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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
When you are attending a special event, you want to look and feel beautiful and comfortable. My Shapermint item provided me with that. The compliment s I received gave me much joy. Keep on keeping on.
Date of experience: June 12, 2020
These have to be the most comfortable bras I have ever worn. It almost feels like there is nothing there! I ordered one and tried it on then right away ordered 6 more, that's how much I loved them. I would recommend them to Everyone. Thank you for finally making a bra worth wearing.
Date of experience: June 18, 2020
Love my new shapermint singlet. Service was fantastic as I was given a refund due to garment arriving late (which was not even the fault of Shapermint). I will definitely be ordering more things from them.
Date of experience: October 19, 2020
My order never came although they said they shipped it. Spoke with customer service and sent me my package right away! I have already ordered another one and recommended this to all my friends! Awesome job!
Date of experience: July 2, 2019
The first one I got didn't fit just right and after contacting the company they quickly responded and replaced with another which fits perfect. The process was very quick, prompt and easy. Thank you so much...
Date of experience: July 17, 2020
Items are well made and really good quality. Customer service is very good. My order took a while because I'm in Canada and it has to go through customs, without me even asking about it i got an email update letting me know my order was delayed due to customs waits and its still on its way.
Date of experience: October 22, 2020
Thank for understanding, Christine. If you need anything else, just send us a DM at http://m.me/shapermint Stay awesome!
I have tried several times to contact customer service to report that one of the items I ordered and paid for was not received. I am unable to speak with a real person and all I receive are automatic/canned responses that are neither relevant nor helpful in resolving my issue. I simply want someone to either ship to me the missing item that was supposed to be included in my original order or to give me an immediate refund, however I am NEVER able to connect with a person. The company has a great concept, however their customer service is horrible. Based on my experience with not being able to get my issue resolved, I will not purchase anything from this company again.
Date of experience: July 26, 2020
Sorry for the trouble, Lai. Allow us to make it up to you. Please send us your order details so we can send you your missing item. Here's the link: http://m.me/shapermint.
I recently ordered 1 bra as a trial to see if I would like the product enough to want to order more in the future.
I was charged for 3, at an extra $50 from my bank to cover it, a shipping label was created the very next day an 3 weeks later I have yet to receive the items.
The tracking number keeps reporting the item is still in the same location where the original label was created. I have contacted the company twice with no help on there end as to where the items are, or about refunding the extra $50 back for the items added to my order which I didn't place.
Over all this has been a horrible experience an I still have no items to give a proper review on! Will definitely not be ordering from them again even if I love the product!
Date of experience: November 16, 2022
I ordered once! Customer service was great. Sizing was off so I returned. Filled out a survey... then another. Now this is the third so I would caution anyone thinking of buying to consider if they want to be bothered with so many surveys!
Date of experience: July 29, 2020
So sorry about the surveys, Laura! We just want to make sure that you're all good with your order. But you don't have to answer them if you're all good, though we do appreciate your feedback.
Briefs were sized M/L. I should have know this isn't reasonable. Unless you like the feeling of being a squeezed sausage. Also gave me a muffin top I didn't have before. Might work for average sizes but not borderline. Works for me I guess.
Date of experience: August 26, 2019
Oh no, Bette! So sorry to hear that your shapewear didn't work well on you! We're here, ready to help! You can send us a message via our Facebook Page or email us at hello@shapermint.com together with your order details for better assistance.
I have ordered three items from Shapermint. I've been very happy with two of them. One item didn't fit at all and I really didn't like the style of it. I was able to exchange it quickly and efficiently just by calling customer service.
Date of experience: June 12, 2020
Purchased one of these comfort bras a couple of weeks ago to try it out. Boy am I glad I did! Very comfortable (so soft), no pinching/digging/riding up, and reasonably priced. So I bought two more and I see different colors in my future:-)
Date of experience: August 28, 2020
Your feedback made our day, Mary! Please help us spread the positivity by becoming our next Brand Ambassador. You can learn more here: shpmint.com/ambassador
Stay awesome!
Overall I am very happy with the customer service via shapermint and shapermint gals. This time I processed another exchange for a bra that wasn't the best fit. Unfortunately I still have not received an email confirmation. So I'm not sure if I should wait and see that the item is shipped or... Really I don't know. What I do know is there is a human on the other side of the electronics and in general I am satisfied with the work that has been done.
