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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I bought one Shapermint bra and after wearing it 3 times, I went and bought 3 more! They don't have the most support for larger breasted women but they are so comfortable that I'm putting all my cheapo sports bras in the trash and wearing these instead.
Date of experience: September 30, 2020
After 3 failed orders, quality issues on all 3 items, customer service continued to help.me find a bodysuit that I could wear. I appreciate their continued efforts. If they had my size in stock I would be purchasing more. I am 5'11" and 200 lbs. Recovering from breast cancer reconstruction and the bodysuits are all I can wear comfortably.
Date of experience: June 18, 2020
I ordered two large for my mom. You sent two medium. We're both in quarantine in different places and can't get out to return wrong size for at least 10 days. Please send the correct size now if possible and I will return others when I can!
Date of experience: December 18, 2020
So sorry to hear about your disappointment, Sherry. Allow us to take care of your FREE exchange for the right fit. Please send us a DM with your order number and email address through this link: http://m.me/shapermint
Has a new customer I felt very unsupported by the shapermint team and relied totally on atomization messages electronically. There was no other support available. Shaper mint must have a system in place where if a customer needs to verbally speak to someone they can, it would also support the organisation, if this component was in place, at times it was very frustrating not having any one to speak too, about the order I had submitted.
Yet at the same time I had ordered another Item from, Mango In Spain, and spoke 2 times to the Organisation by phone before my product came, I was very pleased with their customer service. But Shapermint never had this in place
Date of experience: July 14, 2020
We are sorry you feel that way, and thank you for your feedback. Please know that there are several ways to reach out to us, email, chat support and FB Messenger. Thank you!
Had an issue with sizing. My fault really. They were great about the exchange. I will definitely be shopping with them again. Products are comfortable and very flattering. I absolutely love the shaper camis
Date of experience: December 23, 2020
I'm average size (8 reg) but have a slight muffin top that doesn't look great in bodycon dresses. I thought shapermint was a better alternative than plastic surgery.
Boy, was I overjoyed when I put it on. My body looked like I was 25 years old! I'm ordering at least two more.
Date of experience: July 4, 2019
This was my first time ordering from Shapermint and let me tell you it was awesome. I think I found the place that I'll always get my apparel. Customer service was so helpful and made everything work for me. BTW, I LOVE thier shapers. You will too.
Date of experience: August 23, 2020
We love that you love your first order, Ginger! Why not sign up to become the Brand Ambassador? Here's the link: shpmint.com/ambassador
There shape panties have changed my life. I mean their absolutely AMAZING. They show off my curves so good. They hide the excess stuff people don't wanna see. They make me fit into clothes better. I mean they are life changing. I wore this one pair for a week, and I just ordered 2 more pairs today. I mean these changes my whole image. They aren't too tight and they keep your curves and your stomach in very snug. It's actually very comfortable. I wear these almost 24/7. I highly recommend. 10/10.
Date of experience: April 19, 2020
They are comfortable! They look great! Feel great and honestly stay in place! I wore them all day long doing many physical tasks just to see. No pinching, no binding! Just perfect! Already referred my BFF and 2 colleagues from work! Will buy again.
Date of experience: April 29, 2020
I ordered my underwear, received and too tight. I never contacted shapermint but customer service reached out to me. I then told them my problem and before I knew it a new order was sent. All I can say is Shapermint aims to please with their outstanding products and customer service followup. Thanks so much!
Date of experience: September 9, 2020
Perfect! Thank you for letting us help you as well, Gerry. If you need anything else, we're just a DM away at http://m.me/shapermint
I ordered three pairs of leggings, one of which was high waisted compression leggings. I'm 5' 7.5" and these leggings went all the way up to my bust! They are thick so they'll be perfect for the winter. I was a bit taken aback by how small they looked, but they stretched and comfortably held me in. I'll be ordering more soon!
Date of experience: May 30, 2020
Shapermint products smooths out all the lumps and bumps, your clothes look better on you which in turn makes you feel good about yourself. Free and easy exchange or returns. It's win-win with Shapermint! I have done exchanges and the experience was very quick and very easy. Once you try Shapermint you will be hooked!
Date of experience: December 9, 2020
Love this, Donna! Us women only deserves the best. Thank you for sharing your wonderful feedback. Join our crew and be one of our Brand Ambassador. You'd be a great addition. To sign up, just head on to this link: shpmint.com/ambassador.
So I ordered 3 more wireless comfort bras, two you just put over your head and one you snap on the back. Fits as expected, the two I got, I should have gotten an XL but a Large fits just fine. Love the feel of the material. It's stretchy fabric makes a lot of difference.
