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Shapermint has a rating of 3.8 stars from 7,342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I've tried the tanks as well as high-waist shorts for shaping and smoothing. They work pretty well and I recommend them! The compression is about medium firmness, so it won't squeeze you into clothes that are sizes too small, but it will help you look less bumpy which is what I needed. The only complaint I have is that the materials are uncomfortably hot in the summer weather. So, if you'll be in air conditioning or inside most of the time, these are great. Just don't go out in the sun for too long with them or be prepared to sweat.
I ordered 3 bras from them that didn't fit, then exchanged for a different size, using their online return/exchange system. The new sizes didn't fit, either, but when I tried to return for refund, the website said the return window had closed. It had only been about 2 or 3 weeks since my original order. I spent over 30 minutes on their online chat, and was told that they were having errors with their system, and that a return label was being manually created and would be sent to me within an hour - but I should allow 24-48 hours. It's been about 10 days, and I still havent received the label. I just chatted again, and was told "We'll process your refund amounting to $73.97 USD within 5 to 10 business days." Based on what I'm reading here, I am highly skeptical I will ever see that refund.
I've purchased a pair of leggings for you guy's last month, when I received them they were a size to small, I emailed you guy's and they assured me that in 4 to 8 days that they will send me another pair. I have not received anything from you guys. And I have already donated the pair that didn't fit me. So not that I'm out of $20.00 out of a pair of leggings well. I think it's wrong to deceive people the way you guys have deceived me. Either you refund me back my money, or send me my leggings, and I don't want to here about another 4 to 8 business days again because it's way pass that.
Date of experience: January 8, 2020
I bought 2 long shorts, a pair of leggings and a bra.
D bra is not firm, doesn't help d droopy breasts. The shorts(largest size) could not be worn by me. Too small. The only one I am able to use and enjoy is the leggings! Leggings n d shorts, I ordered same size! So, not satisfied.
Date of experience: September 14, 2020
No worries, Gladys! You can always count on our 100% Satisfaction Guarantee and to have your bra exchanged for free, just use this link. Thanks! http://m.me/shapermint
I like Shapermint's collections. I have been able to find several well fitting bras and they are comfortable and
me look better in my clothes. I have tried their shorts and leggings and they are comfortable and fit well. The fabric
Is soft, comfortable and strong. I look forward to shopping from Shapermint for a long time.
Date of experience: November 29, 2020
Hearing that you had great experience is the best thing we could hope for, Maria. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more shpmint.com/ambassador
I did not check the size chart correctly before ordering so my garment was too small. I called to order the right size and they sent me a new garment and told me to donate the other one. I wore the new one and was very satisfied. Comfortable! Easy to get on and off! Dries quickly too!
Date of experience: July 9, 2020
I bought a bra in the wrong size and Shapermint made the exchange/refund experience very easy to do. I love their products and will continue to shop this store. Shapermint also has the greatest SALES!
Date of experience: June 21, 2020
I originally ordered the wrong size, so I initiated the online return process. Shapermint immediately sent out the new items to me and I had them within 2 days. Excellent service and an excellent product.
Date of experience: October 21, 2020
Sweet! That’s great to hear, Mary Jane. Thanks for letting us help as well. Stay lovely!
I am pretty unhappy with this business. I ordered a product and paid through Paypal. I got a message from Paypal, but never got an order conformation or anything from Shapermint. After waiting for a long time and contacting them through Paypal, I got a tracking number. The product was unsatisfactory so I decided to return it. They encouraged me to exchange it, but I just wanted a refund. They kept $5 because I didn't want to exchange. With shipping and product, I paid them $26 and only got a refund of $16. Never buying from these people again.
Tip for consumers:
Don't use this site.
Products used:
None
Date of experience: February 10, 2021
So sorry to hear about your experience, Susan. That's definitely not the experience we want you to have. Hope you give us a chance to make things right. Please send us a DM with your order details here: http://m.me/shapermint.
First of all, this item is so sheer, there is NO modesty to it at all. You need a padded bra with this to have any modesty. Second, when I requested a return and refund I was told they charge $4.95 fee to return. Now when I get the refund, they deducted $11.90, not the $4.95 quoted. I was told their return policy is on the web... I replied your return policy says "no hassle returns." This is not no hassle. This is bad business and I won't shop with them again. BTW I purchased directly through their website.
Date of experience: May 16, 2022
We understand how upsetting this is, Susan. We'd love to see what we can do to shape a better experience. Send us your order details here https://m.me/Shapermint?ref=w15260442 so we can get started. Hope to hear from you soon!
I had bought a true Truekind comfort daily bra and unfortunately it was a little small. I started an exchange order which was promptly filled and shipped out to me. They 100% covered their fit guarantee at no extra cost to me. I am happy with the quality and the comfort of the bra and would definitely recommend them.
Date of experience: September 21, 2020
Our hearts melt with your wonderful experience, Teresa. Keep spreading the love!
I will always buy my shapewear from shapermint. Not only do the items last and are of great quality, but the customer service is above and beyond. They truly care about how you feel and that what you buy fits you perfectly and they will do their absolute best to make sure of it. Truly One of a kind!
Date of experience: January 28, 2021
I am over 200 pounds I bought this product because of the plus size commercial. Omg I put this on and been crying ever since this product made me feel like I can conquer anything and people notice the difference and the plus size is product stayed in place no pulling or tugging
Date of experience: July 2, 2020
At first, I was so happy to receive the shapermint bra and tried it on and it felt so comfortable. The price was good. But as the days progressed, as I was bending and working in the garden and around the house the "girls" would pop out! And the bra shifted below my breasts. It also seems as there is too much give in the shoulder straps and they are not holding me up securely! I can't go up a size? I am at xl now and not sure? The cups seem to small. Not really happy anymore. With all the issues. I will say the snap hook feature is a good feature and very comfortable.
