- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I'm not sure if it was just the wrong fit for me, but it has already torn in the middle between the legs in the back. I've only worn them 4 times. I don't stretch too much and pull. It doesn't have compression for me I'm the tummy area. I absolutely love these pants and the way they feel, but have a few things I wasn't satisfied with at all.
Date of experience: May 20, 2020
I ordered the leggings and had to return/exchange twice to end up with the right size (I don't know if I just didn't measure right or what) but it was so easy and fast! I have the right size and these are great. Only thing that could make them better would be if they had pockets.
Date of experience: November 8, 2020
At first look of this bra, my reaction was, no wires, no support. I was very wrong! It gives great shape even under thin tops or blouses too. This bra bends with you and it makes it SO comfortable. I'm very happy to have found this company for bras and shape wear. The returns are as easy as they it is. I needed a different size, so I contacted them. I was given all I needed, as well as a printable label for return. I packed them up, used the label and dropped it off at the post office. 3 days later I was told the new ones were on their way, it showed the cost of the new with refund for the ones I sent in with a zero balance. 4 more days, I had the new order! I will make this my new undergarment place to shop!
Date of experience: May 23, 2020
When you want to order these bras order a size bigger then you would wear normally. I had to return them and it was a quick turn around for them to mail me the new bras. However, I returned and paid for 3 and received only 2 bras. The chat for customer service doesn't always help. The bras are very comfortable and good quality.
Date of experience: November 22, 2020
I bought shapermint camis that i have been seeing and they did not work. They did not make my belly look smaller or flatter, as u can see in my pictures. Dont waste your money on the camis.
Date of experience: July 12, 2023
We see something's not right with your experience, Serena. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.
I ordered 2 boy short in both colors in a size xl according to your size chart size, both are way to big I actually could pull them up right over my breast to my underarms. I'm not sure if I can send them back because I tried them both on and hand washed them both. Please advise as to what I should do!
Date of experience: October 2, 2019
Hi there, Kelli. We're so sorry to hear that your boyshorts were to big for you. Please know that we are here to assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
These do exactly what they say they do and when I had a minor issue with dust having gotten into the packet. The call centre was amazing and sent me a replacement with absolutely no issues. Fantastic service
Date of experience: October 9, 2020
We appreciate you giving us your take on how we are doing, Sandra. We're glad that customers like you are having a great experience at Shapermint! Stay awesome!
I find that this bra is very comfortable but I would prefer it to have some shaping (perhaps I'm old school) but I like that look, not a flat one. I do wonder if I should have gone a larger size as it seems to be riding up a bit on the one side. I don't find sweating to be much of a problem.
Date of experience: March 16, 2020
After receiving my original order, I was not pleased with the high waisted shaper shorts because they rolled down at the top. Contacted customer service and they suggested a size down even though I felt the fit was right. Quickly received replacement item and the rep was correct. Smaller size solved the problem! Thanks much, Shapermint... I looked good for my daughter's wedding!
Date of experience: July 1, 2019
They are comfortable and I will be keeping them but they do run big so I had to exchange the XL/XXL for M/L. I feel like it does not have enough support in the stomach area. Exchange was easy and fast.
I was dissapointed because my black pair had several hairs on it. Not sure if it was from a dog or cat.
Date of experience: August 21, 2020
So sorry to hear that, Ruthy. No worries, we can surely exchange them for free. Just send us a DM with your order details. You can send it here http://m.me/shapermint.
I was disappointed with my order it kept rolling down on me. After much hassle with customer service trying to exchange for a small size. I have to mail back the size that doesn't fit have it processed before the smaller size can be sent out which will miss the event that I wanted to wear them for. And postal service is slow so I was better off with going though Honeylove
Date of experience: March 16, 2021
So sorry that you have to go through all that, Jackie but let us better take care of this. Please, send us your order details through this link to better help you out. Thanks! http://m.me/shapermint
It does work very well when it comes to hiding the tummy and hiding your muffin top, but sizing is very confusing on them and the leg pieces don't stay down and the top part doesn't really stay up I was just expecting a little bit more from them.
