Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I ordered the square tank and shorts. They feel amazing! They do not slip. I bought for a wedding ill be attending, just needed a little control, i have wore the tank multiple times. I am in love. The silicone ( i think) band is amazing.
Date of experience: July 8, 2020
Back in May of this year. I had a weight loss surgery. I'll together I've lost about 125 pounds. And of course some of the weight was in my breast causing me too I have trouble finding A good supportive bra. I took a chance bought the true kind Shapermint bra. Best decision ever. I love it it's very supportive, it's very comfortable it doesn't bunch and bind cut into my side of my back. I told my sisters about it, it's like wearing nothing at all. The best bra ever
Date of experience: December 24, 2020
They are not a bad company I guess they just really got behind, I'm in between sizes, so I bought two pair of the same tights to see which one fits, the bigger was to big, so I looked online to see what was my next step Exchange or return so June 23 I exchanged for another pair of tights they were more expensive. I got the confirmation and they took the money on my account. But it didn't tell me when they would be shipped so I contact them I guess they forgot about my order. It's July 25 I got my tights I love them. It just took a long time.
Date of experience: July 25, 2020
Love them. So comfortable. Your notifications are driving me nuts. Love your products but take my name off your lists. I will not be buying anything for a long time. Dont be a pest like YOU have been. Thank you.
Date of experience: November 16, 2020
I've ordered 2 different sizes and where you guys claim sticky keeps them up bull crap both pair when I get them up they just roll all the way down im not impressed by them at all. I've tried getting ahold of customer support and nothing.
Date of experience: June 25, 2020
Hi, Cristina. Sorry your orders are rolling down on you. It's important to get the size that's just right for you so please message us through Facebook Messenger with your order number as well as your waist and hip measurements in inches so we can help you out. Here's the linkhttp://m.me/shapermint
I just received my new bra and it fit so well, the cup was perfect and gave great support! The bra came with an extender which made the band around your body fit perfectly! Very comfortable especially not having to wear underwire!
Date of experience: August 6, 2020
I was a little sceptical about ordering this product as previous experiences with other products turned out to be useless. Shapermint product did exactly what it said it would do, providing a great shape to whatever I wear along with comfort and a renewed sense of confidence.
Great product
Date of experience: February 21, 2020
I was very pleased to find my favorite Bali panties. Looking through the racks and racks at the Kohls store isn't an easy job for elderly women. You are just a phone away and that is perfect for me. I wish you carried Hanes bras too.
Date of experience: December 7, 2020
Love this, Geraldine. We'd love to fulfill that wish. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
I originally ordered a size M/L but it did not fit right... it was too big. I contacted Shapermint and they sent me a Size Small right away... Free! And with no need to send back the bigger sized item. The small fits amazingly well and is so comfortable
Date of experience: September 23, 2019
I purchased two bras which were a little big. I ordered three more but in a size smaller. Turns out the styles were different so the three new ones were way too small. There was no problem returning them and I've already received the credit. No questions, no problems.
Date of experience: March 6, 2020
Every experience I have with this company has been great! Products are of quality.
Only thing I would like is that if they could fix the tank tops so the bottom won't roll up... kind of bothersome. But other than that I am happy with my products (tank tops).
Date of experience: March 31, 2021
Our hearts are full of joy after reading this, Ashley! We'd love to have wonderful people like you to be part of our Brand Ambassador Program. Here's the link to check it out: https://shapermint.com/pages/ambassador
The black bra was perfect, straps are good length, good compression, fits great. White and nude ones of the same style are much bigger. Straps are longer so the front dips way down. I already exchanged it once, again it's just not worth it. I'll fix the straps myself.
Date of experience: October 3, 2020
Cheer up, Missie. We're pretty sure that there's something in our marketplace that would work better. Just send us a DM with your order details so we can work on your free exchange. Here's the link: http://m.me/shapermint.
I have talked with several people about this problem. Each person I did talk with was friendly and very helpful. They offered me new products at no charge. They also offered me the option to exchange for something else. So far they have gone above and beyond to help.
Date of experience: December 25, 2020
Thanks for spreading the love, Judith. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Stay beautiful!
I I tried to help centre online. I couldn't make them understand what my problem was. I tried calling the number listed, and all I got was That customer service was helping other customers at this time. Tried several more times using this method same outcome. I then proceeded to email, and all I got, Was an automated Message back. It would've been nice to be able to speak with a person. Sorry about the bad review, but this was very frustrating... all I wanted to do was an exchange and now it's too late as my 30 days are up. You don't make it easy for people out side of the USA
Date of experience: December 11, 2019
Sorry to hear that, Janis. Don't worry, we can make an exception for that. Please send us a DM via FB messenger with your order details, and we'll have someone help you right away.
I really love to find a company that supports their customers and offer great products. Shapermint does both! I've had the pleasure of speaking with their customer service, and I have to say how very happy I am with them.
Date of experience: August 19, 2020
We appreciate the compliments you send our way, Melissa. Be one of our Brand Ambassador and help us spread the love. Just head over to shpmint.com/ambassador to learn more. Stay awesome!
