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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
Ordered 2, size large & XL. They rolled down. They sent me another, free of charge, which I was very grateful, but sent me XL again & it rolled down ugh. I gave up
Date of experience: September 13, 2020
I ordered 2 and accidentally ordered one in the sizes. 1 was a little small and the return process was amazing. Great company, told me to donate the one in the wrong size and that's what I did.
Date of experience: September 8, 2020
Amazing! Great to hear this from you, Tracy. Stay lovely!
I bought several items and had to return them for a different size with no problem at all. But to no avail the bra's still didn't fit either and with no problem got a refund with no problem at all
Date of experience: July 30, 2020
Appreciate the feedback, Tonya and we're sorry if it didn't work on you. Should you need more help, please don't hesitate to send us a message here http://m.me/shapermint
I had ordered 1 of these bras a couple of weeks ago. It was the best bra I have ever owed! I love the stretch and the comfort of the bra! I don't even feel like I'm wearing a bra!
Date of experience: July 9, 2020
I love the leggings my only regret is I bought them top big the bra is good but just ok. The top is tight the pants are the same size but why the difference. I will buy again for sure
Date of experience: December 23, 2020
We hear you and we want to you to give the best experience possible with what you ordered, Nancy. To get you started with the free exchange, please send us a chat using this link. Thanks! http://m.me/shapermint
I need to return. This item doesn't conceal anything n I'm not a really big girl. Trying to return I put in my order number n it says can't find ur order. WHAT A RIP OFF
Date of experience: November 11, 2018
Hello there, Pamela. You probably put an incorrect order number. Can you tell me your email address so we can check the correct order number?
We hope to hear from you soon.
I didn't try it on at first because I thought it would never fit but finally, I tried it on and fit beautifully! It did roll down just a bit around the bra on the back. Overall it is awesome!
Date of experience: August 2, 2019
Even though I did not purchase the right size, the ordering was easy and the product shipped within a week. So I was pleased with the service and delivery.
Date of experience: March 6, 2020
I received the wrong order contacted them right away and the representative was great. She took my information and sent the right order off. Good product love the leggings!
Date of experience: September 30, 2019
Was way to order, quick to arrive but too much correspondence after I received product. I did one review after I received and keep getting correspondence. Little over kill.
Date of experience: July 4, 2019
I placed an order & received it quickly. I was very happy with the quality of the pieces that I ordered. It was very easy to order & sizing was no problem. I will definitely order from them again.
Date of experience: October 24, 2020
Can't wait for you to try more items, Linda! Thanks for your feedback! Stay awesome!
I'm usually a 12-14 so I ordered a large and it was a little too loose for me. I was going on a trip and needed the bikini bottom for the trip so I just dealt with it.
Date of experience: July 30, 2020
When I first put it on, I was truly amazed at how well it holds my shape in! I was absolutely amazed! I liked how it looked under my clothes! Wow! Thanks for a great product!
Date of experience: May 31, 2020
The tights feels great and smooths everything out. I never wore tights because it showed all my imperfections but now I wear my shapermint tight all the time. I recommend it
Date of experience: March 9, 2021
You’ve got us sporting big smiles, Matilda. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Spread the love and refer a friend today! Give your friends $20 off, and you get $20 after their first purchase. Here’s how: https://shpmint.com/i1a
Stay awesome!
I like the item I purchased but wished it come up in the back a bit more. The high legging was very good but I wanted something in the middle and this item was not middle ground.
Date of experience: March 4, 2021
Worry not, Jean. We're here to check this. DM us your order info, and we'll have this sorted out. Here's our FB Messenger link. http://m.me/shapermint Chat soon?
The price, time received item was great! However I did not feel like the item held me in tight enough. I did not feel any resistance or support from the garment.
Date of experience: November 15, 2019
Hi there, Carolyn. Thanks for sharing your experience and sorry to hear that it didn't hold you expected. Let us help. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I purchased some bras that arrived torn. I am housebound and in response to my request, the company replaced the unusable ones with new ones and I did not have to return the torn ones!
Date of experience: March 10, 2020
I love how it smooths everything out! I almost forget I am wearing it. I will purchase another. If you are on the fence, take the leap! You won't regret it!
Date of experience: October 3, 2019
This is the second purchase that I have made and I'm just as happy with this order as I was with the first one. I wil definitely order from here again
Date of experience: May 19, 2020
I have gotten ads on Facebook for a 2 bra special, the site doesn't work well on my phone. When I go to the site on my computer the 2 bra special is not there, I was disappointed.
Date of experience: March 2, 2021
Awww.Don't worry, Heidi. We're not going to leave you hanging. Allow us to sort things out. Please send us a DM with your order info through this link. http://m.me/shapermint We got you!
Very comfortable and works great! I feel that it holds me in and smooths out my back and mid section. It allows me to feel confident in all of my clothes.
Date of experience: January 19, 2021
Lovely to hear about that confident and awesome experience, Liza. We're just a DM away if you need help, pretty. http://m.me/shapermint :)
Customer service was outstanding! The ordering process was very simple- I was overjoyed when my bra arrived- the quality was of the highest grade! Beautiful fabric.
Date of experience: February 14, 2021
Problem with size and needed help with exchange. Contacted a representative and they were very helpful and professional. I am very happy with my overall experience.
Date of experience: February 22, 2021
The Underwear rolls down. Am not happy with them. As it states that they are not to roll, they did not roll the first time. But after each time you wash them they roll more and more.
Date of experience: September 27, 2020
Don't worry, we got you covered, Lorie! A different size or style should get you going; we'll exchange your shapewear for FREE! Just send us your order details through, http://m.me/shapermin, so we can best assist you. Also, please follow these tips for proper shapewear care: https://shapermint.com/blogs/news/shapewear-care-how-to-wash-how-to-wear?fbclid=IwAR1nfhHCebHXHZDhcJ26gqU_Jj7XFPbZgWsLgZQXykVQRZGy7nDVYZ68h7I.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We know this might becoming a work for you, Donna, but we would love to have this order of yours be really straightened out. Please give us another shot by sending us a chat using this link. Thanks! http://m.me/shapermint