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    Shapermint

Shapermint

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Overview

Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.

  • Service
    336
  • Value
    324
  • Shipping
    349
  • Returns
    226
  • Quality
    317

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 64.5%
Positive
40
Neutral
3
Negative
19
View ratings trends
144
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How would you rate Shapermint?

Reviews (7,345)

Rating

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Reviews that mention popular keywords

customer service (1177) right size (91) shaper shorts (70) phone number (19) credit card (30) order number (12)
Thumbnail of user mariannen30
Ohio
1 review
0 helpful votes
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July 28th, 2020
Verified purchase

Shapermint is wonderful. They have made me happy, my mother and my daughter. Wearing a bra is part of our life. Being comfortable with them should be a requirement.

Date of experience: July 28, 2020

Thumbnail of user pamk83
Canada
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

It took a few tries of different products but with the help of your expertise customer service you kept trying till you found exactly what I needed! Thank you

Date of experience: July 5, 2019

Thumbnail of user traceyr125
Canada
1 review
0 helpful votes
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August 4th, 2020
Verified purchase

Don't hesitate to order this product. So comfortable and doesn't roll down at all. And they ensure you are happy and have the right size. Would definitely order again.

Date of experience: August 4, 2020

Thumbnail of user juliek332
Australia
1 review
0 helpful votes
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July 22nd, 2020
Verified purchase

I purchased one pair of the leggings, as I have never worn them before. These are so comfortable, I purchased 2 more pairs. Good quality and price. Thank you.

Date of experience: July 22, 2020

Thumbnail of user cr357
Canada
1 review
0 helpful votes
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February 17th, 2020
Verified purchase

I ordered the panties, the tank top, and leggings! They are all great to your figure! The hardest part is getting into the garments, after that, you're home free!

Date of experience: February 17, 2020

Thumbnail of user leslieb436
California
1 review
0 helpful votes
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September 16th, 2020
Verified purchase

Shapermint cares about the customer and wants to insure they are completely satisfied with the purchase of there products. A+ for customer service and response, also appreciate free shipping.

Date of experience: September 16, 2020

Thumbnail of user jaimef72
Florida
1 review
0 helpful votes
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August 23rd, 2020
Verified purchase

When i reached out about the long shipping time, they were quick to respond and refunded shipping cost without me asking. The products (i ordered 3 tanks) are amazing!

Date of experience: August 23, 2020

Thumbnail of user sylviae43
Oklahoma
1 review
0 helpful votes
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July 24th, 2020
Verified purchase

I have a item that is too big and I have not seen any change it does as your girls on your advertisement. I would like to return two of my items and exchange one for a large size please. Thanks

Date of experience: July 24, 2020

Thumbnail of user waltery13
Florida
1 review
0 helpful votes
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April 13th, 2020
Verified purchase

The shaper give my wife the sexiest shape that she's had since having our four kids... she has always been sexy but this enhanced that sexy that's still there.

Date of experience: April 13, 2020

Thumbnail of user debrar160
New York
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

I find that Shapermint is a great company to work with, as my orders are always fulfilled timely and the merchandise is always top notch.
I highly recommend them!

Date of experience: July 5, 2019

Thumbnail of user lindsayp48
New Mexico
4 reviews
0 helpful votes
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July 21st, 2020
Verified purchase

I have ordered a few things from this site and they are always great! The shipping is quick and items are as described. Don't hesitate to buy from them!

Date of experience: July 21, 2020

Thumbnail of user jeannem122
Louisiana
1 review
0 helpful votes
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July 2nd, 2019
Verified purchase

I had to return two items because they were too small and I was very impressed with the return process and speedy turn around. I'll buy from here again!

Date of experience: July 2, 2019

Thumbnail of user michelleg572
GB
1 review
0 helpful votes
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February 27th, 2020
Verified purchase

Because I was out when DHL tried to deliver my item it was given to royal mail. To obtain my package from them I had to pay £12.47 which I'm not very happy about and may no longer use this site.

Date of experience: February 20, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

That's out of our control, Michelle. We also paid the courier to deliver it to your doorstep.

Thumbnail of user sanjanar7
Canada
1 review
4 helpful votes
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June 22nd, 2022
Verified purchase

Okay I should have looked at reviews here before purchasing a product from them. Ordered a Shapewear shorts to wear during my graduation. It's been 2 months since I placed the order. Guess who's 40$ down with no Shapewear! I talk to an agent on their stupid chat system almost twice in a week. None of them seem to even understand what the issue is. My address was incomplete the first time they tried to send it, so it got returned to them. I made address changes (which none of their agents understood and I had to keep repeating myself everytime I spoke to one of them). Now my replacement order has been under processed for more than a week. They still didn't make any address change, they won't give me a refund, they won't have real people to talk to, they basically should not have started a business if they don't know how to run it. Like a lot of others here, I fell for the reviews and ordered this but I guess it'll be the end of summer and I'd never get to try it on. WORST WORST CUSTOMER SERVICE. The worst I've come across.