I was told I would receive a refund for shipping and a promotional 10% instead of me just canceling my order. I have yet to receive the refund and it has now been 15 business days. I have had MULTIPLE conversations with Shapermint via live chat and messenger with no help. Only responding with, it was already processed. I've had to contact my bank twice now and have a dispute filed with Shapermint over $11.34 because they blame my bank, it's ridiculous! And saddest part is I'm not even in love of the products I received, the compression is like wearing maternity pants! I wish I could just return everything but it would cost me $30($9.95 per item) to do so for a $60 order, most likely going to just sell on the marketplace and continue to warn others of this experience. All Shapermint had to do was reprocess the refund, but no, apparently it's more convenient to irritate a customer and take the loss of future sales via my review.
Date of experience: July 21, 2020
Sorry about that, Stephanie. We'll make this right. Please send us a DM with your order details via this link http://m.me/shapermint. Thank you.
Dresses and pants fit exceptionally well. I am 64 yrs. Old and the Head Mother, on the Mother Board, at my Church. I am blessed that young women can see how a well fitted wardrobe brings Glory to God. Hallelujah
Date of experience: May 6, 2020
Age is just a number, Karen! Stay fabulous! :)
This seems like a good company. I would order from them again. My lower rating is because the bra cups are always coming out of the the little hole. The fabric is so smooth even taking the bra off they slip out. I think I'll tack them in. It's so comfortable though! It's like I'm not wearing a bra at all.
Date of experience: April 25, 2020
I placed an order and 1 of the items was no longer available. I've repeatedly emailed and got a repeat email which was no help at all. I will not purchase from Shapermint ever again. The quality is not good on the items I did receive! The shaper I bought, only wore it once and was going to wear it again when I noticed 2 holes. So no thanks to Shapermint.
Date of experience: February 18, 2020
Hey there, Wanda. How about we send you a new pair for free? Send us a DM on Facebook, and we'll create a new order for you at absolutely no extra charge. Hope to hear from you soon.
I was hesitant to buy anything to wear, especially a bra, online because I doubted the fit would work but it did! The chart was helpful in deciding which size to choose. The bra is super comfortable; the first I've ever owned without underwires. Although underwires do give more support, it still looks fine. I'll take the tradeoff for comfort any day!
Date of experience: September 28, 2020
We're glad that you give it a try, and it's worth a shot. Right, Kay? ☺️ Consider getting a spare too! Your story can help us inspire other women for sure! Do you want to become our next Brand Ambassador? Feel free to learn more and sign up here if you’re interested: shpmint.com/ambassador
Stay awesome!
I didn't think they would work or fit as advertised boy I was so wrong! I felt great, I wasn't miserable trying to suck in my gut like before. I didn't get over heated! I love this products! I'm not ashamed to tell my friends that I'm wearing one! Thank you so much! And lady's it's a must have!
Date of experience: June 14, 2020
I ordered according to their sizing charts and what I received was too big in more than one way. I immediately looked for the customer service number, and learned that there isn't one. So I used the email requesting a refund this past Friday. This morning I receive an email from them that my order has shipped!?!? What order? I want a refund!
Date of experience: November 5, 2018
Can you please provide us your order number? Also, kindly fill out this form to initiate a return or exchange request: https://returns-exchanges.shapermint.com/#/
Not your fault but all the bottles that I ordered is the wrong size. I ordered a size bigger because they never fit when I order my size. But surprise this was probably the only place that really are true to size. I did ask a couple weeks age hoe to send them back but I did not hear anything. Where do I go from here or is it now yo late.
Date of experience: December 10, 2020
Oh no! Allow us to look into your order and make things right, Lisa. You can and us a DM with your order details at, http://m.me/shapermint, and our Fit Experts will be there to take care of you. Thanks.
I had open heart surgery seven years ago and have not been able to wear a regular bra since. I have purchased numerous sports style bras, but they just didn't fit right. I normally just throw on a tank top, but a bra would be nice when going out or under certain clothes. The Shapewear bra fit well and was comfortable to wear for several hours. I bought black and now want to purchase a beige one!
Date of experience: October 15, 2020
We hope you're doing well, Kathy. And thank you for your sweet feedback. Will you help us spread the love? You can do so by joining the Brand Ambassador program that we have. You can sign up here: https://shapermint.com/pages/ambassador
I would not recommend this product. It took too long to arrive, can never get to speak to a person when you have a problem. They say that this product does not move, I walk around all day pulling the legs down because they continued to roll up and doesn't hide any bulches. Will not buy from shapermint again.
Date of experience: June 6, 2022
We feel bad that you experienced this, Sheila. Cheer up! That can be fixed. Send us your order details here https://m.me/Shapermint?ref=w15260442. Exchanges are FREE within 60 days. We'll find your ShaperMatch.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
We're happy that you loved them, Naomi. We'll surely help with taking you of our marketing updates. Please send us a message on this link to have it sorted out for you: http://m.me/shapermint