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    Shapermint

Shapermint

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Overview

Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    335
  • Value
    324
  • Shipping
    349
  • Returns
    225
  • Quality
    317

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 65.6%
Positive
40
Neutral
3
Negative
18
View ratings trends
141
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How would you rate Shapermint?
Top Positive Review

“Awesome everyday shapewear!”

Mara P.
7/12/24

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

Date of experience: 7/12/24
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Top Critical Review

“Still trying to get a refund - DO NOT ORDER FROM THIS COMPANY!”

Sharon D.
11/8/24

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

Date of experience: 11/8/24
See critical reviews

Reviews (7,343)

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Reviews that mention popular keywords

customer service (1175) right size (91) shaper shorts (69) phone number (19) credit card (29) order number (12)
Thumbnail of user sharic73
New York
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

I purchased 2 pair of shapewear.
I couldn't wear them because of my tummy.
I opted to buy 2 bras instead, which fit great.
The only thing I was promised was the invoice which I did not receive.
All in all, customer service is great!

Date of experience: January 21, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Don't worry, Shari. We'll have it checked for you. Send us your order details through this link. http://m.me/shapermint We got you!

Thumbnail of user almaf26
Oregon
1 review
0 helpful votes
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July 2nd, 2020
Verified purchase

The fabric itself is not good. It seems I'm not wearing a shaper panty I tried one time and I took it off right away the more my side belly is visible is not the same what I saw in advertisement. To be honest I surveyed without fitting them yet so I gave a good credit. I did not try to fit right away because of the coronavirus that I heard from mail. The time that I need it... I was so disappointed! Actually I have an old one from maidenform got from walmart it works perfectly. Sorry I'm just telling you the truth.

Date of experience: June 16, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Have it exchanged to a different size or style for free, Alma. Send us a DM now. Click here: http://m.me/shapermint to get started.

Thumbnail of user denises809
Washington
2 reviews
0 helpful votes
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March 2nd, 2021
Verified purchase

I ordered the bras. Three arrived in three different sizes. I would like to exchange the two smaller sizes for the third size, a 3X. I love the bras, but getting the correct fit for myself is a struggle sometimes. Please let me know how I can return two bras, unworn, for exchange. Thank you.

Tip for consumers:
How to return or exchange the bras.

Products used:
One of the bras is a 3X and it fit so I wore it. I only want to exchange the size 2X and the L/1X for two 3Xs.

Service
Value
Shipping
Quality

Date of experience: March 2, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Don't worry, Denise. Help has arrived. Let's have your items exchanged for FREE to your best fit and size. Send us your order info through this link. http://m.me/shapermint We've got you!

Thumbnail of user shanel77
Germany
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

It fits pretty well. Sometimes it rolls a bit a the top. It does flatten all the fat rolls, however in extreme bloating there will still be a bloat stomach but it is reduced than without the shapewear

Date of experience: November 2, 2019

Thumbnail of user breef10
Missouri
1 review
0 helpful votes
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September 22nd, 2020
Verified purchase

My weight goes up and down and so does my bra size I got and large and it didn't fight quite right so I have to a family member and she loved it I got an extra large and it fit amazing it is the best bra ever and it was a good price

Date of experience: September 22, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

So glad to hear that you love your new bra, Bryston. If you need any help with anything, we're just a DM away at http://m.me/shapermint Stay awesome!

Thumbnail of user robynm184
Australia
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

I was very happy with my Camis I ordered, I went up a size as I didn't want them too tight, they are extremely comfortable and give a lovely line in your. Othes, especially a dress, I suffer from chronic back disease and hold my back lovely and firm and gives me great support

Date of experience: March 11, 2021

Thumbnail of user vernaa7
Canada
1 review
0 helpful votes
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October 3rd, 2020
Verified purchase

The bras I am sending back on Monday October the5/2020. I would like them exchanged for a larger size (3X) as the 2X is a bit to small.
The shorts to the knees I would like to just return those as I find I really don't need them. I love the products they are very comfortable, but the fabric could have a little more tension in the fabric. Or be thicker. I am really not sure how to explain that. I would recommend them to anybody. Thank you for everything. I will purchase again at a later date.

Date of experience: October 3, 2020

Thumbnail of user barbaraw1010
Missouri
1 review
0 helpful votes
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November 19th, 2020
Verified purchase

I used the scale and ordered per the size guide. Both bra and cami too small. It is not worth going back and forth on the size. I did not expect that amount of spandex and am not interested in the product.

Date of experience: November 19, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh no! Please let us take a look into it, Barbara. Just send us a PM of your order details through this link so our Fit Experts will be there to help you out. Thanks! http://m.me/shapermint

Thumbnail of user karenj1031
New York
1 review
0 helpful votes
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November 22nd, 2020
Verified purchase

I love every item I purchased except for the bra I needed more support your merchandise is great it holds me in it's not tight across my stomach I love the stockings I can pull them up and pulling hard not to run in them thank you so much for developing this especially for the big girl

Date of experience: November 22, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

So happy to hear that you love your shapewear, Karen! Just a bit worried about the bra though. Let us help you with it, please send us a DM at http://m.me/shapermint Thanks!

