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Shapermint has a rating of 3.8 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 13 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
Love their products! Everything I've ordered has fit very well and the quality is great. Their bras are so comfortable! Will continue to buy from them.
Date of experience: June 26, 2024
Love the bra I bought so much i ordered another one. It is so soft and comfortable. The delivery was very quick. Probably will order more going forward.
Date of experience: June 27, 2024
Awww, Teri, you're melting our hearts! We're so happy to be a part of your life, and we're thrilled that our product gives you the support and comfort you deserve. If you’re thinking of expanding your collection, now’s the perfect time—our Labor Day Sale offers up to 70% off! Don’t miss out on these incredible deals!
I measure 31 3/4 inches underbust but have very flabby breasts that require a G or H cup. These look very well made and they send extenders but are not useful for a mature woman. Don't order unless you are no bigger than a C cup. I already did 2 exchanges but might have to make changes to be useful.
Products used:
the bra but think I will look for a tiny person to give the camisoles to.
Date of experience: June 26, 2024
Hi Diane! Finding the perfect size and fit can sometimes be a bit tricky, especially since our products offer high compression. But don't worry, we've got your back! Our team of Fit Experts is here to help you find the right fit completely free of charge. Just reach out to us by sending a message through this link 👉 https://m.me/shapermint
I have leggings, bras and panties from shapermint. They all fit well and are comfortable. My items are true to size. The prices are reasonable and my orders arrived on time in good condition.
Date of experience: July 5, 2024
Fantastic to hear, Amy! Your feedback has made our day. Why not expand your collection with our Black Friday in July Sale? Enjoy up to 70% off on your next purchase. Shop now for amazing discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤
I've never posted a complaint in all my years of online shopping. This is the first.*
Shapermint shops to the wrong address EVEN WHEN YOU PROVIDE THE CORRECT ADDRESS!
Once the package is shipped, customer service is through -
Bot service reps ONLY!
NO HUMAN REPS TO ASSIST!
If you want to buy this product, go to a third-party like AMAZON.
Don't make this mistake ordering from this company directly…
*REFUNDS ARE NOT GIVEN TO CUSTOMERS WHEN THE SHIPPING ADDRESS IS INCORRECT
AND ITS PROVEN TO BE THE COMPANY's FAULT
Tip for consumers:
This review is to save other customers the expensive mistake of shopping directly with this company. DON’T MAKE THIS MISTAKE.
Products used:
None
Date of experience: July 2, 2024
We’re sorry to hear you encountered this issue, C G. We're here to find the best solution for you. Please share your order number and email address with us through this link 👉 https://m.me/Shapermint?ref=w15260378, and we'll assist you further until everything is resolved.
I love my underwear so much that I've decided to buy my daughter some bras from Shapermint too. Quality products, great fit & reasonable prices.
Products used:
Underwear
Date of experience: July 12, 2024
Thank you so much for your kind words, Dj F.! We're thrilled to hear you love your underwear and have decided to buy bras for your daughter as well. We take pride in offering quality products, great fit, and reasonable prices. We appreciate your support! Why not enhance your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts!🖤
Super comfortable. Great support
Price and selection is great. Love the different colors. Shipping was fast no damage yo package or funky smell on product.
Tip for consumers:
Great buy
Products used:
Truekind bras
Date of experience: June 26, 2024
I ordered a bra and I liked it so I went back online and ordered two more in two different styles. When these two arrived one had a flaw and the other one fit terribly. When I contacted customer service to explain my issues with my second order, it took almost an hour with the online chat function to communicate my issues. It seemed as if the agent was not reading what I wrote because she kept asking questions that didn't make sense or asking me exactly what I just answered. After a very frustrating exchange, I was finally able to get them to understand that I needed return labels for both those bras and two new bras shipped. I got a confirmation confirming the styles that were to be shipped to me. Because of availability those two replacement bras shipped separately. Both had the correct paperwork both were the wrong styles when they were received. Again, the customer service experience to get this next issue resolved was equally inefficient and frustrating. At this point I had one of them refunded and one of them to be replaced again. I just received it yesterday and they have shipped the wrong product yet again.
