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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I ordered 3 Shaoer Cami's as I had seen them advertised on Facebook. In the ad they appear to even out lumps and bumps and give a sleek figure fit. I followed the sizing chart carefully after 2 delivery attempts where Shapermint neglected to put the correct address on my package and more than 2 live chats with Customer Service I finally received my order after 2 months. The 2XL which says is for a US size 14 - 16 is so small It was useless, I know these are supposed to be figure hugging but that is ridiculous. I would equate the 2XL to an average M size of any chain store. I now have to go through what I anticipate will be a painful process to either return and get a refund or a bigger size. Looking at the size chart their largest is a 4XL and I have no idea what size that actually equates to in reality.
I am so disappointed, if they had lived up to the ad it would have been a great product. My advice is ignore the Facebook ad where the model puts on the cami with ease and it miraculously smooths out her curves.
Tip for consumers:
Don’t believe the hype and if you do order and have curves order the biggest size they have as they are so small
Products used:
Scoop neck Cami
Date of experience: August 5, 2022
Shapermint fits great and makes my lumpy body look smoothe. I love how I look with it on.it fits great and true to size. It arrived very quickly also.
Date of experience: July 6, 2019
When wearing shapemint i feel comfortable, it holds everything in shape on your body. I love the softness it has on your body, there's no feeling of tightness when you are wearing it.
Date of experience: July 22, 2020
I loved your bra so much that I bought 3 of them.
When I put the first one on the inserts were all misshaped, I was hoping it was only the first bra but all 3 were defective.
Date of experience: May 23, 2020
I have the high waisted underwear and they stay where they are supposed to. Unfortunately the shorts roll down on top and those are the ones I wanted to wear more.
Date of experience: June 24, 2020
Clothing is amazing. It does what they say it does. Great service for exchanges. Courteous staff and they know what they are talking about. Highly reccomend.
Date of experience: December 28, 2020
Yassss! This is incredibly great, Angela. You know, you'd be a perfect addition to our Brand Ambassador Crew! Here's where you can sign up: https://shapermint.com/pages/ambassador
I wait for the sales to go on and then I buy the TrueKind Bras. I really like the bras and the sale allows me to get them for $20. I can live with all of this.
Date of experience: November 1, 2020
Sweeeet! We’re so glad to hear this, Rosa. Join the Brand Ambassador program that we have so you can help us spread the word. You can sign up here: https://shapermint.com/pages/ambassador
When I first tried on the shapewear, it fit. Then when I put it on the second time, the top kept rolling down, the sticky stuff isn't working. A bit disappointed, but not surprised...
Date of experience: June 15, 2020
Sorry it rolled down, Geana. Let us help you process an absolutely free exchange. Please send us a PM with your order number on this link: http://m.me/shapermint. Thanks!
I ordered the boysuit and in doing the purchase it didn't let me put in my discount code and when I questioned about it they told me to look at the script so I didn't get my discount.
Date of experience: February 6, 2020
These camis do exactly what they claim. They do not roll up and they smooth all the lumps and bumps. They are not restricting either. Good job Shapermint!
Date of experience: November 27, 2020
Thank you so much, Michelle. Our hearts are full. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
Great product and great promotion. Unbelievably comfortable and effective. I have bought three separate times to make sure I have a great shapewear for any and all occasions.
Date of experience: September 11, 2019
When I learned the trick to pulling up the panty, It was easy. Pull the panty over your butt first, then your tummy, the whole transaction was simple, and the fit and comfort was excellent.
Date of experience: July 23, 2020
I love the long girdle panty I ordered, but the boy short girlfriend is stretched to where it doesn't fit tight. I will wash it and dry it with hopes that it shrinks and will fit better. Thanks
Date of experience: May 3, 2020
I saw these leggings advertised on Facebook so I ordered them. When I received them i was very pleased with them. They felt good on and they fit me goid.
Date of experience: January 7, 2021
Every purchase is affordable. It's give me support while I look beautiful in my clothing. I look smothe and well put together. I look and feel better than I ever look in years.
Date of experience: June 13, 2020
I purchased the cami and am so satisfied with the fit and comfort that I can wear it all day. I do not have to wear a bra with it and that is liberating!
Date of experience: July 28, 2020
I bought 4 bras. I ordered large and 3 were large and one was Xlarge. I believe that was a mistake. I feel like the three large are OK but the Xlarge fits the best.
Date of experience: November 19, 2020
I bought it and I like it. The only concern is in the thigh area it rolls up. My weight is 140 and my height 5'9. However, in my back this dosen't happen.
Date of experience: May 25, 2020
I like the way it feels; the material is so soft, but the band rolls! Every bra I have, the band rolls. I guess it's just the way I'm made. Gonna have to go back to underwire.
Date of experience: June 19, 2020
They sent my package with the correct items listed on the outside of the package but completely different items inside (eg, I'm 3X by their sizing and received a package of SM underwear)
They refunded me for the value of the items I ordered but didn't receive, but initially refused to cover the nonrefundable customs tax and handling fee, so I paid $50 USD for the displeasure of recieving absolutely none of my order.
UPDATE: After a lot of back and forth, Shapermint shipped me two items of roughly equal value to the customs fees I paid for the incorrect items. The two items arrived and the wireless bra is great. The leggings are great quality, but they fit a big compared to my measurements. I'd go down a size if I order again, and I'll propably do so because the products I finally recieved are true to advertising.
Tip for consumers:
They will make mistakes right, but it will take a LOT of perseverance on your part.
Products used:
I didn't receive any of the products I ordered. I got a bag full of size small underwear when I ordered XL+ leggings and camis.
They refunded my original order and after a lot of negotiation, sent me 2 items that were equivalent to the customs fee I paid for the first order that did not contain my order
Date of experience: September 14, 2021
Really sorry you had to go through this experience, Kathleen. Sadly, we don't have any control over the customs fees since it is the laws of your country. On our end, we only charge the item's cost and the shipping fee we pay the courier to have it delivered to your country. About the mix-up, be assured that it won't happen again. Hope you can still give us another shot next time. Should you need further assistance, we're just a message away. Here's our FB messenger link: http://m.me/shapermint.
The fit is awesome and they are so comfortable from the razorback to the sports bra to the true kind that hooks in the back all wireless all so supportive and so comfortable
Tip for consumers:
Use the size chart
Products used:
Bras
Date of experience: June 24, 2022
Lovely hearing this, Diana. Shop this 4th of July Sale and liberate your style, wear everything in your Summer wardrobe with extra confidence, up to 70% Off here: trkind.com/qt4!
Love my Cami. Very comfortable and I'll definitely be ordering more soon. I'll definitely recommend to friends and family. Very fast shipping and delivery very satisfied.
Date of experience: February 10, 2021
I wasn't sure it was going to fit. I wasn't sold on the advertisements but I gave it a try. I was very pleased. It does not roll, the fit is amazing and it is comfortable!
Date of experience: September 5, 2020
Awesome! Great to hear that, Jennifer! Hey, you can send us your picture with your favorite outfit and shapewear on. You can get a chance to be featured on or posted on our Social Media pages. Stay lovely!
Every one was so friendly and courteous, it was so easy to exchange with no problem no hassels, i really enjoy shopping with you all, i will continue to shop with you all, I LOVED IT, i would highly recommend you all thank you
Date of experience: April 19, 2020
I haven't actually worn this product yet, just tried it on. Due to the Covid-19, I am not wearing dresses right now, but once I do, I know I will love this item
Date of experience: July 9, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Really sorry to hear about your experience, Tracy. Please message us here: https://m.me/Shapermint?ref=w15260442 so we can assist you better with your concern.