Date of experience: June 18, 2020
A TOTAL RIP OFF! I made an order in March. Shorts and panties. Received the panties, they lied they do not work and they are cheap. Heading into May did not receive the shorts yet. No customer service I have to chat with a damned computer. Where are the humans. At least send me my cheap underwear. I'm not asking for the money. I feel like I would be wasting my money it I get a lawyer but that is where I am headed
Products used:
None. They have not mailed it. Trying to get through to them for over 1 month
Date of experience: April 25, 2022
Sorry you haven't got your complete order, Tracey. Completely understand your frustration. Send us your order details here https://m.me/Shapermint?ref=w15260378. We'll make this right. Talk soon!
Loved it the first day until it started to roll up. Was a large and I am 36 DD but thin build with long torso. It could have been a litter bigger in the breast area and a tad longer for the torso. Will still wear it but just short periods... not ideal to actually work in it because it constantly rolls up from the bottom.
Material is great and not too tight on waist. Can wear low rise jeans with it.
Date of experience: April 1, 2021
Thanks for sharing your experience, Tamara. We promise 100% fit guarantee, so we'd love to turn this around. Let's exchange it with the right size, style and brand that would suit you better. Exchange is on us. DM us with your order details here: http://m.me/shapermint
Sizing is a challenge with buying clothing online and shapermint recognizes this! Fabulous exchange and return policy. They made sure I got the right style and fit... without me having to deal with returning... and I love my final purchase!
Date of experience: December 5, 2020
Oh gee! You just made us blushing over here, Dana! Thanks for appreciating our efforts in providing you an awesome experience. And we're glad that you loved your shapewear too! Keep on spreading the love and join our Brand Ambassador Program. Sign up through this link: shpmint.com/ambassador. ❤️
I am not sure which purchase this review is for, because I thought that I submitted everything. I had a bad experience with some noisy shaper shorts. The folks at Shapermint reached out and made it right. I appreciate that.
Date of experience: October 1, 2020
We are making sure all of our customers are 100% satisfied with their purchase, Annie. We're so glad we were able to help.
Bought 2 shapers. They were too small. Was able to return for the next size with no problem. New shapers feel and fit great! This say is Super helpful for trying to buy something that's not so easy to buy.
Date of experience: July 11, 2020
I have not had a lot of luck ordering bras online, but decided to try Shapermint. What a pleasant surprise to find a bra that is unbelievably soft, but also fits amazing well; it holds in the loose skin under my arms and the support is great. It feels like the ultimate jog bra but much for soft and comfy. Thank you!
Date of experience: March 24, 2020
I never would've believed how amazing and beautiful your products are until I purchased mines. The quality in all the pieces are phenomenal and everything aligned to the body with perfection. I personally want to THANK YOU so much for assisting women in all areas of the body that makes us embarrassed. Also love shopping and reading all the beautiful women's stories to get a better connection of the business. With that being said, please always stick around because we need you.
Date of experience: June 6, 2020
I had trouble with my apt number being left off package so didn't arrive. I reached out through chat and you representative very quickly corrected the problem and sent me a new package. I was very pleased with how I was treated. The product itself tends to roll and the circle pads in the cups slide or become wrinkled. I am not a fan for those reasons
Date of experience: January 5, 2021
Got your back, Christine. We're sure that there's something in our marketplace that would work better. Just send us a DM with your order details so we can make it up to you. Here's where: http://m.me/shapermint.
My experienced with Shapermint was fast,& easy. The products are as advertised; The quality of the product is hi-end; It is comfortable, it offers control, definition, and support.(after trying 2, I bought 6 more) The price per item is second to none; its cost effective, anyone can afford one. I will definitely be shopping here again, and I will be proud to recommend this product to everyone..
Date of experience: April 29, 2020
This was my third purchase from Shapermint because the product just works. I love these shapers, they are comfy with excellent hold and staying power. My order got lost and they happily replaced them without hassle. I highly recommend them.
Date of experience: March 2, 2021
I wasted way too much time trying to complete an order. The chat program is useless. Even being transferred to a "live agent" times out while you try to type a response which then means you start all over, etc. I made the mistake of taking the free trial of the club which supposedly provide free shipping until they read you the rest of the small print. I am now stuck cancelling my club crap and returning my order. And, yes, I tried to find a real person to actually talk to but to no avail. I even asked them to call me! No response. I will never shop them again and strongly urge you to shop elsewhere.
Tip for consumers:
Don’t
Products used:
Waist trainer - I just had a tummy tuck and needed a support garment.
Date of experience: December 12, 2022
I was so pleased with my first purchase that I bought 2 more! Very comfortable and comes with extender in case I gain weight! I like that it does not have pads that come out in the wash. I never thought I would find a bra without trying it on first. I use to try on a half a dozen or so before I could find the perfect fit!
Date of experience: February 25, 2021
This just makes our hearts sing, Wendy!
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sweet! Thanks for your feedback, Jenny! Can't wait for you to try mooore! Stay awesome!