Tip for consumers:
Return experience and customer service was atrocious. They say hassle free but its a lie!!!
Products used:
Bra
Date of experience: June 26, 2024
Not the experience we wanted you to have with us, JM. Send us a private message here https://m.me/shapermint and include your concerns together with the email address and order number so we can assist you right away. We’d love a chance to turn this around.
Is this company legit? Ordered 1 bra through Amazon and liked it. Ordered 2 more from shapermint and need to return for different size. Can not get in touch with customer service. Can not find evidence of my order on their website. Have I been taken?
Tip for consumers:
I want a refund for my order because I want to reorder in different size. I like the product but can not get through to customer service. All I have is a transaction number. Please respond.
Date of experience: June 2, 2024
So sorry to hear that Jean. Please send us a private message here https://m.me/shapermint and please include your email address so we can assist you. Thank you!
I have purchased two camisoles and I am amazed. The fabric is premium and holds me in so nicely. I am in my late fifties and have had three children. These get rid of my "grammy" stomach!
Products used:
Camisole
Date of experience: July 5, 2024
That’s wonderful, Colleen! Your feedback brightened our day. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤
2XL - 38/40 DD Very comfortable and supportive for everyday wear (work, playing/chasing my children around). Breathable material helps keep the girls from being too sweaty.
Date of experience: July 5, 2024
It's wonderful to hear that the breathable material helps keep you cool, Kylee. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤
This is the most comfortable and relaxing bra, I have ever worn. Amazing fitting, amazing quality etc. Would definitely recommend this brand and would buy it again.
Products used:
Bras
Date of experience: June 26, 2024
We’re thrilled to hear that you find the bra so comfortable and well-fitting, S.W.! It’s wonderful to know you’re impressed with the quality and would recommend the brand. Thank you for your feedback—if you ever need anything else, we’re here to help 👉🏻 https://m.me/shapermint
I have bought 2 bras and I promise these bras are the best! So comfortable and not annoying or uncomfortable! I will continue to purchase different colors
Date of experience: June 26, 2024
We’re so glad to hear that you’re loving your bras and finding them comfortable, Lesley! It’s fantastic to know they’re not only the best for you but also that you’re excited to try different colors. Thank you for your support—Now is a great time to buy more as we celebrate our Labor Day Sale. Get up to 70% off on your next purchase
I received so many ads for Shapermint over the years, but finally decided to give their products a try 3 months ago because I had a dress that fit really well but actually showed my belly's cellulite! So I purchased a cami in size 3X, and was thrilled to see that at 5'0", it fit like a minidress! More importantly, it hid my cellulite and the compression felt supportive. Since that initial order, I have purchased 4 more camis, 4 high waisted shaper shorts, and my absolute favorite, 2 high waisted boy shorts, which are the perfect length for short people! Finally, I just ordered the bandeau strapless bra, and as it advertised, it gives me support with no underwire! These products are FANTASTIC!
Date of experience: June 27, 2024
Fantastic to hear, Nicole! You’ve made our day with your feedback. Why not add more to your collection with our National Shapewear Day Sale? Shop now for amazing discounts!
I love the 2 piece! It gave me a huge boost of confidence. I havent worn one in 10yrs. I have been uncomfortable in my body since the bitth of my child. Thank you for helping me feel like my self!
Date of experience: July 5, 2024
Thank you so much for sharing your experience! We're thrilled to hear that you love the 2-piece and that it gave you a confidence boost. It's wonderful to know that our product helped you feel comfortable in your body again. If you need any further assistance or have any questions, feel free to reach out 👉🏻 https://m.me/shapermint. Thank you for choosing us!
Hi there! At the beginning I was a little concerned about the product, but I tried and I can say that I'm so happy, I already purchased 5 bras, if you buy you will not disappoint.
Products used:
Bras
Date of experience: June 26, 2024
Hi Marian! We’re so glad to hear that you’re happy with your purchase! It’s wonderful that you’ve found a product you love and have already bought multiple bras. Thank you for the recommendation— enhance your collection during our Labor Day Sale! Shop now and enjoy fantastic discounts!
