- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I signed up for Shapermint Club to get special prices and free shipping. I have yet been unable to buy anything from the Club because everything I want is out of stock. Size, color, style doesn't matter and hasn't been restocked either. Then when I get something that's not at Club value I'm charged shipping! And then I have to notify personnel to have it refunded. That means if I only have enough for the product I can't buy it because shipping automatically gets added to my order when it shouldn't be. So much frustration and it's so unnecessary. I pay Club membership and really feel like I don't get any perks. Most of your sales have free shipping so why have The Club?!
Date of experience: February 1, 2021
There are no "real" people in customer service - every reply is an automatic response. Tried several time to report my issues with them, to no avail - just more canned responses. Poor experience from the get-go, when free shipping was promised but not applied to my offer. It took a long time to get the product. It wasn't a quality item, and the bra itself was unsupportive and rolled at the edges. Had to pay to return the item - a shipping and handling charge. I felt scammed by Shapermint.
Date of experience: June 8, 2020
We're sorry you feel that way, Susan. We would love to make this right, and we can waive the refund fee for you. Please send us a message through this link with your order number http://m.me/shapermint.
I must say I am a happy camper! I am so satisfied with my Shapermint product that I order. Will be buying more real soon. What I really love about Shapermint is the way they hold you in. I am very impress. Now I can wear articles of dresses, skirts, and pants that I could not even wear before. Thank Shapermint!
Date of experience: July 26, 2020
It took over a month to receive my parcel. I was refunded 2 lots of shipping which I appreciated however I was going overseas and ordered some stuff to take with me on holiday and well it didnt arrive until after I got home. Both times I have ordered shipping has been a problem and its taken well over 15 days to receive. I do appreciate there exchange policy as I have had to exchange a couple of items and that is easy and straightforward so thanks for that. Customer service is very good A++
Date of experience: February 2, 2020
We're sorry about the shipping, Tracey. Rest assured that we're doing our best to get your parcel delivered as soon as possible. We'll continue to improve our service as well as the shipping process. Thanks for the feedback!
It's a very comfortable bra, and the shaping is nice. I am short waisted and an apple, so I have a tough time finding a bra that doesn't roll up on me. A wider band may help, I don't know. This has been a life long issue.
Date of experience: August 9, 2020
Here to help, Lisa. You can message us at http://m.me/shapermint, so we can make recommendations. Thanks!
I placed my order and they immediately charged my card! They never sent me a tracking information, it's been 3 days and nothing! No emails, nothing! There is no phone number so I can't call. The website does not have my tracking order either! I don't have the product or the money and no response! Please return the money! This is terrible! Don't purchase it via Instagram or Facebook. You will have the same problem. Terrible!
Date of experience: November 13, 2018
We're truly sorry that you didn't received your tracking number right away, Regina. Kindly reply with your order number or email address so we can check the status for you.
We hope to hear from you soon.
I ordered the high-waisted panties for my myself and my sister, we love them! They work just as advertised, and I've been contacted by the company repeatedly to make sure I'm happy! We both are definitely satisfied and interested in purchasing other items. Think I'm getting the cami next! Thank you Shapermint!
Date of experience: July 1, 2019
It seems to be decent shaperwear. My only disappointment was when I accidentally order more items since I forgot to remove them from the cart. I was surprised that it is not "truly free returns/Hassle Free." I had the choice to loose the shipping charge or purchase another item. I tried using a discount code for my exchange but the system wasn't applying it. Whenever I contacted CS online I would just received fan automated reply.
Date of experience: October 17, 2019
Your product is supper comfy, I love everything about it. From the fabric, to the way it makes me feel wearing it which is amazing. It was delivered supper fast to which I loved I didn't have to wait a month to get it like most places when you order. All around if I had to give a 1 out of 10 it would be a 100 hands down...
Date of experience: May 3, 2020
Shapermint is my only place to shop for my undergarments. It is a place that I can go shopping in the convenience of my home. I have a rare skin condition that does not allow me to wear and be comfortable in just any garments. I tried a couple of the bras at Shapermint and could not wear them until I found the Bali bra! This is an amazing bra that my skin tolerates well and I can actually wear all day! So now I have found my bras and the best place to shop for all undergarments. Thank you Shapermint.
Date of experience: June 27, 2020
Haven't received my second order yet due to weather. It's been a couple weeks now. But I am disappointed that your website doesn't have what I want in my size, in the colours I want. So I had ended up ordering 4 black cami, size large (only colour available it that size). Why is it that white and beige are always out of stock in size large? I've been checking on a regular basis for the pass couple months. Want to order more but no more black ones. Could you please notify me when they come available thx.
Date of experience: March 2, 2021
We appreciate your patience, and sorry for the long wait, Shannan. Don't worry, if you're unhappy with your purchase, just send us a DM and we'll send you the right size absolutely FREE! Here's the link: http://m.me/shapermint.
I ordered 2 bras, unsure of the size I needed, but was able to exchange them very quickly with no hassle. They kept me in the loop during the whole process letting me know they had received the returns and mailed out the replacements, and even kept me updated about where the items were enroute. Oh, did I mention the BEST thing? These bras are SOOOO comfortable! I have now ordered 5 or 6 of them, in pullover and fasten back styles. They are very soft and firm and as advertised could be slept in quite comfortably. I will never by bras from anywhere else!
