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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
The product I ordered was too small. I emailed the company and they shipped out the correct size the same day. I didnt even have to send other product back, they told me to donate it, which I did.
Date of experience: February 18, 2020
I enjoy my cameo scoopneck tops. They are the best. They hold me in and make me smooth and my blouse is fits so nicely. I will be buying these for my best friend and my sister. I am very pleased.
Date of experience: November 9, 2020
Great quality. Great customer service. I love the Cami tops! I feel great wearing them. Smooths my midriff area! I have more confidence and look better!
Date of experience: July 13, 2020
I ordered a bodysuit. The online order kept adding more and more bodysuits that I didn't order. This company's chat line is a joke. It keeps repeating the same thing over and over,
AWFUL
Date of experience: November 4, 2019
Hello, Destiny. We're sorry to hear about what happened. Allow us to correct this. You can send us a Facebook message or simply send us an email at hello@shapermint.com with your order details so we can better assist you.
No complaints, why are you attempting to force me to say something I do not want to say. When I purchase items I expect, I demand it to Live up to its sales pitch.
Date of experience: July 5, 2019
I ORDERED 2 PAIRS OF 3X SHORTS. YOU SEND ME 2 PAIRS M/L. YOU RECTIFIED THAT, BUT THE 2 PAIRS OF 3X YOU SENT ME DON'T FIT. THAT HAS BEEN MY SIZE FOR MANY YEARS. I HAVE MADE FOUR ATTEMPTS TO RESOLVE THIS. THAT'S MY EXPERIENCE.
Date of experience: July 6, 2019
We're sorry about it, Connie. Our sizes are true to size based on a measuring tape in inches, would you mind sending us a private message through our facebook page with your hip and waist measurement in inches and your order details so we can figure out the correct size and send you a replacement right away.
I bought a couple of productos from you and I was surprise of the quality and well made products you sell. The fit me perfectly and I'm very happy with them.
Date of experience: January 17, 2021
Really enjoyed working with shapermint. Website is easy to maneuver, selections are easy to make, products arrive quickly, and are just as advertised. They are comfortable and make me look great!
Date of experience: June 9, 2020
Received items but just don't fit right. I'm short so the leggings are too long and the undershirts just got too big in the shoulders. I think I'm just built weird.
Date of experience: July 1, 2020
Don't fret, Heather! We're pretty sure that there's something in our marketplace that would work better. Send us a DM with your order details via this link: http://m.me/shapermint. Our Fit Experts are waiting to help you.
I ordered the leggins but just too constricting for me. I was pleasantly surprised they sent me another bra in exchange and that they come with extenders.
Date of experience: December 17, 2020
I LIKE IT BUT IT DOES NOT WORK FOR ME. I ORDERED THE LARGEST SIZE AND IT STILL DOES NOT FIT. I BOUGHT A REGULAR GIRDLE AND IT FITS JUST FINE. YOURS DOES NOT. I GOT THE 4X BUT IT WAS SO SMALL i COULD NOT GET IT UP TO MY THIGH. I WEAR 4X IN ALL MY CLOTHES SO i COLD NOT FIGURE OUT WHEY IT WOULD NOT FIT. I WAS SO SAD. I HEARD SUCH WONDERFUL NEWS ABOUT IT. PLEASE DO NOT SHARE THIS WITH OTHERS AS IT MAY MAKE THEM SAD.
Date of experience: October 9, 2019
Oh no! We're so sorry to hear about this, Christine. We'll definitely assist you with your concern. Just send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
My Shapermint bras are a perfect fit minus the poking underwires! I notice a slight difference in the "lift and separate" support but the comfort outweighs the difference.
Date of experience: February 1, 2021
We're so happy that you like them, Angela! In case you want to get a spare or a different color, they're still on sale right now and if you order from this link, you'll also get a 10% discount applied at checkout
My experience was ok. I received feedback and assistance because I was not satisfied with my first purchase. I did receive a replacement. I love the bra but the shapewear not so much.
Date of experience: November 17, 2020
Thanks for the honest review, Erica. Let us know if you think you need more exchanges, perhaps a different style? Send us a message through this link: http://m.me/shapermint
I wasn't sure of my sizes so everything I ordered was too big. Once I contacted the company, the return process was great. I love the positivity and encouragement. The products are amazing!
Date of experience: May 15, 2020
I ordered 2 bras size 2xl and 1 xl
I received 3 2xl! The xl was a gift! You can't imagine how angry she was at me! The invoice was correct but not the bras.
Date of experience: June 16, 2020
Had to call as I couldn't apply the discount and the color kept going back to default. So far I haven't seen the credit for the discount in my account (1 week) and the color never changed.
Date of experience: September 24, 2020
My first experience was with the biker shaper I have problems getting into that one the panty liner work for me I will be sending the first order back to you for the exchange for panty shaper.
Date of experience: June 4, 2020
Although I was a bit skeptic, mainly because of the comfort level. To be honest the shapewear was actually more comfortable than I thought glad I brought more than one.
Date of experience: July 24, 2020
Ordering and dispatch were quick. Onky one thing I didnt like about them was that not enough support and the straps get twisting up and not being able to adjust them.
Date of experience: January 18, 2020
So sorry, Ann. Let us assist you. Please send us a private message on our Facebook messenger with your order details. Thank you.
I ordered 2 shapemint... 1 fittwd 1 too big i send it back... i haven't heard a thing. Neither have they refund my money. I would never refer anyone to them...
Date of experience: March 2, 2020
Hey there, Pat. Your order was already refunded except for the shipping fee of course. If you need more help, send us a DM on Facebook. Thanks!
I purchased a new shapewear for my mom. It was her size but as soon as she put it on, it started to rip on the side located on the thigh. Other than that, my mom loves it!
Date of experience: September 22, 2020
Let us go and take care of this, Tatiana for that shouldn't happen. To get us started, please reach us out using this link. Thanks! http://m.me/shapermint
I fell in love with the high waist emptua shape wear as soon as I saw it, pulling the waist and I knew the compression was going to be superb. I wore it and it made me more beautiful.
Date of experience: June 12, 2020
Best girdle I have ever worn! It holds everything in and is so so comfortable! I wore it for my daughters wedding for 12 hours and I couldn't even tell I had it on!
LOVE IT!
Date of experience: July 9, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
WOW! Music to our ears, Marilyn! Hey, you can also join our Brand Ambassador Program. Join and know more about it through this link: https://shapermint.com/pages/ambassador