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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I just received my second order of empetua items and am so happy with it!
I already have two of their bras, and love them so I thought I'd try the high waist briefs... love them just as much!
Date of experience: March 29, 2020
I wish i had read more reviews on this company as i am now learning they are horrible! I ordered a product and received it and was unhappy with the product, so they provided me with a store credit to purchase a new item. Which i did and was still unhappy with this item, as it was too small and i just wanted to exchange it for a larger size. I received a return ID number and sent the item back to get a larger size... Only to NEVER receive the item after emailing back and forth for over a month and still never received the item. They sent me an email telling me they were going to refund me for my item. But the refund was only the DIFFERENCE of my store credit (which was my money to begin with) so my refund for over $40 was 7.80... and not even refunded for shipping, which was $12 something... I have reached out to the company by email and then on facebook messenger only to be ghosted on both platforms. I left a public review on a facebook ad they posted only to be told they would fix the issue, which they NEVER did, they facebook messaged me and i gave them my order number and never got a reply back. I filed a formal complaint with the BBB for this site. They either owe me almost $50 or my item.
Tip for consumers:
DONT! they are horrible with returns and exchanges, there is no way to TALK to a person only communicate via email or facebook messenger and after you even look at the site, you will be bombarded by messages and emails all hours of the day.
Date of experience: November 8, 2018
I received my order timely and love the fit of my shapewear leggings, my shapermint bra was not to impressed.
Fit just ok. It accidentally went into the washed it so it will have to work.
Date of experience: May 17, 2020
I HATE underwires bras and am always looking for a good wireless bra. I found it with this bra. I bought one for my daughter too and plan to buy several more. Highly recommend this bra!
Date of experience: August 3, 2020
Wearing shapewear curveez has pulled in my waistline to give me that more defined snatched look They make me look pretty good to ME anyways if I do say so myself... lol.
Date of experience: August 3, 2020
I like that these leggings are actually high waisted, and that they have that clear material sewn into the inside of waist to keep them up. They are comfortable, and are not see through. Love them!
Date of experience: December 2, 2020
The item fitted well but did nothing for my shape or stomach I still looked big and in the Ads seen on face book, the women looked so different modeling the shapemint
Date of experience: July 4, 2019
I ordered this from a FB ad and I am very pleased. The shapewear isn't too contricting and provides the support needed. In addition, their customer service has been excellent and responsive!
Date of experience: July 5, 2019
My item was a Great fit for a specific outfit I wore to an event and it looked perfect under my outfit. I received sooo many compliments. It was also very comfortable for the long evening.
Date of experience: July 5, 2019
I purchased three items and am very happy with all three. The leggings, cammy and bra. So satisfied I have now placed an order for two bras and one more pair of leggings and another cammy.
Date of experience: November 8, 2020
We're glad to hear that you love your Shapewear and your feedback just made our day, Susan. Do you consider becoming our next Brand Ambassador? Feel free to learn more and sign up here if you’re interested: shpmint.com/ambassador
Stay awesome! ❤️
Even though they were too big in multiple areas, they were not squat proof. You could clearly see my skin and dark colored underwear in multiple lightings.
Date of experience: December 11, 2022
I ordered Trukind bras and found they were too big. I contacted customer service for assistance and was able to easily reorder the correct size and make the return. Great products and service!
Date of experience: December 11, 2020
I bought an item of the wrong size and i was compensated with a new one. I was overjoyed that they took care of your hygiene and quality of producit. This is awesome.
Date of experience: December 21, 2020
Your feedback made our day, Aisah. Your satisfaction means everything to us, and we want to make sure we meet your expectations. Also, a beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
Their website is very easy to navigate. Their service is speedy, and the products are of high quality. I have ordered the leggings, shape wear, and camisoles. I am a very satisfied customer.
Date of experience: March 12, 2021
I purchased a few different items and every one of them is fantastic. They say they won't roll down and they certainly weren't lying. Wore them all day and was very active and they didn't move a bit.
Date of experience: November 13, 2020
That's so good to hear you find them fantastic, Tammie! You know what else is fantastic? If you join our Brand Ambassador Crew! You'd be a great fit for sure! Here's where you can learn more and sign up: https://shapermint.com/pages/ambassador
Very nice I love it turn on my girlfriend and she bought one, her NAME is PATRICIA CHERRY MOSELEY, and she will be buying the shorts SHAPERMENT, I will order more also, so I'm very happy with my purchace.
Date of experience: June 2, 2020
I received the wrong coloured leggings and your response was very quick and the ones I wanted were being sent out the same day. Was really expressed. Just love shapement
Date of experience: March 6, 2021
I have tried others they role down and uncomfortable but these ones you are comfortable and dont roll down they are amazing thank you so much i am a larger woman and they make me feel milion dollars
Date of experience: March 23, 2020
Didn't have the control that I expected. It did not hold my stomach in as much as would have liked it to. I couldn't really see any difference. Not satisfied.
Date of experience: June 4, 2020
We'll make it right, and help you get the best fit, Lelani. Please send us a message through this link with your order number http://m.me/shapermint.
Disappointed because I was not able to read the advertising to see that this product doesn't contain the silicon lining around the waist of the panty to keep in place.
Date of experience: July 13, 2020
We'll make this right and replace it with what you are expecting, Donna. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
These bras are the most comfortable bras I've ever had, while at the same time, the support I need for D cup. I won't go back to underwires ever again!
Date of experience: March 12, 2021
I bought 7 of these shapermint shorts, ladies, they are so comfortable and holds me good. I got them quickly and the size chart works for me. Wish I had tired the cami. I love my shapermint shorts.
Products used:
Shapewear
Date of experience: November 28, 2022
I bought a cami and was washing it I noticed a hole under my left arm. I called customer service and they immediately looked up the order number and they sent me a new one.
Date of experience: September 3, 2020
Thanks for allowing us to fix your concern, Alexaundria. Stay awesome!
The Shapermint bra was so comfortable that I removed all the underwire bras from my dresser and replaced with one of each color from Shapermint. I just took the box of my rejects to donate.
Date of experience: August 8, 2020
I underestimated the sizing for the shorts resulting on the wrong size. I emailed and was responded to very promptly and professionally. Next thing you know my new size was in the mail. Easy peasy!
Date of experience: February 27, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We're terribly sorry for the whole experience, Brenda. What is your order number so we can process the refund now?
We hope to hear from you soon.