Date of experience: September 17, 2020
Yaaas! Keep slayin', Marilyn! :) Know what? You're the best fit as one of our Brand Ambassadors! Join us! Here's where: shpmint.com/ambassador. :)
Ordered first bra, wasn't sure of size, received it in no time, tried it for 3 days and decided I needed larger size. They sent me a replacement in next size up and it does fit/feel better. Didn't have the hassle of returning the first one, they said donate it, which is wonderful! Very satisfied.
Date of experience: January 1, 2021
We appreciate you sharing this, Peggy. Please get in touch if you need anything else. Stay awesome, gorg!
So I got a replacement of shapewear and so far the stuff has been great except for one pair I've worn only a couple of times I've noticed was kinda melting -? Where the sticky stuff is around the waist to keep the shapewear high on your body it's starting to kinda come away and disintigrate which leads me to believe that it's not going to stay on the garment for very long after it is forced to undergo a few more washes... really hoping that the same thing doesn't happen with my other purchases
Date of experience: January 22, 2021
Oh, my! That shouldn't work that way, Rachel. Don't worry, we'll send you a new one for free! Please send us your order details here: http://m.me/shapermint so we can quickly sort things out.
I ordered the high waist short in the same size I buy my other items, I ordered items in xl-2x, when I say these are cut for a petite person, so tight I tried laying down pulling them up. I don't feel it's safe and clean to return Garments that come close to people private area and ship to other customers. I'm disappointed with this items and will shop around somewhere else to find another style.
Date of experience: July 26, 2020
Don't worry, Sheila. All returned items cleaned, sanitized and donated to a Women’s hospital and not for reselling or exchanges. We'd love to make it up to you and help you get the best fit. DM us your order details via this link: http://m.me/shapermint so we can quickly sort things out.
Imo, the fit guide isn't accurate. I'm really still a size medium, not according to the Shapermint sizing system, a size small. Customer service was great, sent me a new bra one size up without requiring the return of too-small garment. New bra fit, but wasn't as comfortable as I'd hoped. Rather than contacting customer service again, I gave the bra away.
Date of experience: July 8, 2020
Our 100% fit guarantee got you covered, Bryn! Just send us a DM via this link: http://m.me/shapermint so we can make it up to you. :)
I placed an order before thanksgiving. It somehow got lost in the mail and was returned to the sender. I did not get any notices from Shapermint. I reached out to them to see what was going on and the let me know it was returned. THEN the things i ordered were no longer available. Before Christmas they said it would be 7days before they could reship the order... still waiting on sometime of confirmation email. I am wondering if this is even a real site to order from. I have been scammed so may time recently i am losing faith in ordering things online.
Date of experience: January 5, 2021
Oh, no! Sorry to hear about your disappointment, Denise. This is definitely not the experience we want you to have. Send us a DM with your order details so we can make it up to you. Here's where: http://m.me/shapermint
DHL is not a service I am feeling good about. I am still looking forward to receiving my order. They didn't leave me anything in my mail box and they may not get me home because I am a very busy woman. I love your product and I am eager to have it in my hand. This delivery service is not making me want to do an order, for I am afraid I won't receive it.
Date of experience: July 19, 2020
Purchasing was easy, I was taken aback by the pop for an additional item but it was ok. However, the fit of the item is good in all the places but the back. They advertise on a never roll down... but that is not totally true.
Date of experience: July 20, 2020
We can have it prevented by getting the right size, Tina. Don't worry, we offer free exchanges. Can you DM us with your order details, please? Here http://m.me/shapermint
I find it hard to do business with some companies because of past experiences. I was pleased with the arrival time, the packaging and the fit I have a dress to put on when quarantine is over. I will share the site with friends and family.
Date of experience: April 19, 2020
Ordered the Shapermint everyday bra. When I tried it on, it immediately rolled up underneath my breasts - very uncomfortable. I reached out to them about exchanging. I selected another bra. When the package arrived, there was a lingerie wash bag and no bra. After numerous times trying to resolve with the "bot", I finally got a live person on chat. She explained that the bra I ordered was not available. WAS ANYONE GOING TO LET ME KNOW THIS? I now have the bra in a color I didn't want and I don't like it that much. Very disappointed. Will never order from Shapermint again.
Date of experience: January 14, 2021
Oh, no! Allow us to make it up to you and turn things right, Karen! Please send us a DM with your order details here: http://m.me/shapermint so we can quickly sort things out.
I was not sure what size bra to order thus ordered wrong size. Customer service was excellent. They made sure I received the correct size with no problems at all! I have placed another order for two more as I loved the bra product. So comfortable!
Date of experience: March 14, 2021
The first bra I got was too big, I followed the sizing on the website. I received a replacement bra one size down and it fits perfectly. It is comfortable, straps don't move and it is comfortable to wear all day, works well with my clothes.
Date of experience: February 25, 2021
This just makes our hearts sing, Jacqueline! Thank you for sharing this, and we look forward on your next purchase.
Totally satisfied with this bra. It is so comfortable I forget I am wearing it. I am no longer adjusting the straps or feeling like I can't wait to get out of an uncomfortable bra!. I have ordered an additional bra in another color. Super satisfied!
Date of experience: September 3, 2020
Thank you, Tonnie. Help us spread the happiness and be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador
Delayed the products. Then wrong shipping tracking number sent. Then the product was sent back to sender after arriving in Toronto. No idea why but they take orders when they can't fulfill them. Wouldn't trust them now
Date of experience: December 24, 2022
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
So sorry about that, Susan! You should always get free priority shipping if you're a Shapermint Club member, so please send your order number to us via Facebook Messenger and we'll take care of it. Here's the link http://m.me/shapermint