Date of experience: July 13, 2020
Ordered the briefs first in a 3xl got them after a lengthy wait. Way too small maybe a large at the Most I was not a happy camper but I contacted them and they sent me out two new bras no charge so although the product didn't impress me the service was phenomenal. When your ordering from this site be wise and order larger sizes..
Date of experience: April 9, 2020
I haven't got what I paid for yet. I got the gift. I suppose it came separate so like it said I was going to wait longer before complaining about it. After all this pandemic is making the mail crew a little overload. Also I have zero to no confidence in DHL as they have a habit of handing off packages to other carriers here. I've never had a DHL deliver anything to me. At home or work.
Date of experience: October 27, 2020
I had already needed to make an exchange on my original purchase of 3 bras once before, which was a really easy process. When I needed to do a second exchange on 1 bra, the customer service was even more phenomenal. I couldn't ask for better service from a company, especially during a time like we're in right now with the Corona virus pandemic. I highly recommend Shapermint and will be a loyal customer going forward. Thanks and keep up the great service!
Date of experience: November 1, 2020
Wow! Music to our ears, Stacy! Thank you for letting us help you as well. Stay lovely!
The items I'd originally ordered were great quality but didn't fit quite right. I reached out to customer service and they helped me select different sizes/pieces and sent them to me for no extra charge! I even got to keep the items which didn't work, so I gave them to a friend! This company rocks.
Date of experience: November 4, 2020
That's fantastic, Micaela! You can share your picture with us with your shapewear on, you might end up on our official Facebook or Instagram page. Stay lovely!
I'm afraid I cannot give more than a 2 because these high waisted shape wear did nothing for me. The videos are amazing the women look great using them. When I put them on I look more rounded and pregnant. I can only assume it's me and my shape! The company were good and tried to help by sending different sizes but I think the style didn't suit me, maybe normal pants may have worked I don't know?
Date of experience: July 1, 2019
We're sorry to hear it didn't work as you expected, Jacqueline. Maybe you just need a different brand with much higher level of compression. Please send us a private message with your order details through our facebook page so we can assist you accordingly.
Well made soft and compression perfect for me comes really well package had about 7/8 items until now and will buy more when needed but if you treat them kindly when washing shouldn't have to replace them very often
Date of experience: February 22, 2021
Thanks for sharing your feedback, Susan. This will definitely help us improve our products. :) Stay amazing!
Website is easy to use and size chart was helpful. I received my order on time in pretty sealed packages! I bought two and decided I wanted to exchange one for a different style. Shapermint let me keep the original pair AND sent me the new pair for only the difference in price with FREE shipping!
Shapermint is my new go to for shape and control wear and I've already told all my friends!
Date of experience: June 1, 2020
I have made three orders in short succession as I greatly enjoyed the products I had ordered and received, and Shapermint always seems to be offering wonderful and enticing deals! I am very impressed with their speed in shipping to Canada and also with the fact that the shipping offer for my second order actually worked! So many businesses exclude international shipping from promotions, which can be very frustrating as an online shopper. I am still waiting on my third order as it was only placed recently, but I'm very happy with the products I've already received and would highly recommend the Empetua-brand products in particular.
Date of experience: December 4, 2020
You made our day, Kayla! Thank you so much for the love you send our way. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
Slightly disappointed. Size was too small. Did use sizing chart on website. Would advise other buyers to be careful with size they choose. Speed of delivery was great. Quality of product is awesome. Would recommend to anyone.
Date of experience: June 17, 2020
The shapers is very comfortable however I prefer more tummy control. I like the company it's customer service was excellent. I had a problem with sizing and was able to get the correct size free of charge.
Date of experience: July 5, 2019
I've ordered numerous times/ items from Shapermint & I've never had any problems! I ordered the wrong size once & they happily exchanged it for me! Items are made very good & true to descriptions. Highly recommend!
Date of experience: October 22, 2020
Thanks for this, Linda! We're so happy that you love the replacement items you got! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? If you do, just go to this link and fill out the form https://shapermint.com/pages/ambassador
I ordered one of the sports bras after having breast surgery. The bras was made with quality material and was extremely comfortable. I plan to order more in a different color. Thanks for such a fantastic bra.
Date of experience: May 7, 2020
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Aww. Made our day, Gail! Glad to know that you're happy with your purchase. We're looking for Brand Ambassadors and we know that you're a great fit! Click here: shpmint.com/ambassador to know more.