Thumbnail of user ayeshaa35
Florida
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

Customer service is awesome, fit of the items is really good except for the leggings I got they're see through I cannot really wear them in front of anyone, I'm normally a large size in leggings but these are Little tight for me, little sad about that otherwise it's awesome experience thanks

Date of experience: June 8, 2020

Thumbnail of user nataliem157
Florida
1 review
6 helpful votes
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December 17th, 2018

Ordered product on Dec 2nd; received a shipping notification on December 3rd. (yay! That is how orders usually work!) But THEN... checked my tracking info on December 4th and then NOTHING. Reached out via email several times. Canned responses from their auto-bots. Reached out to the live chat and the "person" on the other end just gave me the SAME tracking info I had received on December 4th and had the audacity to tell me it was "in transit." No; it has not moved since December 4th. Oh and now their live chat isn't even an option on the shapermint homepage anymore at least for me. Today is December 17th I guess I'm going to get my credit card company involved now and file a dispute. Then reach out to the Better Business Bureau to be the 24th complaint on file against them.

Date of experience: December 17, 2018

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hello, i'm terribly sorry to hear that, Natalie. Can you please provide us your order number or email address? I'll be happy to check the status of your order and provide you necessary refund for the delay. I hope to hear from you soon.

Thumbnail of user jany31
Texas
2 reviews
0 helpful votes
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November 25th, 2022

I ordered from Shapermint and the add promised a "FREE" item with my purchase. When my shipment arrived the "FREE" item was not included. When asked about it, the company offer to send me the "FREE" item at 20% discount. That is not "FREE", nor is it right. Why even offer what you cannot deliver?

Date of experience: November 25, 2022

Thumbnail of user denices26
Illinois
1 review
1 helpful vote
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May 4th, 2020
Verified purchase

I did not like the 3 X it was uncomfortable the 2X fit the best and i will order the2X enpetual waist the 2X short i would only wear with a dress. They are ok the reason i dont like ordering is because return is a headache and usually end in cost the customer way more money

Date of experience: May 4, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hi, Denice. Glad that you love the 2XL Empetua™ All Day Every Day High-Waisted Shaper Shorts. Do you still have the 3XL with you? If so then, let us brighten up your day and replace it for free. Please send us a DM with your order details through this link http://m.me/shapermint.

Thumbnail of user evam281
Canada
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

I ordered a pair of Empetua high waisted leggings. Based on my measurements, I guesstimated I should try a size 2XL. When they arrived, I found they were a bit too loose for my body. I was going to keep them anyways but I did comment on my purchase that I probably should have ordered a size smaller.
Customer Support reached out to me and offered to exchange them for an XL, at absolutely no cost to me.
Within 3 weeks, the XL arrived at my doorstep and they are a better fit for my body. I didn't even have to return the 2XL which had originally been shipped.

I'm very impressed with the customer support I received. It's so refreshing to see that someone actually reads/reviews comments and takes the extra step to make things right. That's rare these days.

Date of experience: March 5, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Awww.So sweet, Eva! Thank you for that! It's always a pleasure to us! We can't wait for you to try moooore items. Stay fabulous!

Thumbnail of user danaw180
Ohio
1 review
0 helpful votes
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May 27th, 2020
Verified purchase

Ordered 2 of the same style but different colors. First one, OMG, fit great, soft, and fit great. The second one was different. Both XL but the black one was smaller and I couldn't even stretch it to fit. I ended up giving to my step daughter, who loves it. Priceie to not fit me. Other than that, I love it.

Date of experience: May 27, 2020

Thumbnail of user deniseb681
Maryland
1 review
0 helpful votes
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July 12th, 2020
Verified purchase

I love Shapermint shapewear. I love it so much the I ordered two more but different styles. The fit is amazing. Shapermint shapewear does not pinch or bounce up in your back. It contours to fit your body, I feel very confident in my shapewear. I have even worn it all day just to see how it wears and how long. Shapermint shapewear lasted all day and I still felt comfortable in it. Now with the panties I wish it had that nonslip strip in it also. Other than that I love Shapermint shapewear.

Date of experience: June 12, 2020

Thumbnail of user dl439
Ohio
1 review
0 helpful votes
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November 12th, 2020
Verified purchase

Wearing shapers have become par for the course. But wearing shapermint shaper gives you the ultimate experience. It holds, tightens and keeps everything in place.

