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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I bought these in 2 colors and it's amazing how well they fit. The black pair doesn't have as much stretch around the legs and is uncomfortable wearing it for a long time
Date of experience: July 27, 2020
I've made two orders already. I love your bras.
Victoria's Secret can eat their heart out. I'll never go back to them. Your bras are way more comfortable, and less than half the price.
Date of experience: July 27, 2020
Shapermint is a great company. When I placed my order, 2 items did not fit. The exchange process was very quick and easy. No hassle, and they offered help with sizing. I will be ordering again!
Date of experience: July 27, 2020
Great customer service and product. Initially had wrong size but this was quickly resolved at no extra cost to me. 1st class communication and company. Would definitely recommend.
Date of experience: August 10, 2019
Pleasant experience, excellent customer service, could not have been more helpful. Bra's were great, very comfy and washes well! Have recommended to a few of my friends!
Date of experience: September 5, 2020
A very soft comfortable no wire bra. It doesn't have as much lift as I'd like, but I'm keeping both colors. They're great for the gym and physical therapy.
Date of experience: May 28, 2020
I chatted with a lady on lap top. Said she would refund my money. It's been around a month still have not received. Please take care of this *******457
Date of experience: February 25, 2021
Oh no! Please reach us through this link, so we can better look into this, Elaine. Thanks! http://m.me/shapermint
This is the best article of clothing I own. These black stretch pants have made my middle-aged, Covid belly go away. They can be dressed up, or dressed down.
Date of experience: March 9, 2021
Excellent customer service - leggings were too big even though i went off of measurement chart. I am being sent 2 new pairs, no charge. Will definitely be ordering more!
Date of experience: September 17, 2020
Ugh, sweeeet! Thanks for your lovely feedback, Stephanie. Come on! Join us and be one of our Brand Ambassadors! :) Click here to get started: shpmint.com/ambassador :)
Initially my shapermint fit wonderful, felt great. After a couple of wears the top had been rolling down especially on the back and it's very irritating.
Date of experience: August 6, 2020
I have tried many different brands and had no success until Shapermint. High quality material and very comfortable. Holds you comfortably in all the right places.
Date of experience: February 13, 2020
The bras I ordered are just like wearing a flimsy sports bra. They don't work if you're a larger, busty girl. There's no support. I will wear them at home but not anywhere else.
Date of experience: June 14, 2020
Try a different style or brand, Janice. Our 100% fit guarantee got you covered. Send us a DM with your order details now. Click here: http://m.me/shapermint to get started.
Purchase a few items that worked out great regarding fit and comfort. Those that didn't work they have an amazing customer service to help with refunds.
Date of experience: September 29, 2020
First time ordering from Shapermint. Customer service super helpful. The site is easy to use. Item received was exactly as advertised. I will order again in the near future.
Date of experience: September 22, 2019
Of course, my first order was processed in a timely fashion! Now my second and maybe last order I place has taken way too long, as if it were being shipped from China.
Date of experience: March 9, 2020
Hey there, Brenda. Your order SM3659358 was delivered at your mailbox on March 11,2020 at 10:22 AM. If it's not there, let us know, so we can send you a replacement right away.
Ordered wrong size but customer service was wonderful with replacement. Am out of state right now but the new ones have been delivered and I can't wait to get home this weekend to try them.
Date of experience: September 30, 2020
We're so excited for you to try your replacement shapewear, Terri! Thank you for giving us a chance to help you with this as well. Stay fabulous!
I love Shapermint products as they actually fit (using the size chart)
So many company's make shape wear that is too rigid and very uncomfortable but they don't
Date of experience: March 5, 2020
I ordered a bra that ended up being too large. Shapermint contacted me to see if I was satisfied and immediately offered an exchange. Great service. I'll order from them again.
Date of experience: December 12, 2020
We're happy that we've made you a happy camper, Joan! Spread the love and have a Happy Holidays! ☃️
Shapermint worked with me, just as they advertised, until I got the best fit in a bra. It took exchanging two bras, but they did so promptly and without question. I really appreciate that!
Date of experience: October 3, 2020
I ordered, didn't fit me right. They immediately sent me a prepaid label. There was no problems with transaction. Quick and easy for returns/exchanges.
Date of experience: June 14, 2020
The commercials made me expect a lighter and less restrictive feel than a Girdle. I will wear for special outfits but this is definitely not very comfortable.
Date of experience: July 1, 2019
Your order was a Co'Coon, Joan. The compression level of that shapewear brand is high. You might want to try the Empetua brand, it only has medium compression that is perfect for everyday use. Please send us a private message with your order details through our facebook page so we can help you with the exchange process.
Very comfortable... smooths without smothering me... great product at a great price! Based on reviews, I ordered the exact size my measurements called for.
Date of experience: July 5, 2019
Wow, they actually are true to their word. My fault for ordering wrong size, but the exchange was smooth and fast. Would order from again and highly recommend.
Date of experience: July 3, 2019
I purchased my items and got them on time and in perfect condition! Customer service is very helpful! A great company with wonderful products for women!
Date of experience: June 22, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
That's a superb feedback, Beverly! You’ll surely be a perfect fit to be our next Brand Ambassador. Here's where you can learn more: shpmint.com/ambassador