Date of experience: August 31, 2020
Thanks for sharing your experience, Laurie. Fret not, we know a fix for this! Allow us to make things right, our FREE and easy exchange got you covered! Just please send us private message with your order details and exact band and cup size so we can best assist you. Use this link: http://m.me/shapermint. Thanks!
I finally have a bra that is comfortable and fits right! I have looked all over until I found your company.
Just a suggestion - would you consider making you bra in either red or pink? I think it would be a perfect addition! Thank you!
Date of experience: January 27, 2021
Glad you've found your breastfriend, Mary! We'll definitely take note of your color suggestion. :) Stay amazing!
I have ordered several times from you. I was assured by customer service that on my shipped order I would receive the laundry bag as the advertisement promised. Three times I was told the laundry bag would come with the order. I had expressed in both the second and third times that is what was told to me and not delivered. So even though I am interested in other items I'm hesitant to order. Since you have not fulfilled my order.
Date of experience: September 3, 2020
We can fix this and we'll make it right this time, Kassandra. Would it be okay to send us a message on this link http://m.me/shapermint with your order details, please? Thank you!
This about the 3rt time I rate the same thing, Again Im very Happy the way they treated me, I how they went out of their ways to make sure I was! 00% satisfied. Wonderful people who were more concern about a costumer thank anything else..
Date of experience: May 14, 2020
I received the bralette to try and was a bit disappointed with the sizing. The size chart needs to be amended to accommodate larger sizes. My experience with Shapermint has only been top-notch! Great company and even better customer service.
Date of experience: November 12, 2020
We got you, Deirdre. We won't stop until you got your perfect fit! Allow us to further assist you on this with our FREE exchange. Please send us a message with your order details through this link: http://m.me/shapermint
The 1st bra I ordered, did not fit right. I was so disappointed. I used your text in real time service. The lady that helped me was so nice and suggested a different style. I love it! Perfect fit and soooo comfy. I will be ordering more! Thank you!
Date of experience: September 3, 2020
Made a return & wanted to exchange it for a different product. The amount of my return exceeded the New products current sale cost but I was charged the new products full price resulting in more of an even exchange vs an actual credit being applied to a different product. A bit disappointing & unexpected.
Date of experience: November 18, 2020
I find it a very comfortable bra but should have ordered a size smaller. A replacement for the black bra is on its way to me. If it fits better I will ask for an exchange for the beige bra in a smaller size. It washes up beautifully and as I say very comfortable but not a lot of support as I can't tighten it.
Date of experience: December 21, 2020
The high waist really stays up! Which smooths out your shape. Loooove them Bragged them up to my sister. She now has ordered 3 pair! I have ordered them for her. She doesn't know how to order on line yet.
Date of experience: December 22, 2020
Thanks for spreading the love, Deborah. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Stay beautiful!
In Aug 2021, I ordered 2 cami's and a pair of shaper shorts. To this day, I have never received the shorts nor a refund. I have contacted them over and over again. They say they will ship the item out right away, then I get an email stating that they are out of stock but will ship as soon as available.To be out of stock for 6 months is very unreasonable.The least they could do is refund my money. Very disappointed with this companies ethics.
Tip for consumers:
That they are shady as hell
Date of experience: February 25, 2022
Completely understand your frustration, Melinda. We'd be happy to process a refund for your out of stock item. Please send your order details here https://m.me/Shapermint?ref=w15260442. Really sorry you're going through this.
Saw online ads about the Empetua high waisted line of shapers. Ultimately bought the panties, shorts and leggings for both myself and daughter. We are both very pleased with all of them. Also had wonderful customer service with the chat boxes. Everything arrived in perfect condition.
Date of experience: July 24, 2020
I'm a 6ft plus size Woman! I wanted to begin my workouts and begin shopping for my "work out gear". I saw your website and decided to purchase the "High Waisted Leggings". They are AWESOME! They come all the way up & did not roll down from my stomach! They make me look smaller & I receive compliments!
I will be purchasing more... Thank U!
Date of experience: February 2, 2021
I love the quality of each of the products that i have purchased! They fit true to size and as long as i take proper care when laundering them they stay in great shape. I wear Shapermint all week long at the office and love doing so!
Date of experience: March 4, 2021
Aww. You got the whole team smiling, Brooke! You are awesome! Keep safe!
I purchased two products. Neither provide any slimming, so I was going to return. Like the numerous reviews below say, it won't let you start a return. I entered my order number and zip and it says it couldn't find my order. So I send a request for customer service support. I get 11, yes 11, auto generated responses that no matter the details I provide repeatedly tell me I must be entering the number in wrong and I should use the return process... which I explained 10 times wasn't working. There is no phone number and no one will give me an actual response. At this point I truly believe they are trying to run the return clock out so I cannot return it. So frustrating and a waste of my time and money.
Date of experience: May 23, 2019
We're sorry to hear that it didn't work for you, Evelyn. Tell us your order number or your email address so we can help you with the return/exchange process. You may also send us a private message through our facebook page with your order details and we'll have someone help you right away.
We hope to hear from you soon.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Hey there, Danielle. According to USPS, the replacement order was delivered on January 11,2020, at 2:06 pm. It's probably in your mailbox. Send us a DM if you need more help.