Date of experience: November 12, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh, yes! Must be the most beautiful thing we've ever heard and seen today, D. L. Thanks! Let's keep the goodness coming! Be one of our Brand Ambassadors! You'd be a perfect addition for sure! :) Sign up here: https://shapermint.com/pages/ambassador

Thumbnail of user carlyj25
Ohio
1 review
0 helpful votes
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May 14th, 2020
Verified purchase

As a plus size woman, I have always hated any kind of shapewear, until I bought shapermint. I foloowed their size guide and the piece fits great, is comfortable, smoothes and slims anf most importantly stays up! I love my shapermint anf recommend anyone looking for shapewear to get one.

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2020

Thumbnail of user ems50
Arizona
1 review
1 helpful vote
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December 4th, 2023

If you need your Shapermint order fast, I don't recommend paying extra for their 4-day PRIORITY MAIL because it's ridiculous! It has been 2 weeks since their email confirmed that my order was shipped on Nov 21,2023 and on the way, but I still haven't received it 14 days later. I'm a first time customer and I paid for U.S. PRIORITY mail which is 4 days mailing time after shipment. I needed it for a gift today (Dec 4,2023) so I've been tracking my order all this time and it continuously shows a message that its just sitting in one of their partner facilities for 14 days, WHY? I called customer service for an update & explanation but I had to leave a message, and I got no reply, no email, no return phone call. Finally today they confirmed that USPS received my package from the facility and its finally in transit and I'll receive my priority pkg on Dec 7th for a total of 16 days after shipment instead of 4 days. This was a gift for my sister today but it's not here yet... thanks Shapermint for holding the package an additional 2 wks for no reason and ruining her present. Be honest with your customers, don't promise them quick priority shipping & handling if you can't deliver! I will never order from Shapermint again because they never provided any email updates for the delay. I also won't comment on the products because we never received them.

Tip for consumers:
Unrealistic priority mailing time

Products used:
Shaper wear ordered, not received

Date of experience: December 4, 2023

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry to keep you waiting, Em. We'd love to check in with you and would love to help you out. DM us here 🔗https://m.me/shapermint for assistance.

Thumbnail of user leep177
Canada
1 review
0 helpful votes
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April 5th, 2020
Verified purchase

My orders never come as one, which I understand because they are delivered from different locations. I am upset, however, because this way they are NEVER on time. I have been waiting for the second half of my shipment for THREE weeks now!

Date of experience: March 6, 2020

Thumbnail of user cherryf11
Texas
6 reviews
0 helpful votes
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April 23rd, 2020
Verified purchase

I have been wearing your garments about 2 years now.
I have about 20 pair and still purchasing them it actually shapes your body and very smooth.
Whatever I'm wearing fits very comfortable.
I will continue to purchase from you guys.
Also I believe you guys have another bran curveez that is amazing I love it I love it I love it (cur1515) the best ever.
I just had a tummy tuck in January and when I seen that you guys had a whole nother brand which was the (cur 1515) I love it it's better than the Garment that my doctor gave me...
May God continue to bless your business I can see it tremendously global which I'm sure it's already is

Date of experience: April 23, 2020

Thumbnail of user sonjaj16
Alabama
1 review
0 helpful votes
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June 1st, 2020
Verified purchase

I love my new shapeware, it doesn't may me feel like I am being chocked or that I will pass out from not being able to breathe. I will be buying more. No more lumps and bulges. I am a big girl and now I feel good in my clothes and I look like I feel!

Date of experience: June 1, 2020

Thumbnail of user dg408
New York
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

This is one of the most comfortable body briefs I have ever brought. I am a size 22. I previously ordered a 2X... which was perfect. I inadvertently ordered a 3X this time... 2X is perfect. Will be ordering a few more!

Date of experience: August 19, 2020

Thumbnail of user reinas9
Florida
1 review
0 helpful votes
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May 2nd, 2020
Verified purchase

My bra came promptly--there was a small delay due to Coronavirus complications--yet Shapermint kept me informed which I appreciated. I had to return one of the bra sizes and that was unbelievably easy--they just credited me the cost and I am to give the bra away. The bra itself is comfortable and does smooth out bulges--it has good support for someone who is really large-breasted--it gives me nice cleavage which my husband noticed. Back straps are comfortable too--only thing I don't like is that the pads which aren't too much--move around. Also, the band at the bottom is nice and tight yet I wouldn't sleep in the bra--it is the most comfortable yet but still too tight to sleep in. Overall, for the price--good value.

Date of experience: May 2, 2020

Thumbnail of user jenniel73
Texas
1 review
0 helpful votes
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October 22nd, 2020

SOOOO FRUSTRATED with Shapermint. I tried to review some items that didn't fit but couldn't. I got a message that I would get an email with return instructions but never did. I tried 5 or 6 times and gave up. II'm stuck with over $70 of underwear items that neither I or any of my family members can wear! Be careful buying directly from Shapermint!

Date of experience: October 21, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Oh no! Sorry to hear about what happened, Jennie. Don't worry, we'll fix this for you. Please send us a DM at http://m.me/shapermint and our Fit Experts will help you right away. Thank you.

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From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 16 days

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