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Shapermint has a rating of 3.3 stars from 7,345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 17 days
Order was sent fast and packaged well. Luckily things can be ordered online and sent through the mail, during this coronavirus.
Date of experience: May 5, 2020
Horrible experience. I have deleted their app. And i wud advise you people do the same. The worst company e er
Date of experience: June 20, 2020
Very satisfied with the product. My non-white bras are extremly comfortable and I liked the extensions enclosed in the great packaging.
Date of experience: November 11, 2020
Finally shapewear that doesn't roll down and it is easy to get on and take off. I love my new shapewear.
Date of experience: January 30, 2021
When on, back rolls down alittle, longer legs. For me could use mre of panty without the legs felt uncomfortable
Date of experience: May 25, 2020
Sounds like you could use a different size, Carol. Please send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint
I find that the bras and waist huggers are super comfortable to wear and gives me a good shape. I have recommended to all my friends to try them.
Date of experience: February 25, 2020
I ordered an item online from Shapermint's website on 7/3/22. On 7/7 I received a shipping notification, complete with tracking number. It's now 7/18, I haven't received my order, and trying to use the tracking number gets me the same result every time: either the item is still awaiting pickup or it's en route. This morning, after half an hour of trying, I was able to get past Shapemint's customer service 'bot and connect with an actual service rep. All she could do was confirm the order and give me the exact same tracking number. When I protested, she offered me a discount on my next order if I signed up for text message updates. I refused, since I was already put off by the website's repeated attempts to upsell me when I placed the initial order, and by the barrage of marketing emails I've received since then. When I tried to cancel the order, I was informed that it was "too late."
I've since read multiple reviews from other customers who've placed orders in the past few months, all with the same complaint about slow/never received shipments. If and when my order arrives, I'll be refusing the shipment. Maybe if others do the same and Shapermint has to eat the return shipping costs, they'll address their crummy fulfillment service.
UPDATE: Aaaaaand now it's 7/25 and I'm still waiting. About to contest the charge on my credit card.
UPDATE 7/29: Received an email from Shapermint 7/26 saying my original shipment was lost and they were going to send out another one. Never received any shipment info. Went to the website today, dealt with an online rep, asked for a refund and got it. It's supposed to show up in my account in the next 5-10 working days; if it doesn't, I'll be back to update again.
Date of experience: July 18, 2022
Really sorry you're going through this, Donna. Please let us know if you haven't got your refund. We're a DM away here http://m.me/shapermint.
I love the support and the shape I get from this bra. It shapes my top without an underwire! I do wish the straps were a little less flimsy.
Date of experience: February 3, 2021
Yaaas to comfy bras, Rebecca! Please do know that we have free exchanges, if you feel like having it exchanged just slide us a message anytime through this link: http://m.me/shapermint.
I got several pieces from Shapermint but I jist loved the briefs and the 7/8 pants which I am waiting to order the black size XL.
Very comfortable.
Date of experience: January 21, 2021
The fabric did not hold me in like other girdles that I have paid less money for. I was not satisfied with the fa bric.
Date of experience: August 21, 2019
Hi there, Sharon. We're sorry to hear that your shapewear did not hold you in as expected. We are here to further assist you. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you.
I ordered 2, m/l. I wear medium. The shapewear is not snug on me. It doesn't really hold me in. Cut bigger than a medium
Date of experience: February 11, 2020
I was not happy with the true life bras I ordered for myself and my sister, way to small. The panty shaper, I like that.
Date of experience: May 22, 2020
These pants are attractive and soooo comfortable! Love the pockets and the high waist! I wear them to exercise, walk and for just hanging out!
Date of experience: March 2, 2021
Yasss! Thanks for sharing your input and stay awesome, boo!
I love my Shapermint. Their products makes me feel so sexy. I can wear any type of dress, jeans that I want with their shapewear
Date of experience: June 18, 2020
It's tighter than I thought it would be. I couldn't wear it the whole day. But it did do a good job holding everything in.
Date of experience: December 16, 2020
Thanks for leaving your honest feedback about how they fit, Claudia. Should you think you need an exchange, it's FREE and you just have to DM us through this link: http://m.me/shapermint
I like it, its comfortable, but I thought the hold would be firmer. It smooths my chubbyness! I do have to wear a bra underneath.
Date of experience: November 19, 2020
We hear you and we can check if you would need something with a higher compression, Lavan. Just PM us your order details using this link to better help you out. http://m.me/shapermint
Always fun connecting with your team. Give me a grin too. I just have to learn to « hang tight ». Easy schmeazy with my Truekind 2XL's..
Date of experience: January 21, 2021
One of our goals is to also spread happiness, Janet. :) Always remember that we're just a DM away if you need help, pretty. http://m.me/shapermint
I like and wear what I have a lot. But it seems I get this message at least Once or twice a week, even though I thought I had posted before.
Date of experience: July 5, 2019
Don't shrink in dryer don't roll or rip size fit perfect to skin why you bend or stretch never have to pull or tugg at it makes my hips pop to hubby
Date of experience: October 12, 2020
Wow! Thanks for sharing your experience, Adrian! You know, we're always looking for a potential brand ambassador. If that's something you might like, please go to this link and fill out the form https://shapermint.com/pages/ambassador
Band is too tight, straps are too loose and can't be adjusted so no sense even using the band extenders
Date of experience: March 30, 2021
No worries, Susan. We can make this right. Exchanges are FREE. Please share via DM your order details on this link and we'll take care of it. http://m.me/shapermint
My experience with Shapermimt was good. Easy ordering and I received the product quickly. Product is comfortable and fits well
Date of experience: October 27, 2020
We're so glad that you love your shapewear, Marilyn! Maybe you could help us spread the love? If that's something you would like to do, you should join our brand ambassadors program. Here, you can use this link to sign up https://shapermint.com/pages/ambassador
Will definitely order from Shapermint again. It fits great I have the shorts and the panty and love them both
Date of experience: June 2, 2020
Easy to wear. Purchase one for my daughter it is wrong size have been trying to return it no sucess.
Date of experience: August 3, 2019
My high waisted leggings are so comfortable and essential to my everyday routine. Need to order in every color available.
Date of experience: June 8, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Glad you love them, Sarah! You could help us spread the love by becoming one of our brand ambassadors. If you like the idea, please go to this linkhttps://shapermint.com/pages/ambassador