Shapermint

I had ordered 2 of the shaper camis and they were just as described.I bought black and rose colour,and was happy.Then in an advertisement in my email which I opened but had no idea to order anything.,All of a sudden I was charged over a hundred dollars(I am a senior and just don't have that kind of money).I didn't order anything but was sent 3 black camis and a pair of shaper shorts.I emailed,tried speaking with a chat bot to explain I never ordered anything.It has been a week and counting

First I received the wrong item, then contact has only been with email. I don't trust a company you can't speak with directly. Then they wouldn't send out the correct items until they received the return. So I have a charge on my credit card for their mistake. The last email was they will credit my card when the wrong items are returned. But they are worth less than what I ordered. I will not do business with a company that treats a customer badly. And again everything is email. What happened to a real person to handle problems?

I placed an order with Shapermint.com over one month ago, order never received but said it had been delivered. I have used their "chat forum" and was informed they would ship a new order. Look back on the site 1 week later and nothing indicates a new order was shipped. Tried emailing and calling and received canned email that would lead me to believe they never read ny emails sent. Tried chat again demanding a full refund and it's like talking to a wall. Assured I would receive replacement (which they are unable to trak) will be delivered within 4business days. Told them I don't want their product, I want a refund and chat ended. I will be filing a complaint with State Attorney General and writing a daily complaint until a full refund is received. Do not recommend purchase here.

AWFUL AWFUL AWFUL! DO NOT BUY FROM SHAPERMINT! I made my first Shapermint purchase on 1/23/25. My credit card was charged immediately. Today is 2/17/25 and I have not received my order, nor can I contact anyone at the company. Everything is a bot or an automated response. You can't speak to anyone. On 2/14/25 I was on the Shapermint bot assistant again, communicating with Zadie. I was told my order was being reprocessed and I would receive an email with the tracking number in 24-48 hours. I have yet to receive any information.
I asked Zadie if there was a phone number where I could actually speak to someone. I was told their phone lines were undergoing maintenance and they hoped to have them up soon. In reading reviews, I see that others have not been able to get in touch with anyone at Shapermint other than a bot.
I wish I had read the reviews first. I need to get a refund as I was charged almost a month ago and still do not have my order.
Save yourself the time and aggravation and avoid Shapermint!

The product was great, but then monthly charges started to appear on my card. I could not reach a human nor get into any account I was supposed to have. Got the Chatbot runaround in live chat and Facebook Messenger. I finally had to cancel my card. DO NOT ORDER FROM THEM.

I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.

They are deceptive and email you saying if you don't object we will subscribe you to our club. This email went to spam so I didn't even know I was subscribed, it happened automatically and without my knowledge or consent.
They also charged the fee twice in the same month. Very deceptive company, avoid like the plague they are.

Absolutely love the Truekind Wireless Bra but my last order was never delivered and I can't seem to get to a live person (at least I'm hoping I've never gotten a real person because they would be terribly incompetent) - only AI bots that ask the same question over and over and promise a credit that never comes. There is no phone number - only "chats" and email and this has been going on for 3 weeks.

I strongly suggest to steer clear of this company. If you encounter a problem or have a question, you have to chat with a less than intelligent robot who will not address your problem. Interesting way of passing you off! Their sizing chart is not accurate and they make it impossible to make the changes to correct the situation. Significant money down the tube! Thanks Shapermint!

Have about 5 tops still in the package unused. Rides up and has nothing to keep it from riding up. Not able to use. Tight and supportive buy rides up when bend over. Does not stay in place.

I love these bras! I ordered the wrong size, so returning them was no problem. The right size bra was delivered very quickly after. I will be ordering more. It took a long time to find the perfect bra, but I have!

I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.

I love my Shapermint bras and camis. They're incredibly comfortable. I'm always amazed when I wear them about how often I forget I have them on. The only things stopping me from giving a 5-star review is that I haven't tried everything yet and I'm still working on finding the exact correct size for my body. I also wish the prices were a bit lower, but I appreciate Shapermint's efforts to give discounts, coupon codes and sales.

I placed an order and 2 days later I received 2 emails stating that my order has been delivered. I have nothing. I tried Chat, all that is, is a bot. I tried Messenger, all that is, is a bot. I tried email, haven't gotten a response. I tried calling, says leave a message, I did not considering all other methods did not work. There is absolutely no customer service.

They are comfortable and doesn't roll down stayed in place I can walk around and no problem and I liked it thank you alot this is my first time purchase this was hearing a alot of good reviews

I recently purchased 4 of the wire-free support bras. My mistake. I should have bought one and tried it. I do not like the fit. The band around the bottom will not stay down. It is more like a padded bra than one yo give extra support. It makes my boobs look even bigger than they already are. I look like a football player with pads! I know people love them. Not me! And I have drawers full of other products from you that I love. After many years, this is my 1st BIG DISAPPOINTMENT!

This is the first time I've ordered bras without
Underwire they fit perfect. I. Have also ordered 3 camisole and will receive a free item.

Is this company legit? Ordered 1 bra through Amazon and liked it. Ordered 2 more from shapermint and need to return for different size. Can not get in touch with customer service. Can not find evidence of my order on their website. Have I been taken?

I've been waiting over 6 weeks for my order. Had 4 different conversations on the chat with no resolution. Now they've reordered it but tracking shows no movement in 3 days. Terrible customer service, no explanations just blame the courier. I will never order from them again.

This company says they let you try things risk free but this is a lie. You play $6.95 s&h both ways ($13.90) total.

The products are worthless. They are uncomfortable and don't work as promised. I look better without them on. Ugh! Wish I read reviews off their website first.

Upon asking for a refund, bc I need the bra sooner than their expected shipment, the "nice" agent became dismissive. Told me I'd get my money back in 5-10 business days. Most all companies are 3-5 business days. Then she cut me off before I could say another word. These ppl are only NICE when you're ordering. God forbid you need the product sooner than they can accommodate and you ask for a refund! I've never purchased a wireless bra and was extremely skeptical to begin with.

Their supposed shaper briefs do absolutely nothing! And they also state easy returns but the in fine print keep your shipping charges! Online shopping is hard enough without having to incur shipping charges when the product is not as stated! Beware do not purchase from Shapermint! Also no phone customer service only through messenger

If you're a Canadian customer, beware that even if you order using the website Canada.shapermint.com you will be charged duties big time! I'm being charged close to $90 for an order worth $200. It's very deceiving and I think the company should've done a better job at making this clear.