Tip for consumers:
This is a scam and do not fall for it.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2022

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We absolutely hear where you're coming from, Sanjana.We would be happy to dig into this with you and get this sorted out. Please send us your order details here https://m.me/Shapermint?ref=w15260378. We're here to help.

Thumbnail of user melveniae
Maryland
2 reviews
0 helpful votes
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August 12th, 2020
Verified purchase

I order a size smaller (my preference) to my surprise they were very comfortable. Support is so.so meaning the upper part of my torso still budges no support not sure if am wearing it properly

Date of experience: August 12, 2020

Thumbnail of user donnar582
Illinois
2 reviews
0 helpful votes
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May 21st, 2020
Verified purchase

When I received my Shapermint package I couldn't wait to try it on. I purchased the Empetua high waisted shaper short. It's comfortable and doesnt roll or fold down, but my only issue is that it didnt show the kind of results (in the tummy area) as in the video. I understand that each body is different and wont give the same exact results. I made sure I have the correct size for a proper fit. I love my Shapermint item, but that's the only issue that I have.

Date of experience: May 21, 2020

Thumbnail of user kendracharlizep
Washington
1 review
0 helpful votes
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October 14th, 2019
Verified purchase

Very comfy and supportive. Yet, although my measurements fall precisely in the middle of Shapermint's size range for me, the waistband rolls like a cheap pair of pantyhose:-(

Date of experience: October 13, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Sorry to hear that it rolled down on you, Kendra-Charlize. Maybe you got the wrong size? We would like to learn more about this experience. Please send us a Facebook Message or email us at hello@shapermint.com with your details.

Thumbnail of user ruthr502
Massachusetts
1 review
0 helpful votes
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August 17th, 2020
Verified purchase

Ordered some bras and forgot to put my housenumber in the address... package was lost and they replaced it without me even having to do a postal inquiry.

Date of experience: August 17, 2020

Thumbnail of user deniset108
District of Columbia
1 review
8 helpful votes
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January 16th, 2019

I never received my one order from shapermint.no email or phone number. What kind of business does that? Guess I will have to call the FTC.
Order #SM*******

Date of experience: January 16, 2019

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Hello there, Denise. Apologies for the delay.

Our record shows that the 2 Empetua™ All Day Every Day High-Waisted Shaper Panty black & nude 3XL and the Mesh Lingerie Laundry Bag was already delivered on January 12,2019 at 10:16 am under the tracking number 9400111206029825695820.

You may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206029825695820

The other one, the Empetua™ All Day Every Day High-Waisted Shaper Panty Black / 4XL is still in transit under the tracking number 9400109205578505623694 and you may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400109205578505623694

Also, we have already refunded $3 from your shipping fee because of the delay.

Let us know if there is anything else we can help you.

Have a great day and stay awesome.

Thumbnail of user carolm724
New York
1 review
0 helpful votes
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December 24th, 2019
Verified purchase

I've been very satisfied with all of the items I've ordered from Shapermint during their holiday sales. Shapewear is very comfortable, quick shipping, and I would definitely recommend!

Date of experience: December 24, 2019

Thumbnail of user irmaw21
New York
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

I was hesitant at first because I always wear underwire bras for support. But this bra is exactly as advertised. Highly supportive without the wire. I love it.

Date of experience: March 2, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We just love your feedback, Irma! We'll let the brand know about this and hope to see you again on your next purchase!

Thumbnail of user alician80
Colorado
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

The bra is definitely not designed for biger cupped individuals. And the underwear could be longer so they don't roll down. But other then that its not bad.

Date of experience: March 6, 2021

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

We appreciate your feedback, Alicia. Fret not! Our 100% fit guarantee allows you to exchange to a different size, style or brand for FREE! Send us your order details here: http://m.me/shapermint so we can make it up to you.

Thumbnail of user marilynh331
Canada
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

The customer service people are so outstanding, they came to me asap after I reviewed a bra I had just gotten and wasn't very happy, it wasn't my style, and they shipped me something that I loved, on the spot, they are a great company, I highly recommend you give them a try

Date of experience: October 5, 2020

Thumbnail of user crystalp178
Maryland
1 review
0 helpful votes
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October 5th, 2020
Verified purchase

I get a wonderful product and a happy feeling knowing that they care about me. It is great to get products that actually do as they advertise, so rare these days. I just can't thank you enough.

Date of experience: October 5, 2020

Thumbnail of user shapermintr
Shapermint R. – Shapermint Rep

Thanks for spreading the love, Crystal. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link, shpmint.com/ambassador Stay lovely!

Thumbnail of user loril535
New Jersey
1 review
0 helpful votes
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January 16th, 2021
Verified purchase

The bras are so comfortable, I can wear them for 10-12 hours, and not even think about them. When I had issues with sizing, customer service reps quickly fixed the problems and got me what I needed.

Date of experience: January 16, 2021

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From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!

Business History

Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.

Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.

Company Representative

Thumbnail of user jerlr
Jerl R.
Customer Service
Typically responds within 17 days

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