumbnail of user xochew
Illinois
1 review
0 helpful votes
  • Send Message
August 19th, 2020
Verified purchase

I had ordered and the product didn't quite fit right. Shapermint got ahold of me and asked me the problem, I told them and they sent me the proper size and made sure I was totally happy with my purchase... thanks Shapermint! Love the replacement size!

Date of experience: August 19, 2020

Thumbnail of user pennyb129
Texas
1 review
0 helpful votes
  • Send Message
April 1st, 2020
Verified purchase

I had orded 2 short shapers. My daughter's was to small. I contacted customer service and they told me to keep the mistake one I made and they would gladly send me the right size. Within 5 days my daughter's was in

Date of experience: April 1, 2020

Thumbnail of user maryh1391
Ohio
1 review
1 helpful vote
  • Send Message
June 24th, 2020
Verified purchase

Sent the wrong size but quickly sent the right size but doesnt in no way make me flat as on ad. I am only 155, I purchased the medium and no, I still have a bad bulge but thank You. I wore this 1 time and it does not work for me. Put it in salvation army.

Date of experience: June 23, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

So sorry your order didn't work for you, Tina. Please send us a message through Facebook Messenger, so we can check for available options. Here's the link http://m.me/shapermint. Thanks!

Thumbnail of user kaitlynl36
Canada
1 review
0 helpful votes
  • Send Message
April 11th, 2020
Verified purchase

I ordered the empura underwear with the tummy control. I ordered the M/L usually I get large is I get them from walmart. They were actually two big. I got on the website and chatted with someone on the web chat. They were awesome. They arranged to ship me replacements in the smaller size. When I asked how I will arrange to ship the larger ones back they told me not too. WHAT?!?! They let me keep these to pass on to someone else. That is outstanding customer service! So that's what I did. I gave them to my mother in law. She loved them so much she went on the site and bought some other items to try. When I got my correct size ones I was so happy. They got so well and are so comfortable. I love them and this company!

Date of experience: April 11, 2020

Thumbnail of user pamelab344
Mississippi
1 review
5 helpful votes
  • Send Message
October 30th, 2019

First of all, it is not free returns. You have to pay shipping. You can't get in touch with customer service. You try to call they won't answer. They say they will call you back they don't. They said customer service closes at 7pm EST. They even had the recorded message that said they closed at 7pm EST and I was calling at 6pm EST. I tried to exchange and it said I was ineligible. I am contacting BBB.org. I won't ever stop telling people how bad this place is. And they says it won't roll down. It sure does.

Date of experience: October 29, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hi there, Pamela. Thanks for reaching out and we're so sorry that you were unable to reach a customer care representative to assist you with your returns/exchange. Please allow us to further help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

Thumbnail of user eileenb121
California
2 reviews
0 helpful votes
  • Send Message
February 17th, 2020
Verified purchase

I purchased some cami's and they didn't fit. Went to the next size, didn't fit. Again the next size. 3 times until finally it fit. They didn't even have me return the others.
Now I am getting annoyed because they are sending me surveys day after day after day. I filled it out and again another survey. Stop please!

Date of experience: February 17, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry about the surveys, Eileen. You may opt-out by replying "unsubscribe". If you need anything else, we're just a click away!

Thumbnail of user belindan24
Texas
1 review
0 helpful votes
  • Send Message
October 28th, 2019
Verified purchase

The sizing chart was off- extremely tight though I followed the recommended sizing chart. But, the customer service for return/ exchange was unbeatable! The new pair fits better but certainly not the best shapewear I've ever worn.

Date of experience: October 28, 2019

Thumbnail of user berniceg19
Kentucky
3 reviews
8 helpful votes
  • Send Message
May 15th, 2019

Shapermint has horrible suspicious service. They ask you questions that they do not need and already know and they want you to say yes two questions that they have already asked. For example, say yes that you live in #, say yes that your name is #. They give you an 800 number to cancel your order and that number is not even the right number. They will not stop talking to let you ask a question, etc. SO VERY SUSPICIOUS!

Date of experience: May 15, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We're really sorry for the automated messages, Bernice. What seems to be the problem with your order? Tell us your order number or send us a private message through our facebook page with your order details and we'll someone help you immediately.

We hope to hear from you soon.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

How do I know I can trust these reviews about Shapermint?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shapermint?