I'm a new customer to Shapermint, and I purchased the cami & shapewear. I just love them and they hold everything in where is should be.p
Products used:
Cami & shapewear
Date of experience: July 12, 2024
We're happy to hear it gives you the support you needed, Janice! Our Black Friday in July Sale is still going strong. It's the perfect time to expand your collection with up to 70% off your next purchase. Shop here 👉🏻 https://shapermint.com/collections/black-friday-in-july 🖤
I forget I have it on! Very comfy, good support without pushing "the girls" into one! Love that I don't have any wires or straps to adjust!
Products used:
Lingerie
Date of experience: July 12, 2024
Hearing your awesome feedback brings so much joy to our hearts, Kim. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts!🖤
I bought 2 bras and I love how they make me look in shirts. They are extremely comfortable. I will diffently buy from them again. I also bought 2 of the tanks that just amazing!
Products used:
Bras
Date of experience: June 26, 2024
We’re so happy to hear that you love how the bras make you look in shirts and find them extremely comfortable, Paul! It’s great to know you’re enjoying the tanks as well. Thank you for your support—we can’t wait to serve you again! If you need anything else, just let us know 👉🏻 https://m.me/shapermint💕
Absolutely love these camis they hold everything together and are so comfortable to wear. I honestly don't know what I would do with out them.
Date of experience: June 26, 2024
We’re thrilled to hear you love the camis, Tiffany! It’s wonderful to know they’ve become such an essential part of your wardrobe. Why not add more to your collection with our Labor Day Sale? Shop now for amazing discounts! 🩷
I never feel like I have a bra when I wear Shapermint bras. Absolutely the best bra, very comfortable and nice looking and fits well.
Products used:
Bra, also ordered camisole but i choose the wrong size and it was too late to change.
Date of experience: June 26, 2024
That’s wonderful to hear, Kathy! We’re thrilled that Shapermint bras feel so comfortable and practically invisible while still providing a great fit and look. Thank you for the great feedback—if you need anything else, just let us know 👉🏻 https://m.me/shapermint
The tanks fit well, helps with keeping everything in place. Always enjoy the outfits. Never had much issues with anything.
Date of experience: June 26, 2024
We’re so glad to hear that the tanks fit well and keep everything in place for you, Bobbie! It’s wonderful to know you always enjoy the outfits and haven’t had any issues. Why not enhance your collection during our Labor Day Sale? Shop now and enjoy fantastic discounts!
I really like the look and quality of the garments. Would like to see more colours. I also find the costs quite reasonable.
Products used:
Bras and underwear, mid and high waist
Date of experience: June 27, 2024
Thank you for your feedback, Ginette! We're thrilled that you like the look and quality of the garments. We appreciate your suggestion about more colors and will pass it along. It’s great to hear that you find the costs reasonable. If you have any other ideas or need further assistance, just let us know 👉🏻 https://m.me/shapermint
I have been extremely pleased with all the items I have received. As a plus size. The fit is great. The fabric washes well.
Date of experience: June 26, 2024
We’re delighted to hear you’ve been extremely pleased with your items, Patricia! Your feedback made our day. Why not enhance your collection during our Labor Day Sale? Shop now and enjoy fantastic discounts!
I bought 3 bras and received only 2 but they charged me for 3. In that same order they tacked on a membership that I said I did not want. It took me an hour and a half to finally get the membership cancelled. They do not have a customer service number, I had to go through a bot before they connected me to a customer service representative. I will never purchase from them again. Scam practice adding a membership to an order
Tip for consumers:
They do not refund your money if they run out of the product you ordered.
This company was good when it started. The customer service, ability to connect and refund policies are absolutely terrible.
Products used:
Bra
Date of experience: May 1, 2024
We see something's not right with your experience, T L. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We're thrilled to hear that you love your bra, Lisa! 😊 If you're looking to add more to your collection, now's the perfect time—our Labor Day Sale is happening with up to 70% off! Don’t miss out on these amazing deals!