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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I recently had hernia repair surgery. They gave me very uncomfortable belt to wear for 2 months. I thought I have theses shapers. -ordered the next size done. Wonderful!
Date of experience: May 8, 2020
The first one I ordered was too large, but they credited my account and sent me a smaller size. It still doesn't smooth exactly as advertised, but it helps.
Date of experience: March 27, 2021
Worn it only 3 times, tore a hole on the back side of my body shaper. But i believe it was from grabbing and pulling it up. Other than that, it really holds me in.
Date of experience: June 12, 2020
Don't worry, Encarnacion. We'll send you a new one for free! Send us a DM with your order details now! Click here: http://m.me/shapermint to get started.
This is a curated collection of things that actually work. Tried and true. Haven't had a bad purchase! I wear their leggings every day in the winter and it Kris me all nice and together
Date of experience: November 26, 2020
Never received my order. It said there would be a delay in shipping but I ordered mine around the 10 of may. Also there is nowhere for a call or email address for help! Grrr
Date of experience: June 16, 2020
Sorry to keep you waiting, Stacy. Please send us a message through Facebook Messenger, so we can check what happened. Here's the link http://m.me/shapermint
Ordering was easy, an exchange was done quickly and painlessly. The quality is much better than what I expected for such a great price. I will be ordering more ans telling my friends about it!
Date of experience: July 2, 2019
Upon opening noted grease like stain on item. I always launder clothing before wearing the first time. Stain Pre treated with a little shout and stain gone. Fit is perfect! Do I did not return.
Date of experience: December 20, 2019
I'm fairly certain all the favorable "reviews" here, have been written by sweatshop slaves, because, I made the mistake of trusting enough to order something from them (prior to researching them), have gotten RIPPED OFF, receiving NOTHING for the money they took from me, and will now have to address this incredibly negative experience with my bank.
Date of experience: July 28, 2020
Hi, Ann. We always welcome feedback may it be negative or positive because that's how we can improve the service and Shapewear that we provide. Allow us to help you with your order. Please send us a message through our Facebook Messenger at http://m.me/shapermint, so we can better assist. Thanks!
I ordered a product over 1.5 months ago and tried to contact someone to see why I have not received my item. The only response I got was when it is ready to be shipped you will receive an email.
Date of experience: November 1, 2020
Oh my! Sorry to hear that, Sherry. Let us fix this for you, please send us a DM at http://m.me/shapermint for faster assistance. Thank you!
When I received both of my pieces, I was nervous that they wouldn't fit because I don't have a measurer so I couldn't measure myself before buying their products. When I put them on, they fit perfectly. I usually wear a size XL and I purchased both of my pieces in size XL. The leggings are so comfy! I would definitely recommend to purchase the size you usually wear if you don't have a measuring tape to measure yourself. Also, I loved how fast I received my package!
Date of experience: August 12, 2020
After many times corresponding with many Shapermint Gals we finally found one that gives the right support and size for my body. This team went above and beyond.
Date of experience: September 14, 2020
So glad to hear this, Athena! Thank you for giving us a chance as well. Stay lovely!
Everything from ordering to actually receiving my order was very pleasant. I didn't have to wonder about anything, it was great being informed every step of the way.
Date of experience: May 24, 2020
I ordered these for my daughter and she likes them and says they are very comfortable. The ordering and shipping process was good, didn't take long at all.
Date of experience: March 8, 2021
I ordered and they were delivered in 2 weeks. They are exactly as described. I will be purchasing more of this brand. I'm very happy with my purchase.
Date of experience: December 27, 2020
That's really amazing and thanks for vouching for us, Nancy. How about you try to apply to be one of our ambassadors? The nitty-gritty is in this link but let us know if you have some questions. https://shapermint.com/pages/ambassador
Excellent product! Very comfortable and no rolling or slipping. Smoothed out figure well. I would definitely recommend to other women. Excited to try other products in the future.
Date of experience: July 5, 2019
Had some delivery issue with the local mail provider. Just one call to Shapermint - and everything was resolved. I received the bra and greatly enjoying it! Highly recommend!
Date of experience: April 13, 2020
I love the bra that I purchased from Shapermint. The material is great and very comfortable, it stretches with me. Thanks for being a help to us women!
Date of experience: March 11, 2021
I ordered 2 pair leggings, they were way too small (my fault, I didn't measure), was going to send them back, but my 15 year old daughter claimed them, (SHE LOVES THEM!) SHAPERMINT still sent me a larger replacement pair! WOW, WHAT A GREAT COMPANY! Will order from them again! THANK YOU!
Date of experience: January 3, 2020
I took a chance since I usually have no luck with bras but I did it and the fit is perfect and very comfortable not rushing to take off at night thank you again
Date of experience: September 16, 2020
Fantastic! We are so happy you've found your perfect fit and thank you for trusting us, Karen! Your story is what we'd love to share with others. Wanna be our Brand Ambassador? Jon us through this link: shpmint.com/ambassador.
The original bras I ordered were way too small. Your customer service people sent me another size at no extra charge, nor did I have to return the ones that didn't work for me.
Date of experience: September 22, 2020
Happy to be of service, Karen! Thank you for leaving a sweet feedback. Stay awesome!
I found the best bra ever with Shapermint!
True kind- wireless- all day wear bra! I order 3!
Returns are SO EASY! The return was processed quickly too. Excellent rating! They earned every star!
Date of experience: August 8, 2020
Its taken me a year to find a bra that feels soft and comfortable with no binding or cutting into my flesh. I love these bras and will continue to order more as needed.
Date of experience: September 25, 2020
So glad you find it comfortable, Sharol. Thank you and be safe!
A good product it does roll down on me on an all day wearing I find it is quite supporting of my legs and back! Very soft to wear
Washes easily and dries well
Date of experience: November 20, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry if it didn't turn out the way you expected, Jennifer. The good news is, we promise 100% fit guarantee, so we'll not stop helping you find the right size, style and brand that will suit you better. DM us asap with your order details here: http://m.me/shapermint