Date of experience: September 14, 2020
We'll have it exchanged and get the right fit for you, Hollie. Please DM us with your order details, so we can better assist you. Here: http://m.me/shapermint
I'm so frustrated. I ordered and paid my items May 18 and it has not been delivered to date. I have sent 6 email follow ups on the initial email they sent and no one is responding to me. So disappointing!
Products used:
Products has not reached me yet
Date of experience: June 2, 2022
Sorry this happened, Marivic. We'll make sure you'll get your order. Please send us your order details here https://m.me/Shapermint?ref=w15260378 so we can better assist. We hope to hear from you soon!
Best shaper ever backed up with the best customer service! It runs on the small side and it was already outside the return window when I realized it. I tried to exchange it and they were all nice and sent me the bigger size without questions! Thank you Shapermint!
Date of experience: July 26, 2020
My straps on the bra don't stay up. They want to fall off my shoulders and roll. Also the padding always n red adjusting when I put the bra on. It is very comfortable to wear other than. The strap problem.
Date of experience: July 27, 2020
Here to help, Louise. Please send us a DM through the FB messenger at http://m.me/shapermint, so we can help you get the right fit for free. Thanks!
I absolutely love these leggings. They really hold you in and are super comfortable. The only issue for me is that they are a bit to long. Im 4"11 and I got a sz small. But other than that I love love them. They are perfect for everyday wear, whether you are hanging out at home or going out for some coffee.
Date of experience: November 20, 2020
You've just made our day brighter, Christy. You may want to join our Brand Ambassador Crew! We'd be pleased to have you as one. Here's the link: https://shapermint.com/pages/ambassador
I never buy on line because I have heard too many horror stories. I took a chance and sure enough. The product didn't fit. I thought I would be another horror story. BUT shapermint was right on top of the situation. Sent me a new item, no charge and it fit perfect. This company stands by their product and goes out of their way to accommodate their customers. I would reccomend them to anyone!
Date of experience: November 18, 2020
That's wonderful to hear, Judy! Thank you for letting us help you as well. Stay fabulous!
I ordered an item, and when it came, wrong item kn package with correct invoice! Stef fixed it right up for me, and I got to keep the unexpected bra, will share with friend toget her hooked on Shapermint!
Date of experience: September 11, 2020
Wow! Music to our ears, Kathryn! Thank you for letting us help you as well. Hey, you can share your picture with us with your shapewear on, you might end up on our official Facebook or Instagram page. Stay beautiful!
The first one was just not quite the right fit after waiting a long time to receive due to all the shipping issues and a replacement was sent out immediately that is perfect with my other shapermint and was received quickly.
Date of experience: June 13, 2020
Great experience, saw adds all the time and finally decided to check them out. Bought one item and it was everything the product was described as. Customer service team so was "on top of it" to make sure everything was good.
Date of experience: February 12, 2020
My experience ordering and receiving my shapermint was great and it worked fantastic at first. But after having it a couple of weeks, it just doesn't hold or shape like it did in the beginning and it's pretty much pointless to wear it because it just doesn't help now.
Date of experience: February 10, 2020
Hmmm, send us a DM on Facebook, Lacey. We'll exchange it for free. We'll also give you some tips on how to prolong the life of your shapewear!
1st time order pleased with this experience. Easy to follow online ordering system. Placing the order was simple, quick and easy all the way through to checkout. Then my order processed, shipped and delivered with in days. Truly a happy shopper.
Date of experience: March 17, 2020
I ordered the wrong size bra, when I contacted Shapermint, they told me to keep it, and would send me the right size. They are so accommodating. Great customer service! Will be buying again & recommending to my friends & family!
Date of experience: December 19, 2020
I purchased one of the black bras. It fits very nice but, during the day I noticed that the strap started to slip off my shoulder. Very frustrating when both began to do it. I have a beige one that I don't think I'll open. Disappointed because I have used the underwear for years and love the product.
Date of experience: December 16, 2020
I tried Shapermint as I had a wedding to go and my dress is a little tight. My high waist shaper gave me confidence and the dress fitted perfectly. Stayed in place all day and evening. Fantastic product. Thank you Shapermint
Date of experience: July 6, 2019
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
So sorry your order already has a tore in it, Jessica! Please send us a message through Facebook Messenger so we can have them replaced for free. Here's the link http://m.me/shapermint